Epson EF-100 Series, User Manual

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Solutions to Streaming Device Problems
If you cannot operate the Epson streaming device included with your projector using the projector
remote control, try the following solutions:
• Make sure the streaming device is securely connected to the projector's HDMI extension cable and
USB power cable.
• Make sure the streaming device is connected to Wi-Fi. You need an Internet connection to view online
streaming content.
• Make sure the projector remote control is paired to the streaming device.
• Make sure you are using the projector remote control and not the remote control for Android TV.
Caution: The streaming device included with your projector is designed for use with this projector.
Epson takes no responsibility for repair costs incurred by connecting any other streaming device to your
projector.
Parent topic: Solving Projector or Remote Control Operation Problems
Related tasks
Pairing the Projector Remote Control
Solutions to Remote Control Problems
If the projector does not respond to remote control commands, try the following solutions:
• Check that the remote control batteries are installed correctly and have power. If necessary, replace
the batteries.
• Make sure you are operating the remote control within the reception angle and range of the projector.
• Make sure the projector is not warming up or shutting down.
• Check to see if a button on the remote control is stuck down, causing it to enter sleep mode. Release
the button to wake the remote control up.
• Make sure the projector remote control is paired to the streaming device to operate Android TV
features (if applicable).
• Make sure you are using the projector remote control and not the remote control for Android TV.
• Strong fluorescent lighting, direct sunlight, or infrared device signals may be interfering with the
projector's remote receivers. Dim the lights or move the projector away from the sun or interfering
equipment.
• If you lose the remote control, you can purchase another from an authorized Epson reseller.