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Epson DS-780N, User Manual

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Epson DS-780N User Manual Download Page 122

122

LCD screen message

Condition/solution

Check the following when a
computer is not found. - Connection
between the scanner and the
computer (USB or network) -
Installation of a necessary
application - Version of an
application - Power supply of a
computer - Firewall settings and so
on - Group settings of a scanner and
Document Capture Pro - Execution
of re-searching. For details, see your
documentation.

Try the following:

• Make sure the scanner is connected and correctly configured.

• Install Epson Scan 2 and Document Capture Pro (Windows),

Document Capture (Mac), or Document Capture Pro Server
on your computer or server.

• Install the latest version of the application.

• Make sure the AC adapter is securely connected to the

scanner and an electrical outlet. Check that the outlet is
working properly by plugging another electrical device into it.

• Check the firewall settings for Epson software.

• Make sure the Group setting is the same for the computer and

the scanner.

• Search for the computer again.

Recovery mode

An error has occurred during firmware updating. Connect your
product using a USB cable and try downloading the Firmware
Update from the Epson support site. If you still need help,
contact Epson for support.

Parent topic:

Solving Problems

Solving Scanning Problems

Check these solutions if you have problems scanning with your product.

Scanner Does Not Turn On or Turns Off Unexpectedly
Scanning Software Does Not Operate Correctly
Cannot Start Epson Scan 2
Original Feeds Incorrectly in Scanner
Original Jams in Scanner
Scanning is Slow
Cannot Scan Over a Network

Parent topic:

Solving Problems

Summary of Contents for DS-780N

Page 1: ...DS 780N User s Guide ...

Page 2: ......

Page 3: ...een 19 Scanner Parts 20 User Replaceable Epson Scanner Parts and Accessories 22 Using Power Saving Settings 23 Changing the Sleep Timer Settings 23 Changing the Power Off Timer Settings 25 Loading Originals 26 Loading Originals in the Input Tray 26 Loading Multiple Sizes of Originals in the Input Tray 33 Original Document Specifications 36 Loading Plastic and Laminated Cards in the Input Tray 38 P...

Page 4: ...ional Scanning Settings Main Settings Tab 77 Additional Scanning Settings Advanced Settings Tab 78 Scanning Settings for Special Documents 79 Image Format Options 80 Scan Resolution Guidelines 81 Scanning Special Projects 81 Scanning Two Originals onto One Sheet Stitching Images Windows 82 Scanning Multi Page Originals as Separate Files Windows 84 Convert Scanned Documents to Editable Text OCR 88 ...

Page 5: ...of Original Image Appears in Scanned Image 129 Scanned Characters are Blurry 130 Characters are not Recognized During Conversion to Editable Text OCR 130 Ripple Patterns Appear in an Image 131 Spots or Lines Appear in All Scanned Images 131 Scanned Image is Cropped 132 Resetting the Epson Scan 2 Settings 132 Uninstall Your Scanner Software 133 Uninstalling Scanner Software Windows 133 Uninstalling...

Page 6: ...strictions on Copying 144 Default Delay Times for Power Management for Epson Products 145 Binding Arbitration and Class Waiver 145 Trademarks 148 Copyright Notice 149 libTIFF Software Acknowledgment 149 A Note Concerning Responsible Use of Copyrighted Materials 150 Copyright Attribution 150 ...

Page 7: ...7 DS 780N User s Guide Welcome to the DS 780N User s Guide For a printable PDF copy of this guide click here ...

Page 8: ...ns to learn about the control panel and select control panel settings Control Panel Buttons and Lights Changing LCD Screen Language Selecting the Date and Time Adjusting Control Panel Sounds Adjusting the Screen Brightness Turning Off the Operation Time Out Setting Preventing PC Connection via USB Setting a Password and Locking the Control Panel Entering Characters on the LCD Screen Parent topic S...

Page 9: ...act your administrator for more information Icons Description Displays the Home screen Slow mode is enabled Paper feeding speed is reduced during scanning Indicates that the roller assembly kit needs to be replaced Press the icon to display the message An Ethernet connection is established No Ethernet connection Displays additional information or instructions There is a problem with the indicated ...

Page 10: ...ke this 4 Scroll down and select Language 5 Select a language Parent topic Using the Control Panel Selecting the Date and Time Before using your product select the current date time and daylight saving phase in your area and choose your preferred date and time format Note This setting can be locked by an administrator If you cannot access or change this setting contact your administrator for assis...

Page 11: ...11 2 Select Settings 3 Select Common Settings You see a screen like this 4 Scroll down and select Date Time Settings You see a screen like this ...

Page 12: ...T you must change this setting to match the season When you change from Winter to Summer your product automatically sets its clock ahead one hour When you change from Summer to Winter it sets its clock back one hour 12 Select Time Difference 13 Enter the time difference between your local time and UTC Coordinated Universal Time and select OK Parent topic Using the Control Panel Adjusting Control P...

Page 13: ...ncrease the sound 7 Select OK to exit Note You can also adjust the sound level for the Error Notice function Parent topic Using the Control Panel Adjusting the Screen Brightness You can adjust the brightness of the LCD screen 1 Press the home button if necessary 2 Select Settings 3 Select Common Settings ...

Page 14: ...Out Setting The Operation Time Out setting causes the LCD screen to return to the Home screen after a few minutes of inactivity This feature is enabled by default but you can turn it off Note This setting can be locked by an administrator If you cannot access or change this setting contact your administrator for assistance 1 Press the home button if necessary 2 Select Settings 3 Select Common Sett...

Page 15: ...t OK Parent topic Using the Control Panel Preventing PC Connection via USB You can disable access from a USB connected computer This restricts non network access to the product and protects the security of confidential scanned documents 1 Press the home button if necessary 2 Select Settings 3 Select Common Settings ...

Page 16: ... Control Panel You can set an administrator password to lock the following settings and prevent them from being changed Network settings Web Service settings Scan settings System Administration settings Web Config settings EpsonNet Config settings Note For more information on administration settings see the Administrator s Guide 1 Press the home button if necessary ...

Page 17: ...17 2 Select Settings 3 Scroll down and select System Administration You see a screen like this 4 Select Admin Settings 5 Select Admin Password 6 Select Register ...

Page 18: ...Note Keep a copy of your password in a safe place 9 Select OK 10 Turn Lock Setting on When the control panel is locked you must enter the password to access any of the locked settings Note If you forget your password contact Epson for assistance Parent topic Using the Control Panel Related tasks Entering Characters on the LCD Screen ...

Page 19: ...s To move the cursor select the left or right arrows To change the case of letters select To enter numbers or symbols select To change the keyboard layout select To enter a frequently used domain address or URL select To delete the previous character select To enter a space select Parent topic Using the Control Panel ...

Page 20: ...20 Scanner Parts 1 Control panel 2 Edge guides 3 Input tray 4 Input tray extension 5 ADF Automatic Document Feeder 6 Output tray 7 Output tray extensions ...

Page 21: ...21 8 Stopper 1 Kensington security slot 2 Service USB port do not use 3 USB 3 0 port 4 LAN port 5 Power inlet ...

Page 22: ...User Replaceable Epson Scanner Parts and Accessories You can purchase genuine Epson accessories at epson com U S sales or epson ca Canadian sales You can also purchase accessories from an Epson authorized reseller To find the nearest one call 800 GO EPSON 800 463 7766 in the U S or 800 807 7766 in Canada Part Part number Carrier sheet B12B819051 ...

Page 23: ...r to save energy and resources Changing the Sleep Timer Settings Changing the Power Off Timer Settings Parent topic Scanner Basics Changing the Sleep Timer Settings You can adjust the time period before your product enters sleep mode and turns off the LCD screen Note This setting can be locked by an administrator If you cannot access or change this setting contact your administrator for assistance...

Page 24: ...24 You see a screen like this 4 Select Sleep Timer You see a screen like this 5 Do one of the following Press the or icon to decrease or increase the number of minutes ...

Page 25: ...automatically if it is not used for a specified period of time Note This setting can be locked by an administrator If you cannot access or change this setting contact your administrator for assistance 1 Press the home button if necessary 2 Select Settings 3 Select Common Settings You see a screen like this 4 Select Power Off Timer 5 Select Off or select a time period between 30minutes and 12h 12 h...

Page 26: ...ment specifications in the input tray Caution Do not load photos or valuable original documents or artwork directly into the input tray This may wrinkle or damage the original Load these originals using an optional carrier sheet The steps below describe loading originals of the same size To load originals of multiple sizes at once see the link at the end of these steps 1 Open the input tray and pu...

Page 27: ...ut the input or output tray extensions and do not open the stopper 3 Slide the input tray edge guides all the way out 4 If you are loading a multi page original fan your stack of originals Note If you are loading an original that is 15 5 inches 393 8 mm or longer load only one sheet at a time ...

Page 28: ...e as shown 6 Load standard originals into the input tray printed side down and top edge first and guide them in until they meet resistance If you are loading paper business cards load up to 30 cards printed side down and top edge first into the input tray horizontally and slide them in until they meet resistance ...

Page 29: ...29 ...

Page 30: ...30 If you are loading hole punched originals load them with the holes facing down or to the side as shown The holes must be within 1 2 inches 30 mm of the edge of the originals ...

Page 31: ...31 7 Slide the edge guides against the edges of the original ...

Page 32: ...ls from the output tray push in the output tray and allow the originals to eject freely onto the surface below the scanner If the scanned images are affected by the originals ejecting below the scanner try placing the scanner on the edge of a table where the ejected originals can drop freely If scanning thin or wrinkled paper causes paper jams slow down the feeding speed by selecting Settings Exte...

Page 33: ...e original document specifications Caution Do not load photos or valuable original documents or artwork directly into the input tray This may wrinkle or damage the original Load these originals using an optional carrier sheet 1 Open the input tray and pull up its extension 2 Pull out the output tray and its extension and open the stopper Note If you are loading originals that are 15 5 inches 393 8...

Page 34: ...34 3 Slide the input tray edge guides all the way out ...

Page 35: ... on the output tray extension to fit the ejected originals Note If thicker paper does not eject properly or falls from the output tray push in the output tray and allow the originals to eject freely onto the surface below the scanner If the scanned images are affected by the originals ejecting below the scanner try placing the scanner on the edge of a table where the ejected originals can drop fre...

Page 36: ... lb 104 g m 74 sheets 34 lb 127 g m 62 sheets 42 lb 157 g m 50 sheets 56 lb 209 g m 38 sheets 68 lb 256 g m 30 sheets 110 lb 413 g m 18 sheets Loading capacity may vary depending on the paper type A4 8 3 11 7 inches 210 297 mm A5 5 8 8 2 inches 148 210 mm A6 4 1 5 8 inches 105 148 mm B5 7 2 10 1 inches 182 257 mm B6 5 7 2 inches 128 182 mm A8 2 1 2 9 inches 52 74 mm 34 to 110 lb 127 to 413 g m Wid...

Page 37: ...s Loading capacity may vary depending on the paper type Paper business cards Business cards Up to 56 lb 210 g m 30 cards loaded horizontally Note You can load originals of different sizes paper types and thicknesses up to this size Letter 8 5 11 inches 216 279 mm Caution Do not load the following types of originals directly in the scanner or they may be damaged or may damage the scanner Thermal pa...

Page 38: ...ss paper Perforated originals Originals with labels or stickers Fabric or other non paper originals Parent topic Loading Originals in the Input Tray Loading Plastic and Laminated Cards in the Input Tray You can load plastic and laminated cards that meet the card specifications in the input tray 1 Open the input tray pull out the output tray and open the stopper Do not pull out the extensions ...

Page 39: ...39 2 Slide the input tray edge guides all the way out 3 Load plastic or laminated cards printed side down and top edge first into the input tray horizontally and slide them in until they meet resistance ...

Page 40: ...40 Note Do not load plastic cards vertically ...

Page 41: ...son Scan 2 when scanning the cards Plastic and Laminated Card Specifications Parent topic Loading Originals Related references Plastic and Laminated Card Specifications Related topics Scanning Plastic and Laminated Card Specifications You can load original plastic and laminated cards that meet these specifications in your scanner ...

Page 42: ...9 inches 120 150 mm or smaller 0 03 inch 0 8 mm maximum 1 card Note Plastic cards with glossy surfaces may not scan properly Parent topic Loading Plastic and Laminated Cards in the Input Tray Loading Special Originals You can load a photo or large thick or folded original in the input tray using one or more carrier sheets You can also load envelopes Make sure the originals meet the specifications ...

Page 43: ...s extension and open the stopper Note If you are loading originals that are 15 5 inches 393 8 mm or longer do not pull out the input or output tray extensions and do not open the stopper 3 Slide the input tray edge guides all the way out ...

Page 44: ...44 4 Load envelopes vertically in the input tray with the printable side down and the flap facing as shown Slide in the envelopes until they meet resistance ...

Page 45: ...nd place it in the center of an optional carrier sheet Make sure the illustration on the front edge of the carrier sheet is facing up For a photo or an irregularly shaped original load it in the center of an optional carrier sheet with the printed side face down Make sure the illustration on the front edge of the carrier sheet is facing up ...

Page 46: ...46 6 Load the carrier sheet in the input tray as shown until it meets resistance Folded original ...

Page 47: ...47 Photo or irregularly shaped original ...

Page 48: ... from the output tray push in the output tray and allow the originals to eject freely onto the surface below the scanner If the scanned images are affected by the originals ejecting below the scanner try placing the scanner on the edge of a table where the ejected originals can drop freely Special Original Specifications Parent topic Loading Originals Related references Special Original Specificat...

Page 49: ...nly in a carrier sheet Up to this size A4 8 3 11 7 inches 210 297 mm 0 012 inch 0 3 mm maximum excluding the thickness of the carrier sheet 10 carrier sheets Envelopes 4 49 6 38 inches 114 162 mm 4 33 8 66 inches 110 220 mm 0 015 inch 0 38 mm maximum 10 envelopes Irregularly shaped originals load only in a carrier sheet Up to this size A4 8 3 11 7 inches 210 297 mm 0 012 inch 0 3 mm maximum exclud...

Page 50: ...r product only to a network protected by a firewall Connecting your product directly to the Internet may leave it vulnerable to security threats Instead connect it to a router or other network connection protected by a firewall Your router may already have a firewall set up by your Internet service provider check with your ISP for confirmation For best results set up and use a private IP address f...

Page 51: ...it to the router or hub using an Ethernet cable 1 Epson scanner 2 Ethernet cable 3 Ethernet hub switch 4 Computers with a wired network interfaces 5 Router 6 Internet Parent topic Wired Networking Connecting to the Network from the Control Panel You can select or change network settings using your product s control panel ...

Page 52: ...es you through network setup 1 Make sure your scanner is not connected to your Ethernet hub 2 Press the home button if necessary 3 Select Settings 4 Select Network Settings 5 Select Change Settings You see a screen like this 6 Select TCP IP 7 Select Manual as the Obtain IP Address setting Note Select Auto if you are setting the IP address automatically using the DHCP function of the router ...

Page 53: ...select OK 11 Select the Secondary DNS field enter the IP address for the secondary DNS server using the displayed keyboard and select OK 12 Confirm the displayed network settings and select Start Setup to save them Note If you entered the wrong IP Address Subnet Mask or Default Gateway you will not be able to proceed Repeat these steps to try again 13 Select Close on the confirmation screen 14 Con...

Page 54: ... network scanning 1 Do one of the following to start EpsonNet Config Windows 10 Click EpsonNet EpsonNet Config Windows 8 x Navigate to the Apps screen and select EpsonNet Config Windows other versions Click or Start and select All Programs or Programs Select EpsonNet EpsonNet Config EpsonNet Config Mac Open the Applications folder and select Epson Software EpsonNet EpsonNet Config EpsonNet Config ...

Page 55: ...vice that is connected to the same network as your product Note For more information on administration settings see the Administrator s Guide 1 Check your network status 2 Note your product s IP address 3 On a computer or other device connected to the same network as your product open a web browser 4 Enter your product s IP address into the address bar You see the available Web Config utility opti...

Page 56: ...an Using the Product Control Panel You can scan an original from the control panel using jobs created in Document Capture Pro or Document Capture Set the operation mode on the control panel before scanning 1 Make sure you installed the product software and connected the product to your computer or network Note Restart your computer after installing the product software to enable scanning from the ...

Page 57: ...n Document Capture Pro or Document Capture To skip double feed detection when scanning originals such as envelopes or plastic cards set the DFDS Function setting to On To slow down the scanning speed set the Slow setting to On 9 Select the Start icon Setting the Operation Mode on the Product Control Panel Adding and Assigning Scan Jobs with Document Capture Pro Windows Adding and Assigning Scan Jo...

Page 58: ... in this mode Note Document Capture Pro Server Windows must be installed and running on the server Select Client Mode if your product is connected to the computer via USB cable 6 Select Start Setup 7 Select Close to return to the Settings menu Parent topic Starting a Scan Using the Product Control Panel Adding and Assigning Scan Jobs with Document Capture Pro Windows You can view change or add ava...

Page 59: ... new job select settings as necessary and click OK You can now use the new scan job when you scan with Document Capture Pro Note See the Help information in Document Capture Pro for details 4 To assign scan jobs to the selection list on the product control panel click the Button Assignment icon ...

Page 60: ...en you scan using the Document Capture Pro option on the product control panel You do this by accessing the scan jobs in the Document Capture program 1 Start Document Capture on a computer connected to the product 2 Click the Manage Job icon from the toolbar at the top of the window You see a window showing the current scan job list 3 To add a scan job click the icon enter a name for the new job s...

Page 61: ...ndows 7 or Windows Vista English only Note To use this feature on Windows 7 or Windows Vista you must first set up WSD on the computer See Windows help for instructions 1 Make sure you installed the product software and connected the product to your computer or network 2 Place your original on the product for scanning 3 Press the home button if necessary 4 Select Computer WSD 5 Select a computer 6...

Page 62: ...the Epson website for use with Windows 10 S you must obtain software only from the Windows Store Windows 10 Click and select EPSON Epson Scan 2 Windows 8 x Navigate to the Apps screen and select Epson Scan 2 Windows other versions Click or Start and select All Programs or Programs Select EPSON Epson Scan 2 Epson Scan 2 Mac Open the Applications folder open the Epson Software folder and select Epso...

Page 63: ...63 You see an Epson Scan 2 window like this ...

Page 64: ... section You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S you must obtain software only from the Windows Store 1 Open your scanning program and select its scanning option See your scanning program help for instructions 2 Select your product Note In certain programs you may need to select your product as the source first If you see a S...

Page 65: ...65 You see an Epson Scan 2 window like this ...

Page 66: ...re version you are using See the Help information in Document Capture Pro for details 1 Do one of the following to start Document Capture Pro Windows 10 Click and select Epson Software Document Capture Pro Windows 8 x Navigate to the Apps screen and select Document Capture Pro Windows other versions Click or Start and select All Programs or Programs Select Epson Software Document Capture Pro You s...

Page 67: ...job icons or click the arrow next to the Job Settings button to select a different format 4 If you want to select detailed scan settings click Switch to Standard View and select Scan Settings from the Scan Setting Name list ...

Page 68: ...68 You see a window like this 5 Select any displayed scan settings you want to use and click OK 6 Click Scan ...

Page 69: ... images click the Add Page icon and follow the instructions on the screen 8 Check the scanned images and edit them as necessary 9 Click one of the Destination icons to choose where to send your scanned files If you cannot see all of the icons below click the arrow next to the icons 10 Depending on the destination you chose click OK or Send to complete the scan Parent topic Scanning Related tasks L...

Page 70: ... preview and change the scanned file settings as necessary Note The settings may vary depending on the software version you are using See the Help information in Document Capture for details 1 Open the Applications folder open the Epson Software folder and select Document Capture You see a window like this Note You may need to select your scanner from the scanner list 2 Click the Scan icon ...

Page 71: ... of these steps 3 Select any displayed scan settings you want to use Note See the Help information in Document Capture for details 4 If you want to select detailed scan settings close the Scan Settings window open the Scan menu at the top of the Mac desktop and select Displays the EPSON Scan Setup Screen 5 Click the Scan icon and select any detailed scan settings you want to use 6 Click Scan ...

Page 72: ...red images click the icon select Acquire from Scanner and repeat the previous steps 8 Check the scanned images and edit them as necessary 9 Click one of the Destination icons to choose where to send your scanned files If you cannot see all of the icons below click the arrow next to the icons 10 Depending on the destination you chose click OK or Send to complete the operation Parent topic Scanning ...

Page 73: ...matically scans your document and saves the scanned file in JPEG format in your operating system s Documents or My Documents folder or opens it in your scanning program You can select settings preview and change the scanned file settings as necessary 1 Start Epson Scan 2 ...

Page 74: ...74 You see this window ...

Page 75: ... setting that matches the size of your original or select Auto Detect to have Epson Scan 2 automatically detect the size You can select Customize to enter a custom size if necessary 5 Select your original image type and how you want it scanned as the Image Type setting 6 Select the Resolution setting you want to use for your scan 7 Select any of the additional settings that you want to use on the ...

Page 76: ...t or other special original see the link below for other setting requirements for special documents 12 Select the format in which you want to save your scanned file as the Image Format setting If necessary select Options and select any desired format options 13 Enter the file name for your scanned file in the File Name field Select Settings to modify the file name settings ...

Page 77: ... Settings Tab You can select these additional scanning settings on the Epson Scan 2 Main Settings tab Stitch Images When scanning double sided originals lets you lay out images from both sides of the original one scanned page Rotate Rotates the original image clockwise to the desired angle before scanning it Select Auto to allow your product to automatically rotate the image based on the orientati...

Page 78: ...age areas such as skin tones This option improves results when scanning magazines or newspapers The results of descreening do not appear in the preview image only in your scanned image Remove Background Removes the background of the originals Text Enhancement Sharpens the appearance of letters in text documents Auto Area Segmentation Makes black and white images clearer and text recognition more a...

Page 79: ...ings tab in Epson Scan 2 when scanning special originals Type of original Required settings Envelope Select Off as the Detect Double Feed setting Plastic cards Select Plastic Card Landscape as the Document Size setting and Off as the Detect Double Feed setting Carrier sheet If you select Auto Detect as the Document Size setting paper skew is automatically corrected even if the Correct Document Ske...

Page 80: ...JPEG jpg An image format that lets you highly compress image data However the higher the compression the lower the image quality The TIFF format is recommended when you need to modify or retouch your scanned image PNG png An image format that does not lose quality during editing TIFF tif A file format created for exchanging data between many programs such as graphic and DTP software Multi TIFF tif...

Page 81: ...can 2 Resolution setting in your scan Increase the resolution by the same amount you will increase the image size to retain a high image quality For example if the resolution is 300 dpi dots per inch and you will double the image size later change the Resolution setting to 600 dpi You will scan the image at 100 or smaller size Select the Epson Scan 2 Resolution setting based on how you will use th...

Page 82: ...t into the carrier sheet with the folded edge against the right side of the carrier sheet Make sure to insert the carrier sheet into the scanner with the white edge facing down 1 Load your original containing multiple images in your product 2 Do one of the following to start Document Capture Pro Windows 10 Click and select Epson Software Document Capture Pro Windows 8 x Navigate to the Apps screen...

Page 83: ...83 4 Select Scan Settings from the Scan Setting Name list and click Detailed Settings You see an Epson Scan 2 window like this ...

Page 84: ... Parent topic Scanning Special Projects Related references User Replaceable Epson Scanner Parts and Accessories Scanning Multi Page Originals as Separate Files Windows You can use Document Capture Pro Windows to scan multi page originals as separate scanned files You indicate where you want the new scanned files to start by inserting a blank page or barcode between the pages of your original Note ...

Page 85: ...sions Click or Start and select All Programs or Programs Select Epson Software Document Capture Pro You see this window Note Click Switch to Simple View if necessary 3 Click the Job Settings button 4 Click the New Job icon ...

Page 86: ... the Job Name field and select any displayed scan settings you want to use Note See the Help information in Document Capture Pro for details 6 Click Save select the save settings you want to use and select Apply job separation 7 Click Separation Settings ...

Page 87: ...nals as the Separator setting 9 Select Create Folder and select a folder name 10 Select any other file naming settings you want and click OK 11 Click Send and select a destination 12 Click OK to close the Job Settings window then click OK again The separation job is created ...

Page 88: ...rocess is called OCR Optical Character Recognition To scan and use OCR you need to install an OCR program such as ABBYY FineReader Scanning Using OCR Windows Scanning Using OCR Mac Parent topic Scanning Special Projects Scanning Using OCR Windows You can use the ABBYY FineReader OCR program to convert scanned documents to editable text 1 Load your original in the scanner 2 Do one of the following ...

Page 89: ...are going to scan as the Document Languages setting 4 Click Scan Document 5 If you see the Select Scanner window select your product and click OK Note Do not select a WIA option for your product it will not work correctly You see a window like this 6 Select your scanner settings ...

Page 90: ...nt is scanned and processed into editable text The file is then saved and opened in an application associated with the file type you selected if available on your system 13 When you are finished scanning close the ABBYY FineReader window Parent topic Convert Scanned Documents to Editable Text OCR Scanning Using OCR Mac You can use the ABBYY FineReader OCR program to convert scanned documents to ed...

Page 91: ...ow like this 3 Select your product from the Source list 4 Select the language used in the document you are going to scan as the Document language setting 5 Click on Scan Images to New Document You see a window like this ...

Page 92: ...ings and click Scan Note For best results select Grayscale as the Color Depth setting 7 Click Finish Import You see your scanned image 8 Click on the Export icon 9 Select the program or format you want to scan to and click Next ...

Page 93: ...d save the text in a searchable PDF In a searchable PDF text is recognized using Optical Character Recognition OCR and then embedded in the scanned original Note The required Epson Scan 2 OCR Component is installed automatically when you install your product software as instructed on the Start Here sheet If you install your scanner software programs individually be sure to also install this compon...

Page 94: ...his window 8 Select any of the options on the General tab 9 Select the Text tab 10 Make sure the language used in the document text is selected as the Text Language setting 11 Select the Security tab if you want to add a password to the PDF 12 Click OK 13 Confirm the File Name setting and select a Folder setting for your document 14 Click Scan The scanned image is saved as a searchable PDF Parent ...

Page 95: ...iginal in the scanner 2 Do one of the following to start Document Capture Pro Windows 10 Click and select Epson Software Document Capture Pro Windows 8 x Navigate to the Apps screen and select Document Capture Pro Windows other versions Click or Start and select All Programs or Programs Select Epson Software Document Capture Pro You see this window Note Click Switch to Simple View if necessary 3 C...

Page 96: ...the Office format file you want to use from the File Type drop down list 8 Click Option to display a new window with additional settings 9 Select any additional settings as necessary and click OK 10 Confirm your settings and click OK Your originals are saved in the Office file format you selected Parent topic Scanning Special Projects Scanning to a SharePoint Server or Cloud Service Windows You ca...

Page 97: ...ture Pro Windows 8 x Navigate to the Apps screen and select Document Capture Pro Windows other versions Click or Start and select All Programs or Programs Select Epson Software Document Capture Pro You see this window Note Click Switch to Simple View if necessary 2 Click the at the bottom right corner of the screen ...

Page 98: ...connection and allow Document Capture Pro to access the cloud service If you have previously created a saved setting for the destination select it from the drop down list 5 Adjust any save settings and click OK Your originals are scanned and uploaded to the indicated server or cloud service Parent topic Scanning Special Projects Related tasks Loading Originals in the Input Tray Scanning to a Share...

Page 99: ... Capture for details 4 Click Scan You see a preview of your scan in the Document Capture window 5 Click one of the cloud service Destination icons to choose where to save your scanned file If you cannot see all of the icons below the service software may not be installed the service may not be available on your platform or you need to click the arrow next to the icons Web Folder WebDAV Google Driv...

Page 100: ... connection and allow Document Capture to access the cloud service If you have previously created a saved setting for the destination select it from the drop down list 7 Adjust any save settings then click OK or Send depending on the destination Your originals are scanned and uploaded to the indicated server or cloud service Parent topic Scanning Special Projects ...

Page 101: ...anner and unplug the AC adapter 2 Disconnect any connected cables 3 Clean the outer case with a soft dry cloth Do not use liquid or chemical cleansers Note If the outer case still requires additional cleaning use a slightly damp cloth to wipe the outer case Then wipe the case with a soft dry cloth Parent topic Cleaning and Transporting Your Scanner Cleaning Inside Your Scanner Clean your scanner r...

Page 102: ...d the rollers inside the scanner cover If the glass surface is stained with grease or some other hard to remove material use a genuine Epson cleaning kit Use a small amount of cleaner on the cleaning cloth to remove the stains Be sure to wipe off all remaining liquid Caution Do not spray glass cleaner directly on the scanning surfaces Be careful not to place too much force on the glass ...

Page 103: ...103 5 Use a cotton swab to wipe off any dust or dirt on the sensors shown here Caution Do not use liquid or glass cleaner on the cotton swab 6 Locate the separation roller ...

Page 104: ... Squeeze the tabs on the sides of the separation roller cover and open the cover Caution Be careful not to apply too much force when opening the cover 8 Slide the separation roller to the left and remove it ...

Page 105: ...ft moist cloth Caution Use only a genuine Epson cleaning kit or soft moist cloth to clean the roller using a dry cloth may damage the surface of the roller 10 To replace the separation roller insert the end of the roller into the hole on the right side and lower the other end of the roller into place ...

Page 106: ...n roller cover until you hear it click into place Note If you are not able to close the cover the roller is not installed correctly Remove the roller and reinstall it then try to close the cover again 12 Locate the pickup roller ...

Page 107: ...107 13 Press down on the pickup roller cover latch and pull up the cover to remove it 14 Pull down the tab on the pickup roller and slide the roller to the right to remove it ...

Page 108: ...a soft moist cloth Caution Use only a genuine Epson cleaning kit or soft moist cloth to clean the roller using a dry cloth may damage the surface of the roller 16 To replace the pickup roller align the notches on the roller unit and slide it to the left Press up on the tab to secure the roller ...

Page 109: ... Note If you are not able to close the cover the roller is not installed correctly Remove the roller unit and reinstall it then try to close the cover again 18 Close the scanner cover 19 Plug in the AC adapter and press the power button to turn on the scanner 20 Press the home button if necessary and select Scanner Maintenance ...

Page 110: ...110 21 Select Roller Cleaning 22 Pull down on the cover open lever and open the scanner cover The scanner enters roller cleaning mode ...

Page 111: ... roller counter to determine when your rollers need to be replaced When you replace the scanner rollers reset the scanner roller counter so you know when you may need to replace the rollers again 1 Make sure the scanner is turned on and connected to your computer 2 Do one of the following to open the Epson Scan 2 Utility Windows 10 Click and select EPSON Epson Scan 2 Utility Windows 8 x Navigate t...

Page 112: ...ime to replace the rollers 5 Close the Epson Scan 2 Utility Parent topic Cleaning and Transporting Your Scanner Replacing the Scanner Rollers Replace the scanner rollers when the number of scans exceeds the life cycle of the rollers Check the scanner roller counter to see when you need to replace the rollers 1 Turn off the scanner 2 Unplug the AC adapter ...

Page 113: ...113 3 Disconnect any connected cables 4 Pull down on the cover open lever and open the scanner cover 5 Press down on the pickup roller cover latch and pull up the cover to remove it ...

Page 114: ...n the tab on the pickup roller and slide the roller to the right to remove it 7 To install the new pickup roller align the notches on the roller unit and slide it to the left Press up on the tab to secure the roller ...

Page 115: ...oller cover into the notches as shown and press it down until it clicks into place Note If you are not able to close the cover the pickup roller is not installed correctly Remove the roller unit and reinstall it then try to close the cover again ...

Page 116: ... Squeeze the tabs on the sides of the separation roller cover and open the cover Caution Be careful not to apply too much force when opening the cover 10 Slide the separation roller to the left and remove it ...

Page 117: ...he cover again 13 Close the scanner cover 14 Plug in the AC adapter and turn on the scanner 15 Reset the roller counter after replacing the rollers Resetting the Scanner Roller Counter Parent topic Cleaning and Transporting Your Scanner Related references User Replaceable Epson Scanner Parts and Accessories Related tasks Checking the Scanner Roller Counter Resetting the Scanner Roller Counter Rese...

Page 118: ...118 1 Press the home button if necessary and select Scanner Maintenance 2 Select Roller Replacement 3 Follow the on screen instructions to replace the rollers 4 Select Reset Maintenance Roller Counter ...

Page 119: ...d tasks Checking the Scanner Roller Counter Transporting Your Scanner If you need to ship your product transport it a long distance or store it for an extended period prepare it for transportation as described here 1 Turn off the scanner and unplug the AC adapter 2 Disconnect any connected cables 3 Close the input tray extension and the output tray Note Make sure the output tray is securely closed...

Page 120: ... on the input tray and lift the input tray off of the scanner 5 Place the scanner in its original packing materials if possible or use equivalent materials with cushioning around the product Parent topic Cleaning and Transporting Your Scanner ...

Page 121: ...n to wake the product from sleep mode LCD screen message Condition solution Install the software on your computer or server to use this feature For details see your documentation Install Epson Scan 2 and Document Capture Pro Windows Document Capture Mac or Document Capture Pro Server on your computer or server A job may not be registered Register a job using Document Capture Pro For details see yo...

Page 122: ...nnected to the scanner and an electrical outlet Check that the outlet is working properly by plugging another electrical device into it Check the firewall settings for Epson software Make sure the Group setting is the same for the computer and the scanner Search for the computer again Recovery mode An error has occurred during firmware updating Connect your product using a USB cable and try downlo...

Page 123: ...mputer is not running in a power saving mode such as sleep or standby If so wake your system and restart your scanning software Make sure the scanner is turned on Make sure the connection between the scanner and your computer is secure If you upgraded your operating system but did not reinstall your scanning software try reinstalling it On Windows be sure that the scanner is listed under Imaging D...

Page 124: ...e versions of Epson Scan 2 installed If you do uninstall all versions and install one version If you are using the scanner over a network make sure the network cable is securely connected If you are using the scanner over a network make sure your scanner is displayed in the Scanner Settings screen If your scanner is not displayed in the list click Enable Editing and click Add Add your scanner on t...

Page 125: ...using the Automatic Feeding Mode setting in Epson Scan 2 Select Slow on the scanner control panel to slow down the scanning speed Use the optional carrier sheet for thin or folded documents If you see a double feed error in the Epson Scan 2 window or the Document Capture Pro window start Epson Scan 2 select the Main Settings tab select the Detect Double Feed setting and select Off Parent topic Sol...

Page 126: ...126 3 Pull down the cover open lever and open the scanner cover 4 Gently pull out any jammed originals from inside the scanner ...

Page 127: ...nner control panel to slow down the scanning speed Clean inside the scanner and replace the roller assembly kit if necessary Close the output tray and let the originals fall freely onto the surface below the scanner Parent topic Solving Scanning Problems Related tasks Cleaning Inside Your Scanner Related topics Loading Originals Scanning is Slow If scanning becomes slow try these solutions Scan yo...

Page 128: ...r and check the IP address on the scanner control panel Make sure the Ethernet hub is turned on Restart the Ethernet hub wait for approximately one minute after restarting then check the connection again The order in which the Ethernet hub and scanner are turned on may cause a temporary connection error Restart the scanner wait for approximately one minute after restarting then check the connectio...

Page 129: ... Image Quality Problems Check these sections if a scanned image on your computer screen has a quality problem Back of Original Image Appears in Scanned Image Scanned Characters are Blurry Characters are not Recognized During Conversion to Editable Text OCR Ripple Patterns Appear in an Image Spots or Lines Appear in All Scanned Images Scanned Image is Cropped Resetting the Epson Scan 2 Settings Par...

Page 130: ...tting Adjust the Threshold setting Increase the Resolution setting Parent topic Solving Scanned Image Quality Problems Related references Image Format Options Related tasks Scanning in Epson Scan 2 Characters are not Recognized During Conversion to Editable Text OCR If characters in your scanned images are not recognized during OCR conversion try these solutions Make sure your original is loaded s...

Page 131: ...d by interference from differing pitches in the scanner s screen and your original s halftone screen To reduce this effect adjust these Epson Scan 2 settings if available and try scanning again Select the Descreening setting Select a lower Resolution setting Parent topic Solving Scanned Image Quality Problems Related references Image Format Options Related tasks Scanning in Epson Scan 2 Spots or L...

Page 132: ... Scan 2 select the Advanced Settings tab Set the Edge Fill setting to None Parent topic Solving Scanned Image Quality Problems Resetting the Epson Scan 2 Settings If you continue to experience image quality problems after trying all possible solutions you may need to reset the Epson Scan 2 Settings using the Epson Scan 2 Utility 1 Do one of the following to start the Epson Scan 2 Utility Windows 1...

Page 133: ...the scanner software program and click Uninstall Change Windows 7 or Windows Vista Open the Windows Control Panel utility Select Programs and Features In Classic view select Programs and click Uninstall a program Select the scanner software program and click Uninstall Change 4 Restart your computer then see the Start Here sheet to re install your software Note If you find that re installing your s...

Page 134: ...ort Visit Epson s support website at epson com support U S epson ca support Canada or epson com jm support Caribbean and select your product for solutions to common problems with your product You can download utilities and documentation get FAQs and troubleshooting advice or e mail Epson with your questions Speak to a Support Representative Before you call Epson for support please have the followi...

Page 135: ...documentation for that software for technical support Purchase Supplies and Accessories You can purchase genuine Epson accessories at epson com U S sales or epson ca Canadian sales You can also purchase accessories from an Epson authorized reseller To find the nearest one call 800 GO EPSON 800 463 7766 in the U S or 800 807 7766 in Canada Parent topic Solving Problems ...

Page 136: ...ns Environmental Specifications Network Interface Specifications Safety and Approvals Specifications Windows System Requirements To use your product and its software your computer should use one of these Microsoft operating systems Windows 10 Windows 8 x Windows 7 Windows Vista not supported by Document Capture Pro 2 0 or later Windows XP Professional x64 Edition not supported by Document Capture ...

Page 137: ...ould use one of these operating systems macOS 10 12 x OS X 10 11 x OS X 10 10 x OS X 10 9 x OS X 10 8 x OS X 10 7 x OS X 10 6 8 Note The UNIX File System UFS for OS X and Fast User Switching on OS X is not supported Parent topic Technical Specifications General Specifications Scanner type Sheet feed one pass duplex color Photoelectric device CIS Effective pixels 5100 9300 pixels at 600 dpi 2500 64...

Page 138: ...s per pixel per color 24 bits per pixel external 8 bits per pixel per color Grayscale 30 bits per pixel internal 24 bits per pixel external Black and white 10 bits per pixel internal 1 bit per pixel external Interface SuperSpeed USB 3 0 backward compatible with USB 1 1 2 0 Full Speed USB Host Ethernet 1000BASE T 100BASE TX 10BASE T Note You cannot use a USB connection when using the Document Captu...

Page 139: ...onditions or whether an option is installed Rated DC input power supply voltage 24 V DC Rated DC input current 2 A Power consumption Operating 17 W approximate Ready mode 8 8 W approximate Sleep mode 1 3 W approximate Power off mode 0 1 W approximate AC Adapter AC adapter model 100 to 240 V AC model A471H 220 to 240 V AC model A472E Rated input current 1 2 A Rated frequency range 50 to 60 Hz Rated...

Page 140: ...ork Interface Specifications Standards IEEE802 3i 10BASE T IEEE802 3i u 100BASE TX IEEE802 3ab 1000BASE T IEEE802 3az Energy Efficient Ethernet connected device should be IEEE802 3az compliant Communication mode Auto 10 Mbps Full duplex 10Mbps Half duplex 100 Mbps Full Duplex 100 Mbps Half duplex Connector RJ 45 Use a category 5e or higher STP Shielded twisted pair cable to prevent risk of radio i...

Page 141: ...141 AC Adapter A471H United States Safety UL60950 1 EMC FCC part 15 Subpart B class B Canada Safety CAN CSA C22 2 No 60950 1 EMC CAN CSA CEI IEC CISPR 22 Class B Parent topic Technical Specifications ...

Page 142: ...o a computer or other device with a cable ensure the correct orientation of the connectors Each connector has only one correct orientation Inserting a connector in the wrong orientation may damage both devices connected by the cable Do not insert objects into any opening as they may touch dangerous voltage points or short out parts Beware of electrical shock hazards Place the product on a flat sta...

Page 143: ...ed for use with the scanner with which it was included Do not attempt to use it with other electronic devices unless specified Use only the type of power source indicated on the AC adapter s label and always supply power directly from a standard domestic electrical outlet with the AC adapter that meets the relevant local safety standards Avoid using outlets on the same circuit as photocopiers or a...

Page 144: ... flushing see a doctor immediately Do not press too hard on the LCD screen or subject it to heavy impacts Do not use a pointy or sharp object such as a pen or your fingernail to operate the LCD screen If the LCD screen chips or cracks do not touch or attempt to remove the broken pieces contact Epson for support Do not subject your product to sudden changes in temperature or humidity this may cause...

Page 145: ...d software or other transaction involving you and Epson whether in contract warranty misrepresentation fraud tort intentional tort statute regulation ordinance or any other legal or equitable basis DISPUTE DOES NOT INCLUDE IP CLAIMS or more specifically a claim or cause of action for a trademark infringement or dilution b patent infringement c copyright infringement or misuse or d trade secret mis...

Page 146: ...IMITATION FEDERAL OR STATE CLASS ACTIONS OR CLASS ARBITRATIONS CLASS ACTION LAWSUITS CLASS WIDE ARBITRATIONS PRIVATE ATTORNEY GENERAL ACTIONS AND ANY OTHER PROCEEDING WHERE SOMEONE ACTS IN A REPRESENTATIVE CAPACITY ARE NOT ALLOWED ACCORDINGLY UNDER THE ARBITRATION PROCEDURES OUTLINED IN THIS SECTION AN ARBITRATOR SHALL NOT COMBINE OR CONSOLIDATE MORE THAN ONE PARTY S CLAIMS WITHOUT THE WRITTEN CON...

Page 147: ...er made shall not be disclosed to the arbitrator until after the arbitrator determines the amount if any to which you or Epson is entitled The discovery or exchange of non privileged information relevant to the Dispute may be allowed during the arbitration c Arbitration Fees Epson shall pay or if applicable reimburse you for all JAMS filings and arbitrator fees for any arbitration commenced by you...

Page 148: ...e to Epson s address in this Agreement Epson will obtain your affirmative assent to the applicable amendment If you do not affirmatively assent to the applicable amendment you are agreeing that you will arbitrate any Dispute between the parties in accordance with the language of this Section 1 or resolve disputes as provided for in Section 1 7 if you timely elected to opt out when you first assent...

Page 149: ...pson Products or Epson Approved Products by Seiko Epson Corporation Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that occurs from the use of any interface cables other than those designated as Epson approved Products by Seiko Epson Corporation This information is subject to change without notice libTIFF Software Acknowledgment A Note C...

Page 150: ...ARE Parent topic Copyright Notice A Note Concerning Responsible Use of Copyrighted Materials Epson encourages each user to be responsible and respectful of the copyright laws when using any Epson product While some countries laws permit limited copying or reuse of copyrighted material in certain circumstances those circumstances may not be as broad as some people assume Contact your legal advisor ...

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