Troubleshooting
Page 55
The image does not look the same as the original.
A line of dots is always missing in the scanned image.
Problem
Solution
Your software settings
are not correct for your
document type.
Try different combinations of image settings using your scanner
software.
The colors displayed
on your monitor don’t
match the original or
printed colors.
Try increasing your monitor’s color palette to 16 bit or 24 bit.
Because your monitor and printer use different technologies to represent
colors, your printed colors cannot exactly match the colors you see on
your monitor screen.
Your software may not have sufficient color matching and color
management features, or these components of your software may not be
correctly installed. (See your software, monitor, and computer manuals
for information on color matching and calibration.)
You selected an
incompatible image
type for your scanned
image.
If you are importing an image file into your application software, make
sure the file format is one your software can read. Also check that the
image settings in your application are appropriate for the type of image
you want to scan. (See your software manual.)
Problem
Solution
Your printer is running
out of ink or toner.
If this happens in your printed image only, your printer is low on ink or
toner. Replace your ink or toner cartridge. If this does not solve the
problem, your printer may be malfunctioning. (See your printer manual.)
The scanner is
malfunctioning.
If this happens on both your screen and printout, the scanner’s sensor
may be malfunctioning. Consult your dealer.
ref.book Page 55 Monday, September 28, 1998 4:24 PM
