Epson ES-50 Page 78 User Manual Download

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Solving Problems

Check these sections for solutions to problems you may have using your product.

Scanner Light Status
Solving Scanning Problems
Solving Network Scanning Problems
Solving Scanned Image Quality Problems
Solving Receipt Manager Problems
Uninstall Your Scanner Software
Where to Get Help

Scanner Light Status

You can often diagnose problems with your scanner by checking its lights.

ES-50/ES-55R

Ready light

Summary of Contents for ES-50

Page 1: ...ES 50 ES 60W ES 55R ES 65WR User s Guide ...

Page 2: ......

Page 3: ...1 Special Original Specifications 22 Plastic Card Specifications 22 Wi Fi Networking 23 Network Security Recommendations 23 Connecting to an Existing Wi Fi Network 24 Manually Connecting to a Wi Fi Network 25 Wi Fi Protected Setup WPS 25 Using WPS to Connect to a Network 25 Using WPS PIN Mode to Connect to a Network 26 Direct Wi Fi Mode Setup 27 Enabling a Direct Wi Fi Connection 28 Disabling Wi F...

Page 4: ...eipts and Using Receipt Manager 59 Exporting Receipts to QuickBooks Online 62 Exporting Receipts to QuickBooks Desktop 63 Saving or Exporting Receipts to Quicken 63 Saving Receipt Data as a TurboTax File 64 Saving Receipt Data as a CSV File 65 Scanning Receipts as an Image File 65 Selecting Receipt Manager Settings 66 Exporting or Importing the Receipt Database 66 Changing Column Settings 67 Chang...

Page 5: ...9 Back of Original Image Appears in Scanned Image 89 Scanned Characters are Blurry 89 Characters are not Recognized During Conversion to Editable Text OCR 90 Ripple Patterns Appear in an Image 91 Spots or Lines Appear in All Scanned Images 91 Straight Lines in an Image Appear Crooked 91 Scanned Image is Cropped 91 Resetting the Epson Scan 2 Settings 92 Solving Receipt Manager Problems 92 Cannot Ac...

Page 6: ...ications 102 Notices 104 Important Safety Instructions 104 Battery Safety Instructions ES 60W ES 65WR 106 Restrictions on Copying 106 Default Delay Times for Power Management for Epson Products 107 Binding Arbitration and Class Waiver 107 Trademarks 110 Copyright Notice 111 libTIFF Software Acknowledgment 111 A Note Concerning Responsible Use of Copyrighted Materials 112 Copyright Attribution 112 ...

Page 7: ...7 ES 50 ES 60W ES 55R ES 65WR User s Guide Welcome to the ES 50 ES 60W ES 55R ES 65WR User s Guide For a printable PDF copy of this guide click here ...

Page 8: ...attery ES 60W ES 65WR Scanner Parts Locations See these sections to identify the parts on your scanner Scanner Parts Scanner Buttons and Lights User Replaceable Epson Scanner Accessories Parent topic Scanner Basics Scanner Parts Note The illustrations show the ES 50 ES 55R but the parts are the same for the ES 60W ES 65WR 1 Input slot 2 Loophole 3 USB port ...

Page 9: ...9 Parent topic Scanner Parts Locations Scanner Buttons and Lights ES 50 ES 55R 1 start button 2 automatic feeding mode light 3 Ready light ES 60W ES 65WR ...

Page 10: ...ories from an Epson authorized reseller To find the nearest one call 800 GO EPSON 800 463 7766 in the U S or 800 807 7766 in Canada Part Part number Carrier sheet for portable scanners B12B819451 Maintenance sheet kit 2 B12B819481 Parent topic Scanner Parts Locations Changing the Power Save Settings You can use the Epson Scan 2 Utility to change the time period before the scanner enters sleep mode...

Page 11: ...n the Epson Software folder and select Epson Scan 2 Utility 2 Click the Power Save tab 3 Select the length of time after which you want the scanner to go to sleep as the Sleep Timer setting 4 Select a power off timer setting for the Battery or USB power setting ES 60W ES 65WR 5 Click Set 6 Close the Epson Scan 2 Utility Parent topic Scanner Basics ...

Page 12: ...Connect the scanner to the computer using the micro USB cable that came with the scanner 3 Slide the power switch to turn on the scanner The battery light flashes and shows the battery level while the battery is charging When charging is complete the battery level is shown as full If the scanner is off when charging completes the battery light turns off Note The battery takes about 3 5 hours to fu...

Page 13: ...l Specifications Plastic Card Specifications Loading Originals in the Input Slot You can load an original that meets the document specifications in the input slot Caution Do not load photos or valuable original documents or artwork directly into the scanner This may wrinkle or damage the original Note The illustrations show the ES 50 ES 55R model but the steps are the same for the ES 60W ES 65WR ...

Page 14: ...14 For standard size originals slide your original into the input slot against the left side as shown until it meets resistance Make sure the printed side is faceup and top edge first ...

Page 15: ...into the input slot against the left side as shown until it meets resistance Make sure the printed side is faceup and top edge first Set the paper size in the scanning program and support the original as it enters into and ejects from the scanner ...

Page 16: ...16 For receipts support the original by hand and load it into the input slot against the left side as shown until it meets resistance Make sure the printed side is faceup and top edge first ...

Page 17: ...st the left side as shown until it meets resistance Make sure the printed side is faceup and the flap is facing as shown For envelopes with the flap on the shorter side load the envelope with the flap side last Caution Do not load envelopes with adhesives on them ...

Page 18: ...s resistance Make sure the printed side is faceup Caution Do not load plastic cards vertically or at an angle For irregularly shaped originals use an optional carrier sheet part number B12B819451 Make sure the illustration on the front edge of the carrier sheet is faceup with the original faceup against the left ...

Page 19: ... slot against the left side as shown until it meets resistance Note Only use the carrier sheet designed for your scanner If the carrier sheet is scratched or has been scanned more than 3 000 times stop using it and obtain a new one Parent topic Loading Originals ...

Page 20: ...e Paper size Paper weight Plain paper Fine paper Recycled paper Letter 8 5 11 inches 216 279 mm 9 to 72 lb 35 to 270 g m Legal 8 5 14 inches 216 356 mm A4 8 3 11 7 inches 210 297 mm A5 5 8 8 2 inches 148 210 mm B5 7 2 10 1 inches 182 257 mm B6 5 7 2 inches 128 182 mm A6 4 1 5 8 inches 105 148 mm A7 2 9 4 1 inches 74 105 mm A8 2 1 2 9 inches 52 74 mm 12 to 72 lb 46 to 270 g m Long paper Width 2 0 t...

Page 21: ... Originals with staples or paper clips Originals with sticky notes attached Ripped originals Originals with carbon paper backing Perforated originals Booklets Non paper originals such as clear files fabric and metal foil Originals with glue attached Heavily wrinkled or curled originals Transparent originals such as overhead projector film Originals with wet ink You can only scan these originals by...

Page 22: ...er thickness Envelopes 4 72 9 25 inches 120 235 mm 3 62 6 50 inches 92 165 mm 0 015 inch 0 38 mm or less Irregularly shaped original in carrier sheet Up to A4 8 3 11 7 inches 210 297 mm 0 012 inch 0 3 mm or less excluding the thickness of the carrier sheet Parent topic Loading Originals Plastic Card Specifications You can load 1 plastic card that meets these specifications in your scanner Card typ...

Page 23: ...Your router may already have a default password enabled by your Internet service provider ISP See your ISP and router documentation for instructions on how to change the default password and better secure your network Connect your product only to a network protected by a firewall Connecting your product directly to the Internet may leave it vulnerable to security threats Instead connect it to a ro...

Page 24: ...he wireless router can be connected to your computer over a wireless or wired network 1 Epson scanner 2 Wireless router 3 Computer with a wireless interface 4 Computer 5 Internet 6 Ethernet cable used only for wired connection from the computer to the wireless router Manually Connecting to a Wi Fi Network Wi Fi Protected Setup WPS ...

Page 25: ...ting Wi Fi Network Wi Fi Protected Setup WPS If your network uses a WPS enabled wireless router you can quickly connect your scanner to the network using Wi Fi Protected Setup WPS Note To check if your router is WPS enabled look for a button labeled WPS on your router If there is no hardware button there may be a WPS setting in the software for the device Check your network product documentation f...

Page 26: ...sly connection has failed Restart the scanner and router move them closer together and repeat these steps to try again Parent topic Wi Fi Protected Setup WPS Using WPS PIN Mode to Connect to a Network If you have a WPS enabled wireless router that supports PIN mode you can use Wi Fi Protected Setup WPS PIN mode to connect your scanner to the network 1 Follow the instructions on the Start Here shee...

Page 27: ...i Fi and Wi Fi AP lights on the scanner stay on the scanner is connected to the network Parent topic Wi Fi Protected Setup WPS Direct Wi Fi Mode Setup You can set up your scanner to communicate directly with your computer or another device without requiring a wireless router If your product is not already connected to a wireless network it enters access point mode and the scanner itself acts as th...

Page 28: ...sword shown on the label on the bottom of the scanner The computer connects to the scanner s wireless network If the connection is unsuccessful make sure you entered the password correctly Parent topic Direct Wi Fi Mode Setup Disabling Wi Fi You may need to disable your product s Wi Fi if you need to solve a problem with your network connection Note Before disabling Wi Fi make a note of any networ...

Page 29: ...ult network settings are restored when the lights stop flashing Parent topic Direct Wi Fi Mode Setup Epson DocumentScan App for iOS Android You can use the Epson DocumentScan app to scan from a network scanner to an iOS or Android device over a direct Wi Fi connection ES 60W ES 65WR For more information about Epson DocumentScan search for the app on the App Store iOS or Google Play Android Parent ...

Page 30: ...into the scanner 2 Start the scan by doing one of the following Press the start button on the scanner Epson ScanSmart automatically opens on your computer and the scan job begins Note You can change the scanning button default in the Settings menu Open Epson ScanSmart on your computer Do one of the following Windows 10 Click Epson Software Epson ScanSmart Windows 8 x Navigate to the Apps screen an...

Page 31: ...31 You see a screen like this 3 Select the scan option ...

Page 32: ...you see a screen like this 4 You can review edit or reorder the scanned image s as follows Select Scan more to scan more originals Select Delete to delete selected scanned images Select a rotate option to rotate each scanned image 5 When you are finished reviewing the scanned images click Next ...

Page 33: ... Service Printing a Scan Saving a Scan as a Microsoft Office Format File Parent topic Scanning Related tasks Customizing Action Icons Loading Originals in the Input Slot Saving a Scan You can save a scanned image to your computer as a PDF searchable PDF or JPEG file 1 Make sure your originals are scanned and reviewed See the link below 2 In the Select Action window click Save ...

Page 34: ...ct the OCR Optical Character Recognition language Select the folder on your computer where the document is saved 4 Click Save Parent topic Scanning a Document in Epson ScanSmart Attaching a Scan to E mail You can attach a scanned image to an e mail as a PDF or JPEG file attachment Note Your e mail app and account settings should be configured before scanning 1 Make sure your originals are scanned ...

Page 35: ... save a copy of the scanned image to your computer make sure the checkbox is selected and select the folder on your computer where the document is saved 4 Click Attach to E mail Your e mail program opens with the file attached to a new e mail Parent topic Scanning a Document in Epson ScanSmart Sending a Scan to a Cloud Service You can upload scanned images to a cloud service 1 Make sure your origi...

Page 36: ... document The document type and scan date for the file name are automatically detected You can change them as necessary You can save the scanned image as a PDF JPEG or searchable PDF file If you select searchable PDF you can select the OCR language If you also want to save a copy of the scanned image to your computer click the checkbox 5 Click Send Parent topic Scanning a Document in Epson ScanSma...

Page 37: ...sary Select the number of copies you want to print If you also want to save a copy of the scanned image to your computer click the checkbox The document type and scan date for the file name are automatically detected You can change them as necessary You can save the scanned image as a PDF JPEG or searchable PDF file If you select searchable PDF you can select the OCR language Select the folder on ...

Page 38: ...nd reviewed See the link below 2 In the Select Action window click one of the save to options Note A first time prompt may appear asking you to download a Microsoft Office plug in Click Yes and follow any on screen instructions You see a screen like this 3 Change the settings as follows The document type and scan date for the file name are automatically detected You can change them as necessary Se...

Page 39: ...nging the Scan Settings Changing the File Name Settings Changing the Save Settings Save Settings Customizing Action Icons Parent topic Scanning Changing the Scanner If you are using more than one scanner you can change the scanner that you are using with your computer Note A scanner connected to your computer via USB takes priority over a scanner with a Wi Fi connection 1 Click the Settings button...

Page 40: ...40 You see a screen like this 2 On the Scanner Settings tab click Change You see a screen like this ...

Page 41: ...k OK Parent topic Selecting Epson ScanSmart Settings Changing the Scan Settings You can change detailed scan settings such as the resolution document size and more 1 Click the Settings button You see a screen like this 2 On the Scanner Settings tab click Scan Settings ...

Page 42: ...42 You see a screen like this 3 Change the settings as necessary and click Save Parent topic Selecting Epson ScanSmart Settings ...

Page 43: ...43 Changing the File Name Settings You can change the default file naming method for your scans 1 Click the Settings button You see a screen like this 2 Click the File Name Settings tab ...

Page 44: ...detect the subject and date and add them to the file name You can enter a file name that will be used if OCR cannot detect the subject Select the OCR language Select the date format 4 Click Close Parent topic Selecting Epson ScanSmart Settings Changing the Save Settings You can change the file type options for saving your scans 1 Click the Settings button ...

Page 45: ...45 You see a screen like this 2 Click the Save Settings tab ...

Page 46: ...t Settings Save Settings You can change the settings for how scanned images are saved as PDFs or JPEGs PDF Options Setting Options Description General Generate PDF A File Creates a PDF that conforms to PDF A 1 standards Create file with all pages Saves all pages as one file Compression Level Selects the compression level for color or grayscale images ...

Page 47: ...elected Encoding Windows only Standard Images load from top to bottom in a web browser It takes longer to load the entire image Progressive Images first load completely at low resolution and then adjust to high resolution in a web browser Embed ICC Profile Windows only Allows you to add ICC profiles to the image Parent topic Selecting Epson ScanSmart Settings Customizing Action Icons You can custo...

Page 48: ...48 You see a screen like this 2 Click the Customize Actions tab ...

Page 49: ...anager Receipt Manager software for Epson ScanSmart is included with ES 55R and ES 65WR models and is available as an upgrade for ES 50 and ES 60W models See these sections to activate Receipt Manager software ES 50 ES 60W and start scanning receipts Starting a Free Trial ES 50 ES 60W Activating Receipt Manager ES 50 ES 60W Scanning Receipts and Using Receipt Manager Parent topic Scanning Starting...

Page 50: ...50 1 Do one of the following to start your free trial Click the Manage Receipts icon on the main Epson ScanSmart screen ...

Page 51: ...51 Click the Manage Receipts icon on the Select Action screen ...

Page 52: ...chase License Key The Epson support page opens in your web browser When you receive the license key click Enter License Key and enter it on the screen that appears then click Activate You can also click the link below for instructions on activating Receipt Manager from the Settings menu ...

Page 53: ...53 3 Make sure the scanner and serial number listed match your product and click OK 4 Receipt Manager opens and you can begin using its features ...

Page 54: ...s Hiding the Receipt Manager Trial Icons Parent topic Scanning Using Receipt Manager Hiding the Receipt Manager Trial Icons You can hide the Receipt Manager trial icons from the Epson ScanSmart screens 1 Click the Settings button in Epson ScanSmart You see a screen like this 2 Click the Other Settings tab ...

Page 55: ...creen Note You can also hide or display the trial icon from the Select Action screen on the Customize Actions tab 4 Click Close Parent topic Starting a Free Trial ES 50 ES 60W Activating Receipt Manager ES 50 ES 60W You can purchase a license key to activate Receipt Manager Note The license key can only activate one scanner 1 Click the Settings button ...

Page 56: ...56 You see a screen like this 2 Click the License Management tab ...

Page 57: ...ort page opens in your web browser where you can purchase the license key If you already have a license key go to step 4 4 Make sure the scanner you want to activate the license key for is displayed at the top of the screen Click Change if you want to select a different scanner 5 Click Enter License Key ...

Page 58: ...e license key you purchased and click Activate 7 Click Yes on the next screen Windows only 8 When you see a message indicating that activation was successful click OK The activated scanner and license key appear in the License Management List ...

Page 59: ...scanner Epson ScanSmart automatically opens on your computer and the scan job begins The receipts feed through the scanner When scanning is complete you see a screen like this 3 You can review or reorder the scanned images as follows Select Scan more to scan more receipts Select Delete to delete selected scanned images Select a rotate option to rotate scanned images 4 When you are finished reviewi...

Page 60: ...60 You see a screen like this 5 Click Manage Receipts You see a screen like this ...

Page 61: ...eckboxes in the receipt list are selected for the receipts you want to combine Note You cannot separate receipts once they are combined You must delete and re scan them if you need to separate them Select Duplicate to duplicate receipts You can only duplicate one receipt at a time Make sure the receipt you want to duplicate is selected Select Repeat OCR and select a language if the data fields wer...

Page 62: ...ipt Data as a CSV File Scanning Receipts as an Image File Parent topic Scanning Using Receipt Manager Related references Characters are not Recognized During Conversion to Editable Text OCR Exporting Receipts to QuickBooks Online You can export receipt data to QuickBooks Online Note Make sure you have a current QuickBooks account and your login information is available 1 Make sure your receipts ar...

Page 63: ...uickBooks Desktop software is installed and opened on your computer 1 Make sure your receipts are scanned and reviewed See the link below 2 In the Export and Save window click QuickBooks Desktop You see a screen like this 3 Click Browse and select the QBW company file that you want to export the data to Note The QBW company file must already be created The scanned receipt data is exported Parent t...

Page 64: ...export the receipt data to a QIF file previously saved on your computer The scanned receipt data is saved or exported Parent topic Scanning Receipts and Using Receipt Manager Saving Receipt Data as a TurboTax File You can save receipt data as a TurboTax file 1 Make sure your receipts are scanned and reviewed See the link below Note The tax category needs to be selected for each receipt to be recog...

Page 65: ... the folder on your computer where you want to save the CSV file Parent topic Scanning Receipts and Using Receipt Manager Scanning Receipts as an Image File You can save scanned receipts as an image file 1 Make sure your receipts are scanned and reviewed See the link below 2 In the Export and Save window click Image File You see a screen like this 3 Review the file naming fields select the file ty...

Page 66: ...us settings Exporting or Importing the Receipt Database Changing Column Settings Changing Currency and Language Settings Importing Categories from QuickBooks Desktop or Quicken Parent topic Scanning Exporting or Importing the Receipt Database You can export or import the receipt database This is useful if you change computers Note Make sure each computer has the same version of Epson ScanSmart ins...

Page 67: ...le that was created when you exported the database The current database is overwritten 3 Click Close Parent topic Selecting Receipt Manager Settings Related tasks Scanning Receipts and Using Receipt Manager Changing Column Settings You can choose which columns are displayed in the receipt list 1 Click the Settings button in Receipt Manager You see a screen like this 2 Click the Column Settings tab...

Page 68: ...ove the items up or down in the display order you want 4 Click Close Parent topic Selecting Receipt Manager Settings Related tasks Scanning Receipts and Using Receipt Manager Changing Currency and Language Settings You can change the currency and OCR language for data in Receipt Manager 1 Click the Settings button in Receipt Manager ...

Page 69: ...69 You see a screen like this 2 Click the Currency and Language tab ...

Page 70: ...nt topic Selecting Receipt Manager Settings Related tasks Scanning Receipts and Using Receipt Manager Importing Categories from QuickBooks Desktop or Quicken You can import categories from QuickBooks Desktop or Quicken to use in Receipt Manager 1 Click the Settings button in Receipt Manager ...

Page 71: ...71 You see a screen like this 2 Click the Classification Settings tab ...

Page 72: ...aptured in your scans Increasing the resolution raises the amount of detail captured but comes with the following disadvantages Larger file sizes It takes longer to scan your originals send receive your scans by email or fax and to print your scans The image may become too large to fit on your display or print on paper If you plan to enlarge a scanned image so you can print it at a larger size you...

Page 73: ...ution is 300 dpi dots per inch and you will double the image size later change the resolution setting to 600 dpi You will scan the image at 100 or smaller size Select the resolution setting based on how you will use the scanned image Email view on a computer screen post on the web 96 to 200 dpi Print fax convert to editable text OCR create searchable PDF 200 to 300 dpi Parent topic Scanning ...

Page 74: ...ers Note If the outer case still requires additional cleaning use a slightly damp cloth to wipe the outer case Then wipe the case with a soft dry cloth Parent topic Cleaning and Transporting Your Scanner Cleaning Inside Your Scanner Clean your scanner regularly using the dry cleaning sheet that came with your scanner Dust on the scanning surface can cause spots or lines in your scanned images If s...

Page 75: ...e Epson Scan 2 Utility Windows 10 Click EPSON Epson Scan 2 Utility Windows 8 x Navigate to the Apps screen and select Epson Scan 2 Utility Windows other versions Click or Start All Programs or Programs EPSON Epson Scan 2 Epson Scan 2 Utility Mac Open the Applications folder click Epson Software and click Epson Scan 2 Utility 4 Click Maintenance 5 Click Cleaning Note Cleaning does not start if the ...

Page 76: ... any of the following image quality problems you can calibrate the scanner using the calibration sheet that came with it Scanned images are blurry Scanned colors differ from the colors in the original Scanned images are darker or lighter than the original Scanned images contain vertical lines Note The illustration shows the ES 50 ES 55R but the steps are the same for the ES 60W ES 65WR 1 Turn on t...

Page 77: ...canner If you need to ship your product transport it a long distance or store it for an extended period prepare it for transportation as described here 1 Turn off the scanner ES 60W ES 65WR 2 Disconnect the USB cable if connected 3 Place the scanner in its original packing materials if possible or use equivalent materials with cushioning around the product Caution Strong impacts may damage the sca...

Page 78: ...ht Status Solving Scanning Problems Solving Network Scanning Problems Solving Scanned Image Quality Problems Solving Receipt Manager Problems Uninstall Your Scanner Software Where to Get Help Scanner Light Status You can often diagnose problems with your scanner by checking its lights ES 50 ES 55R 1 Ready light ...

Page 79: ... update fails and the scanner enters recovery mode update the firmware again using a USB connection Disconnect and re connect the USB cable to the computer If this does not solve the problem the scanner may be malfunctioning or the light source in the scanner unit may need to be replaced Contact Epson for support ES 60W ES 65WR 1 Wi Fi light 2 Wi Fi AP light 3 battery light 4 Error status light 5 ...

Page 80: ...ware over a network connection Contact Epson for instructions on updating the firmware again The error status light shows the letter P and the ready light is orange The scanner has started in recovery mode Connect the computer and the scanner with a USB cable during recovery mode you cannot update the firmware over a network connection Contact Epson for instructions on updating the firmware again ...

Page 81: ... If another computer is connected by USB disconnect it If you are using a Mac computer make sure you select the network that has priority on it Parent topic Solving Problems Related references Original Jams in Scanner Where to Get Help Related tasks Loading Originals in the Input Slot Charging the Battery ES 60W ES 65WR Related topics Scanning Wi Fi Networking Solving Scanning Problems Check these...

Page 82: ...to the scanner and the computer Connect the scanner directly to the computer The scanner may not work properly when connected through a USB hub If the scanner is running on the battery under temperatures that are too low or too high the scanner will not turn on Use the scanner within the operating temperature range ES 60W ES 65WR Make sure the battery has enough power ES 60W ES 65WR Make sure the ...

Page 83: ...tings Change and select the scanner you want to use Make sure your scanner is not connected to another computer via USB A USB connection takes priority over a Wi Fi connection Make sure Epson ScanSmart and Epson Scan 2 are installed correctly Reinstall the software if necessary Parent topic Solving Scanning Problems Related references Scanner Light Status Related tasks Customizing Action Icons Sca...

Page 84: ...able A USB connection takes priority over a Wi Fi connection If another computer is connected by USB disconnect it If you are using a Mac computer make sure you select the network that has priority on it Parent topic Solving Scanning Problems Related references Windows System Requirements Mac System Requirements Related tasks Uninstalling Scanner Software Windows Uninstalling Scanner Software Mac ...

Page 85: ...te If paper gets stuck in the roller and remains inside the scanner carefully remove it with a pair of tweezers in the direction of the output slot If you cannot remove it contact Epson for support 2 Carefully follow all loading instructions when you reload your original Parent topic Solving Scanning Problems Related references Original Document Specifications Receipt Specifications Special Origin...

Page 86: ...h USB 1 1 ports If you are using a USB 2 0 port with the scanner make sure it meets the system requirements Scanning may take longer if the battery is low Charge the battery from a computer with a USB connection ES 60W ES 65WR Parent topic Solving Scanning Problems Related references Windows System Requirements Mac System Requirements Cannot Send Scans to a Cloud Service If you cannot send a scan ...

Page 87: ...ter or access point If you see the message Network product is not available currently being used by user there may be a communication error between the scanner and computer Restart the scanner If the Firewall function is active the scanner may not be discovered by the Epson Scan 2 Utility Open the Epson Scan 2 Utility enter the IP address for your scanner and click Add If the scanner and computer ...

Page 88: ...nner driver or network address in your firewall or anti virus software Check to see if access restrictions such as MAC address filtering are set on the router If access restrictions are set add your scanner s MAC address to your router s address list To obtain your scanner s MAC address check the label on the back or bottom of your scanner Then follow the instructions in your router documentation ...

Page 89: ...nned Image If an image from the back of a thin original appears in your scanned image make sure you selected the correct Image Type setting for your original and select the Text Enhancement setting in Epson Scan 2 You can also select the Remove Background setting in Epson Scan 2 Note If you select Color as the Image Type setting you can change the level from Standard to High to remove more of the ...

Page 90: ...ks Changing the Scan Settings Characters are not Recognized During Conversion to Editable Text OCR If characters in your scanned images are not recognized during OCR conversion try these solutions Make sure your original is loaded straight on your product Use an original with clear text Adjust these Epson Scan 2 settings if available and try scanning again Select the correct Image Type setting If ...

Page 91: ...ning sheet Calibrate the scanner using a calibration sheet Make sure the surface of your original is clean Avoid scanning in direct sunlight Note If you are scanning a plastic card with a shiny surface a line may appear in the scan Parent topic Solving Scanned Image Quality Problems Related tasks Cleaning Inside Your Scanner Calibrating Your Scanner Straight Lines in an Image Appear Crooked If str...

Page 92: ... 2 Utility Windows 8 x Navigate to the Apps screen and select Epson Scan 2 Utility Windows other versions Click or Start and select All Programs or Programs Select EPSON Epson Scan 2 Utility Mac Open the Applications folder open the Epson Software folder and select Epson Scan 2 Utility 2 Click the Other tab 3 Click Reset Note If resetting the Epson Scan 2 settings does not solve your problem unins...

Page 93: ... visit the Epson support website for your product Parent topic Solving Receipt Manager Problems License Key is Disabled If you have problems entering a license key try these solutions Make sure the license key is valid and correctly entered The license key is only available for one scanner Make sure you selected the correct scanner If you need to replace your scanner under warranty Epson can issue...

Page 94: ...am Select the scanner software program and click Uninstall Change 5 Restart your computer then see the Start Here sheet to re install your software Note If you find that re installing your scanner software does not solve a problem contact Epson Parent topic Uninstall Your Scanner Software Uninstalling Scanner Software Mac In most cases you do not need to uninstall your scanner software before re i...

Page 95: ...ies and documentation get FAQs and troubleshooting advice or e mail Epson with your questions Speak to a Support Representative Before you call Epson for support please have the following information ready Product name Product serial number located on a label on the product Proof of purchase such as a store receipt and date of purchase Computer configuration Description of the problem Then call U ...

Page 96: ...sories at epson com U S sales epson ca Canadian sales or epson com jm Caribbean sales You can also purchase accessories from an Epson authorized reseller To find the nearest one call 800 GO EPSON 800 463 7766 in the U S or 800 807 7766 in Canada Parent topic Solving Problems ...

Page 97: ...k Interface Specifications ES 60W ES 65WR Safety and Approvals Specifications Windows System Requirements To use your product and its software your computer should use one of these Microsoft operating systems Windows 10 Windows 8 x Windows 7 Note For the latest product software available for your operating system visit the Epson support site at epson com support U S epson ca support Canada or epso...

Page 98: ...heet feed simplex color A4 Photoelectric device CIS Effective pixels 5100 8400 pixels at 600 dpi maximum 2550 21600 pixels at 300 dpi maximum long paper Document size Maximum 8 5 72 inches 215 9 1828 8 mm Documents scanned at 301 dpi or more up to 8 5 14 inches 215 9 355 6 mm Minimum 2 2 inches 50 8 50 8 mm Paper input Faceup loading Paper output Faceup ejection Paper capacity 1 sheet of paper at ...

Page 99: ... pixel internal 1 bit per pixel external Interface One USB 2 0 port Hi Speed IEEE802 11b g n ES 60W ES 65WR You cannot use a USB and network connection at the same time ES 60W ES 65WR Light source RGB LED Parent topic Technical Specifications Dimension Specifications Height 1 4 inches 34 3 mm Width 10 7 inches 272 mm Depth 1 9 inches 47 mm Weight ES 50 ES 55R 0 6 lb 270 g ES 60W ES 65WR 0 7 lb 300...

Page 100: ... 50 ES 55R Operating 2 1 W or less Ready mode 1 1 W Sleep mode 0 4 W Power off mode 0 1 W or less ES 60W ES 65WR connected via USB Operating 2 7 W or less Ready mode 1 6 W Sleep mode 1 0 W Power off mode 0 2 W or less ES 60W ES 65WR connected via Wi Fi with fully charged battery Operating 3 1 W or less Ready mode 2 4 W Sleep mode 1 9 W Power off mode 0 2 W or less Battery ES 60W ES 65WR Type Li io...

Page 101: ... 13 to 140 F 25 to 60 C Humidity non condensing Operating 10 to 85 RH Storage 10 to 90 RH Operating conditions Ordinary office or home conditions Note Avoid operating the scanner in direct sunlight near a strong light source in locations subject to high temperatures or in extremely dusty conditions Parent topic Technical Specifications Network Interface Specifications ES 60W ES 65WR Wireless LAN s...

Page 102: ...ration is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation of the device To prevent radio interference to the licensed service this device is intended to be operated indoors and away from windows to provide maximum shielding Equipment or its tran...

Page 103: ...l WM294V2 E01 Brand EPSON IFT Certification Number RCPEPWM18 1051 Notice for Paraguay Imported by Fastrax S A Av Perú esq Río de Janeiro Barrio Las Mercedes Asunción Paraguay Imported by Sol Control S R L Av Gral Bernardino Caballero 810 esq Celsa Speratti Asunción Paraguay Notice for Peru Product Model ES 60W J421A Brand EPSON This product uses the following WLAN module WLAN Module Model WM294V2 ...

Page 104: ...ot use with wet hands When connecting this product to a computer or other device with a cable ensure the correct orientation of the connectors Each connector has only one correct orientation Inserting a connector in the wrong orientation may damage both devices connected by the cable Do not insert objects into any opening as they may touch dangerous voltage points or short out parts Beware of elec...

Page 105: ...ht at the end If you are not going to use the product for a long period unplug the USB cable from the computer Unplug the scanner and the USB cable and refer servicing to qualified service personnel under the following conditions Liquid has entered the scanner the scanner has been dropped or the case has been damaged the scanner does not operate normally or exhibits a distinct change in performanc...

Page 106: ...the battery could leak or the protection circuit in the battery could be damaged As a result the battery could become hot emit smoke rupture or catch fire Do not use or place the product in temperatures exceeding 140 F 60 C such as near a fire or a heater Otherwise the plastic separator could melt and the individual cells could short circuit As a result the battery could become hot emit smoke rupt...

Page 107: ...utes between you and Epson The term Dispute is meant to have the broadest meaning permissible under law and includes any dispute claim controversy or action between you and Epson arising out of or relating to this Agreement Epson branded products hardware and including any related software or other transaction involving you and Epson whether in contract warranty misrepresentation fraud tort intent...

Page 108: ...the small claims court of your state or municipality if the action is within that court s jurisdiction and is pending only in that court 1 5 WAIVER OF CLASS ACTIONS AND CLASS ARBITRATIONS YOU AND EPSON AGREE THAT EACH PARTY MAY BRING DISPUTES AGAINST THE OTHER PARTY ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE PROCEEDING INCLUDING WITHOUT LIM...

Page 109: ...propriate filing fee to JAMS 500 North State College Blvd Suite 600 Orange CA 92868 U S A iii Send one copy of the Demand for Arbitration to the other party same address as the Dispute Notice or as otherwise agreed by the parties b Hearing Format During the arbitration the amount of any settlement offer made shall not be disclosed to the arbitrator until after the arbitrator determines the amount ...

Page 110: ... amendments to the dispute resolution procedure and class action waiver provisions other than a change to Epson s address in this Agreement Epson will obtain your affirmative assent to the applicable amendment If you do not affirmatively assent to the applicable amendment you are agreeing that you will arbitrate any Dispute between the parties in accordance with the language of this Section 1 or r...

Page 111: ...urred by purchaser or third parties as a result of accident misuse or abuse of this product or unauthorized modifications repairs or alterations to this product or excluding the U S failure to strictly comply with Seiko Epson Corporation s operating and maintenance instructions Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consum...

Page 112: ... EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL INCIDENTAL INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE DATA OR PROFITS WHETHER OR NOT ADVISED OF THE POSSIBILITY OF DAMAGE AND ON ANY THEORY OF LIABILITY ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE Parent topic Copyright Notice A Note Concer...

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Epson ES-50, User Manual

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