Epson Stylus CX6900 Series User Manual Download Page 33 | Manualshive

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Solving Problems

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Solving Problems

If you have a problem with the product, check the messages on the LCD screen to diagnose what may be causing
the problem.

You can also check “Problems and Solutions” on page 32 for troubleshooting suggestions on using the product
without a computer. See the

User’s Guide

included in the software CD-ROM for help on using the product with a

computer.

Error Messages

You can diagnose and solve most problems by checking the messages on the LCD screen. If you cannot solve the
problems by checking the messages, use the following table and try the recommended solution

Display message

Cause and solution

Not enough ink to perform head cleaning. Replace with
new ink cartridges.

Not enough ink to perform head cleaning. Replace with new ink cartridges
(

“Removing and installing ink cartridges” on page 26).

No memory card

Make sure that the memory card is supported by the product and has been
inserted correctly. If so, check if there is a problem with the card and try again
(

“Inserting a memory card” on page 19).

No photos on memory card

The inserted memory card does not contain any valid images. Remove the
memory card. Check compatible cards and image types (

“Compatible cards”

No index sheet detected or sheet placed incorrectly.
Correct the sheet placement and try again.

An index sheet was not recognized because it is not positioned correctly. Align
the top of the sheet with the left edge of the glass (

“3. Scanning the index

sheet and printing the selected photos” on page 22).

No photos selected or photos marked incorrectly. Select
photos correctly and try again.

No marks are detected on the index sheet or the sheet includes more than one
mark for an image. Remove the index sheet, mark it correctly, and try again
(

“2. Selecting photos from the index sheet” on page 22).

Memory card data does not match index sheet. Replace
the card or index sheet and try again.

The index sheet does not match the photos on the memory card. Remove the
card and insert the one used to print the index sheet (

“Inserting a memory

card” on page 19), or place the correct index sheet on the glass
(

“3. Scanning the index sheet and printing the selected photos” on page 22).

Service required. See your documentation for details.

Waste ink pad in the product is saturated. Contact your dealer to replace it
(

“Contacting Customer Support” on page 34).

Printer error -> See your documentation and call for
service if necessary.

Scanner error -> See your documentation and call for
service if necessary.

There is a problem with the product. Turn it off and then back on. If the error
does not clear, contact your dealer (

“Contacting Customer Support” on page

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Summary of Contents for Stylus CX6900 Series

Page 1: ...e Document Table 17 Copying Documents 17 Copying Photos 18 Printing from a Memory Card Handling a Memory Card 19 Printing Photos 21 Selecting and Printing Photos Using an Index Sheet 21 Printing from a Digital Camera Digital Camera Requirements 24 Connecting and Printing 24 Maintenance Replacing Ink Cartridges 25 Checking and Cleaning the Print Head 28 Aligning the Print Head 29 Cleaning This Prod...

Page 2: ...structions on copying and printing from a memory card If you have problems using the product see the Solving Problems chapter in this book Online manuals User s Guide This guide provides instructions for printing and scanning from your computer and information on the software This guide is included on the software CD ROM and installed automatically when you installed the software To read this guid...

Page 3: ... Doing so may cause fire Except as specifically explained in your documentation do not attempt to service the product yourself Unplug the product and refer servicing to qualified service personnel under the following conditions if the power cord or plug is damaged if liquid has entered the product if the product has been dropped or the case damaged if the product does not operate normally or exhib...

Page 4: ...for use with this product Epson is not responsible for any use of this information as applied to other printers Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages losses costs or expenses incurred by the purchaser or third parties as a result of accident misuse or abuse of this product or unauthorized modifications repai...

Page 5: ... document cover memory card slot cover control panel external interface USB port document table paper support output tray output tray extension edge guide memory card slot feeder guard sheet feeder paper support extension cartridge cover scanner unit paper thickness lever LCD screen memory card light LINE port EXT port ...

Page 6: ...ption to print all the photos on a memory card or to print photos using the DPOF information stored on the memory card Numeric keypad 1234567890 Use the numeric keypad to set the number of copies or prints or to select menus You can also use these buttons when you enter or edit speed dial entry names Paper Type u l Press to select the paper type you loaded in the sheet feeder Note In the Fax mode ...

Page 7: ... mode Send Rec Fax Enter fax number or press Setup Select this option to send or receive fax data Fax Resolution 1 Resolution Select this option to change the resolution for fax data you are sending or receiving Fax Contrast 2 Contrast Select this option to change the contrast for fax data you are sending or receiving Auto Answer Press to set Auto Answer to On or Off Redial Pause Press to see the ...

Page 8: ... to adjust date or time you have set follow these steps 1 Press the Fax button The Fax button lights up and you see this screen 2 Press the F F Setup button 3 Press the u or d button or press the 6 key on the numeric keypad to select 6 Header Time 4 Press the x OK button You see this screen 5 Press the u or d button or press the 2 key on the numeric keypad to select 2 Date Time 6 Press the x OK bu...

Page 9: ... 3 Connect the other end of the cable to the EXT port on the back of the product You also need to set up the product to receive faxes manually Receiving Faxes on page 14 Setting Up Your Fax Features Before sending or receiving faxes you may want to create a fax header select your fax preferences and set up a speed dial list of frequently used fax numbers Checking your selected region You need to m...

Page 10: ...left press the l button to delete the character and re enter it Press the r button if you need to move the cursor to the right 7 Press the x OK button You return to 1 Fax Header Setup 8 Press the y Stop y Cancel Back button until you return to the first screen Setting up date and time If you have not set date or time yet or if you want to change the setting you can set or change date and time usin...

Page 11: ... first screen 8 If you need to change the Dial Mode DRD ECM V 34 or Rings to Answer settings repeat steps 1 and 2 then press the u or d button or press the 5 key on the numeric keypad to select 5 Communication 9 Press the x OK button You see this screen Setting and Options Description Paper Size Indicates the size of the paper loaded in the product for printing received faxes Automatic Reduction I...

Page 12: ...d to enter the fax number of the first speed dial entry You can enter the numbers 0 to 9 and the characters and up to a maximum of 64 characters Note If you need to change a character to the left press the l button to delete the character and re enter it Press the r button if you need to move the cursor to the right 8 Press the x OK button again The screen displays Name 9 Press the keys on the num...

Page 13: ...K button You return to 2 Edit Entry 12 Press the y Stop y Cancel Back button until you return to the first screen Deleting a speed dial entry 1 Press the Fax button once to enter Fax mode The Fax button lights up and you see this screen 2 Press the F F Setup button You see this screen 3 Press the u or d button or press the 3 key on the numeric keypad to select 3 Speed Dial Setup 4 Press the x OK b...

Page 14: ...Fax button once to enter Fax mode The Fax button lights up and you see this screen 2 Press the keys on the numeric keypad to enter the fax number You can enter the numbers 0 to 9 and the characters and up to a maximum of 64 characters Note If you need to change a character to the left press the l button to delete the character and re enter it Press the r button if you need to move the cursor to th...

Page 15: ...connection problem you see an error message and the product returns to the first fax mode screen The product redials the number after one minute Wait for the redial or check your connection and settings and try faxing again If you need to fax another page press the 1 key for Yes Open the document cover remove your first original place your next original and close the document cover Then press the ...

Page 16: ...d to fit or printed on multiple pages depending on the Automatic Reduction setting you select Selecting send receive settings on page 9 Selecting the answer mode This product tells you whether Auto Answer is turned on or not on the first screen To change the answer mode press the Auto Answer button The Y or N changes on the first screen Press the Auto Answer button again to change it back Note You...

Page 17: ... the ink is applied to the paper Choose from these paper types and settings You can use paper with a weight of 64 to 90 g m2 Note The availability of special media varies by location Loading Paper 1 Open and extend the paper support 2 Open the output tray and slide out the extensions 3 Flip the feeder guard forward Paper Type Size Paper Type Setting Loading Capacity Plain paper A4 Plain paper 12 m...

Page 18: ...d number of sheets Check the Paper Type setting before printing to make sure it matches the type of paper you have loaded Selecting Paper on page 15 The printable side is often whiter or brighter than the other side make sure it fits under the arrow inside the left edge guide place behind the tabs 10 15 cm 4 6 in and 13 18 cm 5 7 in A4 The LCD screen indicates that the lever has been moved and the...

Page 19: ...en the document cover and place your original face down on the document table in the upper left corner 2 Close the cover gently so you do not move the original c Caution Never open the document cover beyond where it stops and do not place heavy objects on top of the product If you need to copy a thick or large document you can remove the document cover Just open it and pull it straight up If you n...

Page 20: ...r page 15 2 Place your original on the document table Placing Originals on the Document Table on page 17 3 Make the following settings on the control panel If you need to stop copying press the y Stop y Cancel Back button Note If the edges of the copy are cropped off move the original away from the corner slightly Press the r r Copy button Use the numeric button to select the number of copies 1 to...

Page 21: ...e in the slots Then insert your memory card Card type CompactFlash Microdrive Smart Media SD Memory Card SDHC Memory Card MultiMediaCard miniSD card miniSDHC card microSD card microSDHC card Memory Stick Memory Stick PRO Magic Gate Memory Stick Magic Gate Memory Stick Duo Memory Stick Duo Memory Stick PRO Duo xD Picture Card xD Picture Card Type M xD Picture Card Type H Media format DCF Design rul...

Page 22: ...ge the product the memory card or both Keep the memory card slot cover closed while a memory card is inserted This protects the memory card and the slot from dust and static otherwise data on the memory card may be lost or the product may be damaged The static charge on memory cards may cause malfunction Note You can print only in color from a memory card you cannot print in black and white If a d...

Page 23: ... online User s Guide for details Printing Photos After inserting a memory card you can Selecting and Printing Photos Using an Index Sheet To select photos for printing you can use an index sheet First print an index sheet which has small images of all the photos on your memory card Then mark the photos on the index sheet that you want to print scan the sheet and the selected photos will be printed...

Page 24: ...and make your selections Select All to print one copy of each photo or fill in the number beneath each photo to select 1 2 or 3 copies 3 Scanning the index sheet and printing the selected photos 1 Place the index sheet face down on the document table in the upper left corner so that the top of the sheet is aligned against the left edge of the document table 2 Close the document cover 3 Load the ty...

Page 25: ...y card contains DPOF information you cannot print all of the photos on the card even when 3 Img xx All DPOF is selected To print all the photos on the memory card cancel the DPOF information from your digital camera 4 Select the paper type you loaded If you select l Plain Paper the photos are printed with a white border If you select g Photo Paper the photos are printed without borders to the edge...

Page 26: ...nted without borders to the edge of the paper 4 Select the paper size you loaded 5 Connect the USB cable that came with your camera to the external interface USB port of the product 6 Make sure your camera is turned on You see PictBridge on the LCD screen 7 Use your camera to select the photos you want to print adjust any necessary settings and print your photos See your camera s manual for detail...

Page 27: ...cement cartridges available You cannot print if a cartridge is expended Note Epson cannot guarantee the quality or reliability of non genuine ink If non genuine ink cartridges are installed the ink status is not displayed Purchasing ink cartridges Use the Epson ink cartridges within six months of installing them and before the expiration date c Caution Epson recommends the use of genuine Epson ink...

Page 28: ...he LCD screen to find out which cartridge should be replaced then press the x OK button If an ink cartridge is not expended Check the ink cartridge status Checking the ink cartridge status on page 25 Press the F F Setup button Press the u or d button or press the 5 key on the numeric keypad to select 5 Replace Cartridge Then press the x OK button 2 Press the x OK button and then lift up the scanne...

Page 29: ...of the product remove the yellow tape and then reinstall it Do not remove the transparent seal from the bottom of the cartridge otherwise the cartridge may become unusable Do not remove or tear the label on the cartridge otherwise ink will leak 7 Place the ink cartridge into the cartridge holder with the bottom down Then push down the ink cartridge until it clicks into place 8 Replace any other in...

Page 30: ...int head This clears the print head nozzles which can become clogged if you do not use the product for a long time Tip We recommend that you turn on the product at least once a month to maintain good print quality Checking the print head You can print a nozzle check pattern to see if any print head nozzles are clogged or to check the results after cleaning the print head 1 Load A4 size plain paper...

Page 31: ...ur times turn off the product and wait for at least 6 hours This lets any dried ink soften Then try cleaning the print head again If quality still does not improve one of the ink cartridges may be old or damaged and needs to be replaced Replacing Ink Cartridges on page 25 Aligning the Print Head If you notice that vertical lines are not aligned properly on the nozzle check printout you may be able...

Page 32: ...l to keep water away from the printing and copying mechanisms and electronic components Do not spray the inside of the product with lubricants Unsuitable oils can damage the mechanism Contact your dealer or a qualified service person if lubrication is needed Transporting This Product If you need to move the product some distance you need to prepare it for transportation in its original box or one ...

Page 33: ...o index sheet detected or sheet placed incorrectly Correct the sheet placement and try again An index sheet was not recognized because it is not positioned correctly Align the top of the sheet with the left edge of the glass 3 Scanning the index sheet and printing the selected photos on page 22 No photos selected or photos marked incorrectly Select photos correctly and try again No marks are detec...

Page 34: ...ller sections If you connected the product to a DSL phone line you must install a DSL filter to the line or you will not be able to fax Contact your DSL provider for the necessary filter If your phone line has static or other noise problems turn off the ECM Error Correction Mode setting and try faxing again Selecting send receive settings on page 9 Printing and copying problems The product makes p...

Page 35: ...laced on an uneven surface Make sure your paper is not damp curled or loaded face down the whiter or glossier printable side should be face up Load new paper face up Use a support sheet with special paper or try loading your paper one sheet at a time Load your paper one sheet at a time Remove sheets from the output tray so not too many collect at a time Align the print head Aligning the Print Head...

Page 36: ...e problem using the troubleshooting information in your product documentation contact customer support services for assistance If customer support for your area is not listed below contact the dealer where you purchased your product Customer support will be able to help you much more quickly if you give them the following information Product serial number The serial number label is usually on the ...

Page 37: ...52 2827 8911 Fax 852 2827 4383 Malaysia URL http www epson com my Phone 603 56288333 India URL http www epson co in Phone 30515000 FAX 30515005 30515078 Philippines URL http www epson com ph Phone 63 2 813 6567 Fax 63 2 813 6545 E mail epchelpdesk epc epson com ph U S model UL60950 1 U S FCC Part 15 Subpart B Class B U S FCC Part 68 U S CSA C22 2 No 60950 1 Canada CAN CSA CEI IEC CISPR 22 Class B ...

Page 38: ...Scn Idx 3 Img xx All DPO Mode Display on the LCD screen Fax Enter fax number 1 Resolution 2 Contrast Fax r Setup 1 Select Speed Dial 2 Print Report 1 Speed Dial List 2 Fax Log 3 Last Transmission 4 Reprint Faxes in Memory 3 Speed Dial Setup 1 Add Entry 2 Edit Entry 3 Delete Entry 4 Scan Print Setup 1 Resolution 2 Contrast 3 Paper Size 4 AutomaticReduction On Off 5 Last Transmission Report 5 Commun...

Page 39: ...English Purchasing ink cartridges Product name Black Cyan Magenta Yellow DX7000F series T0711 T0712 T0713 T0714 CX6900F series T0731 T0732 T0733 T0734 ...

Page 40: ......

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