The printer does not print
The Pause light is off but nothing is printed.
Cause
What to do
The software may not be installed properly.
Check that the software is installed properly for your printer,
as described in the
Start Here
or the
Setup Guide
. Check the
software’s printer settings.
The interface cable may not match the
specifications of the printer or computer.
Check both ends of the interface cable. Make sure the cable
meets both the printer and computer specifications.
The printer port may not be set correctly.
For Windows 2000, click
Start
, point to
Settings
, then click
Printers
. For Windows XP, click
Start
,
Control Panel
, then
click
Printers and Faxes
. For Windows Vista, click
Start
,
Control Panel
, then click
Printer
. For Windows 7, click
Start
,
Control Panel
,
Hardware and Sound
, then click
Device and
Printer
.
When the icon of the printer you are using appears, right-click
it and select
Properties
(Windows Vista, XP, and 2000) or
Printer Properties
(Windows 7). Then, click the
Ports
or
Details
tab and select the appropriate port.
The printer has been turned off using the Power
off timer function.
When Power off timer is enabled, the printer turns off even if
the power switch is in the ON position. Turn off the power
switch and then turn it back on. See
The Paper Out and Pause lights are on and the printer beeps three times.
Cause
What to do
The printer may be out of paper.
Load paper in the printer.
The printer sounds like it is printing, but nothing is printed.
Cause
What to do
The ribbon cartridge may not be installed
properly.
See the
Start Here
or the
Setup Guide
.
The ribbon may be worn out.
Replace the ribbon cartridge.
The printer makes a strange noise, the beeper sounds five times, and the printer stops abruptly.
Cause
What to do
The paper or ribbon may be jammed.
Turn off the printer and check for a paper jam, a ribbon jam
or other problems.
The printer may have overheated.
Let the printer cool. Then try to print again. If the printer still
does not print correctly contact your dealer.
The beeper sounds five times and all the lights blink.
Cause
What to do
An error has occurred.
Turn off the printer and turn it on again. If the problem
persists, check for a paper jam or ribbon jam. If there is no
jam, contact your dealer or a qualified service person. (If an
error occurs when you switch between single sheets and
continuous paper, make sure the paper release lever is in the
correct position.)
The print is faint or uneven
Printed characters have parts missing at the bottom.
Cause
What to do
The ribbon cartridge may not be installed
properly.
See
Replacing the Ribbon Cartridge
The printout is faint.
Cause
What to do
The ribbon may be worn out.
