Epson Disc Producer PP-50 User Manual Download Page 91

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Troubleshooting

Error associated with stacker

Disc transfer error

Turn off the product and remove the disc. If the
same error occurs frequently, contact your
dealer.

Arm failed to release disc

Turn off the product and remove disc.

Do not remove disc from the arm by hand if arm is
picking up the disc. This may damage the arm. To
remove the disc from the arm, turn on the product
again and let initializing process remove the disc.

If the same error occurs frequently, contact your
dealer.

Internal error

Turn off the product and check inside for any
objects, then turn on the product again.

If the same error occurs frequently, contact your
dealer.

Lights

Conditions/Remedies

Power

Busy

Error

Ink

Stacker

Stacker 1 is not correctly inserted

Make sure stacker 1 is correctly inserted.

Stacker 2 is not correctly inserted

Make sure stacker 2 is correctly inserted.

Lights

Conditions/Remedies

Power

Busy

Error

Ink

Stacker

Summary of Contents for Disc Producer PP-50

Page 1: ...User s Guide M00033403 ...

Page 2: ...t of accident misuse or abuse of this product or unauthorized modifications repairs or alterations to this product or excluding the U S failure to strictly comply with Seiko Epson Corporation s operating and maintenance instructions Seiko Epson Corporation shall not be liable against any damages or problems arising from the use of any options or any consumable products other than those designated ...

Page 3: ...anufacturer and the importer in accordance with requirements of directive 2011 65 EU RoHS 13 Warnings Cautions and Notes 14 Chapter 1 Using Your Software System Requirements 15 Using the Product 15 Screens and Procedures in This Guide 17 Setting a Working Folder and Log 18 Adding the Product 19 Setting for Notification of Job Completion 20 Overview of Applications 21 EPSON Total Disc Maker 21 EPSO...

Page 4: ...iscs 33 Accessing EPSON Total Disc Maker 35 Registering Data 35 Creating Labels 38 Making the Stacker Settings 41 Publishing Discs 43 Low Volume Mode 45 Loading Discs 45 Accessing EPSON Total Disc Maker 48 Registering Data 49 Creating Labels 51 Making the Stacker Settings 54 Publishing Discs 56 Read Back Mode Only for PP 50BD 58 Loading Discs 58 Accessing EPSON Total Disc Maker 60 Setting Read Bac...

Page 5: ...Cleaning the Interior of the Product 85 Cleaning the Filter 85 Getting Maintenance Information 87 Transporting Your Product 87 Chapter 5 Troubleshooting Diagnosing the Problem 89 Error Indicators 89 EPSON Total Disc Monitor 96 Checking Product Status 96 Using EPSON Total Disc Monitor 96 Disc or the Disc Tray Does Not Feed Correctly 98 Disc Does Not Feed 98 Multiple Disc Feeds 99 Disc Jams 99 Writi...

Page 6: ...Read 107 Drive of the Product is not Displayed when You Click Safely Remove Hardware Icon 107 Appendix A Where To Get Help Contacting Customer Support 108 Before Contacting Epson 108 Help for Users in the United States and Canada 108 Help for Users in the Europe EMEA 109 Help for Users in Australia 109 Help for User s in Southeast Asia 109 Appendix B Product Information Product Parts and Control P...

Page 7: ...Contents 7 Lifetime 124 ...

Page 8: ...bserve the following when setting up the product Do not block or cover the vents and openings in the product Use only the type of power source indicated on the product s label Use only the power cord that comes with the product Use of another cord may result in fire or electric shock The product s power cord is for use with this product only Use with other equipment may result in fire or electric ...

Page 9: ... to a computer or other device with a cable ensure the correct orientation of the connectors Each connector has only one correct orientation Inserting a connector in the wrong orientation may damage both devices connected by the cable If damage occurs to the plug replace the cord set or consult a qualified electrician If there are fuses in the plug make sure you replace them with fuses of the corr...

Page 10: ...near stacker 3 and that discs in stacker 3 are not slanted Otherwise an error may occur when you close the disc cover Be careful not to trap your fingers when closing the disc cover The product uses galvanized sheet metal and this may cause rusting at the edges however this does not cause any harm to the function of the product Do not place any drink or liquid on the product as penetration by liqu...

Page 11: ...ou leave a cartridge unpacked for a long time before using it normal printing may not be possible Use the ink cartridge before the expiration date printed on its package Do not dismantle ink cartridges or try to refill them This could damage the print head After bringing an ink cartridge inside from a cold storage site allow it to warm up at room temperature for at least three hours before using i...

Page 12: ...plications requiring high reliability safety such as transportation devices related to aviation rail marine automotive etc disaster prevention devices various safety devices etc or functional precision devices etc you should use this product only after giving consideration to including fail safes and redundancies into your design to maintain safety and total system reliability Because this product...

Page 13: ...ful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be require...

Page 14: ...ions and Notes in this User s Guide as indicated below have the following meanings wWarnings must be followed carefully to avoid bodily injury cCautions must be observed to avoid damage to your equipment Notes contain important information and useful tips on the operation of the product ...

Page 15: ...3 32bit SP2 or later Standard Enterprise Windows Server 2003 R2 32bit SP2 or later Standard Enterprise Windows Server 2008 32bit 64bit SP2 or later Standard Enterprise Windows Server 2008 R2 64bit SP1 or later Standard Enterprise Windows Server 2012 64bit Standard Essentials CPU Windows XP Windows Vista Windows 7 Windows 8 Windows Server 2003 Windows Server 2003 R2 PP 50 Intel Pentium 4 or compati...

Page 16: ... more HDD available space Windows XP PP 50 10 GB or more PP 50BD 100 GB or more Windows Server 2003 Windows Server 2003 R2 PP 50 12 9 GB or more PP 50BD 100 GB or more Windows Vista PP 50 25 GB or more PP 50BD 100 GB or more Windows 7 32bit Windows 8 32bit PP 50 26 GB or more PP 50BD 100 GB or more Windows 7 64bit Windows 8 64bit PP 50 30 GB or more PP 50BD 100 GB or more Windows Server 2008 Windo...

Page 17: ...mands and operations compatible with MMC 4 0 or higher and can read subchannel data as a source drive for copying Only for the PP 50BD Use a BD drive that supports commands and operations compatible with MMC 5 0 or higher and can read subchannel data as a source drive for copying BDs Screens and Procedures in This Guide Unless otherwise indicated this guide explains using procedures and screens fo...

Page 18: ...c Setup The EPSON Total Disc Setup will start 2 Select Common Setting for Publishing from the Tool menu The Common Setting for Publishing screen will appear 3 Click Browse to select a folder to create a Working Folder Note Select a drive with sufficient free space For information on the necessary HDD space see the following section See System Requirements on page 15 4 Check the checkbox for Save p...

Page 19: ...d when the connection point port is set automatically 1 Make sure that the product is connected to the computer via the USB cable and that the product is turned on 2 Select Start All Programs EPSON Total Disc Maker EPSON Total Disc Setup The EPSON Total Disc Setup will start 3 Click Add 4 Select Local CD DVD BD publisher and then click Next 5 Select the product to be added from CD DVD BD Publisher...

Page 20: ...ered 1 Select Start All Programs EPSON Total Disc Maker EPSON Total Disc Setup The EPSON Total Disc Setup will start 2 Select Common Setting for Publishing from the Tool menu The Common Setting for Publishing screen will appear 3 Click Notification Settings tab The Notification Settings screen will appear 4 Check Display message box for Notification Method 5 Select either one of the options for No...

Page 21: ...s DVDs BDs and print CD DVD BD labels With the PP 50BD you can also read data from CDs DVDs BDs and store it in a HDD The process used for these actions is called Publish in the EPSON Total Disc Maker program EPSON Total Disc Monitor EPSON Total Disc Monitor is a utility that monitors the product and gives you information about its current status Using EPSON Total Disc Monitor you can also pause c...

Page 22: ...rint on BDs is possible only with the PP 50BD To read data from CDs DVDs BDs is possible only with the PP 50BD Starting EPSON Total Disc Maker Click Start point to All Programs click EPSON Total Disc Maker and then click EPSON Total Disc Maker Getting Information through Online Help You can access online help for EPSON Total Disc Maker from the software or from the Windows Start menu In window of ...

Page 23: ...r driver settings and after this it is reflected in the printer settings for EPSON Total Disc Maker and all other applications Refer to the following sections to access the printer driver From EPSON Total Disc Maker 1 Click Start point to All Programs click EPSON Total Disc Maker and then click EPSON Total Disc Maker 2 Select Print Settings from Tool menu From EPSON Total Disc Setup 1 Click Start ...

Page 24: ... Preferences in the menu Getting Information through Online Help You can access online help for items in the printer driver from your application or from the Windows Start menu See Accessing the Printer Driver on page 23 In the printer driver window try one of the following procedures Right click the item then select Help Click Help ...

Page 25: ...h administrator privileges belonging to the administrator group to uninstall the software When installing the software various Microsoft components may be installed Some of them may not be uninstalled when uninstalling the software 1 Close all applications 2 Click Start and then select Control Panel 3 Click Uninstall a program 4 Choose EPSON Total Disc Maker and then click Uninstall Note If you ca...

Page 26: ... turned off cCaution Fan will operate after turning power off but it will automatically stop after 15 minutes If the product is operating wait for 10 seconds after operation is stopped then turn off power The product may not be recognized by the computer when the power is turned back on while fan is operating In this case disconnect the USB cable and connect it again Note If turning off the produc...

Page 27: ...ode This mode uses stacker 1 and 2 as the input stackers and stacker 3 as the output stacker Different types of discs CD DVD or BD can be loaded into each of the 2 stackers and can create different types of discs This is ideal for creating small batches of discs at once If the same type of discs are loaded into stacker 1 and 2 and Auto is selected for the input stacker setting up to 100 CDs DVDs B...

Page 28: ...d back error occurs the disc will be ejected as an error disc and reading the next disc will be processed Continue publishing regardless of the occurrence of read back errors If you check this checkbox no matter how many times a read back error occurs the jobs will continue without pausing When a read back error occurs disc will be ejected as an error disc and reading the next disc will be process...

Page 29: ...number of discs check print quality by publishing one disc in advance If any dots are missing run head cleaning When writing and printing discs separately it is recommended to print after writing If you write discs after printing ink may cause discs to stick to each other and result in a transport error or dirt stains or scratches on the disc may cause a write error Printing on rib area may result...

Page 30: ...ee the data against loss Do not insert an object like a screwdriver or clip into the drive slot as this may cause a malfunction A published CD DVD BD may not be readable on another type of drive or player due to compatibility The quality of the blank disc determines print and write read quality It is recommended to use only the specified disc type It is recommended that you run a compare while wri...

Page 31: ...Epson website for a list of drives for which operation has been verified Copying CDs DVDs BDs may not be possible depending on the type of CD DVD BD source drive used If problems occur please try using a different CD DVD BD source drive for copying To copy from the drive using EPSON Total DIsc Maker please log onto Windows as a user with administrator privileges belonging to the administrator grou...

Page 32: ...verlap other print data or where they extend beyond the print area Barcodes and 2D codes use the ratio of black to white to indicate information If ink penetration results in a deterioration of the ratio of black to white barcodes and 2D codes may not be able to be read correctly Check whether the printed barcodes and 2D codes can be read correctly by a scanner If a barcode printed with bidirectio...

Page 33: ...ndard Mode Loading Discs Follow the steps below to load discs 1 Open the disc cover 2 Take out stacker 1 3 Fan a stack of discs to prevent them from sticking together Be careful not to scratch the recording side of the discs ...

Page 34: ... Discs 34 4 Load discs into stacker 1 with the printable side facing up cCaution Do not load the discs above the dotted line marked on the stacker otherwise the discs or product may be damaged 5 Insert stacker 1 ...

Page 35: ...ings for writing discs and create the labels printed on the discs Click Start point to All Programs click EPSON Total Disc Maker and then click EPSON Total Disc Maker To learn how to use EPSON Total Disc Maker go to the Help menu Registering Data The following instructions explain how to register data to be written on discs 1 Start EPSON Total Disc Maker ...

Page 36: ...Publishing Discs 36 2 Select type of discs to be published from the list then click Apply ...

Page 37: ...ta tree or data list For details see Help for EPSON Total Disc Maker Note Clicking Auto Insert Data enables you to set for Merge data and burn For details see Help for EPSON Total Disc Maker To access Help for EPSON Total Disc Maker select Help from the Help menu ...

Page 38: ...Publishing Discs 38 Creating Labels The following instructions explain how to create labels using templates provided with the software 1 Click Label on the menu bar of EPSON Total Disc Maker ...

Page 39: ...Publishing Discs 39 2 Click Template tab and select a label design from the list then click Apply ...

Page 40: ...scs 40 3 Make changes on the label as needed in the Background Edit Item and Layout tabs For details see Help for EPSON Total Disc Maker Note To access Help for EPSON Total Disc Maker select Help from the Help menu ...

Page 41: ... the Stacker Settings The following instructions explain how to set stackers 1 Click Publish on the menu bar of EPSON Total Disc Maker 2 Click Properties on the Publish screen of EPSON Total Disc Maker or EPSON Total Disc Setup ...

Page 42: ...Publishing Discs 42 3 Set Stacker Settings Publish Mode Select Standard mode Stacker 1 Select the type of discs that you loaded into stacker 1 4 Click OK ...

Page 43: ...he publish settings on the Publish screen of EPSON Total Disc Maker For details see Help for EPSON Total Disc Maker Note To access Help for EPSON Total Disc Maker select Help from the Help menu 2 Click the Publish button The published discs are output to stacker 2 or stacker 3 according to your setting ...

Page 44: ... indicator is flashing make sure the internal light has turned off and that the arm has stopped moving before performing any operation such as loading or taking out discs Do not put your hands inside the product or operate stackers while the arm is moving Also open and close the disc cover gently For PP 50 When you open the disc cover while running a job the job will pause Closing the disc cover a...

Page 45: ...Volume Mode Loading Discs Follow the steps below to load discs 1 Open the disc cover 2 Take out stacker 1 3 Fan a stack of discs to prevent them from sticking together Be careful not to scratch the recording side of the discs ...

Page 46: ... Discs 46 4 Load discs into stacker 1 with the printable side facing up cCaution Do not load the discs above the dotted line marked on the stacker otherwise the discs or product may be damaged 5 Insert stacker 1 ...

Page 47: ...ent them from sticking together Be careful not to scratch the recording side of the discs 8 Load discs into stacker 2 with the printable side facing up cCaution Do not load the discs above the dotted line marked on the stacker otherwise the discs or product may be damaged ...

Page 48: ...loading discs into the stackers access EPSON Total Disc Maker to make settings for writing discs and create the labels printed on the discs Click Start point to All Programs click EPSON Total Disc Maker and then click EPSON Total Disc Maker To learn how to use EPSON Total Disc Maker go to the Help menu ...

Page 49: ...ing Discs 49 Registering Data The following instructions explain how to register data to be written on discs 1 Start EPSON Total Disc Maker 2 Select type of discs to be published from the list then click Apply ...

Page 50: ...ta tree or data list For details see Help for EPSON Total Disc Maker Note Clicking Auto Insert Data enables you to set for Merge data and burn For details see Help for EPSON Total Disc Maker To access Help for EPSON Total Disc Maker select Help from the Help menu ...

Page 51: ...Publishing Discs 51 Creating Labels The following instructions explain how to create labels using templates provided with the software 1 Click Label on the menu bar of EPSON Total Disc Maker ...

Page 52: ...Publishing Discs 52 2 Click Template tab and select a label design from the list then click Apply ...

Page 53: ...scs 53 3 Make changes on the label as needed in the Background Edit Item and Layout tabs For details see Help for EPSON Total Disc Maker Note To access Help for EPSON Total Disc Maker select Help from the Help menu ...

Page 54: ... the Stacker Settings The following instructions explain how to set stackers 1 Click Publish on the menu bar of EPSON Total Disc Maker 2 Click Properties on the Publish screen of EPSON Total Disc Maker or EPSON Total Disc Setup ...

Page 55: ... Discs 55 3 Set Stacker Settings Publish Mode Select Low volume mode Stacker 1 Select the type of discs that you loaded into stacker 1 Stacker 2 Select the type of discs that you loaded into stacker 2 4 Click OK ...

Page 56: ...lish discs 1 Make the publish settings on the Publish screen of EPSON Total Disc Maker For details see Help for EPSON Total Disc Maker Note To access Help for EPSON Total Disc Maker select Help from the Help menu 2 Click the Publish button The published discs are output to stacker 3 ...

Page 57: ... indicator is flashing make sure the internal light has turned off and that the arm has stopped moving before performing any operation such as loading or taking out discs Do not put your hands inside the product or operate stackers while the arm is moving Also open and close the disc cover gently For PP 50 When you open the disc cover while running a job the job will pause Closing the disc cover a...

Page 58: ...ly for PP 50BD Loading Discs Follow the steps below to load discs to be read 1 Open the disc cover 2 Take out stacker 1 3 Fan a stack of discs to prevent them from sticking together Be careful not to scratch the recording side of the discs ...

Page 59: ...s 59 4 Load discs to be read into stacker 1 with the printable side facing up cCaution Do not load the discs above the dotted line marked on the stacker otherwise the discs or product may be damaged 5 Insert stacker 1 ...

Page 60: ... make settings for reading back data from discs and storing the data Click Start point to All Programs click EPSON Total Disc Maker and then click EPSON Total Disc Maker To learn how to use EPSON Total Disc Maker go to the Help menu Setting Read Back The following instructions explain how to set read back operation 1 Start EPSON Total Disc Maker ...

Page 61: ...Publishing Discs 61 2 Select Read Back from the list then click Apply ...

Page 62: ...Publishing Discs 62 3 Make the read back settings then click Apply For details see Help for EPSON Total Disc Maker Note To access Help for EPSON Total Disc Maker select Help from the Help menu ...

Page 63: ...g the Publish Mode The following instructions explain how to set publish mode 1 Click Publish on the menu bar of EPSON Total Disc Maker 2 Click Properties on the Publish screen of EPSON Total Disc Maker or EPSON Total Disc Setup ...

Page 64: ...Publishing Discs 64 3 Select Read Back mode for Publish Mode 4 Click OK ...

Page 65: ...hing Discs The following instructions explain how to publish 1 Set the number of discs to be read for Copies on the Publish screen of EPSON Total Disc Maker 2 Click the Publish button The published discs are output to stacker 2 ...

Page 66: ...u open the disc cover while running a job and the job will pause Closing the disc cover automatically resumes the job Do not operate the stacker while the unit is beeping as the arm may be damaged If you need to open the disc cover pause or cancel your job before opening it Do not open the ink cartridge cover while running a job Note If Windows shuts down while processing a job the job will be res...

Page 67: ... you take out the published discs from the stacker Be sure to let printed discs dry completely before using them or touching the printed surface Allow Epson specified discs to dry for at least 1 hour and other types of discs for at least 24 hours If the print position is misaligned adjust it using the printer driver For details refer to the printer driver Help If the ink smears adjust the color sa...

Page 68: ...ON Total Disc Monitor appears on your computer screen Select the job you want to pause in the Unfinished Job list and then select Pause Job from the Job menu or click button Note If there is a disc being published the job is paused after the processing is finished The processing of any subsequent job also does not start while the job is paused ...

Page 69: ...g Publishing If you need to resume publishing follow the instructions below Start EPSON Total Disc Monitor Select the job you want to resume in the Unfinished Job list and then select Resume Job from the Job menu or click button ...

Page 70: ... the instructions below Start EPSON Total Disc Monitor Select the job you want to cancel in the Unfinished Job list and then select Cancel Job from the Job menu or click button Note If a disc is being published that processing is stopped and the disc is output to the output stacker ...

Page 71: ...art EPSON Total Disc Monitor Select the job you want to give priority to in the Unfinished Job list and then select Priority Publishing from the Job menu or click button The selected job will be processed after the job in progress Note Any job cannot be given priority before such operations as nozzle checking aligning print head and correcting printing position ...

Page 72: ...Monitor appears automatically when you start a job You can check the ink cartridge status from this window You can also run EPSON Total Disc Monitor from the Start menu See Using EPSON Total Disc Monitor on page 96 Note If any of the ink cartridges installed in the product is broken incompatible with the product model or improperly installed EPSON Total Disc Monitor will not display an accurate ca...

Page 73: ... cartridges with low ink status may not be used when reinserted Do not refill the ink cartridges Other products not manufactured by Epson may cause damage that is not covered by Epson s warranties and under certain circumstances may cause erratic product behavior Keep ink cartridges out of the reach of children Do not allow children to drink from or handle the cartridges Be careful when you handle...

Page 74: ...roduct is based on the use of genuine Epson ink cartridges Use of non genuine ink cartridges may result in reduced print quality and the product performance may not be optimum When the Ink lamp is flashing or lit the ink cartridge is not correctly installed Check that it is installed correctly If installing an ink cartridge does not provide normal printing press the Cleaning button for 3 seconds I...

Page 75: ...low the steps below cCaution Do not remove the cartridge from the product until you are ready to replace it with another Note The illustrations show replacement of the light magenta ink cartridge but the instructions are the same for all the cartridges 1 Make sure that the Power light is on but not flashing 2 Open the ink cartridge cover Note Wait for 4 seconds or more before removing the ink cart...

Page 76: ...he green IC chip on the side of the cartridge This can damage the ink cartridge Always install an ink cartridge immediately after removing the old cartridge If the cartridge is not installed promptly the print head may dry out and be unable to print Do not refill the ink cartridge Other products not manufactured by Epson may cause damage that is not covered by Epson s warranties and under certain ...

Page 77: ...Replacing Ink Cartridges 77 6 Place the new ink cartridge into the slot Then push the ink cartridge until it clicks into place 7 When you are finished replacing cartridges close the ink cartridge cover ...

Page 78: ...eps below to use the nozzle check utility 1 Make sure that an unprinted disc is installed in stacker 1 2 Make sure that no lights are indicating errors and that the disc cover is closed 3 Access the printer driver See Accessing the Printer Driver on page 23 4 Click the Utility tab then click the Nozzle Check button 5 Follow the on screen instructions Below are two sample nozzle check patterns Comp...

Page 79: ...Maintaining Your Product 79 If any segment of the printed lines is missing as shown below this could mean a clogged ink nozzle See Cleaning the Print Head on page 80 ...

Page 80: ...g stops if the ink cartridge cover is opened Print head cleaning consumes ink Excess print head cleaning will result in reduction of ink cartridge life Note Clean the print head only if print quality declines for example if the printout is blurry or the color is incorrect or missing Use the nozzle check utility first to confirm that the print head needs to be cleaned This saves ink When ink is low...

Page 81: ...n and repeat the head cleaning if necessary If the print quality still has not improved at least one of your ink cartridges may be old or damaged and may need to be replaced See Replacing an Ink Cartridge on page 75 Using the Product Buttons Follow the steps below to clean the print head using the product buttons 1 Make sure the PC is turned on 2 Make sure the product is turned on 3 Make sure no l...

Page 82: ...o check and adjust the print head alignment It is recommended to use the same product and type of discs when publishing several discs Using the Print Head Alignment Utility Follow the steps below to align the print head using the print head alignment utility 1 Make sure an unprinted disc is inserted in stacker 1 2 Make sure no lights indicate errors and the disc cover is closed 3 Access the printe...

Page 83: ...low the steps below to adjust the vertical and horizontal printing position using the Correcting the printing position utility 1 Make sure an unprinted disc is inserted in stacker 1 2 Make sure no lights indicate errors and the disc cover is closed 3 Access the printer driver See Accessing the Printer Driver on page 23 4 Click the Utility tab then click the Correcting the Printing Position button ...

Page 84: ...t besides affecting print quality it may cause the electric circuits to short 1 Make sure the product is turned off and all the lights are off and then unplug the power cord from the electrical outlet 2 Use a soft clean cloth to carefully remove any dust or dirt If the dirt does not come off clean it using a soft clean cloth dampened with a mild detergent Then wipe the outside of the product dry w...

Page 85: ...rt from the stackers and inside of the product 4 Place the stackers back in position cCaution Be careful to keep water away from the electronic components Do not spray the inside of the product with lubricants Dirt attached to stacker 3 or 4 should be wiped clean with a soft cloth moistened with neutral detergent Cleaning the Filter Clean the filter located on the rear of the product once every si...

Page 86: ...the filters from the filter covers 4 Use a vacuum cleaner to clean the dust on the filters 5 Place the filters back in position 6 Tighten the screws to close the filter covers cCaution Clean the filter periodically once in every six months ...

Page 87: ...t your product some distance carefully prepare and repack it Be sure to use the original box and packing materials wWarning The product is heavy so have two people lift the product cCaution When storing or transporting the product do not tilt it stand it up vertically or turn it upside down If you need to transport the product carefully prepare and repack it using the original box and packing mate...

Page 88: ... of the product 7 Repack the product and accessories in the original box Note Keep the product level during transport Be sure to remove the protective materials and tape from the product before using it again Be sure to lift the product by the correct positions as shown below ...

Page 89: ...e a specific problem relating to publishing quality a problem not related to publishing quality a disc feeding problem or if the product does not publish at all refer to the appropriate section To solve a problem you may need to cancel publishing See Canceling Publishing on page 70 Error Indicators You can identify many common problems using the lights on your product If the product stops working ...

Page 90: ...rror Ink Stacker 1 2 3 Disc pick up error Resolve the problem as follows 1 Open the disc cover and fan the discs inside the input stacker 2 Close the disc cover and publish disc again If the same error occurs frequently contact your dealer Multiple feed error Resolve the problem as follows 1 Open the disc cover 2 Remove the discs from both the drive tray and the printer tray 3 Fan the discs inside...

Page 91: ...ently contact your dealer Internal error Turn off the product and check inside for any objects then turn on the product again If the same error occurs frequently contact your dealer Do not remove disc from the arm by hand if arm is picking up the disc This may damage the arm To remove the disc from the arm turn on the product again and let initializing process remove the disc Lights Conditions Rem...

Page 92: ...the source stacker is out of discs however the timing of the light flashing may not match the timing of the stacker becoming empty Stacker 1 is overloaded Remove discs so that discs are below the red line Stacker 2 is overloaded Remove discs so that discs are below the red line Stacker 3 is overloaded Remove all the discs from stacker 3 Stacker 2 is full Remove published discs from stacker 2 Stack...

Page 93: ...rectly Replace the ink cartridge or reinstall it If the ink cartridge is not recognized even if it is installed correctly there may be dirt on the green circuit board Wipe it with soft cloth and install it again The product will stop operation before ink is completely empty in order to maintain print head quality Therefore some ink will be left in the ink cartridge It is recommended to use a genui...

Page 94: ...pad is nearly full and the unit will stop functioning when the pad becomes full Do not attempt to service the unit yourself Printer maintenance error A printer maintenance error has occurred Turn off the product and contact your dealer Internal error Turn off the product and check inside for any objects If the same error occurs frequently contact your dealer Leaving the product off after the error...

Page 95: ... for the retry number of times Disc may have a problem Replace the disc and resume job If the same error occurs frequently contact your dealer Invalid disc error An invalid disc error has occurred such as the disc may not be blank or the disc does not have enough space Or the disc loaded in the stacker differs from the disc type you set in the EPSON Total Disc Setup Properties dialog box The error...

Page 96: ...isc Monitor EPSON Total Disc Monitor displays detailed information on the product status There are three ways to access EPSON Total Disc Monitor When you send a job to the product EPSON Total Disc Monitor appears In the EPSON Total Disc Maker window click the Publish button From the Tool menu select Start Total Disc Monitor Click Start point to All Programs click EPSON Total Disc Maker and then cl...

Page 97: ...ridge Status This provides a graphic display of the ink cartridge status Note Printable copies is an approximate value based on the number of labels that can be printed from the present time when printing the same label as last time This value may differ from the actual value as a result of influences such as the printing data and printing environment Up to 1000 is indicated as 1000 or more discs ...

Page 98: ...again before operating the product A disc is not jammed inside the product If it is remove the jammed disc See Disc Jams on page 99 The ink cartridges have not reached replacement time If a cartridge has reached its replacement time replace it See Replacing an Ink Cartridge on page 75 If a disc does not feed from the input stacker 1 Open the disc cover 2 Remove blank discs from the stacker 3 Fan a...

Page 99: ...ver 2 Remove the disc from the tray 3 Remove discs from the input stacker 4 Insert other discs into the input stacker 5 Close the disc cover and the job will resume Disc Jams If a disc is left in the drive or printer tray it will be ejected when you turn off on the product If you cannot remove the disc by restarting the product follow the procedures below If a disc is stuck in the printer tray 1 T...

Page 100: ...tact customer support If your discs jam frequently make sure of the following The discs are smooth not damaged You are using high quality discs The printable sides of the discs are face up in the stacker The stack of discs was fanned before loading The stack of discs is not loaded above the red line in the stacker The number of discs in the stacker does not exceed the limit specified for that disc...

Page 101: ...m then compare it with the illustrations below Click the caption under the illustration that best resembles your printout Good sample Good sample Horizontal Banding on page 102 Vertical Misalignment on page 102 Horizontal Banding on page 102 Vertical Misalignment on page 102 Incorrect or Missing Colors on page 103 Blurry or Smeared Printout on page 103 ...

Page 102: ...product See Publishing Discs on page 26 Vertical Misalignment Run the print head alignment utility See Aligning the Print Head on page 82 Make sure the label type selected in the printer driver is appropriate for the type of disc loaded in the product See Publishing Discs on page 26 Banding Make sure the printable side of the disc is face up in the stacker Run the head cleaning utility to clear an...

Page 103: ...Blurry or Smeared Printout Use genuine Epson ink cartridges Make sure the product is on a flat stable surface that extends beyond the base in all directions The product will not operate properly if it is tilted Make sure your disc is not damaged dirty or too old Make sure your disc is dry and the printable side is facing up Make sure the label type selected in the printer driver is appropriate for...

Page 104: ...for details Uninstall the printer driver then reinstall it See Uninstalling Software on page 25 The printing location may shift depending on the disc used Perform print head alignment or correcting the printing position See Correcting the Printing Position on page 83 The ink receptor layer may shift from the center of the disc making the print location appear shifted from the ink receptor layer Ch...

Page 105: ...the power on The product will recover after about 3 hours with the power off After you restart the product will print at normal speed Uninstall the printer driver then reinstall it See Uninstalling Software on page 25 Ink Adheres to the Recording Surface Depending on the type of disc ink may adhere to the recording surfaces if they are stacked right after printing Make sure of the type of disc bef...

Page 106: ...e at a smaller size You may need to install more memory in your computer Uninstall the printer driver then reinstall it See Uninstalling Software on page 25 The Ink Light is Flashing or is On after you Replace the Cartridge Make sure the ink cartridge is correctly installed Software Cannot be Installed Is the USB cable unplugged Make sure the USB cable is firmly connected Does the USB cable match ...

Page 107: ...lease have an authorized Epson service center replace the ink pad right away The pad is nearly full and the unit will stop functioning when the pad becomes full Do not attempt to service the unit yourself Disc Cannot be Published If the user is logged on as a guest and could not access the service terminal service must be enabled before publishing except for Windows 8 Windows 7 or Windows Vista Co...

Page 108: ... give them the following information Product serial number The serial number label is usually on the back of the product Product model Product software version Click About Version Info or similar button in the product software Brand and model of your computer Your computer operating system name and version Names and versions of the software applications you normally use with your product Help for ...

Page 109: ...sers in Australia Contacts for information support and services are Epson Australia Pty Ltd 3 Talavera Road North Ryde NSW 2113 Australia Phone 02 8899 3666 Fax 02 8899 3777 If you need the latest drivers FAQs manuals or other downloadable access the site at http www epson com au Help for User s in Southeast Asia Contacts for information support and services are PT Epson Indonesia Wisma Kyoei Prin...

Page 110: ...88 Fax 03 5621 2088 Helpdesk 03 5521 5888 http www epson com my Epson Thailand CO Ltd 195 Empire Tower 42nd Floor South Sathorn Road Yannawa Sathorn Bangkok 10120 Thailand Tel 0 2685 9888 Fax 0 2685 9889 Helpdesk 0 2685 9899 http www epson co th Epson Philippines Corporation 8th Floor Anson s Centre 23 ADB Avenue Pasig City 1605 Philippines Trunkline 63 2 706 2609 Customer Care Trunkline 63 2 706 ...

Page 111: ...nk cartridge cover Secures the ink cartridges Open only when installing or replacing ink cartridges b Control panel Use the button and monitor the lights to control your product See the next section for details c Disc cover Open when loading or taking out the discs d Power button Turns the product on or off a b c d ...

Page 112: ...C inlet Plug in the power cord f USB connector Connects a USB cable from your computer to the product g Interface cable locking saddle Use this for directing and gathering the cable h Air vent Leave at least 10 cm 3 94 between the back of the product and the wall for ventilation i Rear printer cover Open this cover only when a disc is stuck in the printer tray e f g h i ...

Page 113: ...ts discs l Stacker 1 Use stacker 1 as a disc input stacker Holds up to 50 discs m Stacker 2 Use stacker 2 as a disc input or output stacker Holds up to about 50 discs n Stacker 3 Use stacker 3 as a disc output stacker Holds up to about 20 discs o Printer Prints on label surface of discs m n j k l o ...

Page 114: ... initializing after replacing an ink cartridge charging ink or cleaning the print head Flashes when jobs are processed On when cover is open or when errors on disc transfer stacker drive or printer occur Flashes when a problem occurs with the product INK On when an ink cartridge has reached its replacement time or is not correctly inserted Flashes when ink is low STACKER On when the stacker is ove...

Page 115: ...ccess either of the following urls http www epson europe com Europe http www discproducer epson com United States and Canada Discs Epson offers the specified CD R DVD R BD R discs for all your writing and printing needs Ink cartridge Product name Product numbers Cyan PJIC1 C C13S020447 Light Cyan PJIC2 LC C13S020448 Light Magenta PJIC3 LM C13S020449 Magenta PJIC4 M C13S020450 Yellow PJIC5 Y C13S02...

Page 116: ...oisture adhesive ink receptor layer on the label surface If stored stacked especially under high humidity and high temperature conditions discs may adhere to each other If an automatic duplication machine is used please check the disc before using Please treat the recording surface blue green colored side and printing surface carefully so they do not have fingerprints dirt dust water or scratches ...

Page 117: ...g instrument like a felt pen and do not use a ballpoint pen Also do not erase once printed Do not use with an auto loading mechanism a drive with a holding mechanism larger than 33 mm or an automotive drive Depending on the condition used the printing surfaces may stick A published CD DVD BD may not be readable on another type of drive or player due to compatibility The recording surface side has ...

Page 118: ... data is important It is recommended to make backups periodically if storing for long period of time Avoid storing in high temperatures and high humidity which may result in blurriness and stickiness of the printing surface Printable area The printable area is the area available for label printing The printable area can be set from the Set Inner Outer Diameter screen of EPSON Total Disc Maker In t...

Page 119: ... used Check whether coloration of print made on the rib stack ring is not uniform Printing on the rib stack ring may cause ink sticking disc sticking and ink erasure after printing Measures to be taken when printing outside printable area When printing inside the inner diameter results in ink sticking disc sticking and ink erasure take the following action to avoid that Set Drying Time on the prin...

Page 120: ...Do not store ink cartridges in high or freezing temperatures or in direct sunlight To ensure that you receive premium print quality and to help protect your print head a variable ink safety reserve remains in the cartridge when your product indicates to replace the cartridge The yields quoted for you do not include this reserve Cartridge yields vary considerably based on images printed print setti...

Page 121: ...ve speed of 40x writing 600 MB data and Speed Bidirectional printing DVD 8 discs hr When using EPSON specified DVD R drive speed of 12x writing 3 8 GB data and Speed Bidirectional printing BD only for PP 50BD 3 discs hr When using EPSON specified BD R drive speed of 6x writing 23 8 GB data and Speed Bidirectional printing Printing direction Bidirectional unidirectional Printing method On demand in...

Page 122: ...4x DVD R 12x 8x 6x 4x 2 4x 1 2x DVD R 12x 8x 6x 4x 2 4x 2x 2 DVD R DL 8x 6x 4x 2 4x 1 2x DVD R DL 8x 6x 4x 2 4x 2x 2 BD R only for PP 50BD 8x 3 6x 4x 2x BD R DL only for PP 50BD 8x 3 6x 4x 2x Drive Tray loading type Stacker capacity Stacker 1 and 2 Max about 50 discs Stacker 3 Max about 20 discs Dimensions Width 377 mm 14 8 inches Depth 465 mm 18 3 inches Height 324 mm 12 8 inches Weight Approx 21...

Page 123: ... 104 F Humidity Operation 1 20 to 80 RH Storage 1 5 to 85 RH Safety UL60950 1 CAN CSA C22 2 No 60950 1 EMC FCC Part 15 Subpart B Class A CAN CSA CEI IEC CISPR 22 Class A AS NZS CISPR22 Class A Low voltage directive 2006 95 EC EN60950 1 EMC directive 2004 108 EC EN55022 Class A EN61000 3 2 EN61000 3 3 EN55024 Compliance USB 2 0 Communication speed Hi Speed 480 Mbps Full Speed 12 Mbps ...

Page 124: ... discs printed The ink pad is estimated to need replacing after about 30 000 discs Based on printing 2 000 discs per month bidirectional Actual results will vary based on such factors as images printed print settings media type frequency of use and temperature ...

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Epson Disc Producer PP-50, User Manual

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