o
Does the printer port setting match the
printer connection port? (Windows)
Check the printer port.
Click the
Ports
tab in the printer driver’s Properties
screen, and check the
Print to the following
port(s)
.
❏
USB:
USB
xxx (x stands for the port number) for
the USB connection
❏
Network: The correct IP address for the network
connection
If it is not indicated, the printer driver is not installed
correctly. Delete and reinstall the printer driver.
U
“Uninstalling the printer driver” on page 50
o
Is the printer added to the printer list? (Mac
OS X)
Click the Apple Menu, the
System Preferences
folder, and then the
Print & Fax
folder.
If the printer name is not displayed, add the printer.
You cannot print under the network
environment.
o
Connect the printer directly to the computer
using a USB cable, and then try to print.
If you can print via USB, there are some problems on
the network environment. See the
Network Guide
(PDF). If you cannot print via USB, see the appropriate
section in this User's Guide.
The printer has an error.
o
Check the message in the screen.
U
The printer stops printing.
o
Is the status of print queue Pause? (Windows)
If you stop printing or the printer stops printing
because of an error, the print queue enters a
Pause
status. You cannot print in this status.
Double-click the printer icon in the
Devices and
Printers
,
Printers
, or
Printers and Faxes
folder; if
printing is paused, deselect
Pause Printing
in the
Printer
menu.
o
Is the printing status paused? (Mac OS X)
Display the screen that indicates the printer's status,
and check that printing is not paused.
(1) From the Apple menu, click
Print & Scan
(or
& Fax
), and then click
Open Print Queue
.
(2) Double-click the paused printer.
(3) Click
Resume Printer
.
Your problem is not listed here.
o
Decide whether the trouble is caused by the
printer driver or the application. (Windows)
Perform a test print from the printer driver so that you
can check that the connection between the printer
and computer is correct and the printer driver settings
are correct.
(1) Make sure that the printer is turned on and in ready
status, and load A4 or larger paper.
(2) Open the
Devices and Printers
,
Printers and
Faxes
, or
Printers
folder.
(3) Right-click the target printer icon, and select
Properties
.
(4) On the
General
tab, click the
Print Test Page
button.
After a while the printer starts to print a test page.
❏
If the test page is printed correctly, the
connection between the printer and computer is
correct. Go to the next section.
❏
If the test page is not printed correctly, check the
items above again.
U
“You cannot print (because the printer does
The "Driver Version" shown on the test page is the
version number of the Windows internal driver. This
differs from the Epson printer driver version that you
installed.
The printer sounds like it is
printing, but nothing prints
o
Has the printer been left unused for a long
time?
If the printer has not been used for a long time, the
nozzles may have dried up and have been clogged. If
you have not used the printer for a long time, check
the print head for clogging before you start printing.
Perform head cleaning if the print head is clogged.
U
“Checking for clogged nozzles” on page 98
SC-P800 Series User’s Guide
Problem Solver
108
