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Epson ET-4800, User Manual

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Epson ET-4800 User Manual Download Page 246

246

Control Panel Setup Problems

If you have problems setting up the control panel, try these solutions:

• To view LCD screen text in a different language, select a different language setting for the panel.

• To adjust the position of the control panel, carefully raise or lower it.

Parent topic:

Solving Setup Problems

Related tasks

Adjusting Control Panel Sounds
Changing LCD Screen Language

Solving Network Problems

Check these solutions if you have problems setting up or using your product on a network.

Note:

Breakdown or repair of this product may cause loss of fax and network data and settings. Epson is

not responsible for backing up or recovering data and settings during or after the warranty period. We
recommend that you make your own backup or print out your fax and network data and settings.

Product Cannot Connect to a Wireless Router or Access Point
Network Software Cannot Find Product on a Network
Product Does Not Appear in Mac Printer Window
Wireless Network Connection is Unstable on a Mac
Wired Network Connection Becomes Unstable
Cannot Print Over a Network
Cannot Scan Over a Network

Parent topic:

Solving Problems

Product Cannot Connect to a Wireless Router or Access Point

If your product has trouble finding or connecting to a wireless router or access point, try these solutions:

• Make sure to place your product within contact range of your 2.4 GHz router or access point. Avoid

placing your product near a microwave oven, 2.4 GHz cordless phone, or large metal object, such as a
filing cabinet.

Note:

If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and

5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band,

Summary of Contents for ET-4800

Page 1: ...ET 4800 User s Guide ...

Page 2: ......

Page 3: ...24 Preventing PC Connection via USB 25 Using Power Saving Settings 26 Changing the Sleep Timer Setting from the Control Panel 26 Changing the Power Off Timer Setting from the Control Panel 28 Using the Epson Smart Panel Mobile App 29 Voice activated Printing 30 Epson Connect Solutions for Smartphones Tablets and More 30 Setting Up Epson Connect Services 31 Using Epson Email Print 32 Using Epson Re...

Page 4: ...3 Accessing the Web Config Utility 53 Changing a USB Connection to a Wi Fi Connection 54 Changing a Wi Fi Connection to a Wired Network Connection 54 Connecting to a New Wi Fi Router 55 Disabling Wi Fi Features 55 Loading Paper 57 Loading Paper in the Sheet Feeder 57 Paper Loading Capacity 61 Compatible Epson Papers 62 Borderless Paper Type Compatibility 64 Selecting the Paper Settings Control Pan...

Page 5: ...s 90 Selecting a Printing Preset Windows 91 Selecting Extended Settings Windows 93 Extended Settings Windows 94 Printing Your Document or Photo Windows 95 Checking Print Status Windows 97 Locking Printer Settings Windows 97 Locked Setting Options 99 Selecting Default Print Settings Windows 101 Changing the Language of the Printer Software Screens 102 Changing Automatic Update Options 103 Printing ...

Page 6: ... Starting a Scan Using the Epson Scan 2 Icon 125 Starting a Scan from a Scanning Program 127 Starting a Scan from a Smartphone or Tablet 129 Scanning a Document or Photo in Epson ScanSmart 129 Saving a Scan 132 Attaching a Scan to Email 133 Sending a Scan to a Cloud Service 134 Printing a Scan 135 Selecting Epson ScanSmart Settings 137 Changing the Epson Product 137 Changing the Scan Settings 138 ...

Page 7: ...ax Features Using the Fax Utility Mac 172 Setting Up Contacts and Contact Groups 173 Setting Up Contacts Using the Product Control Panel 174 Creating a Contact 174 Editing or Deleting a Contact or Group 175 Sending Faxes 175 Sending Faxes from the Product Control Panel 176 Sending a Fax Using the Keypad Contact List or History 176 Fax Sending Options 178 Sending a Fax at a Specified Time 179 Diali...

Page 8: ...e Product Control Panel 209 Checking the Nozzles Using a Computer Utility 211 Print Head Cleaning 214 Cleaning the Print Head Using the Product Control Panel 214 Cleaning the Print Head Using a Computer Utility 216 Power Cleaning 219 Power Cleaning Using the Product Control Panel 219 Power Cleaning Using a Computer Utility 221 Print Head Alignment 223 Aligning the Print Head Using the Product Cont...

Page 9: ...twork 248 Product Does Not Appear in Mac Printer Window 249 Wireless Network Connection is Unstable on a Mac 250 Wired Network Connection Becomes Unstable 250 Cannot Print Over a Network 251 Cannot Scan Over a Network 252 Solving Copying Problems 253 Product Makes Noise But Nothing Copies 253 Product Makes Noise When It Sits for a While 254 Copies Have Incorrect or Faint Colors 254 Position Size o...

Page 10: ...Gaps 277 Grainy Printout 278 Incorrect Colors 279 Solving Scanning Problems 280 Scanning Software Does Not Operate Correctly 281 Cannot Start Epson Scan 2 281 Scanning is Slow 282 Cannot Send Scans to a Cloud Service 283 Solving Scanned Image Quality Problems 283 Image Consists of a Few Dots Only 283 Line of Dots Appears in All Scanned Images 284 Straight Lines in an Image Appear Crooked 284 Scann...

Page 11: ...per Specifications 298 Printable Area Specifications 299 Automatic Document Feeder ADF Specifications 301 Scanning Specifications 301 Ink Specifications 302 Fax Specifications 302 Dimension Specifications 303 Electrical Specifications 304 Environmental Specifications 304 Interface Specifications 304 Network Interface Specifications 305 Safety and Approvals Specifications U S or Canada 306 Notices ...

Page 12: ... 316 Copyright Notice 317 libTIFF Software Acknowledgment 317 A Note Concerning Responsible Use of Copyrighted Materials 318 Default Delay Times for Power Management for Epson Products 318 Copyright Attribution 318 ...

Page 13: ...13 ET 4800 User s Guide Welcome to the ET 4800 User s Guide For a printable PDF copy of this guide click here ...

Page 14: ...utions for Smartphones Tablets and More Using AirPrint Setting Up Printing on a Chromebook Android Printing Using the Epson Print Enabler Using Fire OS Printing Using Windows 10 Mobile Printing Using Epson Print and Scan App with Windows Tablets Using the Mopria Print Service Product Parts Locations See these sections to identify the parts on your product Product Parts Front Product Parts Inside P...

Page 15: ...15 Product Parts Front 1 Automatic Document Feeder ADF cover 2 ADF input tray 3 ADF edge guide 4 ADF output tray 1 Rear paper feeder 2 Paper support ...

Page 16: ...16 3 Edge guides 4 Output tray 5 Stopper Parent topic Product Parts Locations Product Parts Inside 1 Document cover 2 Scanner glass ...

Page 17: ...17 3 Control panel 1 Scanner unit 2 Ink tank cap 3 Ink tank cover 4 Ink tank unit 5 Ink tanks 6 Inner cover 7 Scanner unit support 8 Print head Parent topic Product Parts Locations ...

Page 18: ... See these sections to learn about the control panel and select control panel settings Control Panel Buttons and Lights Entering Characters on the LCD Screen Changing LCD Screen Language Selecting Your Country or Region Selecting the Date and Time Adjusting Control Panel Sounds Preventing PC Connection via USB Parent topic Product Basics ...

Page 19: ... 1 power button and light 2 LCD screen 3 help button 4 Arrow buttons and OK button 5 stop button 6 Numeric keypad 7 C clear button 8 start button 9 reset button 10 back button 11 received fax light 12 home button Status Icon Information ...

Page 20: ...ncing a wireless network connection issue The product is connected to a wireless network The number of bars indicates the connection s signal strength Wi Fi Direct is not enabled Wi Fi Direct is enabled The product is connected to a wired Ethernet network The product is not connected to a wired Ethernet network Parent topic Control Panel Buttons and Lights Entering Characters on the LCD Screen Fol...

Page 21: ...left press the left arrow button To enter symbols press 1 on the numeric keypad To delete the previous character select To delete all the characters press the C clear button Parent topic Using the Control Panel Changing LCD Screen Language You can change the language used on the LCD screen 1 Press the home button if necessary 2 Press the arrow buttons to select Settings and press the OK button 3 S...

Page 22: ...e country or region in which you are using your product Note If you change the country or region your fax settings return to their defaults and you must select them again 1 Press the home button if necessary 2 Select Settings Printer Setup Country Region 3 Scroll up or down if necessary and select your country or region You see a confirmation screen 4 If the setting is correct select Yes If not se...

Page 23: ... button 6 Select the setting that applies to your area and press the OK button Winter it is winter or your region does not use Daylight Saving Time DST Summer it is spring or summer and your region uses Daylight Saving Time DST Note If your region uses Daylight Saving Time DST you must change this setting to match the season When you change from Winter to Summer your product automatically sets its...

Page 24: ...rence between your time zone and UTC Coordinated Universal Time and press the OK button Parent topic Using the Control Panel Adjusting Control Panel Sounds You can adjust the sound level heard when you perform certain control panel operations such as pressing buttons on the control panel 1 Press the home button if necessary 2 Select Settings and press the OK button 3 Select Printer Setup and press...

Page 25: ... to adjust the sound level such as Button Press and press the OK button You see a screen like this 7 Press the left or right arrow button to adjust the volume 8 Press the OK button to exit Parent topic Using the Control Panel Preventing PC Connection via USB You can disable access to your product from a USB connected computer This restricts non network access to the product 1 Press the home button...

Page 26: ...g Settings Your product enters sleep mode automatically and turns off the LCD screen if it is not used for a period of time You can make the time period shorter and select other options to save energy and resources Changing the Sleep Timer Setting from the Control Panel Changing the Power Off Timer Setting from the Control Panel Parent topic Product Basics Changing the Sleep Timer Setting from the...

Page 27: ...r Setup and press the OK button You see a screen like this 4 Select Sleep Timer and press the OK button You see this screen 5 Use the numeric keypad to adjust the number of minutes of inactivity before the product enters sleep mode Then press the OK button 6 Press the home button to exit ...

Page 28: ...product s control panel to change the time period before the printer turns off automatically 1 Press the home button if necessary 2 Press the arrow buttons to select Settings and press the OK button 3 Select Printer Setup and press the OK button You see a screen like this 4 Select Power Off Timer and press the OK button ...

Page 29: ...ct U S or epson ca connect Canada to learn more about Epson Smart Panel and check the compatibility of your mobile device 2 Download Epson Smart Panel from the Apple App Store or Google Play 3 Connect your mobile device to the wireless network that you want to connect your product to or to the same wireless network as your product if your product is already set up 4 Do one of the following If you ...

Page 30: ...u are ready to print with your voice and your Epson product Parent topic Product Basics Epson Connect Solutions for Smartphones Tablets and More Use your smartphone tablet or computer to print and scan documents photos emails and web pages from your home office or even across the globe Note If you are using your Epson product with the Windows 10 S operating system you cannot use the software descr...

Page 31: ... product s email address for use with Epson Connect when you set up your product you can activate it using the product control panel 1 Press the home button if necessary 2 Press the left or right arrow button to select Settings and press the OK button 3 Press the arrow buttons to select Epson Connect Services and press the OK button You see this screen 4 Press the OK button to select Register Dele...

Page 32: ...pson Connect service 3 Now you are ready to send and print emails to your product s Email Print address Note Go to epsonconnect com and log into your Epson Connect account to personalize your product s email adjust print settings and set up other Epson Connect services Parent topic Epson Connect Solutions for Smartphones Tablets and More Related tasks Setting Up Epson Connect Services Related topi...

Page 33: ...note or Google Drive with your Epson Connect account 1 Connect your Epson product to your network See the link below 2 If you did not already set up an Epson Connect account when you installed your product software visit epsonconnect com to create your account and register your product to the Epson Connect service Note Make a note of your product s email address and password 3 Visit epsonconnect c...

Page 34: ...twork that your product is using 4 Print from your device to your product Note For details see the AirPrint page on the Apple website Parent topic Product Basics Related references Paper Source Settings Options Related tasks Selecting the Default Paper Source Settings Related topics Wi Fi or Wired Networking Setting Up Printing on a Chromebook Your Epson printer supports native printing on Chromeb...

Page 35: ...tap All Printers and select your product Parent topic Product Basics Related topics Wi Fi or Wired Networking Using Fire OS Printing You can wirelessly print from Amazon Fire tablets and phones to your nearby networked Epson product There is no software to download no drivers to install and no cables to connect With just a few taps in Email Calendar Contacts and WPS Office you can send whatever is...

Page 36: ...sics Related topics Wi Fi or Wired Networking Using Epson Print and Scan App with Windows Tablets You can use this free app to print photos and scan from your Windows Windows 8 or higher Surface RT or Pro tablet with networked Epson products The Epson Print and Scan app allows you to scan and capture images right to your tablet or to Microsoft OneDrive Note The Epson Print and Scan app does not su...

Page 37: ... the link below 2 On your Android device download the Mopria Print Service app from Google Play Note On some Samsung Galaxy devices Mopria may come preinstalled 3 Go to Settings on your Android device select Printing and enable the Mopria Print Service if necessary 4 Connect your Android device to the same wireless network as your product 5 Now you are ready to print From an Android application su...

Page 38: ...ception of traffic over the wireless LAN Your router may already have a default password enabled by your Internet service provider ISP See your ISP and router documentation for instructions on how to change the default password and better secure your network Connect your product only to a network protected by a firewall Connecting your product directly to the Internet may leave it vulnerable to se...

Page 39: ... point can be connected to your computer over a wireless or wired network 1 Epson product 2 Wireless router or access point 3 Computer with a wireless interface 4 Computer 5 Internet 6 Ethernet cable used only for wired connection to the wireless router or access point Selecting Wireless Network Settings from the Control Panel Parent topic Wi Fi or Wired Networking ...

Page 40: ... warranty period We recommend that you make your own backup or print out your network data and settings 1 Press the home button if necessary 2 Press the arrow buttons to select Wi Fi Setup and press the OK button You see this screen 3 Press the arrow buttons to select Wi Fi Recommended and press the OK button twice 4 Press the arrow buttons to select Wi Fi Setup Wizard and press the OK button 5 Pr...

Page 41: ... numeric keypad To delete the previous character select When you finish entering characters select OK and press the OK button 7 If you want to print a network setup report press the start button Otherwise press the stop button Your product should now display a blue Wi Fi icon on the LCD screen Note If the Wi Fi icon is not displayed on the LCD screen as shown above you may have selected the wrong ...

Page 42: ...ng Wi Fi Direct Simple AP Mode Parent topic Wi Fi or Wired Networking Enabling Wi Fi Direct Simple AP Mode You can enable Wi Fi Direct mode to allow direct communication between your product and computer mobile devices or other devices up to 8 without a wireless router or access point Note Make sure the Epson Smart Panel app or another compatible Epson printing app is installed on your mobile devi...

Page 43: ...t Panel app press the left arrow button to select Other Methods and go to the next step 6 Do one of the following For iOS devices select iOS Press the OK button then scan the QR code with the camera app on your device and follow the instructions on your device For other types of devices select Other OS Devices Press the down arrow button to display the product information then use your device to s...

Page 44: ...nabled look for a button labeled WPS on your router or access point If there is no hardware button there may be a virtual WPS button in the software for the device Check your network product documentation for details Using WPS to Connect to a Network Parent topic Wi Fi or Wired Networking Using WPS to Connect to a Network If you have a WPS enabled router or access point you can use Wi Fi Protected...

Page 45: ...elect Push Button Setup WPS and press the OK button 6 Follow the instructions on the LCD screen to complete WPS setup If the network connection is successful the blue Wi Fi icon is displayed on the LCD screen Note If the blue Wi Fi icon is not displayed on the LCD screen repeat these steps to try again ...

Page 46: ...u see this screen 3 Press the start button to print the network status sheet If you want to cancel the operation press the stop button Examine the settings shown on the network status sheet to diagnose any problems you have Parent topic Wi Fi or Wired Networking Printing a Network Connection Report You can print a network connection report to view solutions to any problems you may have using your ...

Page 47: ...work Connection Report Codes and Messages Parent topic Wi Fi or Wired Networking Network Connection Report Codes and Messages Check the error codes and messages on the network connection report to solve problems you may encounter with network connections The tables here list solutions to problems based on the error codes and messages that may appear on the top of the report ...

Page 48: ... the network cable is connected and network devices such as hub router or access point are turned on Make sure your router access point and or hub are turned on and the network cable is securely connected to your device and to your product If you are trying to set up Wi Fi remove the network cable and set up Wi Fi again Ethernet and Wi Fi cannot be connected at the same time ...

Page 49: ...t and remove any obstacles between them Also move your product away from devices such as wireless phones or microwaves Confirm that the SSID shown on the network connection report matches the label on your router or access point Also make sure your SSID uses only ASCII characters and symbols or your product cannot display the SSID correctly If you are trying to connect using the WPS push button me...

Page 50: ...point has MAC address filtering enabled register your product s MAC address so it is not filtered Locate the MAC address on the network connection report and check your router or access point documentation for instructions If your router or access point is using shared authentication with WEP security confirm that you are using the correct authentication key and index If your router or access poin...

Page 51: ...ned on and do the following If your product s Obtain IP Address setting is set to Manual check the IP address subnet mask and default gateway addresses on the network connection report to see if they are correct If not correct the settings If DHCP is enabled set your product s Obtain IP Address setting to Auto If you want to use the DHCP assigned address as a static address set the Obtain IP Addre...

Page 52: ...ork settings If your router or access point uses WEP security with several registered passwords make sure that the first registered password is set on your product E 13 Confirm the following Entered security key password is correct Index of the security key password is set to the first number Connection and network setup of the PC or other device is correct Contact your network administrator for a...

Page 53: ...ion If you want to add another device disconnect an existing connected device first The same SSID as Wi Fi Direct exists in the environment Change the Wi Fi Direct SSID if you cannot connect a smart device to the printer Change the Wi Fi Direct SSID Parent topic Printing a Network Connection Report Changing or Updating Network Connections See these sections to change or update how your product con...

Page 54: ...ted your product to your computer using a USB connection you can change to a Wi Fi connection 1 Disconnect the USB cable from your product 2 Uninstall your product software 3 Download and install your product software from the Epson website using the instructions on the Start Here sheet Parent topic Changing or Updating Network Connections Related concepts Uninstall Your Product Software Changing ...

Page 55: ... 2 4 GHz and 5 GHz mode If your router uses a single network name SSID for both the 2 4 GHz and 5 GHz band give each band its own network name SSID instead such as Home Network 2 4 GHz and Home Network 5 GHz See your router documentation for instructions 1 Do one of the following Windows Uninstall your product software Mac Go to the next step 2 Download and install your product software from the E...

Page 56: ...i Recommended press the OK button press the arrow buttons to select Others and press the OK button again Press the arrow buttons to select Disable Wi Fi and press the OK button If you selected Wi Fi Direct press the OK button twice Press the down arrow button press the arrow buttons to select Disable Wi Fi Direct and press the OK button again 5 Press the OK button to disable your product s Wi Fi f...

Page 57: ...acity Compatible Epson Papers Borderless Paper Type Compatibility Selecting the Paper Settings Control Panel Paper or Media Type Settings Printing Software Selecting the Default Paper Source Settings Loading Paper in the Sheet Feeder You can print documents and photos on a variety of paper types and sizes 1 Pull out the paper support ...

Page 58: ...nserting a stack of paper fan the sheets first and tap the stack on a flat surface to even the edges Note Do not fan or curl photo paper 4 Do one of the following Insert paper glossy or printable side up and short edge first in the center of the paper support ...

Page 59: ...paper support Load them printable side up and flap edge left Load a sheet of loose leaf or other paper with holes facing as shown To load a sheet of paper longer than legal size close the paper support then load the leading edge of the paper as shown ...

Page 60: ...s follow these paper loading guidelines Do not load more than the maximum number of sheets specified for the type of paper you are using Do not load paper above the arrow mark inside the edge guides Load paper short edge first Note You can load paper long edge first only if you have selected the User Defined paper size setting and set the width of the paper as the size of the long edge Load letter...

Page 61: ...int quality If you use paper with binder holes load only one sheet at a time Adjust the print position of your file to avoid printing over the holes Parent topic Loading Paper Related references Paper Loading Capacity Paper Specifications Paper Loading Capacity Paper type Loading capacity Manual double sided capacity Plain paper Copy paper Epson EcoTank Premium Paper Epson Bright White Pro Paper E...

Page 62: ...the list of available paper sizes Parent topic Loading Paper Compatible Epson Papers You can purchase genuine Epson ink maintenance boxes and paper at epson com U S sales or epson ca Canadian sales You can also purchase supplies from an Epson authorized reseller To find the nearest one call 800 GO EPSON 800 463 7766 in the U S or 800 807 7766 in Canada Note Paper media availability varies by count...

Page 63: ...sided Letter 8 5 11 inches 216 279 mm S041568 50 Epson Photo Paper Glossy 4 6 inches 102 152 mm S042038 100 Letter 8 5 11 inches 216 279 mm S041141 S041649 S041271 20 50 100 4 6 inches 102 152 mm borderless S041809 50 A4 8 3 11 7 inches 210 297 mm S041140 20 Epson Premium Photo Paper Glossy 4 6 inches 102 152 mm borderless S041727 100 5 7 inches 127 178 mm S041464 20 8 10 inches 203 254 mm S041465...

Page 64: ... in compatible sizes Borderless Paper Types Epson Photo Paper Glossy Epson Premium Photo Paper Glossy Epson Ultra Premium Photo Paper Glossy Epson Premium Photo Paper Semi gloss Borderless Paper Sizes 3 5 5 inches 89 127 mm 4 6 inches 102 152 mm Parent topic Loading Paper Selecting the Paper Settings Control Panel You can change the default paper size and paper type using the control panel on the ...

Page 65: ... Select the paper type you loaded 7 Press the home button to exit Paper or Media Type Settings Control Panel Parent topic Loading Paper Paper or Media Type Settings Control Panel For this paper Select this Paper Type setting Plain paper Epson Multipurpose Plus Paper Plain Paper Epson Premium Photo Paper Glossy Prem Glossy Epson Ultra Premium Photo Paper Glossy Ultra Glossy Epson Photo Paper Glossy...

Page 66: ...son Multipurpose Plus Paper Plain paper Envelopes Envelope Epson Ultra Premium Photo Paper Glossy Ultra Premium Photo Paper Glossy Epson Premium Photo Paper Glossy Premium Photo Paper Glossy Epson Photo Paper Glossy Photo Paper Glossy Epson Premium Photo Paper Semi gloss Premium Photo Paper Semi Gloss Epson Presentation Paper Matte Presentation Paper Matte Epson Premium Presentation Paper Matte Ep...

Page 67: ...elect Paper Source Settings and press the OK button 4 Select the options you want to use 5 When you are finished press the home button to exit Paper Source Settings Options Parent topic Loading Paper Paper Source Settings Options Select the paper source options you want to use for your print jobs Paper Source Settings option Available settings Description Paper Setting Various Select the paper siz...

Page 68: ...otice Select On for either of these settings to display an error message when the selected paper type or size does not match the loaded paper Paper Type Notice Paper Setup Auto Display On Select On to automatically display a menu that lets you select the paper size and type when you load paper in the product Note If this setting is disabled you cannot print using AirPrint Off Parent topic Selectin...

Page 69: ...als in the Automatic Document Feeder ADF Original Document Specifications Placing Originals on the Scanner Glass You can place originals up to this size on the scanner glass Letter 8 5 11 inches 216 279 mm or A4 8 3 11 7 inches 210 297 mm Note To view animated instructions on how to place originals on the scanner glass press the help button and select How To Place Originals Note When originals are...

Page 70: ...ng range may expand to include it so the image of the original may be displaced or reduced Remove any dust and dirt on the scanner glass before scanning 2 Place your original facedown on the scanner glass with the top facing into the corner Slide the original to the edges of the indicated corner ...

Page 71: ... Warning Be careful not to trap your fingers when closing the document cover or you may be injured Remove your originals after scanning If you leave the originals on the scanner glass for a long time they may stick to the glass surface Parent topic Placing Originals on the Product Related topics Copying Scanning Faxing Placing Originals in the Automatic Document Feeder You can place single or mult...

Page 72: ...ss the help button and select How To Place Originals ADF Note When originals are placed in the ADF and on the scanner glass priority is given to the originals in the ADF 1 Slide the ADF edge guide outward 2 Fan your stack of originals and tap them gently on a flat surface to even the edges ...

Page 73: ...short edge first Note Do not load originals above the arrow mark on the ADF edge guide The ADF icon on the Copy Scan and Fax screens lights up 4 Slide the ADF edge guide against the originals but not too tightly Note Do not add originals while scanning ...

Page 74: ...et these specifications in the ADF Paper type Paper size Paper weight Loading capacity Plain paper Letter 8 5 11 inches 216 279 mm 17 to 24 lb 64 to 95 g m Approximately 30 sheets A4 8 3 11 7 inches 210 297 mm Legal 8 5 14 inches 216 356 mm 10 sheets 8 5 13 inches 216 330 mm Caution Do not load the following types of originals in the ADF or they may be damaged or may damage the scanner Use the sca...

Page 75: ...ginals with labels stickers or sticky notes Ripped curled folded deteriorated or wrinkled originals Originals with holes Transparencies Originals that are cut in an irregular shape or with corners that are not right angles Parent topic Placing Originals on the Product Related references Automatic Document Feeder ADF Specifications ...

Page 76: ...nts or photos onto various sizes and types of paper including Epson special papers 1 Place your original document or photo on the scanner glass or in the ADF 2 Load the paper you want to print on in the product 3 Press the home button if necessary 4 Press the arrow buttons to select Copy and press the OK button You see this screen 5 To print more than one copy press the number buttons on the numer...

Page 77: ...select one of the following Color for color copies B W for black and white copies 7 Press the OK button to view the print settings for the copies You see this screen 8 Press the down arrow button to view the individual settings You see this screen ...

Page 78: ...setting Paper Size Selects the paper size Paper Type Selects the paper type Reduce Enlarge Actual Size Copies the original at its full size Auto Fit Automatically sizes the image to fit the paper size you selected Custom 100 and other conversions Copies the original at 100 unless you change the amount by adjusting the Custom Size setting Custom Size 25 400 in 1 increments Adjusts the amount to re ...

Page 79: ...ality of your copies Standard High ID Card Copy Off Select On to copy both sides of an ID card onto one side of a sheet of paper On Borderless Copy Off Adjusts the amount to expand the original photo when printing borderless photos On Standard Medium Minimum Parent topic Copying ...

Page 80: ...ancelling Printing Using a Product Button Printing with Windows You can print with your product using any Windows application as described in these sections Note If you are using your Epson product with the Windows 10 S operating system you cannot use the software described in this section You also cannot download and install any Epson product software from the Epson website for use with Windows 1...

Page 81: ...e print command in your application Note You may need to select a print icon on your screen the Print option in the File menu or another command See your application s help utility for details 3 If necessary select your product name as the printer you want to use Note You may also need to select Properties or Preferences to view your print settings You see the Main tab of your printer settings win...

Page 82: ...ing may not exactly match the name of your paper Check the paper type settings list for details 8 Select the Quality setting that matches the print quality you want to use 9 Select a Color option To print a color document or photo select the Color setting To print text and graphics in black or shades of gray select the Black Grayscale setting 10 To print on both sides of the paper select the 2 Sid...

Page 83: ...ndows You can select any of the available Quality options to fine tune the quality of your print Some settings may be unavailable depending on the paper type and border setting you have chosen Draft For draft printing on plain paper Draft Vivid For draft printing on plain paper with good quality and print speed Standard For everyday text and image printing Standard Vivid For text and graphics with...

Page 84: ...e 2 Sided Printing options on the Main tab Note You will need to print one side and flip the paper over manually to print the other side Note Some options may be pre selected or unavailable depending on other settings you have chosen or if you are accessing the product over a network 1 Select one of the following options for 2 Sided Printing Manual Long edge binding to print your double sided prin...

Page 85: ... sided document to test the selected settings 6 Follow any instructions displayed on the screen during printing Note The surface of the paper may smear during double sided printing Make sure the ink has dried before reloading the paper Double sided Printing Options Windows Parent topic Printing with Windows Related tasks Selecting Basic Print Settings Windows ...

Page 86: ...on Binding Margin Options Select options that define a wider margin to allow for binding Booklet Option Select the Booklet checkbox and a binding option to print double sided pages as a booklet Parent topic Selecting Double sided Printing Settings Windows Selecting Additional Layout and Print Options Windows You can select a variety of additional layout and printing options for your document or ph...

Page 87: ...ent in your printer software Select Image Options to access additional settings for improving printed images Note You can also select Color Universal Print settings 3 To add the following features click the Watermark Features button Anti Copy Pattern adds a watermark that only appears when your printout is copied Note This setting is not available for all types of printing Click the Add Delete but...

Page 88: ...lect a Color Mode setting individual settings for Brightness Contrast Saturation and Density and individual color tones Depending on the selected color mode you can also adjust the midtone density using the Gamma setting Fix Photo Improves the color contrast and sharpness of flawed photos Note Fix Photo uses a sophisticated face recognition technology to optimize photos that include faces For this...

Page 89: ...justs the weight of printed text to increase readability Emphasize Thin Lines Adjusts the weight of printed lines to increase visibility Edge Smoothing Smooths jagged edges in low resolution images such as screen captures or images from the Web Fix Red Eye Reduces or removes red eye in photos Print Text in Black Prints colored text in black For Color Text Prints colored text on a background patter...

Page 90: ...ft to right Parent topic Selecting Additional Layout and Print Options Windows Header Footer Settings Windows You can select any of the Header Footer Settings options to add headers or footers when you print The items are available to print at the top or bottom of your pages in either the left right or center of the page Note These settings are not saved with your document ...

Page 91: ... user name computer name date and time come from the Windows Control Panel on your computer Parent topic Selecting Additional Layout and Print Options Windows Selecting a Printing Preset Windows For quick access to common groups of print settings you can select a printing preset on the Main or More Options tab Note You can create your own preset by clicking the Add Remove Presets button 1 Click th...

Page 92: ...ur cursor over one of the Printing Presets to view its list of settings 3 Click on a preset to change its settings or delete it or use any of the available options on the screen to control your printing presets 4 To choose a preset for printing select it 5 Click OK ...

Page 93: ... to all the print jobs you send to your product 1 Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click 2 Select Printer Settings 3 Click the Maintenance tab You see the maintenance options 4 Click the Extended Settings button ...

Page 94: ...ended Settings window Enable EPSON Status Monitor 3 Enables product monitoring for ink and paper supplies and other issues Thick Paper and Envelopes Prevents ink from smearing when you print on envelopes or other thick paper Short Grain Paper Prevents ink from smearing when you print on envelopes or other thick paper Separator Page Before each document prints a separator page containing the title ...

Page 95: ... a finer screening pattern Allow Applications to Perform ICM Color Matching Allows applications to perform ICM color matching Always Use the Driver s Paper Source Setting Prints using the paper source setting in the printer driver rather than the setting in your application Barcode mode Reduces bleeding when printing barcodes on plain paper letterhead paper recycled paper preprinted paper envelope...

Page 96: ...96 You see your application s Print window such as this one 2 Click OK or Print to start printing Parent topic Printing with Windows Related tasks Selecting Basic Print Settings Windows ...

Page 97: ... It allows you to control printing and check ink status To cancel printing click Cancel To see print jobs lined up for printing click Print Queue Parent topic Printing with Windows Locking Printer Settings Windows Windows administrators can lock access to some printer settings to prevent unauthorized changes ...

Page 98: ... click your product and select Printer properties Windows 7 Click and select Devices and Printers Right click your product and select Printer properties Windows Vista Click and select Control Panel Click Printer under Hardware and Sound then right click your product and select Properties 2 Click the Optional Settings tab Note You can prevent access to the Optional Settings tab by changing the user...

Page 99: ...print settings select All Document Settings 5 Under Advanced Settings select the setting option you want to use for each locked setting 6 Click OK Locked Setting Options Parent topic Printing with Windows Locked Setting Options Select the options you want to use for any locked print settings ...

Page 100: ... the size position and other watermark settings Header Footer Off Prohibits headers or footers On Allows headers and footers Settings Lets you select the text and position for printing headers and footers Color Color Allows color printing Grayscale Allows printing in black or shades of gray only Multi Page Off Prohibits multi page settings 2 Up Allows printing of 2 pages on one sheet of paper 4 Up...

Page 101: ... default print settings 1 Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click 2 Select Printer Settings You see the printer settings window 3 Select the print settings you want to use as defaults in all your Windows programs 4 Click OK These settings are now the defaults selected for printing You can st...

Page 102: ...the Printer Software Screens You can change the language used on the Windows printer software screens 1 Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click 2 Select Printer Settings You see the printer settings window 3 Click the Maintenance tab You see the maintenance options ...

Page 103: ...ware You can change how often the software checks for updates or disable this feature 1 Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click 2 Select Software Update Settings You see this window 3 Do one of the following To change how often the software checks for updates select a setting in the Check ev...

Page 104: ...cting Print Settings Windows 10 S Parent topic Printing from a Computer Selecting Print Settings Windows 10 S Select the settings for your print job in your Windows 10 S application 1 Open a photo or document for printing 2 Select the print command in your application Note You may need to select a print icon on your screen the Print option in the File menu or another command See your application s...

Page 105: ...a window like this 4 Select the type of paper you loaded as the Media setting Note The setting may not exactly match the name of your paper Check the paper type settings list for details 5 Click the Advanced button ...

Page 106: ... you loaded as the Paper Size setting 7 To print multiple copies select or enter the number as the Copy Count setting 8 To print multiple copies of multi page documents in sets select the Collated checkbox 9 Click OK You return to the printing preferences window ...

Page 107: ...plication s Print window 13 Click OK or Print to start printing Parent topic Printing with the Built in Epson Driver Windows 10 S Related references Paper or Media Type Settings Control Panel Paper or Media Type Settings Printing Software Printing on a Mac You can print with your product using any Mac printing program as described in these sections ...

Page 108: ...oto Mac Parent topic Printing from a Computer Related tasks Checking for Software Updates Selecting Basic Print Settings Mac Select the basic settings for the document or photo you want to print 1 Open a photo or document for printing 2 Select the print command in your application Note You may need to select a print icon on your screen the Print option in the File menu or another command See your ...

Page 109: ...Note The print window may look different depending on the Mac OS version and the application you are using 5 Select the Copies and Pages settings as necessary Note If you do not see these settings in the print window check for them in your application before printing ...

Page 110: ...printing They may be accessible by selecting Page Setup from the File menu Note Paper sizes may include additional options such as Borderless 7 Select any application specific settings that appear on the screen such as those shown in the image above for the Preview application 8 Select Print Settings or Printer Features from the pop up menu You see these settings ...

Page 111: ... Select any of the available print options Print Quality Options Mac Print Options Mac Parent topic Printing on a Mac Related references Paper or Media Type Settings Control Panel Paper or Media Type Settings Printing Software Related tasks Selecting Page Setup Settings Mac Print Quality Options Mac You can select any of the available Print Quality options to fine tune the quality of your print So...

Page 112: ...ets you flip the printed image horizontally Note If you select the Min option for the Expansion setting you may see white borders on your printed photo Parent topic Selecting Basic Print Settings Mac Selecting Page Setup Settings Mac Depending on your application you may be able to select the paper size and orientation settings from the print window Note If you do not see these settings in the pri...

Page 113: ...ment or photo as shown in the print window Note If you are printing an envelope select the Landscape setting Note You can reduce or enlarge the size of the printed image by selecting Paper Handling from the pop up menu and selecting a scaling option Parent topic Printing on a Mac Related tasks Selecting Basic Print Settings Mac Selecting Print Layout Options Mac You can select a variety of layout ...

Page 114: ...elect a setting from the Two Sided pop up menu To invert or flip the printed image select the Reverse page orientation or Flip horizontally settings Parent topic Printing on a Mac Managing Color Mac You can adjust the Color Matching and Color Options settings to fine tune the colors in your printout or turn off color management in your printer software 1 Select Color Matching from the pop up menu ...

Page 115: ...dvanced Settings and select settings for Brightness Contrast Saturation and individual color tones You can also select a color Mode setting for printing photos and graphics and the Fix Red Eye setting to reduce or remove red eye in photos Depending on the selected color mode you can also adjust the midtone density using the Gamma setting Fix Photo Improves the color contrast and sharpness of flawe...

Page 116: ...pply to all the print jobs you send to your product 1 In the Apple menu or the Dock select System Preferences 2 Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies 3 Select Driver or Options You see a screen like this 4 Select any of the available printing preferences 5 Click OK Printing Preferences Mac Parent topic Printing on a Mac ...

Page 117: ... right speeding up printing but may reduce print quality Remove white borders Removes white margins that may appear when you print borderless photos Warning Notifications Lets you choose whether or not to receive warning notifications from the printer software for various operating conditions Establish bidirectional communication Allows the product to communicate with the computer Do not change th...

Page 118: ...Status Mac Parent topic Printing on a Mac Related tasks Selecting Basic Print Settings Mac Checking Print Status Mac During printing you can view the progress of your print job control printing and check ink status 1 Click the printer icon when it appears in the Dock ...

Page 119: ...ply Levels Parent topic Printing Your Document or Photo Mac Printing from a Smartphone or Tablet You can print from a smartphone or tablet running iOS or Android using the Epson Smart Panel app Note Your device must be connected to the same wireless network as your Epson product and Epson Smart Panel must be configured for use with your product 1 Download the Epson Smart Panel app from your device...

Page 120: ...oduct as described on the Start Here sheet and installed the Epson Photo software See the Epson Photo help utility for more information Note If you are using your Epson product with the Windows 10 S operating system you cannot use Epson Photo You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S you must obtain software only from the Windo...

Page 121: ...omputer using your product s control panel buttons Your product automatically selects default scan settings but you can view or change them as necessary If you are scanning to a computer you can change the default scan settings using the Event Manager utility on the computer Note Be sure you have installed Epson Scan 2 ScanSmart and Event Manager on your computer before scanning to your computer 1...

Page 122: ...rk computer select the target computer from the list If your product is connected directly to your computer with a USB cable select USB Connection 7 Press the start button to start scanning Setting Up a WSD Port Windows 7 Windows Vista Changing Default Scan Job Settings Parent topic Starting a Scan Setting Up a WSD Port Windows 7 Windows Vista You can scan to a networked Windows computer using WSD...

Page 123: ...can over the network Parent topic Starting a Scan Using the Product Control Panel Changing Default Scan Job Settings You can view or change the default scan job settings your product uses when you scan to your computer You do this using the Event Manager program 1 Do one of the following to open Event Manager Windows 10 Click and select Epson Software Event Manager Windows 8 x Navigate to the Apps...

Page 124: ...e Product Control Panel Starting a Scan Using Epson ScanSmart You can start the Epson ScanSmart program to scan originals and easily review and edit scanned images After that you can save print or share them Windows 10 Click Epson Software Epson ScanSmart Windows 8 x Navigate to the Apps screen and select Epson ScanSmart Windows other versions Click or Start and select All Programs or Programs Sel...

Page 125: ...s 10 S operating system you cannot use the software described in this section You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S you must obtain software only from the Windows Store Windows 10 Click and select EPSON Epson Scan 2 Windows 8 x Navigate to the Apps screen and select Epson Scan 2 Windows other versions Click or Start and sel...

Page 126: ...126 Mac Open the Applications folder open the Epson Software folder and select Epson Scan 2 You see an Epson Scan 2 window like this ...

Page 127: ...n You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S you must obtain software only from the Windows Store 1 Open your scanning program and select its scanning option See your scanning program help for instructions 2 Select your product Note In certain programs you may need to select your product as the source first If you see a Select S...

Page 128: ...128 You see an Epson Scan 2 window like this ...

Page 129: ...n Related tasks Using the Epson Smart Panel Mobile App Scanning a Document or Photo in Epson ScanSmart You can scan and review documents and photos in Epson ScanSmart Note The images in this guide show Windows screens Mac screens may be slightly different Depending on your product model and software version not all options may be available 1 Place your original on the product for scanning 2 Open E...

Page 130: ...elect an option for the Scan area setting if necessary Note The Scan area setting limits the scan area to a selected size starting at the placement arrow on the scanner bed It does not scale the image to the selected size 4 Select SCAN ...

Page 131: ... to crop the selected image Control click two images select Stitch Images and follow the on screen instructions to combine them into a single image 6 In Photo Editing Mode the following enhancement options are available Auto Color Enhancement automatically adjusts the brightness contrast and saturation of your photos Restore Faded Colors restores the colors in faded photos automatically Remove Red...

Page 132: ...ttaching a Scan to Email Sending a Scan to a Cloud Service Printing a Scan Selecting Epson ScanSmart Settings Parent topic Scanning Saving a Scan You can save a scanned image to your computer in a variety of formats 1 Make sure your originals are scanned and reviewed See the link below 2 In the Select Action window click Save ...

Page 133: ...Document or Photo in Epson ScanSmart Attaching a Scan to Email You can attach a scanned image to an email as a file attachment Note Your email app and account settings should be configured before scanning You must install a MAPI type email program such as Outlook Express Windows Live Mail Entourage or Mac Mail Attach to Email only supports 32 bit MAPI compatible mail apps Web based email services ...

Page 134: ...cter Recognition language If you also want to save a copy of the scanned image to your computer make sure the checkbox is selected and select the folder on your computer in which to save the file 4 Click Attach to E mail Your email program opens with the file attached to a new email Parent topic Scanning a Document or Photo in Epson ScanSmart Sending a Scan to a Cloud Service You can upload scanne...

Page 135: ...pe and scan date for the file name are automatically detected You can change them as necessary You can save the scanned image in a variety of formats If you select Searchable PDF as the File type setting you can select the OCR Optical Character Recognition language If you also want to save a copy of the scanned image to your computer click the checkbox 5 Click Send Parent topic Scanning a Document...

Page 136: ...e the print settings if necessary Select the number of copies you want to print If you also want to save a copy of the scanned image to your computer click the checkbox The document type and scan date for the file name are automatically detected You can change them as necessary You can save the scanned image in a variety of formats If you select Searchable PDF as the File type setting you can sele...

Page 137: ...s Save Settings Customizing Action Icons Parent topic Scanning a Document or Photo in Epson ScanSmart Changing the Epson Product If you are using more than one Epson product with Epson ScanSmart you can change the product that you are using with your computer Note A product connected to your computer via USB takes priority over a product with a Wi Fi connection 1 On the main screen click Change Yo...

Page 138: ... such as the resolution document size and more Note If you select Auto Mode you cannot change the scan settings 1 Click the Settings button You see a screen like this 2 Do one of the following To change Document Mode settings select Document Mode Custom Settings To change Photo Mode settings select Photo Mode and click Close When you start a scan you will be prompted to select scan settings ...

Page 139: ...e a screen like this 3 Change the settings as necessary and click Save Parent topic Selecting Epson ScanSmart Settings Changing the File Name Settings You can change the default file naming method for your scans ...

Page 140: ...140 1 Click the Settings button You see a screen like this 2 Click the File Name Settings tab ...

Page 141: ...a prefix for the file name Select the date format Select a numbering format as the counter format 4 Click Close Parent topic Selecting Epson ScanSmart Settings Changing the Save Settings You can change the file type options for saving your scans 1 Click the Settings button ...

Page 142: ...142 You see a screen like this 2 Click the Save Settings tab ...

Page 143: ...Click Close Parent topic Selecting Epson ScanSmart Settings Save Settings You can change the settings for how scanned images are saved PDF Options Setting Options Description General Generate PDF A File Creates a PDF that conforms to PDF A 1 standards Create file with all pages Saves all pages as one file Compression Level Selects the compression level for color or grayscale images ...

Page 144: ... add ICC profiles to the image TIFF Options Setting Options Description Byte Order Windows Macintosh Specifies the operating system where the scanned image will be used Compression Windows only Specifies the compression format and level for Color Grayscale and B W images File size increases with higher quality Embed ICC Profile Windows only Allows you to add ICC profiles to the image Parent topic ...

Page 145: ...145 You see a screen like this 2 Click the Customize Actions tab ...

Page 146: ...an your document and save the scanned image in various file formats in your operating system s Documents or My Documents folder or open it in your scanning program You can preview the scanned image and select or change settings as necessary Note If you are using your Epson product with the Windows 10 S operating system you cannot use the software described in this section You also cannot download ...

Page 147: ...147 You see this window ...

Page 148: ...otate the scanned image 8 Select the Correct Document Skew setting to correct skewed originals image contents or both 9 Click the Preview button Epson Scan 2 previews your original and displays the results in the Epson Scan 2 window 10 Select any of the additional settings that you want to use on the Main Settings tab 11 Click the Advanced Settings tab and select any settings that you want to use ...

Page 149: ...age clockwise to the desired angle before scanning it Select Auto to allow your product to automatically rotate the image based on the orientation of the text may take longer to scan Correct Document Skew Corrects skewed originals image contents or both Add or edit pages after scanning Lets you add remove or edit the pages in a scan including rotating pages and changing the page order Note To save...

Page 150: ...l scanned image Gamma Adjusts the midtone density of the scanned image Unsharp Mask Makes the edges of certain image areas clearer Turn off this option to leave softer edges Descreening Removes the ripple pattern that might appear in subtly shaded image areas such as skin tones This option improves results when scanning magazines or newspapers The results of descreening do not appear in the previe...

Page 151: ...nloading your product s software you must download and install the required Epson Scan 2 OCR Component to scan using OCR with Epson Scan 2 Select Epson Software Updater in the Windows Start menu or Mac Epson Software folder and select the component and PDF extension files to download and install them 1 Load your original in the product for scanning 2 Start Epson Scan 2 3 Select your scan settings ...

Page 152: ...tting and select a Folder setting for your document 13 Click Scan The scanned image is saved as a searchable PDF Parent topic Scanning in Epson Scan 2 Image Format Options You can select different image formats and related options For details on available options click the icon on the Epson Scan 2 Image Format Options window Not all image formats have options BITMAP bmp A standard image file forma...

Page 153: ...e PDF file Recognized text in the scanned document can be searched Parent topic Scanning in Epson Scan 2 Scan Resolution Guidelines The Resolution setting measured in dpi dots per inch controls the amount of detail captured in your scans Increasing the resolution raises the amount of detail captured but comes with the following disadvantages Larger file sizes It takes longer to scan your originals...

Page 154: ...ou will scan the image at 100 or a smaller size Select the Epson Scan 2 Resolution setting based on how you will use the scanned image Email view on a computer screen post on the web 96 to 200 dpi Print fax convert to editable text OCR create searchable PDF 200 to 300 dpi Parent topic Scanning in Epson Scan 2 ...

Page 155: ...roduct to a telephone wall jack to send or receive faxes If you want to use the same telephone line to receive calls you can connect a telephone or answering machine to your product using an additional phone cable Note In areas where lightning strikes occur frequently we recommend that you use a surge protector Note If you do not connect a telephone to your product make sure Receive Mode is set to...

Page 156: ...our product Note If you have a DSL or ISDN connection you must connect the appropriate DSL filter or ISDN terminal adapter or router to the wall jack to be able to use the line for faxing or voice calls using your product Contact your DSL or ISDN provider for the necessary equipment ...

Page 157: ...onnecting a telephone or answering machine to your product using a second phone cable remove the cap from the EXT port on your product Note Do not remove the cap from the EXT port if you are not connecting your telephone ...

Page 158: ...swering machine s setting for the number of rings Any phone or answering machine must be connected to the EXT port for your product to detect an incoming fax call when the phone is picked up Epson cannot guarantee compatibility with VoIP cable phone systems or fiberoptic digital services such as FIOS Parent topic Faxing Related references Basic Settings Fax Setting Up Fax Features Before faxing wi...

Page 159: ...ng Up Basic Fax Features See these sections to select the basic settings you need to use the product s fax features Using the Fax Setting Wizard Selecting the Line Type Setting the Number of Rings to Answer Parent topic Setting Up Fax Features Using the Fax Setting Wizard You can setup the product s basic fax settings using the Fax Setting Wizard This wizard is automatically displayed when the pro...

Page 160: ... Wizard and press the OK button The Fax Setting Wizard screen appears 5 Press the OK button to proceed 6 On the Enter Fax Header screen use the printer buttons to enter the sender name for your fax source such as your name or a business name then select OK and press the OK button You can enter up to 40 characters ...

Page 161: ...OK button Select All and press the OK button If you do not have a distinctive ring service press the button to skip Note Distinctive ring services allow you to have several phone numbers on one phone line Each number is assigned a different ring pattern You can use one number for voice calls and another for fax calls Select the ring pattern assigned to fax calls in the Distinctive Ring setting If ...

Page 162: ... the correct line type If the option to disable dial tone detection appears press the OK button However disabling the dial tone detection function may drop the first digit of a fax number and send the fax to the wrong number 13 Press the button to exit the Fax Setting Wizard Parent topic Setting Up Basic Fax Features Selecting the Line Type If you connect the product to a PBX phone system or termi...

Page 163: ...ton Parent topic Setting Up Basic Fax Features Setting the Number of Rings to Answer If you connect an external answering machine and select to receive faxes automatically make sure the Rings to Answer setting is correct The number of rings should be higher than the number of rings your answering machine is set to for answering a call 1 Press the home button if necessary ...

Page 164: ...An answering machine picks up every call faster than the product but the product can detect fax tones and start receiving faxes If you answer the phone and hear a fax tone check that the product has started receiving the fax then hang up the phone Parent topic Setting Up Basic Fax Features Selecting Advanced Fax Settings You can select a variety of advanced fax settings 1 Press the home button if ...

Page 165: ...Description Save to Computer No Select to print out received faxes without saving them as PDFs on the computer connected to the product Yes Select to save received faxes as PDFs on a computer connected to the product Yes can only be selected from the connected computer by using the FAX Utility Yes and Print Select to print out and save the received faxes as PDFs on a computer connected to the prod...

Page 166: ...faxes Off Print Start Timing All Pages Received Select to print incoming faxes after the product receives all of the pages of the document First Page Received Select to print incoming faxes as soon as the product receives the first page of the document Collation Stack On Select On to print incoming faxes so that the pages are stacked in the correct page order When the product is low on memory this...

Page 167: ...e product is connected to a PBX Private Branch Exchange or a TA Terminal Adapter However turning this setting off may cause the product to drop the first digit of a fax number Line Type PSTN Selects a standard phone line Public Switched Telephone Network PBX Selects Private Branch Exchange the type of phone line used in office environments where an access code such as 9 must be used to call an out...

Page 168: ...Mode is set to Auto and an answering machine is connected to the product make sure this setting is set higher than the number of rings your answering machine is set to answer a call Remote Receive Off Lets you start receiving faxes using your phone instead of operating the product if Receive Mode is set to Auto When you select On you must also set a start code If you are using a cordless handset w...

Page 169: ...On Small Image Prints a Transmission Report that includes a reduced size of the entire first page of the sent document Report Format Simple Prints a simple fax report Detail Prints a fax report that includes error codes Parent topic Selecting Advanced Fax Settings Security Settings Fax Set the security options you want to use for fax data Setting Options Description Direct Dialing Restrictions Off...

Page 170: ...product s memory run this function if you are giving away or disposing of your product Parent topic Selecting Advanced Fax Settings Setting Up the Fax Utility Windows You can set up the FAX Utility for Windows for use with your product Note Before using the FAX Utility for Windows make sure you have set up the fax features on your product using the product control panel Also first confirm that you...

Page 171: ...171 The first time you use the FAX Utility you see this introduction window 3 Read about the FAX Utility and click Return to the main window at the bottom of the window ...

Page 172: ...ansfer your product s fax settings to the FAX Utility Note For detailed information click Help or Open Online Help Parent topic Setting Up Fax Features Setting Up Fax Features Using the Fax Utility Mac You can set up your fax header and select your fax settings using the FAX Utility for Mac ...

Page 173: ...rinter list 4 Select Fax Settings 5 Follow the prompts that appear on the screen to enter your fax header information and select your fax settings Note For detailed information select the FAX Utility icon Parent topic Setting Up Fax Features Setting Up Contacts and Contact Groups You can set up a list of contacts and their fax numbers so you can quickly select them for faxing You can also set up c...

Page 174: ... easily send faxes to multiple recipients Note You can create up to 100 contacts and contact groups combined 1 Press the home button if necessary 2 Select Settings Contacts Manager You see a screen like this 3 Select Add Entry or Add Group and press the OK button 4 Follow the instructions on the screen to enter the information for your contact or group as necessary Note If necessary enter an outsi...

Page 175: ...Manager You see a screen like this 3 Do one of the following To edit a contact or group select Edit then select the entry you want to edit Enter the correct information and press the OK button on the Details screen to add the entry To delete a contact or group select Delete then select the entry you want to delete Press the OK button Press it again on the confirmation screen Parent topic Setting U...

Page 176: ...ng Up Contacts Using the Product Control Panel Placing Originals on the Product Sending a Fax Using the Keypad Contact List or History You can send a fax from your product control panel by entering the fax number or selecting the number from either the contact list or fax history Note Depending on the product s available memory you can fax up to 100 pages at a time including a cover sheet If your ...

Page 177: ... the code If your fax number requires a brief pause press the down arrow button to insert a pause symbol Select from the contact list Press the up arrow button to display the contact list Use the up arrow and OK buttons to select one or more contacts select the contact again to deselect it and press the back button to close the contact list Select from the sent fax history Press the down arrow but...

Page 178: ...l Panel Fax Sending Options While sending a fax you can select Scan Settings and Fax Send Settings and select these options Scan Settings Setting Options Description Resolution Standard Adjusts the scan resolution and print quality of outgoing faxes Fine Photo Density Varying levels available Lets you select from various density levels ADF Continuous Scan Off Select On to have the product to ask i...

Page 179: ...tside of Image Inside of Image Fax Header Displays your fax header information Additional Header Info Indicates the other information included in your fax header Transmission Report Print on Error Lets you select when to print transmission reports Print Do Not Print Parent topic Sending Faxes from the Product Control Panel Sending a Fax at a Specified Time You can send a fax at a time of your choi...

Page 180: ...ad to enter a fax number or select a number from the Contacts or Recent list 5 Press the OK button to open the Fax menu 6 Select Fax Send Settings and press the OK button 7 Select Send Fax Later and press the OK button 8 Select On and press the OK button ...

Page 181: ...n deleting it Parent topic Sending Faxes from the Product Control Panel Related topics Setting Up Contacts and Contact Groups Placing Originals on the Product Dialing Fax Numbers from a Connected Telephone If you connected a telephone to the EXT port on your product you can send a fax by dialing the fax number from the connected telephone If the recipient s phone number and fax number are the same...

Page 182: ...ary Note Your product now communicates with the recipient s fax machine Do not hang up the telephone 6 When you hear a fax tone press the start button to start sending the fax Note If your recipient s fax machine does not print in color your fax is automatically sent in black and white 7 Hang up the telephone Parent topic Sending Faxes from the Product Control Panel Sending Faxes Using the Fax Uti...

Page 183: ...settings click the Preferences or Properties button change the necessary settings and click OK Note If you see a Setup Printer or Options button click it Then click Preferences or Properties on the next screen For more information about selecting fax print settings click Help 4 Select the Page Range as necessary Leave the Number of copies set to 1 5 Click Print or OK ...

Page 184: ...184 If you re faxing for the first time you see a window like this one 6 Enter your sender information so that recipients can identify the origin of the fax Then click OK to save the sender information ...

Page 185: ...ck the Add documents to send checkbox 9 You can enter recipients by doing one of the following Select a recipient from the phonebook or contacts on the printer and click Add Enter the recipient s name and fax number and click Add Note For detailed instructions on using the Epson FAX Utility click Help 10 Click Next when you are done selecting recipients ...

Page 186: ...ting program using the FAX Utility You can fax up to 100 pages at a time including a cover sheet 1 Open the file you want to fax 2 Select the print command in your application Note You may need to select a print icon on your screen the Print option in the File menu or another command See your application s help utility for details Note The print window may look different depending on the Mac OS ve...

Page 187: ...Recipient Settings from the pop up menu You see this window 7 Do one of the following to choose your recipient Select a name or group from the Recipient List Enter a name company and fax number and click the button Click the icon and select a recipient from your address book 8 Select Fax Settings from the pop up menu ...

Page 188: ...lling Parent topic Faxing Fax Reception Your product will automatically receive and print faxes when you set the Receive Mode to Auto If you connected a telephone to your product so you can use the same phone line for faxes and voice calls you can also set your product to receive faxes manually This allows you to check for a fax tone using the telephone and press a button on your product to receiv...

Page 189: ...ring set the product to pick up on the fifth ring or later Parent topic Receiving Faxes Related tasks Receiving Faxes Manually Receiving Faxes Manually You can set up your product to receive faxes manually by setting the Receive Mode to Manual This lets you check for a fax tone on the connected telephone before receiving a fax 1 To change the Receive Mode setting from the home screen select Settin...

Page 190: ...e polling to receive a fax from another fax machine such as a fax information service Note You cannot use polling to receive a fax from a fax information service that uses audio guidance 1 Press the home button if necessary 2 Select Fax and press the OK button You see a screen like this ...

Page 191: ...6 Use the numeric keypad to enter the fax number you expect to receive the fax from 7 Press the start button to start receiving the fax Parent topic Receiving Faxes Checking Fax Status You can check the status of current fax jobs or faxes that have been received or sent on the product control panel 1 Press the home button if necessary 2 Select Fax ...

Page 192: ...tton Select the fax job you want to check Note If you see the received fax light is flashing received faxes have been temporarily saved to the product s memory Parent topic Faxing Printing Fax Reports You can print several types of fax reports whenever necessary 1 Press the home button if necessary 2 Select Fax and press the OK button ...

Page 193: ... or list you want to print Last Transmission Print a report on the previous fax that was sent or received through polling Fax Log View or print a report on recent fax transmissions You can use the Settings Fax Settings Report Settings Fax Log Auto Print setting to print the report automatically Fax Settings List Print a list of the current fax communication settings Protocol Trace Print a detailed...

Page 194: ...em The accuracy of this system depends on the user refilling the ink tanks correctly The product cannot directly measure the ink levels in the tanks instead it estimates the amount of ink remaining by internally monitoring ink usage The low ink alert system may generate inaccurate messages if the ink tanks are not refilled according to these instructions As a precaution perform regular visual insp...

Page 195: ...k refill the ink Continued use of the product when the ink level is below the lower line on an ink tank could damage the product Visually check the ink levels in the product s ink tanks to confirm the actual ink levels Continued use of the product when the ink is expended could damage the product Do not maintain low ink levels for extended periods of time Epson recommends filling an ink tank to th...

Page 196: ...e ink bottles are subject to change without prior notice for improvement When printing in monochrome or grayscale color ink may be used instead of black ink depending on the paper type or print quality settings This is because a mixture of color inks is used to create black A reserve amount of ink remains in the tank when your product indicates that a refill is necessary The yields quoted for you ...

Page 197: ...s are not refilled according to these instructions As a precaution perform regular visual inspections of the ink tanks to ensure ink levels do not fall below the lower line Continued use of the product when the ink level is below the lower line on the tank could damage the product Parent topic Check Ink Levels Related references Ink Safety Precautions Related tasks Refilling the Ink Tanks Checking...

Page 198: ...ual ink remaining in the ink tanks To confirm the actual remaining ink visually check the ink levels in the ink tanks Continued use of the product when the ink level is below the lower line on the tank could damage the product Parent topic Check Ink Levels Checking Ink Levels Mac You can check your ink levels using a utility on your Mac ...

Page 199: ...e or refresh the displayed ink levels click Update Note The ink levels displayed are an estimate and may differ from the actual ink remaining in the ink tanks To confirm the actual remaining ink visually check the ink levels in the ink tanks Continued use of the product when the ink level is below the lower line on the tank could damage the product Parent topic Check Ink Levels Disabling Special O...

Page 200: ...icon for your product in the right side of the Windows taskbar or click the up arrow and right click Select Monitoring Preferences You see this window 2 To disable promotional offers deselect the Display Epson Offers checkbox Parent topic Check Ink Levels ...

Page 201: ...rs Parent topic Refilling Ink Ink Bottle Part Numbers Use these part numbers when you order or purchase new ink bottles Ink color Part number Black 522120 Yellow 522220 Magenta 522320 Cyan 522420 Parent topic Purchase Epson Ink Refilling the Ink Tanks Make sure you have new ink bottles handy and have read the ink safety precautions before you begin You can continue to use the product even if one o...

Page 202: ...g the ink tanks to avoid staining your hands If ink spills wipe it off immediately with a damp towel to avoid permanent stains If ink gets on your clothes or belongings it may not come off 1 Turn on your product 2 Use the arrow buttons to select Maintenance and press the OK button 3 Select Fill Ink and press the OK button 4 Press the down arrow button to read all the safety and usage precautions f...

Page 203: ... the ink tank matches the ink color you want to refill Refer to the color coded sticker on the ink tank unit to identify the color of each tank Do not force the bottles into position they are keyed for each color 7 Hold the ink bottle upright and slowly turn the bottle cap to remove it ...

Page 204: ...emoving its cap otherwise ink may spill Warning If ink gets on your skin wash it thoroughly with soap and water If ink gets into your eyes flush them immediately with water If discomfort or problems persist see a doctor immediately If ink gets into your mouth spit it out and see a doctor right away Keep the ink bottles out of the reach of children and do not drink the ink ...

Page 205: ...Do not squeeze the bottle Ink flows into the tank and stops automatically when the ink is filled to the upper line Note If ink does not flow from the bottle lift and reinsert the bottle If the ink has reached the upper line of the tank do not remove and reinsert the bottle or ink may leak ...

Page 206: ...ht for later use 10 Repeat the previous steps as necessary for each ink tank you need to refill 11 Close the ink tank cover firmly 12 Press the start button 13 Follow the on screen instructions to reset the ink level for the colors you refilled Even if you do not refill ink up to the upper line on the ink tank you can continue using the product To keep your product operating at its best however fi...

Page 207: ...207 Parent topic Refilling Ink Related concepts Purchase Epson Ink Related references Ink Safety Precautions Related tasks Checking Ink Levels on Your Product ...

Page 208: ...clogged nozzles before you clean them so you don t clean them unnecessarily Note You cannot clean the print head if the ink level has reached the lower line on the ink tank and may not be able to clean it when the ink level in any of the tanks is low You must refill the ink tank first If you still see white or dark lines or gaps in your printouts even after cleaning the print head several times yo...

Page 209: ... on your product 1 Make sure there are no errors on the LCD screen and the output tray is extended 2 Load a few sheets of plain paper in the product 3 Press the home button if necessary 4 Select Maintenance and press the OK button You see a screen that looks like this 5 Press the OK button again to select Nozzle Check ...

Page 210: ...ess the start button to print The nozzle check pattern is printed 7 Check the printed pattern to see if there are gaps in the lines Print head is clean Print head needs cleaning Print head needs Power Cleaning ...

Page 211: ...nt Head Nozzle Check Related concepts Power Cleaning Print Head Cleaning Related tasks Loading Paper in the Sheet Feeder Checking the Nozzles Using a Computer Utility You can check the print head nozzles using a utility on your Windows or Mac computer 1 Make sure there are no errors on the LCD screen and the output tray is extended 2 Load a few sheets of plain paper in the product 3 Do one of the ...

Page 212: ...212 You see a window like this 5 Click Print ...

Page 213: ... 6 Check the printed pattern to see if there are gaps in the lines Print head is clean Print head needs cleaning Print head needs Power Cleaning 7 Do one of the following If there are no gaps click Finish ...

Page 214: ...nozzle check pattern indicates clogged nozzles you can clean the print head Note You cannot clean the print head if the ink level has reached the lower line on the ink tank and may not be able to clean it when the ink level in any of the tanks is low You must refill the ink tank first Cleaning the Print Head Using the Product Control Panel Cleaning the Print Head Using a Computer Utility Parent to...

Page 215: ...screen like this 5 Select Head Cleaning and press the OK button 6 Press the start button to clean the print head Caution Never open the inner cover or turn off the product during a cleaning cycle or you may damage it ...

Page 216: ...re to Get Help Related tasks Loading Paper in the Sheet Feeder Power Cleaning Using the Product Control Panel Checking the Nozzles Using the Product Control Panel Cleaning the Print Head Using a Computer Utility You can clean the print head using a utility on your Windows or Mac computer 1 Make sure there are no errors on the LCD screen and the output tray is extended 2 Load a few sheets of plain ...

Page 217: ... The power light flashes throughout the cleaning cycle and stays on when the cleaning cycle is finished Caution Never open the inner cover or turn off the product during a cleaning cycle or you may damage it 6 When the cleaning cycle is finished you can check to see if the nozzles are clean click Print Nozzle Check Pattern and click Print ...

Page 218: ...to see if there are gaps in the lines Print head is clean Print head needs cleaning Print head needs Power Cleaning If there are no gaps click Finish If there are gaps or the pattern is faint click Clean to clean the print head again ...

Page 219: ...improvement after running a Power Cleaning turn off the product and wait at least 12 hours before running another Power Cleaning Caution Running a Power Cleaning consumes a lot of ink so you should run it only if necessary Make sure each ink tank is at least one third full before running a Power Cleaning or it may damage the product Caution Power Cleaning may cause the ink pads to reach their capa...

Page 220: ...ct Maintenance and press the OK button You see a screen that looks like this 6 Select Power Cleaning and press the OK button 7 Follow the instructions on the LCD screen to run the Power Cleaning 8 When the Power Cleaning is finished run a nozzle check If the print quality did not improve turn off the product and wait at least 12 hours before running another Power Cleaning If the print quality does...

Page 221: ... 1 Make sure there are no errors on the LCD screen and the output tray is extended 2 Load a few sheets of plain paper in the product 3 Do one of the following Windows Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click Select Printer Settings and click the Maintenance tab Mac In the Apple menu or the Do...

Page 222: ... Cleaning wait for at least 12 hours without printing and then print the nozzle check pattern again Run Print Head Cleaning or Power Cleaning again depending on the printed pattern If quality still does not improve contact Epson support Parent topic Power Cleaning Related references Where to Get Help Related tasks Cleaning the Print Head Using a Computer Utility Loading Paper in the Sheet Feeder ...

Page 223: ...g the Print Head Using the Product Control Panel Parent topic Adjusting Print Quality Related concepts Print Head Cleaning Related tasks Loading Paper in the Sheet Feeder Aligning the Print Head Using the Product Control Panel You can align the print head using the control panel on your product 1 Make sure there are no errors on the LCD screen and the output tray is extended 2 Load a few sheets of...

Page 224: ...Horizontal Alignment and press the OK button 7 Press the start button to print an alignment sheet Note Do not cancel printing while you are printing a head alignment pattern 8 Check the printed pattern and use the arrow and OK buttons to select the number representing the most solid printed pattern for each set on the LCD screen Vertical Alignment Horizontal Alignment ...

Page 225: ...ee ink on the back of a printout you can clean the paper guide rollers to remove any excess ink Caution Do not use tissues to clean the inside of the product You can damage the product 1 If printouts are smeared or scuffed load plain paper in this size Letter 8 5 11 inches 216 279 mm or A4 8 3 11 7 inches 210 297 mm 2 Select Maintenance You see a screen like this ...

Page 226: ...a nozzle check Checking the Number of Sheets on the LCD Screen Checking the Sheet Counter Windows Checking the Sheet Counter Mac Parent topic Adjusting Print Quality Checking the Number of Sheets on the LCD Screen You can view the total number of prints black and white prints and color prints that have been printed 1 Select the home icon if necessary 2 Select Settings Print Counter to view the num...

Page 227: ...son Status Monitor 3 is enabled Parent topic Checking the Number of Sheets Fed Checking the Sheet Counter Mac You can check the number of sheets of paper that have fed through the product by checking the sheet counter 1 In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies Select Utility and select O...

Page 228: ...228 You see this window 3 After checking the number of sheets fed into the printer click OK to close the window Parent topic Checking the Number of Sheets Fed ...

Page 229: ...p your product working at its best you should clean it several times a year Caution Do not use a hard brush alcohol or paint thinner to clean the product or you may damage it Do not use oil or other lubricants inside the product or let water get inside it 1 Turn off the product 2 Unplug the power cable 3 Disconnect any connected cables 4 Remove all the paper 5 Open the document cover ...

Page 230: ...ee cloth microfiber is recommended moistened with a little glass cleaner Caution Do not spray glass cleaner directly on the glass and do not press the glass surface with any force 7 Clean the areas shown 8 Close the document cover 9 Open the ADF cover ...

Page 231: ...rollers dry before using the ADF 11 Close the ADF cover 12 Clean the outer case and control panel with a soft clean cloth moistened with a little water If you cannot remove the dirt try cleaning with a soft cloth moistened with a mild detergent 13 If copied or scanned images from the ADF are still smeared after cleaning it turn off the printer open the ADF cover and raise the ADF input tray ...

Page 232: ...232 14 Clean the area shown 15 Close the ADF input tray then close the ADF cover until it clicks into place Parent topic Cleaning and Transporting Your Product ...

Page 233: ...d Avoid tilting the product placing it vertically or turning it upside down otherwise ink may leak When storing or transporting an ink bottle after removing its seal do not tilt the bottle and do not subject it to impacts or temperature changes Otherwise ink may leak even if the cap on the ink bottle is tightened securely Be sure to keep the ink bottle upright when tightening the cap and take meas...

Page 234: ... transporting the product make sure that the print head is in the home far right position 1 Turn off the product 2 Remove all the paper and any originals from the product 3 Make sure the power light turns off then unplug the power cable 4 Disconnect any connected cables ...

Page 235: ...235 5 Open the ink tank cover and make sure that the ink tank caps are securely closed 6 Close the ink tank cover securely ...

Page 236: ...ace the product in a plastic bag and fold the bag closed 9 Place the product in its original packaging materials if possible or use equivalent cushioning around the product If print quality has declined when you print again clean and align the print head Parent topic Cleaning and Transporting Your Product ...

Page 237: ...237 Related concepts Print Head Cleaning Print Head Alignment ...

Page 238: ...ere to Get Help Checking for Software Updates It s a good idea to check Epson s support website occasionally for free updates to your product software Visit epson com support U S or epson ca support Canada and select your product Windows Your printer software automatically checks for updates You can also manually update the software by selecting Software Update here Accessing the Windows Desktop a...

Page 239: ... for support E 02 A scanner error has occurred Turn the product off and then back on again E 11 An ink pad needs to be replaced Contact Epson for support Non printing features such as scanning are still available E 12 A borderless printing ink pad needs to be replaced Contact Epson for support Borderless printing is not available but printing with a border is available W 01 Paper is jammed in the ...

Page 240: ...updating the firmware again If you still receive this error message contact Epson for support Note The ink pads in the printer collect distribute and contain the ink that is not used on printed pages During the life of your product it may reach a condition where either satisfactory print quality cannot be maintained or the ink pads have reached the end of their usable life The Epson Status Monitor...

Page 241: ... The product cannot directly measure the ink levels in the tanks instead it estimates the amount of ink remaining by internally monitoring ink usage The low ink alert system may generate inaccurate messages if the ink tanks are not refilled according to these instructions As a precaution perform regular visual inspections of the ink tanks to ensure ink levels do not fall below the lower line Conti...

Page 242: ...one of the following depending on the results of the product check If the page prints and the nozzle check pattern is complete the product is operating properly Any operation problem you may have could be caused by your computer cable software or selected settings Check other solutions or try uninstalling and reinstalling your printer software ...

Page 243: ...t Head Cleaning Print Head Alignment Uninstall Your Product Software Power Cleaning Related references Where to Get Help Resetting Control Panel Defaults If you have a problem with settings on the product control panel you can reset them to their factory defaults You can choose which settings to reset or reset them all 1 Press the home button if necessary 2 Select Settings and press the OK button ...

Page 244: ...u have problems while setting up your product Product Does Not Turn On or Off Noise After Filling the Ink Software Installation Problems Control Panel Setup Problems Parent topic Solving Problems Product Does Not Turn On or Off If you cannot turn the product on or off try these solutions If you cannot turn on your product make sure the power cord is securely connected and hold down the power butto...

Page 245: ... solutions Make sure your product is turned on and any necessary cables are securely connected at both ends If you still have problems installing software disconnect the cable and carefully follow the instructions on the Start Here sheet Also make sure your system meets the requirements for your operating system Close any other programs including screen savers and virus protection software and ins...

Page 246: ...int out your fax and network data and settings Product Cannot Connect to a Wireless Router or Access Point Network Software Cannot Find Product on a Network Product Does Not Appear in Mac Printer Window Wireless Network Connection is Unstable on a Mac Wired Network Connection Becomes Unstable Cannot Print Over a Network Cannot Scan Over a Network Parent topic Solving Problems Product Cannot Connec...

Page 247: ...s that came with your product to enter your wireless network name manually If your router or access point has security enabled determine the kind of security it is using and any required password or passphrase for connection Then make sure to enter the exact WEP key or WPA passphrase correctly Check if your computer is restricting the available wireless channels If so verify that your wireless acc...

Page 248: ...rking Network Software Cannot Find Product on a Network If EpsonNet Setup cannot find your product on a network try these solutions Make sure your product is turned on and connected to your network Verify the connection using your product control panel Check if your network name SSID contains non ASCII characters Your product cannot display non ASCII characters Print a network connection report an...

Page 249: ...on Parent topic Solving Network Problems Related concepts Uninstall Your Product Software Related topics Wi Fi or Wired Networking Product Does Not Appear in Mac Printer Window If your product does not appear in the Mac printer window try these solutions Turn your product off wait 30 seconds then turn it back on again If you are connecting the product via Wi Fi Protected Setup WPS and the Wi Fi ic...

Page 250: ...nd then connect your product again 1 Disconnect the Ethernet cables connected to the computer and your product 2 Disable IEEE 802 3az for the computer s network adapter if it is enabled check your operating system s Ethernet connection settings 3 Connect the computer and your product directly with an Ethernet cable 4 Print a network connection report from your product 5 On the computer open a web ...

Page 251: ... poor place your product closer to your router or access point Avoid placing your product near a microwave oven cordless phone or large metal object such as a filing cabinet Note If you are using a 5 GHz wireless router set the router to operate in dual band 2 4 GHz and 5 GHz mode If your router uses a single network name SSID for both the 2 4 GHz and 5 GHz band give each band its own network name...

Page 252: ...l or security software Note If you are using a 5 GHz wireless router set the router to operate in dual band 2 4 GHz and 5 GHz mode If your router uses a single network name SSID for both the 2 4 GHz and 5 GHz band give each band its own network name SSID instead such as Home Network 2 4 GHz and Home Network 5 GHz See your router documentation or contact your internet service provider for instructi...

Page 253: ...opic Solving Network Problems Related topics Wi Fi or Wired Networking Starting a Scan Solving Copying Problems Check these solutions if you have problems copying with your product Product Makes Noise But Nothing Copies Product Makes Noise When It Sits for a While Copies Have Incorrect or Faint Colors Position Size or Margins of Copies are Incorrect Parent topic Solving Problems Product Makes Nois...

Page 254: ...anner glass Clean the ADF If the colors are smeared try lowering the copy density setting on the LCD screen Make sure your paper is not curled Parent topic Solving Copying Problems Position Size or Margins of Copies are Incorrect If the position size or margins of your copies are incorrect try these solutions When placing originals in the ADF make sure the edge guides are against the edges of the ...

Page 255: ...ages feed at once during manual 2 sided printing remove any paper from the product before reloading paper If paper jams when you print on both sides of the paper try loading fewer sheets Make sure your paper meets the specifications for your product Make sure the paper size and paper type settings on the control panel are correct For best results follow these guidelines Use new smooth high quality...

Page 256: ... the LCD screen If not reload the originals Make sure the size weight and number of your originals are supported by the ADF Make sure the originals are loaded correctly Make sure the document is not curled or creased Try cleaning the inside of the ADF Do not load originals above the arrow mark on the ADF edge guide Parent topic Solving Paper Problems Related references ADF Original Document Specif...

Page 257: ...ap your hand or fingers when opening or closing the scanner unit Caution Remove the jammed paper carefully Removing the paper forcefully may cause damage to the printer When removing jammed paper avoid tilting the printer placing the printer vertically or turning the printer upside down otherwise ink may leak 1 Cancel the print job if necessary 2 Remove any jammed paper from the rear paper feeder ...

Page 258: ...258 4 Open the inner cover 5 Lift up the scanner until it clicks into place Caution Do not touch the parts shown or you may damage your product ...

Page 259: ...259 6 Remove any jammed paper inside Caution Do not touch the parts shown or you may damage your product Be careful not to trap your hand or fingers when opening the scanner unit ...

Page 260: ...he scanner unit up slightly and lower it When the scanner unit catches lift it up again and lower it completely Note The scanner unit must be closed completely before it can be opened again 8 Close the inner cover ...

Page 261: ...Jams in the Automatic Document Feeder If you see a message that paper has jammed in the ADF follow the steps here Caution Remove the jammed paper carefully Removing the paper forcefully may cause damage to the printer When removing jammed paper avoid tilting the printer placing the printer vertically or turning the printer upside down otherwise ink may leak 1 Cancel the print job if necessary 2 Re...

Page 262: ...262 3 Open the ADF cover Caution Make sure you open the ADF cover before removing any jammed paper Otherwise the product may be damaged 4 Carefully remove any jammed paper ...

Page 263: ...3 5 Open the ADF input tray Caution Make sure you open the ADF cover before opening the input tray Otherwise the product may be damaged 6 Carefully remove any jammed paper from beneath the ADF input tray ...

Page 264: ...riginal Document Specifications Related tasks Placing Originals in the Automatic Document Feeder Paper Ejection Problems If you have problems with paper ejecting properly try these solutions If paper does not eject fully you may have set the wrong paper size Cancel printing to eject the paper Select the correct paper size when you reprint If paper is wrinkled when it ejects it may be damp or too t...

Page 265: ...e cables are connected securely at both ends If you connected your product to a USB hub make sure it is a first tier hub If it still does not print connect your product directly to your computer instead of the hub Make sure the printer status is not offline or pending Make sure you are using the Epson printer driver for your product or the available functions are limited Run a product check to see...

Page 266: ...r in Windows Taskbar If you do not see your product icon in the Windows taskbar first try restarting your computer If that does not work try this solution 1 Do one of the following Windows 10 Click and select Settings Devices Printers scanners Select your product name and select Manage Printing preferences Windows 8 x Navigate to the Apps screen and select Control Panel Hardware and Sound Devices ...

Page 267: ...t it directly to your computer instead If printing becomes slower after printing continuously for a long time the product may have automatically slowed down to protect the print mechanism from overheating or becoming damaged Let the product rest with the power on for 30 minutes then try printing again If you are printing over a wireless network factors such as interference network traffic or weak ...

Page 268: ...r or My Computer Double click the C drive and open these folders ProgramData EPSON PRINTER Note If you do not see the ProgramData folder open the Organize menu and select Folder and search options In the window that appears click the View tab select Show hidden files folders and drives in the Advanced settings list and click OK 2 Right click the EPAUDF01 AUD file and select Delete 3 Restart your c...

Page 269: ...Solving Problems Inverted Image If your printed image is inverted unexpectedly try these solutions Turn off any mirror or inversion settings in your printing application Turn off the Mirror Image Flip horizontally or Reverse page orientation settings in your printer software This option has different names depending on your operating system version Parent topic Solving Page Layout and Content Prob...

Page 270: ...Print Head Cleaning Related references Paper or Media Type Settings Control Panel Paper or Media Type Settings Printing Software Related tasks Checking Ink Levels on Your Product Selecting Basic Print Settings Windows Selecting Extended Settings Windows Selecting Basic Print Settings Mac Selecting Printing Preferences Mac Incorrect Margins on Printout If your printed page has incorrect margins try...

Page 271: ...If you see a border on borderless prints try these solutions Make sure you are printing on a compatible borderless paper type and size Windows Make sure you selected the Borderless setting in your printer software Mac Make sure you selected the Borderless checkbox or a paper size with a Borderless option in your printer software Adjust the Expansion setting to adjust the amount of image expansion ...

Page 272: ...ts sleep mode may contain garbled characters Print your document again Make sure you are using the printer software for this product Check the product name at the top of the driver window Parent topic Solving Page Layout and Content Problems Related tasks Selecting Basic Print Settings Windows Selecting Extended Settings Windows Incorrect Image Size or Position If your printed image is the wrong s...

Page 273: ...ng Software Related tasks Selecting Basic Print Settings Windows Selecting Basic Print Settings Mac Placing Originals on the Scanner Glass Related topics Loading Paper Slanted Printout If your printouts are slanted try these solutions Slide the edge guides against the edges of the paper Make sure the paper type setting matches the type of paper you loaded Select a higher print quality setting in y...

Page 274: ...int head if necessary Make sure the paper type setting matches the type of paper you loaded Make sure you loaded the printable side of the paper correctly for your product Turn off any high speed settings in your product software Align the print head If print quality does not improve after aligning the print head disable the bidirectional high speed setting Adjust the print quality in the product ...

Page 275: ...ry or Smeared Printout If your printouts are blurry or smeared try these solutions Make sure your paper is not damp curled old or loaded incorrectly in your product Slide the edge guides to the edges of the paper Use a support sheet with special paper or load special paper one sheet at a time Place a piece of black paper on the back of the original and copy it again Make sure your paper meets the ...

Page 276: ...k to see if any of the print head nozzles are clogged Then clean the print head if necessary Clean the paper path Do not press too hard on the original or the document cover when you are scanning originals on the scanner glass Clean the scanner glass Clean the ADF Use the ink before the date printed on the package If you printed when the ink levels were too low to be seen in the ink tank windows r...

Page 277: ...l ink charging is complete The ink levels may be low Visually check the ink levels If any ink levels are below the lower line refill the ink tanks Make sure the paper type setting matches the type of paper you loaded Make sure your paper is not damp curled old or loaded incorrectly in your product Align the print head Adjust the print quality in the product software If you have not used the produc...

Page 278: ...nt Settings Windows Selecting Basic Print Settings Mac Related topics Loading Paper Refilling Ink Grainy Printout If your printouts are grainy try these solutions Make sure you loaded the printable side of the paper correctly for your product Select a higher print quality setting and turn off any high speed settings in your product software Run a nozzle check to see if any of the print head nozzle...

Page 279: ...sks Selecting Basic Print Settings Windows Selecting Basic Print Settings Mac Related topics Loading Paper Incorrect Colors If your printouts have incorrect colors try these solutions Make sure the paper type setting matches the paper you loaded Make sure the Grayscale setting is not selected in your printer software If you selected Standard Vivid Windows or Normal Vivid Mac as the quality setting...

Page 280: ...work change the Color Management setting to any color correction method other than PhotoEnhance For best results use genuine Epson paper If you have not used the product for a long time run the Power Cleaning utility Note Power Cleaning consumes a lot of ink so run this utility only if you cannot improve print quality by cleaning the print head Parent topic Solving Print Quality Problems Related c...

Page 281: ...ers and Cameras control panel If you are scanning with the ADF make sure the ADF and document covers are closed Use the Epson Scan 2 Utility on your computer to reset the scanner software settings If resetting the settings does not solve the problem uninstall and reinstall the scanner software Parent topic Solving Scanning Problems Related concepts Uninstall Your Product Software Related reference...

Page 282: ...ssary select the Other tab and click Reset Mac Open the Applications folder click Epson Software and click Epson Scan 2 Utility Make sure the correct product is selected If necessary select the Other tab and click Reset Make sure you do not have multiple versions of Epson Scan 2 installed If you do uninstall both versions and install one version If you upgraded your operating system but did not re...

Page 283: ...mart help utility Image Consists of a Few Dots Only Line of Dots Appears in All Scanned Images Straight Lines in an Image Appear Crooked Scanned Image Quality Problems Characters are Not Recognized During Conversion to Editable Text OCR Image Colors are Patchy at the Edges Ripple Patterns Appear in an Image Scanned Image Edges are Cropped Resetting the Epson Scan 2 Settings Parent topic Solving Pr...

Page 284: ...t both ends Remove any dust or dirt that may have adhered to your original If you are scanning from the ADF make sure the ADF edge guide fits against the loaded originals You can also try cleaning the ADF and scanning again Parent topic Solving Scanned Image Quality Problems Related tasks Cleaning Your Product Placing Originals in the Automatic Document Feeder Straight Lines in an Image Appear Cro...

Page 285: ...ment setting to High Image is Too Dark If the Image Type is set to Color or Grayscale adjust the Brightness setting Check the brightness and contrast settings of your computer monitor Back of Original Image Appears in Scanned Image Place a piece of black paper on the back of the original and scan it again Adjust these Epson Scan 2 or Epson ScanSmart settings if available and try scanning again Sel...

Page 286: ... tab make sure you select the correct Image Type for your original On the Main Settings tab set the Resolution between 200 and 600 dpi On the Advanced Settings tab select Text Enhancement and choose a setting Note The Text Enhancement setting depends on the selected Image Type If the Image Type is set to Black White adjust the Threshold setting on the Advanced Settings tab The Image Option must be...

Page 287: ...lass make sure there is a gap of at least 0 8 in 20 mm between the originals Parent topic Solving Scanned Image Quality Problems Related tasks Placing Originals on the Scanner Glass Resetting the Epson Scan 2 Settings If you continue to experience image quality problems after trying all possible solutions you may need to reset the Epson Scan 2 settings using the Epson Scan 2 Utility 1 Do one of th...

Page 288: ...der information and have not blocked your caller ID Otherwise your faxes might be rejected by the recipient s fax machine If you did not connect a telephone to your product set the Receive Mode setting to Auto so you can receive faxes automatically Check that the cable connecting your telephone wall jack to your product s LINE port is secure Print a fax connection report using your product control...

Page 289: ...t as necessary If you cannot send faxes at a specified time make sure the date and time are set correctly on the product If you are receiving faxes using the Epson FAX Utility check that your product is registered as a fax product in your operating system Windows Make sure the product appears in Devices and Printers Printer or Printers and Other Hardware If the product does not appear uninstall an...

Page 290: ...eceiving Faxes Manually Fax Memory Full Error Appears If you see an error message telling you that the product s fax memory is full try these solutions If you set the product to save received faxes in the product s memory or inbox delete any faxes you have already read Note Your product can store up to 100 faxes before its inbox is full If you set the product to save received faxes on a computer t...

Page 291: ...ss Clean the ADF Try changing the resolution or density setting on the control panel Do not press on the document cover or the original with too much force Remove any dust or dirt from the originals If you are sending a monochrome fax to a single recipient try sending the fax using the Direct Send feature Note If you send a high resolution monochrome fax without using the Direct Send feature the p...

Page 292: ...rors The product cannot print received faxes if an error has occurred with the product such as a paper jam If the product has been set to save received faxes in the product s memory or inbox received faxes are not automatically printed Check the Receive Settings options on the product control panel and change them if necessary Parent topic Solving Faxing Problems Uninstall Your Product Software If...

Page 293: ... In the next window select your product and click OK Then follow any on screen instructions 5 Do one of the following to uninstall Epson Event Manager then follow any on screen instructions Windows 10 8 x Select Epson Event Manager and click Uninstall Windows 7 Windows Vista Open the Windows Control Panel utility Select Programs and Features In Classic view select Programs and click Uninstall a pr...

Page 294: ...pport Canada and select your product 2 Click Downloads 3 Select your operating system click Utilities locate the Uninstaller utility and click Download 4 Run the file you downloaded 5 Double click the Uninstaller icon 6 In the Epson Uninstaller screen select the checkbox for each software program you want to uninstall 7 Click Uninstall 8 Follow the on screen instructions to uninstall the software ...

Page 295: ...ate of purchase Computer configuration Description of the problem Then call U S 562 276 4382 6 AM to 8 PM Pacific Time Monday through Friday and 7 AM to 4 PM Pacific Time Saturday Canada 905 709 3839 6 AM to 8 PM Pacific Time Monday through Friday and 7 AM to 4 PM Pacific Time Saturday Days and hours of support are subject to change without notice Toll or long distance charges may apply Purchase S...

Page 296: ...ntable Area Specifications Automatic Document Feeder ADF Specifications Scanning Specifications Ink Specifications Fax Specifications Dimension Specifications Electrical Specifications Environmental Specifications Interface Specifications Network Interface Specifications Safety and Approvals Specifications U S or Canada Windows System Requirements To use your product and its software your computer...

Page 297: ...on ca support Canada select your product and select Downloads Parent topic Technical Specifications Mac System Requirements To use your product and its software your Mac should use one of these operating systems macOS 11 x macOS 10 15 x macOS 10 14 x macOS 10 13 x macOS 10 12 x OS X 10 11 x OS X 10 10 x OS X 10 9 x OS X 10 8 x OS X 10 7 x Note For the latest product software available for your ope...

Page 298: ...m 8 5 13 inches 216 330 mm Legal 8 5 14 inches 216 356 mm 4 6 inches 102 152 mm 5 7 inches 127 178 mm Executive 7 25 10 5 inches 184 267 mm 8 10 inches 203 254 mm Mexico Oficio 8 5 13 4 inches 216 340 mm Oficio 9 8 46 12 4 inches 215 315 mm Half Letter 5 5 8 5 inches 140 216 mm Paper types Plain paper Note Your product also supports compatible papers distributed by Epson See the link at the end of...

Page 299: ...rea Specifications Note When printing borderless quality may decline in the expanded printable area Single sheets borders 1 Top bottom left right margins 0 12 inch 3 mm minimum 2 Reduced print quality area top 1 61 inches 41 mm minimum 3 Reduced print quality area bottom 1 46 inches 37 mm minimum ...

Page 300: ...nt quality area bottom 1 57 inches 40 mm minimum Envelopes 1 Right left margins 0 12 inch 3 mm minimum 2 Top bottom margins 0 12 inch 3 mm minimum 3 Reduced print quality area right 0 71 inch 18 mm minimum 4 Reduced print quality area left 1 61 inches 41 mm minimum Parent topic Technical Specifications ...

Page 301: ...latbed color Photoelectric device CIS Effective pixels 10200 14040 pixels 1200 dpi Document size Maximum 8 5 11 7 inches 216 297 mm Scanner glass US letter or A4 Scanning resolution 1200 dpi main scan 2400 dpi sub scan Output resolution 50 to 9600 dpi in 1 dpi increments Image data Color 48 bits per pixel internal 16 bits per pixel per color internal 24 bits per pixel external 8 bits per pixel per...

Page 302: ...nted print settings paper type frequency of use and temperature Color Cyan Magenta Yellow Black Ink life Opened package Use as soon as possible Unopened package Use before the date on the package has expired Temperature Storage 4 to 104 F 20 to 40 C 1 month at 104 F 40 C Ink freezes at 5 F 15 C Ink thaws and is usable after 2 hours at 77 F 25 C Parent topic Technical Specifications Related referen...

Page 303: ... chart in monochrome draft mode Redial 2 times with 1 minute interval specifications may differ by country or region Interface RJ 11 Phone Line RJ 11 Telephone set connection Parent topic Technical Specifications Dimension Specifications Height Stored 9 3 inches 237 mm Printing 10 0 inches 253 mm Width Stored 14 8 inches 375 mm Printing 14 8 inches 375 mm Depth Stored 13 7 inches 347 mm Printing 2...

Page 304: ... 5 W Sleep mode Approximately 0 7 W Power off mode Approximately 0 2 W Parent topic Technical Specifications Environmental Specifications Temperature Operating 50 to 95 F 10 to 35 C Storage 4 to 104 F 20 to 40 C 1 month at 104 F 40 C Humidity without condensation Operating 20 to 80 RH Storage 5 to 85 RH Parent topic Technical Specifications Interface Specifications Interface type Hi Speed USB Devi...

Page 305: ...cture mode Wi Fi Direct Simple AP not supported for IEEE 802 11b Note Infrastructure and Wi Fi Direct modes can be used simultaneously Ethernet Standard IEEE802 3i 10BASE T use a category 5e or higher STP Shielded Twisted Pair cable to prevent risk of radio interference IEEE802 3u 100BASE TX IEEE802 3az Energy Efficient Ethernet disabled by default see link below to enable Note The connected devic...

Page 306: ...is device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation of the device To prevent radio interference to the licensed service this device is intended to be operated indoors and away from windows to provide maximum shielding Equipment or its transmit antenna that is installed outdoors is subject to ...

Page 307: ...ety Instructions Be sure to follow all warnings and instructions marked on the product Use only the type of power source indicated on the product s label Use only the power cord that comes with the product Use of another cord may cause fires or shock Do not use the cord with any other equipment Make sure the AC power cord meets the relevant local safety standard Place the product near a wall outle...

Page 308: ...place the product near excessive heat sources or in direct sunlight Leave enough room around the product for sufficient ventilation Do not block or cover openings in the case or insert objects through the slots Keep the product away from potential sources of electromagnetic interference such as loudspeakers or the base units of cordless telephones Keep your product at least 8 7 inches 22 cm away f...

Page 309: ...t tilt it stand it on its side or turn it upside down otherwise ink may leak Parent topic Important Safety Instructions LCD Screen Safety Instructions Use only a dry soft cloth to clean the LCD screen Do not use liquid or chemical cleansers If the LCD screen is damaged contact Epson If the liquid crystal solution gets on your hands wash them thoroughly with soap and water If the liquid crystal sol...

Page 310: ...ormation a product identifier in the format US AAAEQ TXXXX If requested this number must be provided to the telephone company Applicable certification jack Universal Service Order Codes USOC for the equipment RJ11C A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA A comp...

Page 311: ...t the state public utility commission public service commission or corporation commission for information If your home has specially wired alarm equipment connected to the telephone line ensure the installation of this equipment does not disable your alarm equipment If you have questions about what will disable alarm equipment consult your telephone company or a qualified installer The Telephone C...

Page 312: ...claration of this device and may cause interference levels which exceed the limits established by the FCC for this equipment It is the responsibility of the user to obtain and use a shielded equipment interface cable with this device If this equipment has more than one interface connector do not leave cables connected to unused interfaces Changes or modifications not expressly approved by the manu...

Page 313: ...t to this Agreement binding arbitration shall be administered by JAMS a nationally recognized arbitration authority pursuant to its code of procedures then in effect for consumer related disputes but excluding any rules that permit joinder or class actions in arbitration for more detail on procedure see Section 1 6 below You and Epson understand and agree that a the Federal Arbitration Act 9 U S C...

Page 314: ...ipate in the selection of the arbitrator The arbitrator is bound by the terms of this Agreement The arbitrator and not any federal state or local court or agency shall have exclusive authority to resolve all disputes arising out of or relating to the interpretation applicability enforceability or formation of this Agreement including any claim that all or any part of this Agreement is void or void...

Page 315: ...s fees and costs that your attorney reasonably accrues for investigating preparing and pursuing the Dispute in arbitration Except as agreed upon by you and Epson in writing the arbitrator shall determine the amount of fees costs and expenses to be paid by Epson pursuant to this Section 1 6d e Attorney s Fees Epson will not seek its attorney s fees and expenses for any arbitration commenced involvi...

Page 316: ...son Smart Panel are registered trademark EPSON Exceed Your Vision is a registered logomark and Epson ConnectTM and Remote PrintTM are trademarks of Seiko Epson Corporation Windows is a registered trademark of Microsoft Corporation in the United States and or other countries Apple AirPrint AirPrint logo iPad iPhone iPod touch Mac macOS and OS X are trademarks of Apple Inc registered in the U S and ...

Page 317: ...any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that occurs from the use of any interface cables other than those designated as Epson approved Products by Seiko Epson Corporation This information is subject ...

Page 318: ...Use of Copyrighted Materials Epson encourages each user to be responsible and respectful of the copyright laws when using any Epson product While some countries laws permit limited copying or reuse of copyrighted material in certain circumstances those circumstances may not be as broad as some people assume Contact your legal advisor for any questions regarding copyright law Parent topic Copyright...

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