Epson OFFICE 620F Basic Operation Gude Download Page 56

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Error Messages

Solution

You need to replace the following ink cartridge(s): XXX
Press OK.

Replace the expended ink cartridges.

Paper jam
Press OK. If the error does not clear, remove the paper by hand.

Printer error
Paper jam. Open the scanner unit and remove the paper, then
turn off the printer. See your documentation.

Paper jam in the Automatic Document Feeder. Remove the
jammed paper.
Press OK.

Printer error
See your documentation.

Turn the printer off and then back on. Make sure that no paper
is still in the printer. If the error message still appears, contact
Epson support.

Scanner error
See your documentation.

Turn the printer off and then back on. If the error message still
appears, contact Epson support.

A fax error has occurred.
See your documentation.

Turn the printer off and then back on. If the error message still
appears, contact Epson support.

The printer’s ink pads are nearing the end of their service life.
Please contact Epson Support.

Contact Epson support to replace ink pads before the end of
their service life. When the ink pads are saturated, the printer
stops and Epson support is required to continue printing.

The printer’s ink pads are at the end of their service life. Please
contact Epson Support.

Contact Epson support to replace ink pads.

No dial tone.
Fax job incomplete.

Make sure the phone cable is connected correctly and the phone
line works.

If you connected the product to a PBX (Private Branch Exchange)
phone line or Terminal Adapter, turn off the Dial Tone
Detection.

Error Messages

Summary of Contents for OFFICE 620F

Page 1: ...Basic Operation Guide for use without a computer ...

Page 2: ...ntries 24 Setting up group dial entries 26 Creating header information 28 Sending Faxes 30 Entering or redialing a fax number 30 Using speed dial group dial 32 Sending a fax at a specified time 34 Fax from a connected phone 36 Receiving Faxes 37 Receiving faxes automatically 37 Receiving faxes manually 39 Polling to receive a fax 40 Printing Reports 42 Faxing from a PC 43 Fax Menu List 44 Maintena...

Page 3: ...ird parties for damages losses costs or expenses incurred by the purchaser or third parties as a result of accident misuse or abuse of this product or unauthorized modifications repairs or alterations to this product or excluding the U S failure to strictly comply with Seiko Epson Corporation s operating and maintenance instructions Seiko Epson Corporation shall not be liable for any damages or pr...

Page 4: ...documentation do not attempt to service the printer yourself Keep ink cartridges out of the reach of children and do not drink the ink Do not shake ink cartridges after opening their packages this can cause leakage If you remove an ink cartridge for later use protect the ink supply area from dirt and dust and store it in the same environment as the printer Do not touch the ink supply port or surro...

Page 5: ... it imply that any product is compatible with all of Telecom s network services Telepermitted equipment only may be connected to the EXT telephone port This port is not specifically designed for 3 wire connected equipment 3 wire connected equipment might not respond to incoming ringing when attached to this port The automatic calling functions of this equipment must not be used to cause a nuisance...

Page 6: ...Displays detailed settings for each mode Cancels returns to the previous menu g h i j u d l r OK y xB W xColor Selects menu items r moves the cursor l deletes a character backspace when entering editing numbers or characters Stops copying faxing or resets settings Starts copying faxing in black and white Starts copying faxing in color Control panel design varies by area ...

Page 7: ...ress 1 symb to enter P _ Turns auto answer on off m n o Speed Dial Group Dial Redial Pause Displays speed dial group dial lists Press again to switch lists Displays last number dialed Enters a when entering editing numbers or characters For phone numbers acts as a brief pause The one touch dial buttons access the first five speed dial group dial entries ...

Page 8: ...utomatically and then beeps Do not put your hand inside the printer until the print head stops moving c Restart stops if any control panel buttons are pressed before the LCD turns on Q Depending on circumstances before power failure it may not restart Restart by pressing P On Q When Turning Off the Power When the power is turned off the following data stored in the product s temporary memory is er...

Page 9: ... Handling Paper and Originals ...

Page 10: ...pson Premium Ink Jet Plain Paper Plain paper 80 d Epson Matte Paper Heavyweight Matte 20 e Epson Photo Quality Ink Jet Paper Matte 80 f Epson Premium Glossy Photo Paper Prem Glossy 20 g Epson Premium Semigloss Photo Paper Prem Glossy 20 h Epson Ultra Glossy Photo Paper Ultra Glossy 20 i Epson Glossy Photo Paper Glossy 20 j Epson Photo Paper Photo Paper 20 1 Paper with a weight of 64 to 90 g m 2 30...

Page 11: ...Paper Open and slide out Pinch and slide Load printable side up Fit A C D E See the online User s Guide when using Legal size paper Q B Flip forward Do not load paper above the H arrow mark inside the edge guide Q ...

Page 12: ...12 Do not use paper with binder holes Q Align the edges of the paper before loading Q ...

Page 13: ...your original documents in the ADF to copy scan or fax multiple pages quickly Q To prevent paper jams avoid the following documents For these types use the document table Documents held together with paper clips staples and so on Documents that have tape or paper stuck to them Photos OHPs or thermal transfer paper Paper that is torn wrinkled or has holes c O O O O A B C Tap to even the edges Open ...

Page 14: ...Paper and Paper Size A4 The print out is cropped if you copy an original larger than A4 Q Insert the originals face up Fit Document Table Place face down horizontally A B Slide to the corner When there is a document in the automatic document feeder and on the document table priority is given to the document in the automatic document feeder Q ...

Page 15: ...15 Copying ...

Page 16: ...ts A R 11 B R 13 C Load paper Place original horizontally Enter the Copy mode F R 18 Select the appropriate copy settings Set the number of copies D E Enter the copy settings menu Make sure you set the Paper Size and Paper Type Q ...

Page 17: ...17 G Finish the settings H Start copying ...

Page 18: ...Reset Settings excluding Fax Reset Network Settings Reset All except Network Fax Settings Reset All Settings Network Settings See your online Network Guide for details Maintenance R 54 1 Your image is slightly enlarged and cropped to fill the sheet of paper Print quality may decline in the top and bottom areas of the printout or the area may be smeared when printing 2 Select the amount the image i...

Page 19: ...19 Faxing ...

Page 20: ...hone line for fax only A Connect phone cable leading from telephone wall jack to LINE port B Turn on auto answer If you do not connect an external telephone to the product make sure you turn on auto answer Otherwise you cannot receive faxes c ...

Page 21: ...line with phone devices A Connect phone cable leading from telephone wall jack to LINE port B Remove the cap C Connect a phone or answering machine to the EXT port See the following for other connection methods Q ...

Page 22: ...ecting to ISDN one phone number Connecting to ISDN two phone numbers For details see the documentation that came with your devices a b c d e Telephone wall jack Splitter DSL modem ISDN wall jack Terminal adapter or ISDN router ...

Page 23: ...nnection A R 11 Load A4 size plain paper B Enter the Fax mode C Enter the fax settings menu D Select Fax Settings E Select Check Fax Connection F Print the report If any errors are reported try the solutions in the report Q ...

Page 24: ...ries You can create a speed dial list allowing you to select them quickly when faxing Up to 60 combined speed dial and group dial entries can be registered C D Select Speed Dial Setup A B Enter the Fax mode Enter the fax settings menu Select Fax Settings ...

Page 25: ... an entry select Edit or Delete Q To separate phone numbers enter a space by pressing r Q F Select the number for the entry H R 6 Enter a name then register Entries No 01 to 05 can be accessed from the one touch dial buttons R 6 Q To add another entry repeat steps E through H Q ...

Page 26: ...s to a group allowing you to send a fax to multiple recipients at the same time Up to 60 combined speed dial and group dial entries can be registered B C D Select Group Dial Setup E Select Create A Enter the Fax mode Enter the fax settings menu Select Fax Settings ...

Page 27: ...ancel a selection press the P button again Q You can register up to 30 entries to a group dial list Q To add another entry repeat steps E through I Q F Select the number for the entry G R 6 Enter a name then register H Select the entries to register I Register ...

Page 28: ...can create a fax header by adding information such as your phone number or name A Make sure you have set the time correctly R 52 Q B C D Select Header E Select Fax Header Enter the Fax mode Enter the fax settings menu Select Fax Settings ...

Page 29: ...Register H Select Your Phone Number I R 6 Enter the phone number Press the button to enter a plus sign which represents the international call prefix Q J Register To separate phone numbers enter a space by pressing r You cannot enter Q ...

Page 30: ... redialing a fax number A R 13 Place your original B C R 6 Enter a fax number D Proceed To separate phone numbers enter a space by pressing r Q To display the last fax number you used press Redial Pause button Q Enter the Fax mode ...

Page 31: ... Dial Group Dial button R 32 Q If the fax number is busy or there is some problem this product redials automatically after one minute Press Redial Pause button to redial immediately Q E Select F Repeat steps C through E G Start sending To delete an address select the address using u d press OK and then select Yes Q ...

Page 32: ... the appropriate list E Select the entry number to send A R 13 Place your original C Enter the Fax mode B R 6 For first five entries select and proceed For entry No 6 or higher go to C Press Speed Dial Group Dial button again to switch the list Q ...

Page 33: ... B through F You can also use numeric keypad or Redial Pause button R 30 Q If the fax number is busy or there is some problem this product redials automatically after one minute Press Redial Pause button to redial immediately Q To delete an address select the address using u d press OK and then select Yes Q ...

Page 34: ...en register You can also use Speed Dial Group Dial button or Redial Pause button to enter the fax number Q To send fax to multiple recipients select Yes after step C then repeat step C Q Place your original Enter the Fax mode To fax the first five speed group dial entries press one touch dial button OK then go to step D ...

Page 35: ...oceed G R 6 Enter the time to send then register H Proceed Until the scanned data is sent at the specified time you cannot send another fax Q D Enter the fax settings menu I Start scanning to send later Change other fax settings if necessary R 44 Q ...

Page 36: ... the recipient has the same number for both phone and fax you can send a fax after talking over the phone without hanging up Place your original A R 13 Hang up the phone E Dial the number from the phone B Select Send C Start sending D ...

Page 37: ...aper R 11 You can change the ring alert settings R 44 Q When an answering machine is connected directly to this product make sure you set Rings to Answer correctly using the following procedure Q Receiving faxes automatically Depending on the region Rings to Answer may be unavailable Q ...

Page 38: ...the product receives the fax automatically even if the answering machine picks up the call If you pick up the phone wait until the LCD screen displays a message saying that a connection has been made before you hang up If the other party is a caller the phone can be used as normal or a message can be left on the answering machine Q Select Communication E B Enter the Fax mode C Enter the fax settin...

Page 39: ...tart receiving D Receiving faxes manually If your phone is connected to this product you can receive a fax after a connection is made Pick up the phone when it rings B When you hear a fax tone select Receive C Hang up the phone E ...

Page 40: ...40 Print the fax data F Polling to receive a fax This allows you to receive a fax from the fax information service you have called A Enter the Fax mode B Enter the fax settings menu ...

Page 41: ...ecv D Select Fax Mode C Enter the fax number F R 6 Proceed E Print the fax data H Start receiving G You can also use one touch dial button Speed Dial Group Dial button or Redial Pause button to enter the fax number Q ...

Page 42: ...s A Enter the Fax mode B Enter the fax settings menu F Print the report D Select Print Report E R 44 Select an item If you select Fax Log then View use u d to select date time then press r to view Q C Select Fax Settings ...

Page 43: ...r computer create a phone book and provides you with other useful features For details see the Fax Utility online help Use the following procedure to run the utility Click the start button Windows 7 and Vista or click Start Windows XP point to All Programs select Epson Software and then click Fax Utility ...

Page 44: ...rger than A4 size to A4 or prints them at their original size on multiple sheets 8 Indicates whether or not to print a report for the previous transmitted fax Select On Error to print reports only when an error occurs Select On Send to print reports for every fax 9 Indicates the type of answer ring pattern you want to use to receive faxes To select an option other than All or Off you must set up y...

Page 45: ...45 Maintenance Menu ...

Page 46: ...46 Checking the Ink Cartridge Status E Check and return Enter the Copy mode A C Select Maintenance C Y M BK Cyan Yellow Magenta Black Ink is low Enter the copy settings menu B D Select Ink Levels ...

Page 47: ...ce and press OK Select Ink Cartridge Replacement and press OK Q Epson cannot guarantee the quality or reliability of non genuine ink If non genuine ink cartridges are installed the ink cartridge status may not be displayed Q If an ink cartridge is running low prepare a new ink cartridge Q ...

Page 48: ...rom all cartridges so clean the print head only if quality declines Q D Select Maintenance Load A4 size paper A R 11 B Enter the Copy mode E Select Nozzle Check and then start Checking Cleaning the Print Head C Enter the copy settings menu ...

Page 49: ...o Copy mode If quality does not improve after cleaning four times leave the printer on for at least six hours Then try cleaning the print head again If quality still does not improve contact Epson support Q F Check the pattern and proceed ...

Page 50: ...50 D Select Maintenance Load A4 size paper A R 11 B Enter the Copy mode G Select the most solid pattern E Select Head Alignment Aligning the Print Head C Enter the copy settings menu F Print patterns ...

Page 51: ...51 I Repeat step H for other patterns J Return to Copy mode H Select the pattern number for 1 ...

Page 52: ...52 Setting Changing the Time and Region A Enter the Copy mode B Enter the copy settings menu C Select Maintenance E Select the date format F R 6 Set the date G Select the time format D Select Date Time ...

Page 53: ...elect the region K Select Yes Use u or d to select AM or PM Q If you want to set Country Region go to step I Q To select daylight saving time set Daylight Saving Time to On R 54 Q The incorrect time may be displayed especially after a power failure Q ...

Page 54: ...n Off LCD Contrast 1 to 16 Scroll Speed Standard Slow Fast Date Time mm dd yyyy yyyy mm dd dd mm yyyy 12h 24h Daylight Saving Time Off On Country Region Language Press Copy Fax and then press x to enter the settings menu Then press u or d to select Maintenance Press x to finish setting xMaintenance menu settings ...

Page 55: ...55 Solving Problems ...

Page 56: ...on If the error message still appears contact Epson support A fax error has occurred See your documentation Turn the printer off and then back on If the error message still appears contact Epson support The printer s ink pads are nearing the end of their service life Please contact Epson Support Contact Epson support to replace ink pads before the end of their service life When the ink pads are sa...

Page 57: ...atic printer behavior Information about non genuine ink levels may not be displayed and use of non genuine ink is recorded for possible use in service support Make sure you have a new ink cartridge before you begin replacement Once you start replacing a cartridge you must complete all the steps in one session Leave the expended cartridge installed until you have obtained a replacement Otherwise th...

Page 58: ...58 E F Pinch and remove Shake new cartridge A C D Never open the cartridge cover while the print head is moving w Check the color to replace Open Open B Proceed ...

Page 59: ...artridge until it clicks into place c Be careful not to break the hooks on the side of the ink cartridge c J Close K Start charging ink If you had to replace an ink cartridge during copying to ensure copy quality after ink charging is finished cancel the job that is copying and start again from placing the originals Q ...

Page 60: ...60 C D Remove Close B Open Paper Jam jammed inside 1 If paper still remains near the sheet feeder gently pull it out Q A Proceed Paper Jam ...

Page 61: ...61 E Turn off Paper Jam jammed inside 2 A B C D Check the message Open Remove Close If paper still remains near the sheet feeder gently pull it out Q ...

Page 62: ...62 F D Close Open Paper Jam Automatic Document Feeder A B C Proceed Open Remove If you do not open the ADF cover the printer may be damaged c E Remove ...

Page 63: ...he inside of the printer make a copy without placing a document on the document table ADF For further information see your online User s Guide F For best results use up ink cartridge within six months of opening the package R 57 G Try to use genuine Epson ink cartridges and paper recommended by Epson H If a moiré cross hatch pattern appears on your copy change the Reduce Enlarge setting or shift t...

Page 64: ...ion R 44 D Make sure that the recipient s fax machine is turned on and working E If this product is not connected to a phone and you want to receive faxes automatically make sure you turn on auto answer R 37 F Clean the document table and ADF Automatic Document Feeder See your online User s Guide G If the fax you sent was faint or not clear change the Resolution or Contrast in the fax settings men...

Page 65: ...the troubleshooting information contact Epson support services for assistance You can get the contact information for Epson support for your area in your online User s Guide or warranty card If it is not listed there contact the dealer where you purchased your product ...

Page 66: ...66 ...

Page 67: ...roup Dial List 26 42 44 Group Dial Setup 44 H Head Alignment 54 Head Cleaning 54 Header 44 I Ink Cartridge Replacement 54 Ink Levels 46 54 ISDN 22 L Language change 54 Last Transmission 42 44 Last Transmission Report 44 Layout 18 LCD Contrast 54 M Maintenance 54 N Network Settings 18 44 Nozzle Check 54 number of rings 37 38 44 O one touch dial button 7 32 P Paper Size 18 Paper Type 18 Poll to rece...

Page 68: ...ion All rights reserved Printed in XXXXXX Black Cyan Magenta Yellow Epson ME OFFICE 620F 142 141 141 141 141 WorkForce 320 WorkForce 325 138 133 138 133 138 133 138 133 Available ink cartridge sizes vary by area Getting more information ...

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