SpectroProofer Mounter 24"/44"
User’s Guide
Troubleshooting
20
See the following messages to solve the problems.
Something Wrong with Color Measurement Data
If the color measurement data is something wrong, confirm the status of SpectroProofer, and perform the
maintenance if necessary.
For detailed information on the recertification of ILS20EP/ILS20EPUV, contact customer support
services for assistance. If customer support for your area is not listed below, contact the dealer where you
purchased your product.
“Where To Get Help” on page 24
Note:
An error message also appears when the job has been cancelled or the printer has an error.
Error messages
What to do
A communication error has occurred.
Turn off the printer, and then confirm the status of the
interface cable.
If the cable is unplugged or in the wrong input, connect
it correctly and then turn on the printer again.
Color measurement has failed.
Confirm if there is any problem or missing dots on the
print.
When having a problem, confirm the status of the
printer.
See the
User’s Guide
of the Epson Stylus Pro
9900/7900/9910/7910
Canceled due to a printer error.
Confirm the message on the printer’s control panel, and
clear the printer error.
See the
User’s Guide
of the Epson Stylus Pro
9900/7900/9910/7910
Canceled due to a SpectroProofer error.
Confirm the status of the product, and perform the
maintenance if necessary.
The results of the color measurement could not
be saved.
Increase the memory if the computer has not enough
memory to save the data.
When saving the data, make sure that the attribute of a
file is writable.
