Paper Jam Problems - Thick Media or CD/DVD
If thick media or the CD/DVD tray has jammed inside the product, try these solutions:
1. Cancel the print job from your computer, if necessary.
2. Pull the paper or tray out from the front of the product.
Note:
A CD/DVD tray is shown in the illustrations, but the same procedure applies to thick media.
3. After removing the jammed paper or tray, press the
paper/cancel button to cancel the error.
4. If the
paper/cancel light is still flashing, turn off the product, wait a moment, then turn it back on.
Note:
If you are unable to remove the paper or tray, or clear the error, contact Epson for support.
Parent topic:
Solving Paper Problems
Related references
Paper Jam Problems - Rear Manual Feed Tray
Paper Jam Problems - Sheet Feeder
Paper Jam Problems - Roll Paper
Paper Jam Problems - Roll Paper
If roll paper has jammed inside the product, try these solutions:
1. Cancel the print job from your computer, if necessary.
2. Press the
paper/cancel button to eject the paper from the rear of the product.
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