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Epson Disc Producer PP-100 User Manual Download Page 137

137

Troubleshooting

For PP-100/PP-50

 1

Turn the product off. 

See 

“Turning Off the Power” on page 20

.

 2

After the Power light goes off, unplug the power plug from the outlet.

 3

Remove the two screws to remove the rear printer cover.  

 4

Grasp the fixture as shown in the figure below, and push the printer tray in the direction of 
the arrow indicated below. 

5

Open the disc cover.

Summary of Contents for Disc Producer PP-100

Page 1: ...for Mac User s Guide M00050803 ...

Page 2: ...able against any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation NOTICE The contents of this manual are subject to change without notice 2012 Seiko Epson Corporation All rights reserved Trademarks Apple Mac and Mac OS are registered trademarks of Apple Inc...

Page 3: ... the Discproducer Utility Documents Disc You can also display it from the start menu after installing the software Setup Guide for Mac Briefly describes how to set up this product with illustrations See User s Guide for Mac for more information User s Guide for Mac This manual Presents detailed information users need to know such as the product software functions and operations how to troubleshoot...

Page 4: ...oftware Settings 26 Installing Software 26 System Requirements 27 Properties Setting 28 Common Settings for Publishing 30 Setting a Working Folder 30 Notification Settings Only for PP 100AP 31 Write Settings Only for PP 100II PP 100 PP 50 32 Uninstalling the Software 33 Using Software 35 EPSON Total Disc Maker 35 What is EPSON Total Disc Maker 35 Starting EPSON Total Disc Maker 35 EPSON Total Disc...

Page 5: ...nce Box 103 Replacing the Drive Only for PP 100II 105 How to Check When it is Time to Replace the Drive 105 How to Replace the Drive 105 Precautions for Transporting Your Product 106 Troubleshooting 108 Problems and their Remedies 108 Power Control Panel Problems 108 Disc Transferring Input Output Problems 109 Disc Writing Problems Only for PP 100II PP 100 PP 50 110 Label Printing Problems 111 Oth...

Page 6: ...is information before you read this guide WARNING If this display is ignored and the product is mishandled it may result in death or serious injury CAUTION If this display is ignored and the product is mishandled it may result in bodily harm or physical damage Indicates action that should not be performed prohibited Indicates items instruction action that must be performed Indicates that disassemb...

Page 7: ...uild up and fire Do not install in the following types of places Tight spaces where ventilation is poor such as in a closet or on a bookshelf On a rug or bed If you place the product by a wall leave more than 10 cm between the back of the product and the wall It is also necessary to leave enough space in front of the product to open and close the disc cover Do not install in a place where volatile...

Page 8: ...foreign matter such as dust on it Firmly insert the prongs of the power plug all the way When you disconnect the power plug from the outlet be sure to turn off the power and hold the plug as you pull If you stretch the power cord it may become damaged which could result in electric shock or fire Use only the power cord supplied with the product Also do not use the power cord supplied with this pro...

Page 9: ... way other than that specified in the instruction guide This may result in fire Also the connected devices may be damaged Do not insert or drop metal or flammable objects into the air vents or other openings This may result in electric shock or fire CAUTION Do not step or place heavy objects on top of the product Be especially careful in households with small children There is a risk that it could...

Page 10: ...re is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between th...

Page 11: ...CES 003 DECLARATION of CONFORMITY For PP 100 PP 100AP According to 47CFR Part 2 and 15 for Class B Personal Computers and Peripherals and or CPU Boards and Power Supplies used with Class B Personal Computers We EPSON AMERICA INC Located at MS 3 13 3840 Kilroy Airport Way Long Beach CA 90806 Telephone 562 290 5254 Declare under sole responsibility that the product identified herein complies with 47...

Page 12: ...his product Restriction of Use When this product is used for applications requiring high reliability safety such as transportation devices related to aviation rail marine automotive etc disaster prevention devices various safety devices etc or functional precision devices etc you should use this product only after giving consideration to including fail safes and redundancies into your design to ma...

Page 13: ...se to control the product It also shows the status of the product See Control panel on page 17 for details 2 Ink cartridge cover Open to insert and replace ink cartridges 3 Power button Use to turn the product on and off 4 Disc cover Open to load and take out discs 4 1 2 3 ...

Page 14: ...his cover only when a disc is stuck in the printer tray 5 Air vents Expel heat generated inside this product to prevent the temperature from rising Leave at least 10 cm between the back of the product and the wall for ventilation 6 Maintenance box cover Open this cover to replace a maintenance box or remove a disc stuck in the printer tray 1 2 3 5 1 2 3 6 5 PP 100AP PP 100 PP 50 PP 100II 1 2 3 5 6...

Page 15: ...rive 2 when you replace it 5 Printer Prints on the label surface of the discs 6 Stacker 3 Use as the disc output stacker Holds up to about 50 discs 7 Stacker 4 Use as a disc output stacker Holds up to about 5 discs 8 Lock lever Locks and unlocks Stacker 4 Be sure to lock when using Stacker 3 9 Arm Transports discs 10 Stacker 1 Use Stacker 1 as a disc input stacker Holds up to about 50 discs 11 Sta...

Page 16: ...urface of the discs 3 Stacker 3 Use as the disc output stacker Holds up to about 20 discs 4 Arm Transports discs 5 Stacker 1 Use Stacker 1 as a disc input stacker Holds up to about 50 discs 6 Stacker 2 Use Stacker 2 as a disc input or output stacker Holds up to about 50 discs 5 4 6 2 1 3 PP 50 ...

Page 17: ... a job is being processed 3 ERROR light Flashes or turns on when an error occurs 4 INK light PP 100II PP 100AP Flashes or turns on depending on the ink maintenance box status PP 100 PP 50 Flashes or turns on depending on the ink status 5 Cleaning button Cleans the print head 6 STACKER light Flashes or turns on depending on the stacker status PP 100II PP 100 PP 100AP PP 50 2 3 1 2 3 1 4 5 6 6 5 4 ...

Page 18: ...g rapidly a disc is being ejected so do not pull out Stacker 4 Discs may be damaged ERROR ERROR light On The cover disc transport system stacker drive or printer is experiencing an error Flashing The unit is experiencing a problem INK INK light On The ink cartridge has reached its replacement time the ink cartridge is not correctly installed or incorrect ink cartridge is installed For information ...

Page 19: ... The stacker is overloaded or full Flashing The stacker is empty or not correctly inserted The STACKER light flashes when the input stacker is empty however the beginning of the light flashing may not match the exact time that the stacker becomes empty Indicator light Flashing On Status Notes ...

Page 20: ...light flashes The Power light flashes in green then goes off then the power is turned off The fan may continue to operate after the power is turned off but it will automatically stop after 15 minutes The product may not be recognized by the PC when the power is turned back on while fan is operating In this case disconnect the USB cable and connect it again If the product is operating wait for 10 s...

Page 21: ... while a job is being processed while the BUSY light is flashing an alarm beep sounds and the current job enters the standby status Closing the disc cover automatically resumes the job While an alarm beep is sounding the arm is moving To ensure safety do not put your hands inside the product Also do not operate any stackers while an alarm beep is sounding This could damage the arm For PP 100AP PP ...

Page 22: ...er in the direction indicated by the arrow in the illustration below For PP 50 Before closing the disc cover make sure that there are no discs left near Stacker 3 and that discs in Stacker 3 are not slanted Otherwise an error may occur when you close the disc cover ...

Page 23: ...rs Handle the stackers as shown below Stacker 1 Stacker 2 Stacker 1 and Stacker 2 are the same Handle them in the same way Attach Line up the indentations and attach Remove Gently lift and pull towards you to take out Stacker 1 Stacker 2 ...

Page 24: ...P Hold the handle lift it up and then pull towards you to take out For PP 50 Stacker 3 is fixed Its shape differs from that of stacker 3 for the PP 100II PP 100 and PP 100AP When you insert Stacker 3 first check that there are no discs in Stacker 4 and then attach it When you use Stacker 3 set the lock lever to LOCK and do not pull out Stacker 4 ...

Page 25: ...he stacker Push in Hold the Stacker 4 grip and push the stacker in Do not apply strong force to Stacker 4 when handling it When the BUSY light and the STACKER 4 light are flashing rapidly a disc is being ejected so do not pull out Stacker 4 Discs may be damaged When you use Stacker 4 set the lock lever to UNLOCK ...

Page 26: ...ish using this product Printer driver Editing write data is not available with the PP 100AP Important Note You may use the software to operate the EPSON products You may use the EPSON products to copy materials onto media including but not limited to CDs and DVDs You agree to respect the rights of copyright owners EPSON shall have no liability for and you shall hold EPSON harmless from any copyrig...

Page 27: ...higher 65 536 colors or more Interface Mac OS X v10 10 Mac OS X v10 9 For the PP 100II USB 3 0 or USB 2 0 Compatible with USB 3 0 or USB 2 0 standard Ensure Super Speed USB or Hi Speed USB performance For the PP 100 PP 100AP PP 50 USB 2 0 Compatible with USB 2 0 standard Ensure Hi Speed USB performance Mac OS X v10 8 Mac OS X v10 7 Mac OS X v10 6 USB 2 0 Compatible with USB 2 0 standard Ensure Hi ...

Page 28: ... the steps below to set Stacker Settings Drive Settings and Printer Settings with EPSON Total Disc Utility 1 Make sure that the product is connected to the PC via the USB cable and that the product is turned on 2 Start up EPSON Total Disc Utility See Starting EPSON Total Disc Utility on page 39 3 Double click the product name ...

Page 29: ...les a job to be executed again without job processing pausing even if an error occurs during writing The error disc is output to the output stacker The error mark will not be printed in the following cases The job was cancelled An incorrect disc type was found in the input stacker Not enough ink was left to print the error mark Fatal error For PP 100II PP 100 Error discs are ejected to Stacker 4 i...

Page 30: ...e disc publishing operation 1 Start up EPSON Total Disc Utility See Starting EPSON Total Disc Utility on page 39 2 Select Common Settings for Publishing from the Tools menu The Common screen appears 3 Click Browse to select a folder to create a Working Folder 4 Click OK These settings are reflected for all the publishers PP 100II PP 100 PP 100AP PP 50 registered Select a drive with sufficient free...

Page 31: ...tility See Starting EPSON Total Disc Utility on page 39 2 Select Common Settings for Publishing from the Tools menu 3 Click Notification Settings The Notification Settings screen appears 4 Set Notification Method and Notification When Job is Finished See EPSON Total Disc Utility Help for details 5 Click OK For EPSON Total Disc Utility Help see EPSON Total Disc Utility Help on page 39 Notes ...

Page 32: ...e Speed and Write Verification 5 Click OK If you publish with EPSON Total Disc Maker changing the settings is possible also in Publish view Depending on the discs and PC used the writing speed may become slower than the set speed Depending on the discs used writing may not be able to be performed properly at the speed recommended for the disc If this happens write at a slower speed In particular w...

Page 33: ...e running 3 Click System Preferences in the Dock 4 Click Print Scan Print Fax in Mac OS X v10 6 in Hardware 5 Select the printer to be deleted and click 6 When the confirmation message appears click Delete Printer 7 Click Applications 8 Click EPSON Software 9 Click Uninstaller You may be asked for an administrator password when uninstalling the software When asked for a password enter the password...

Page 34: ...34 10 Select EPSON Total Disc Maker and click Uninstall 11 When the uninstall complete screen appears click Quit 1 2 ...

Page 35: ...ilable with the PP 100AP Starting EPSON Total Disc Maker 1 Click Launchpad in the Dock 2 Click EPSON Software 3 Click EPSON Total Disc Maker The EPSON Total Disc Maker starts EPSON Total Disc Maker Help EPSON Total Disc Maker Help contains the procedures for using and specifications of EPSON Total Disc Maker Follow the steps below to display EPSON Total Disc Maker Help 1 Start up EPSON Total Disc ...

Page 36: ...n configuration of EPSON Total Disc Maker See EPSON Total Disc Maker Help for details on use Disc view Starting EPSON Total Disc Maker or clicking Disc in Label view displays Disc view In Disc view you can register the data to write to the disc Disc view is not used with the PP 100AP ...

Page 37: ...37 Using Software Label view Clicking Label in Disc view displays Label view In Label view you can edit the data for printing on the label surface of the disc ...

Page 38: ...38 Publish view Clicking Publish in Disc view or Label view displays Publish view In Publish view you can publish the writing data and label to this product ...

Page 39: ... Click EPSON Software 3 Click EPSON Total Disc Utility The EPSON Total Disc Utility starts EPSON Total Disc Utility Help EPSON Total Disc Utility Help contains the procedures for using and specifications of EPSON Total Disc Utility Follow the steps below to display EPSON Total Disc Utility Help 1 Start up EPSON Total Disc Utility 2 Select EPSON Total Disc Utility Help from the Help menu EPSON Tota...

Page 40: ...lick the Unfinished Job tab and Finished Job tab to display each screen Unfinished Job screen The Unfinished Job screen displays information on job status Selecting a job enables you to click Pause Resume Cancel or Priority Publishing Finished Job screen The Finished Job screen displays information on jobs for which publishing is finished Double clicking a job displays detailed job information ...

Page 41: ...click Properties to display the device s Properties screen Click the General tab Maintenance Info tab and About tab to display each screen Click Printer Utility in each screen to display the Printer Utility screen You can also display the Properties screen by clicking in Publish view of EPSON Total Disc Maker Notes ...

Page 42: ...42 Maintenance Info screen In the Maintenance Info screen you can check maintenance information for your product See Checking Maintenance Information on page 100 for details Notes ...

Page 43: ...43 Using Software About screen In the About screen you can check the serial number and versions for your product ...

Page 44: ...ty For details on Nozzle Check see Checking the Print Head Nozzles on page 85 For details on Head Cleaning see Cleaning the Print Head on page 87 For details on Print Head Alignment see Aligning the Print Head on page 90 For details on Printing Position Correction see Correcting the Printing Position on page 93 Notes ...

Page 45: ...iver is software for the necessary settings to publish discs from commercially available applications other than EPSON Total Disc Maker Displaying Printer Driver Screen Select Print from the File menu of your application to display the setting screen of the printer driver ...

Page 46: ...ings for label printing and disc image file setting to write data onto discs Display the printer driver screen and select Print Settings to display the Print Settings area After setting you can store the current setting as a preset However some items of the preset setting may not be reflected if the current publish mode is different from the publish mode when the preset was stored Notes ...

Page 47: ...2 Drying Time Allows you to set the time taken to dry the ink on the discs in the printer tray after label printing is finished Label Size Allows you to select from among the following label sizes Standard Outside Diameter 116 0 mm Inside Diameter 45 0 mm Wide Outside Diameter 116 0 mm Inside Diameter 25 5 mm User Defined Allows you to set a custom size Disc Image only for PP 100II PP 100 PP 50 Al...

Page 48: ...lor Options to display the Color Options area If you wish you can make color adjustments at the time of printing without making color adjustments to the actual data If Color is set to Black in the Print Settings area color adjustments cannot be made For adjusting print colors see Adjusting Print Colors on page 79 Notes ...

Page 49: ...racked warped or deformed disc The disc may break into pieces inside the product resulting in a malfunction or an injury when the disc is taken out With some discs ink may get on the recording surface if the discs are stacked immediately after printing We recommend using a disc you do not need to do a test print to check the print quality Wait at least 24 hours before checking the color With some ...

Page 50: ...s not possible once data has been written This disc allows double layer recording on a single side This increases the capacity thus enabling recording for a long time or recording of high quality video This is a standard DVD defined by the DVD RW Alliance 80 mm discs are not supported Do not use discs that have lens cleaner labels or stickers or condensation on them Doing so may result in an malfu...

Page 51: ...rmed separately we recommended performing writing before printing Leaving discs stacked may result in them sticking to each other Directly touching or getting moisture on the printing surface immediately after printing may result in blurring Let discs dry sufficiently after printing However let them dry naturally Do not use a dryer or other means Text can be written only on the printing surface Wh...

Page 52: ... other material does not touch the printing surface Such materials may scratch the printing surface Do not store discs in soft cases or bags that may touch the printing surface directly Doing so may result in discs sticking uneven color or discoloration Do not store discs with part of the printing surface covered Doing so may cause uneven color or discoloration Back up copy important data just in ...

Page 53: ... or tray becoming dirty peeling off or blurring of the print or discs sticking together If you print outside of the printing range ink absorbing layer of the discs you are using the ink printed outside the printing area will not fix Check the label print range of the discs you are using before configuring the setting Printable area Recommended print area Inside Diameter Outside Diameter Inside Dia...

Page 54: ...ter driver Standard Wide Inside Diameter Outside Diameter Inside Diameter Outside Diameter 45 0 mm 116 0 mm 25 5 mm 116 0 mm Before printing check that the set print area does not exceed the print area of the discs you are using Printing on the stack ring concentric circular projection portion may result in uneven coloring Printing on the stack ring concentric circular projection portion may resul...

Page 55: ...disc in advance and check that there are no missing dots If any dots are missing perform head cleaning See Cleaning the Print Head on page 87 If writing and printing are performed separately performing writing before printing is recommended If writing is performed after printing ink may cause discs to stick to each other and result in a disc transport error or dirt stains or scratches on discs may...

Page 56: ... See Print Settings area on page 46 for specifying an image file Selecting Publish Mode Select publish mode See page 57 Loading Discs Load discs into the product See page 61 Creating Label Create a label design Application Printer driver See page 68 Print Settings and Registering Write Data Configure print settings and register an image file of write data Publishing Discs Publish a job to the prod...

Page 57: ...u want to publish up to 50 identical discs at once This mode uses Stacker 1 as the input stacker for discs You can select Stacker 2 or Stacker 4 as the output stacker If you select Stacker 2 as the output stacker you can publish up to 50 discs without having to replenish the discs or take out published discs If you select Stacker 4 as the output stacker you can easily take out published discs with...

Page 58: ...re loaded in Stacker 1 and DVD Rs are loaded in Stacker 2 you can just select a stacker as necessary to publish the required discs without having to change the discs If you select Stacker 4 as the output stacker you can easily take out published discs without even having to pause a job during publishing When you select Stacker 3 as the output stacker When you select Stacker 4 as the output stacker...

Page 59: ...iscs Repeatedly replenishing and taking out discs allows for the continuous publishing of up to 1 000 discs When discs are published in Batch Mode the number of discs loaded into Stacker 2 and the number of discs output to Stacker 3 do not always match Also 50 discs may not be output The same applies for the discs output to Stacker 2 In Batch Mode once the height of the stack of discs output to St...

Page 60: ...cs allows for the continuous publishing of up to 1 000 discs When you select Stacker 2 as the output stacker When you select stacker 3 as the output stacker Low volume mode When you want to publish two type of discs without having to change discs This mode uses Stacker 1 and Stacker 2 as the input stackers for discs Published discs are output to Stacker 3 If for example CD Rs are loaded in Stacker...

Page 61: ...en Drive 1 and Drive 2 They may become unable to be removed Be sufficiently careful not to scratch a disc If a long time elapses after discs are loaded in the stacker the separated discs may stick together again Fan the discs again if a long time has elapsed since they were loaded Do not load discs above the red line on the stacker The product may malfunction or the discs may be damaged Make sure ...

Page 62: ...r 1 Up to approximately 50 discs Stacker 2 Up to approximately 50 discs For PP 100II PP 100 PP 100AP When Stacker 4 is set as the output stacker in Standard mode and External Output mode remove Stacker 3 and set the lock lever to UNLOCK In Batch Mode and when Stacker 3 is set as the output stacker in External Output Mode make sure that no discs are loaded in Stacker 3 and Stacker 4 Also set the lo...

Page 63: ... setting See EPSON Total Disc Maker Help for details 3 Click Open Finder There is no need to register write data if you only want to print disc labels If you directly publish CD DVD copies from a CD DVD disc inserted in the drive of your PC see Creating Copies Directly from Discs on page 76 for registering write data If you publish CD DVD copies using a disc image file see Creating Copies from Dis...

Page 64: ...ns of the selected file system the file system restriction dialog box appears See EPSON Total Disc Maker Help for details on file system restrictions If you select Create Disc Image from the File menu after registering the write data the registered data is saved as a disc image file A disc image file is used when creating CD DVD copies of the registered data See Creating Copies from Disc Image Fil...

Page 65: ...ot EPSON specified CD DVDs check whether the printed barcodes or 2D codes can be read correctly by a scanner Do not place barcodes and 2D codes where they overlap with other print data or where they extend out of the print area Barcodes and 2D codes use the ratio of black to white to indicate information If ink penetration results in a deterioration in the ratio of black to white barcodes and 2D c...

Page 66: ...formed properly at the speed recommended for the disc If this happens write at a slower speed In particular we recommend writing to DVD R DL at a slow speed If you print on the matte label type of EPSON specified CDs set Label Type to CD DVD Label If you print on the matte label type of EPSON specified DVDs set Label Type to CD DVD Premium Label If Label Type is set to EPSON Specified CD DVD Label...

Page 67: ... the current job enters the standby status Closing the disc cover automatically resumes the job While an alarm beep is sounding the arm is moving To ensure safety do not put your hands inside the product Also do not operate any stackers while an alarm beep is sounding This could damage the arm For PP 100AP If you open the disc cover while a job is being processed while the BUSY light is flashing m...

Page 68: ...ering write data is not available with the PP 100AP In this example we explain the procedure using Mac Preview 1 Start up Preview 2 Open the data to be printed on the disc label 3 Select Print from the File menu The setting screen of the printer driver appears 4 Set Printer to EPSON PP xxx xxxxxx 5 Set Paper Size to CD DVD When you print using application other than EPSON Total Disc Maker create t...

Page 69: ...69 Publishing Discs 6 Select Print Settings The Print Setting area appears ...

Page 70: ...ers the standby status Closing the disc cover automatically resumes the job While an alarm beep is sounding the arm is moving To ensure safety do not put your hands inside the product Also do not operate any stackers while an alarm beep is sounding This could damage the arm For PP 100AP If you open the disc cover while a job is being processed while the BUSY light is flashing make sure the interna...

Page 71: ...ximately 50 discs Standard mode when the output stacker is set to Stacker 4 Stacker 4 Up to approximately 5 discs External Output mode when the output stacker is set to Stacker 3 Stacker 3 Up to approximately 50 discs External Output mode when the output stacker is set to Stacker 4 Stacker 4 Up to approximately 5 discs Batch mode Stacker 2 Up to approximately 50 discs Stacker 3 Up to approximately...

Page 72: ...ker is set to Stacker 2 Stacker 2 Up to approximately 50 discs Standard mode when the output stacker is set to Stacker 3 Stacker 3 Up to approximately 20 discs Low volume mode Stacker 3 Up to approximately 20 discs After printing on the label surface allow EPSON specified CDs DVDs to dry for at least one hour and other types of discs for at least 24 hours Do not insert discs into a drive or other ...

Page 73: ...b for which you want to pause cancel processing and click Pause Cancel When the job is paused the job status display changes to Paused When the job is cancelled the job display disappears from the Unfinished Job screen If a job is paused when there is a disc being published the job is paused after the processing is finished The processing of any subsequent job also does not start while the job is ...

Page 74: ...p EPSON Total Disc Utility See Starting EPSON Total Disc Utility on page 39 2 Select the job you want to give priority to and click Priority Publishing The selected job will be processed after the job in progress No job can be given priority before such operations as nozzle checking aligning print head and correcting printing position 1 2 Notes ...

Page 75: ...r of the label You can set a value within the range of 7 00 to 11 94 cm 700 to 1194 Mask Rib Area Check this to mask the rib area Rib refers to the protruding section of the disc inside circumference Masking the rib area enables you to prevent ink running onto the rib when a printed disc and rib touch in the output stacker Rib Inside Diameter Set the inside diameter of the rib area You can set a v...

Page 76: ...For the procedures other than registering write data follow the usual flow See Flow for Publishing Discs on page 55 If you publish with applications other than EPSON Total Disc Maker specifying an image file in the print setting of the printer driver allows you to create disc copies See Print Settings area on page 46 As the copy source use a CD DVD drive with support for commands compliant with MM...

Page 77: ...77 Convenient Features 3 Configure each setting See EPSON Total Disc Maker Help for details The registration of write data is now finished ...

Page 78: ...ON Total Disc Maker See Starting EPSON Total Disc Maker on page 35 2 Set Type to Copy 3 Configure each setting See EPSON Total Disc Maker Help for details The registration of write data is now finished If you click Create Disc Image on the File menu after registering write data see page 63 you can create a disc image file Notes ...

Page 79: ...to use a slider to adjust the overall brightness of an image With 0 as the standard you can adjust the brightness from 25 to 25 Moving the slider in the negative direction makes the image darker and moving the slider in the positive direction makes the image brighter This is useful for images that are too dark or too light overall Contrast Allows you to use a slider to adjust the contrast between ...

Page 80: ...publishing with other applications Select Color Correction in the Color Options area of the printer driver to set Mode and Gamma Click Adjustments to set the rest of the items If you set Print Mode Setting to Black in Publish view of EPSON Total Disc Maker you can adjust only Gamma Brightness and Contrast Select ColorSync when adjusting colors between devices If you select ColorSync color adjustme...

Page 81: ...sc Utility See EPSON Total Utility Help for details When the ink cartridges are installed for the first time during setup ink is consumed for filling and so the time to replace the cartridges is earlier than normal Even when Print Mode Setting is set to Black in Publish view of EPSON Total Disc Maker or when Color is set to Black in the Print Settings area of the printer driver all the ink colors ...

Page 82: ...this product due to the use of non Epson brand products will not be free of charge even if the warranty period is still valid This product performs color adjustment based on use of Epson brand ink cartridges Use of non Epson brand ink products can adversely affect the printing quality and prevent the product from realizing its maximum performance Do not place an ink cartridge with the ink supply h...

Page 83: ...k may leak out Do not leave the ink supply port on an ink cartridge facing downward This could stain the desk or other surface In addition dirt stuck on this product may prevent it from functioning properly Do not shake the ink cartridge too hard The ink cartridge may leak if you shake it too much Do not touch the green IC chip attached to the ink cartridge Also never peel off the labels and film ...

Page 84: ...rint even though the ink cartridges are set properly run print head cleaning See Cleaning the Print Head on page 87 If you turn the power off using the power button on the unit the print head is automatically capped which prevents the ink from drying After installing the ink cartridges be sure to turn the power off using the power button on the unit when you are not using the product Do not pull o...

Page 85: ...e nozzle check prints a pattern for checking the status of the nozzles and you can check if the nozzles are clogged by looking at this pattern How to Perform a Nozzle Check 1 Set one unprinted disc into Stacker 1 2 Display the Printer Utility screen of the EPSON Total Disc Utility See Properties screen General screen on page 41 for display procedure 3 Click Nozzle Check ...

Page 86: ...he printed nozzle check pattern If it is normal all of the lines are printed as shown in the illustration on the left below If there are lines that were not printed as shown in the illustration on the right below the nozzles are clogged Run print head cleaning See How to Clean the Print Head on page 88 Normal Clogged ...

Page 87: ...fountain pens or ballpoint pens Normally the print head is automatically capped after printing finishes but if the power suddenly goes off while the product is running it is not capped properly and it dries out Plug the power plug into an outlet directly attached to the wall Do not connect it to a power strip with a switch Be sure to turn the power on and off using the power button If you do not u...

Page 88: ... the BUSY light goes off Running it from a PC 1 Display the Printer Utility screen of the EPSON Total Disc Utility See Properties screen General screen on page 41 for display procedure 2 Click Head Cleaning Print head cleaning consumes ink Note that if you run head cleaning more than necessary the lifetime of the ink cartridges is reduced Do not open the ink cartridge cover while cleaning the prin...

Page 89: ...89 Maintenance 3 Click Start The BUSY light flashes and head cleaning starts When head cleaning is finished the BUSY light goes off ...

Page 90: ...ead moves from left to right gaps may appear in vertical lines and the print results may become blurry If this happens run print head alignment 1 Set one unprinted disc into Stacker 1 2 Display the Printer Utility screen of the EPSON Total Disc Utility See Properties screen General screen on page 41 for display procedure 3 Click Print Head Alignment ...

Page 91: ... Maintenance 4 Click Print The disc on which the print head alignment pattern was printed is output to Stacker 3 or Stacker 4 5 Check the printed print head alignment pattern Print head alignment pattern ...

Page 92: ...h the fewest vertical lines In the illustration above the pattern with the fewest vertical lines is 5 so select 5 If you want to print the print head alignment pattern again to check it set a disc in Stacker 1 and click Realign 7 Click Finish ...

Page 93: ...ion if it has shifted towards the top bottom left or right 1 Set one unprinted disc into Stacker 1 2 Display the Printer Utility screen of the EPSON Total Disc Utility See Properties screen General screen on page 41 for display procedure 3 Click Printing Position Correction ...

Page 94: ...94 4 Click Print The disc on which there are five lines printed on the top bottom left and right respectively as well as one blue upward pointing arrow is output to Stacker 3 or Stacker 4 ...

Page 95: ...tom Select a negative correction value in Vertical 6 Set one unprinted disc into Stacker 1 and click Realign After this repeat Steps 4 through 6 until the lines are printed evenly on the disc on the top bottom left and right 7 Click Finish If you reenter a correction value after the first adjustment the printing position is corrected using a correction value combined with the adjusted value from t...

Page 96: ...tlet and turn the power on Cleaning the Interior If dirt or dust collects in the inside of this product or the stackers or if dirt adheres to it use a soft cloth to wipe off the dirt Ink may sometimes stain stackers Remove the stains by soaking a soft cloth in water or mild detergent wringing it out and then wiping them off Wipe with the cover closed so that moisture does not enter the inside of t...

Page 97: ...on page 20 2 After the Power light goes off unplug the power plug from the outlet 3 Loosen the screws on the filter covers to open them 4 Take the filters off the filter covers 5 Use a vacuum cleaner to clean the dust off the filters 6 Put the filters back on the filter covers Clean the air vents regularly once every six months ...

Page 98: ...0 1 Turn the product off See Turning Off the Power on page 20 2 After the Power light goes off unplug the power plug from the outlet 3 Loosen the screws on the filter covers to open them 4 Take the filters off the filter covers 5 Use a vacuum cleaner to clean the dust off the filters 6 Put the filters back on the filter covers ...

Page 99: ...99 Maintenance 7 Tighten the screws to close the filter covers 8 Plug the power plug into the outlet and turn the power on ...

Page 100: ...rying out maintenance and providing support for your product such as usage status of the internal drives and the number of published discs 1 Display the Printer Utility screen of the EPSON Total Disc Utility See Properties screen General screen on page 41 for display procedure 2 Click the Maintenance Info tab ...

Page 101: ...ve is close to 100 it is time to replace it Item Description Number of printed discs Cumulative number of discs the product has printed Service life of Drive 1 2 Usage status of the drive 1 and drive 2 0 to 100 If Service life of Drive is close to 100 it is time to replace it Item Description Number of printed discs Cumulative number of discs the product has printed Maintenance Box free space Free...

Page 102: ... Total Disc Utility it is almost time to replace the ink pad Clicking displays a message The ink pad for this device will be full very soon The device will stop functioning when the pad becomes full Please consult your manual and take the recommended action immediately For EPSON Total Disc Utility see EPSON Total Disc Utility on page 39 or EPSON Total Disc Utility Help When all the lights on the c...

Page 103: ...Be sure to also replace the filter when you replace the maintenance box See Ink cartridges and Maintenance Box on page 151 for the maintenance box model number The instruction manual and the filter are included with the maintenance box When it is time to replace the maintenance box job processing automatically stops You can replace the maintenance box without turning the power off and then resume ...

Page 104: ...104 Do not touch the green IC chip on the maintenance box Do not touch the ink ejection port of the maintenance box or the inside of the box insertion opening of the product ...

Page 105: ...aintenance Information on page 100 For EPSON Total Disc Utility see EPSON Total Disc Utility on page 39 or EPSON Total Disc Utility Help How to Replace the Drive See the instruction manual of the drive to replace the drive See Drive Only for PP 100II on page 151 for the drive model number Be sure to follow the instruction manual of the PP 100II exclusive optional drive to replace the drive Both dr...

Page 106: ...er than the ones indicated in the illustration on the left when carrying the product may result in damage to the product In particular carrying the product while the disc cover ink cartridge cover or Stacker 4 only for PP 100II PP 100 PP 100AP is open may result in the product being dropped or deformed and damaged Furthermore when putting down this product take care not to trap a finger between th...

Page 107: ...ive materials to the arm and secure them with tape 5 Attach Stacker 1 Stacker 2 and Stacker 3 only for PP 100II PP 100 PP 100AP and secure them with tape 6 Open the ink cartridge cover and secure the ink cartridges with tape 7 Close the ink cartridge cover disc cover and Stacker 4 only for PP 100II PP 100 PP 100AP and secure them with tape 8 With the bottom of the product facing downwards place th...

Page 108: ...g directly into the wall outlet Is power being supplied from the outlet Insert the power cable plug for another electronic product to check if power is being supplied The power does not turn off Hold down the power button for a moment If the power still does not turn off unplug the power cord from the outlet Then turn on the power again and be sure to use the power button to turn off the power Lea...

Page 109: ...try to publish a disc If the arm has picked up a disc Do not remove the disc by hand as the arm may be damaged To remove the disc turn off the power and turn on the power again and let the initialization process remove the disc Unable to output a disc Is there a foreign object such as blue protective tape for transporting inside the product Press the power button to turn off the power and then ope...

Page 110: ...duct in locations with large amounts of dust or smoke This can cause drive writing errors See Handling Discs on page 51 Was the cover opened or the product jolted during publishing Do not subject the product to jolts or impacts during disc publishing The drive may malfunction or the disc may become unusable Also do not open the cover during publishing This could adversely affect the printing and w...

Page 111: ...directional printing is set printing is performed at a high speed and ink is discharged as the print head moves to both the left and right On rare occasions however the printing position when moving from right to left is shifted from the printing position when moving from left to right leading to shifting of the vertical rule lines and blurred printing results Use the print head alignment function...

Page 112: ...ea of the disc Set the inside diameter and outside diameter of the print area so that they match the print area of the disc to be printed See Printable Area on page 53 for details See Printing on User Defined Label Size Discs on page 75 for the setting procedure of the inside diameter and outside diameter Printing position is shifted Correct the printing position if it is shifted See Correcting th...

Page 113: ... used Is use of the drive stopped When a write error occurs based on a preset retry write count use of the drive is automatically stopped Set Drive to Use in Properties screen of EPSON Total Disc Utility to restart the drive See Properties Setting on page 28 Head cleaning does not work Hold down the cleaning button for a moment Has an error occurred in the product If an error has occurred clear th...

Page 114: ...status and remedies also in EPSON Total Disc Utility See EPSON Total Disc Utility Help for details Lights Conditions Remedies Power BUSY ERROR INK STACKER 1 2 3 4 Disc cover or ink cartridge cover open Close covers A job is in the recovering status because disc cover or ink cartridge cover was opened while processing the job Wait for the job to be in the standby status Notes Power light INK light ...

Page 115: ...ent them from sticking together 2 Close the disc cover and retry to publish a disc Multiple feed error Resolve the problem as follows 1 Open the disc cover 2 Remove all the discs from both the drive tray and the printer tray 3 Fully separate the discs in the input stacker to prevent them from sticking together 4 Close the disc cover and retry to publish a disc Do not turn on off the product withou...

Page 116: ...3 Turn the product on and retry to publish a disc If the disc is left in the drive tray or printer tray remove it from the tray See Disc Does not Come Out on page 127 Internal error Resolve the problem as follows 1 Turn the product off 2 Open the disc cover and check that there are no foreign objects inside then close the disc cover If the arm has picked up a disc do not remove the disc by hand as...

Page 117: ...rectly Stacker 1 is empty Load discs into Stacker 1 Note The Stacker 1 light flashes when it is empty however the beginning of the light flashing may not match the exact time that the stacker becomes empty Stacker 2 set as the input stacker is empty Load discs into Stacker 2 Note The Stacker 2 light flashes when it is empty however the beginning of the light flashing may not match the exact time t...

Page 118: ...he ink has reached its replacement time or it is not installed correctly Replace the ink cartridge or reinstall it See How to Replace the Ink Cartridges on page 82 If the ink cartridge is not recognized even if it is installed correctly there may be dirt on the green circuit board Wipe it with soft cloth and install it again The product will stop operation before ink is completely empty in order t...

Page 119: ...aintenance Box on page 103 If the maintenance box is not recognized even if it is installed correctly there may be dirt on the green circuit board Wipe it with soft cloth and install it again Only for PP 100 PP 50 The ink has reached its replacement time or it is not installed correctly The ink pad cannot be replaced by the customer Please contact Customer Support See Where to Get Help on page 142...

Page 120: ... cord and turn on the power again Writing error Resolve the problem as follows 1 Check the disc for any problem Replace it with another disc if any problem was found 2 Clean the fan filter if it is clogged with dust See Cleaning the Air Vents Only for PP 100II PP 100 PP 50 on page 97 3 Check if the drive has reached the end of the service life If so replace the drive See Checking Maintenance Infor...

Page 121: ...121 Troubleshooting Other Error Lights Conditions Remedies Power BUSY ERROR INK STACKER 1 2 3 4 Improper status error Turn the product off and back on ...

Page 122: ...cing the Ink Cartridge on page 81 Drive Status PP 100II PP 100 PP 50 This displays the CD DVD drive status When is displayed check the product drive by referring to the displayed message Printer Status This displays the printer status When is displayed check the product printer by referring to the displayed message When is displayed click to check the displayed message Stacker Status This displays...

Page 123: ...e power by referring to Power Control Panel Problems on page 108 in this guide Is the ERROR light flashing or turned on If the ERROR light is flashing or turned on an error has occurred in this product See Checking Lights for Errors on page 114 for the error checking and remedy procedures Check 3 Check of connection between the product and PC Is the USB cable disconnected Check that the USB cable ...

Page 124: ...1 Click System Preferences in the Dock 2 Click Print Scan Print Fax in Mac OS X v10 6 in Hardware 3 Check that this product icon EPSON PP xxx xxxxxx is found in Printers If the icon is not found the printer is not registered See Setup Guide for Mac to register the printer ...

Page 125: ...nter set to Pause If Paused is displayed for the product s icon EPSON PP xxx xxxxxx follow the steps below to resume the printer 1 Select the product icon EPSON PP xxx xxxxxx and double click Open Print Queue 2 Click Resume Printer ...

Page 126: ...page 33 for the software uninstallation procedure See Setup Guide for Mac for the software installation procedure Please contact Customer Support if this still does not resolve the problem When making inquiries please provide information about your operating environment including the PC model names and versions of software applications and other peripheral models name of this product and its seria...

Page 127: ... 2 After the Power light goes off unplug the power plug from the outlet 3 Wait about one minute until the disc stops rotating and then open the disc cover 4 Insert a hard pin into the eject hole of the drive to open the tray 5 Pull out the disc and gently push in the drive tray to close 6 Close the disc cover 7 Insert the power plug into the outlet and turn on the power When inserting the pin into...

Page 128: ... below For PP 100II 1 Turn the product off See Turning Off the Power on page 20 2 After the Power light goes off unplug the power plug from the outlet 3 Remove the two screws to remove the maintenance box cover 4 Grasp the fixture as shown in the figure below and push the printer tray in the direction of the arrow indicated below 5 Open the disc cover ...

Page 129: ...he printer tray 7 Remove the disc and close the disc cover The printer tray automatically closes when the power is turned on in Step 9 8 Reattach the maintenance box cover 9 Insert the power plug into the outlet and turn on the power ...

Page 130: ... outlet 3 Remove the two screws to remove the rear printer cover If the disc can be removed eject the disc and reattach the rear printer cover If the disc cannot be removed proceed to the procedure below 4 Grasp the fixture as shown in the figure below and push the printer tray in the direction of the arrow indicated below 5 Open the disc cover ...

Page 131: ... the printer tray 7 Remove the disc and close the disc cover The printer tray automatically closes when the power is turned on in Step 9 8 Reattach the rear printer cover 9 Insert the power plug into the outlet and turn on the power ...

Page 132: ...off unplug the power plug from the outlet 3 Loosen the two screws 4 Remove the maintenance box cover 5 Pull out the maintenance box Do not tilt the used maintenance box Otherwise ink may leak Do not touch the ink ejection port of the maintenance box or the inside of the box insertion opening of the product ...

Page 133: ...d push the printer tray in the direction of the arrow indicated below 7 Open the disc cover 8 Pull out the printer tray 9 Remove the disc and close the disc cover The printer tray automatically closes when the power is turned on in Step 13 10 Reinstall the maintenance box ...

Page 134: ...134 11 Reattach the maintenance box cover 12 Tighten the two screws 13 Insert the power plug into the outlet and turn on the power ...

Page 135: ...llowing the procedure below For PP 100II 1 Turn the product off See Turning Off the Power on page 20 2 After the Power light goes off unplug the power plug from the outlet 3 Remove the two screws to remove the maintenance box cover 4 Grasp the fixture as shown in the figure below and push the printer tray in the direction of the arrow indicated below 5 Open the disc cover ...

Page 136: ... cloth to wipe off any dirt on the printer tray 8 Close the disc cover The printer tray automatically closes when the power is turned on in Step 10 9 Reattach the maintenance box cover 10Insert the power plug into the outlet and turn on the power ...

Page 137: ...er on page 20 2 After the Power light goes off unplug the power plug from the outlet 3 Remove the two screws to remove the rear printer cover 4 Grasp the fixture as shown in the figure below and push the printer tray in the direction of the arrow indicated below 5 Open the disc cover ...

Page 138: ...t cloth to wipe off any dirt on the printer tray 8 Close the disc cover The printer tray automatically closes when the power is turned on in Step 10 9 Reattach the rear printer cover 10Insert the power plug into the outlet and turn on the power ...

Page 139: ...ht goes off unplug the power plug from the outlet 3 Loosen the two screws 4 Remove the maintenance box cover 5 Pull out the maintenance box Do not tilt the used maintenance box Otherwise ink may leak Do not touch the ink ejection port of the maintenance box or the inside of the box insertion opening of the product ...

Page 140: ...he direction of the arrow indicated below 7 Open the disc cover 8 Pull out the printer tray 9 Use a soft cloth to wipe off any dirt on the printer tray 10 Close the disc cover The printer tray automatically closes when the power is turned on in Step 14 11 Reinstall the maintenance box ...

Page 141: ...141 Troubleshooting 12 Reattach the maintenance box cover 13 Tighten the two screws 14 Insert the power plug into the outlet and turn on the power ...

Page 142: ...Brand and model of your PC Your PC operating system name and version Names and versions of the software applications you normally use with your product Help for Users in the United States and Canada Contacts for information support and services are Discproducer Technical Support 562 276 1360 Location Epson America Inc Web site URL http www epsonexpert com This site will provide the end user with a...

Page 143: ... information support and services are PT Epson Indonesia Wisma Kyoei Prince 16th Floor Jl Jend Sudirman Kav 3 Jakarta 10220 Indonesia Tel 021 572 3161 Fax 021 572 4357 Helpdesk 0807 11 37766 http www epson co id Epson Singapore Pte Ltd 1 HarbourFront Place 03 02 HarbourFront Tower 1 Singapore 098633 Helpdesk 6586 3111 http www epson com sg Epson Malaysia Sdn Bhd 3rd Floor East Tower Wisma Consplan...

Page 144: ...el 0 2685 9888 Fax 0 2685 9889 Helpdesk 0 2685 9899 http www epson co th Epson Philippines Corporation 8th Floor Anson s Centre 23 ADB Avenue Pasig City 1605 Philippines Trunkline 63 2 706 2609 Customer Care Trunkline 63 2 706 2609 Press 2 Fax 63 2 706 2663 Toll Free No 1 800 1068 EPSON 37766 http www epson com ph ...

Page 145: ... 0 kg including the stackers and ink cartridges but not including the power cord and discs Item Description External dimensions 377 mm W x 465 mm D x 348 mm H Weight Approx 22 0 kg including the stackers and ink cartridges but not including the power cord and discs Item Description External dimensions 377 mm W x 465 mm D x 324 mm H Weight Approx 21 0 kg including the stackers and ink cartridges bu...

Page 146: ...s drive speed of 12x writing data of 3 8 GB and speed bidirectional printing Item Description Print only Print Mode Setting Quality Speed 3 95 discs per hour Condition When bidirectional printing Print Mode Setting Quality Speed 2 75 discs per hour Condition When bidirectional printing Print Mode Setting Quality Speed 1 50 discs per hour Condition When bidirectional printing Item Description Write...

Page 147: ...rint only 4 Item Description Printing method On demand inkjet Number of head nozzles Black Cyan Magenta Yellow Light cyan Light magenta 180 nozzles 180 nozzles 180 nozzles 180 nozzles 180 nozzles 180 nozzles Printing resolution PP 100II PP 100 PP 50 Print Mode Setting Quality Speed 1 1 440 x 1 440 dpi Print Mode Setting Quality Speed 2 1 440 x 720 dpi PP 100AP Print Mode Setting Quality Speed 1 1 ...

Page 148: ...ding type Tray Write speed CD R 40x 32x 24x 16x 10x 4x DVD R 12x 8x 6x 4x 2 4x 2x 1x DVD R 12x 8x 6x 4x 2 4x 2x 1x DVD R DL 8x 6x 4x 2 4x 2x DVD R DL 8x 6x 4x 2 4x 2x If you select 2 4x for DVD R DVD R DL write speed will be set to 2x If you select 2x for DVD R DVD R DL write speed will be set to 2 4x CD DVD discs created with this product s drive may not be able to be recognized played and read d...

Page 149: ... cord power cord supplied with product Item Description Temperature humidity During operation 10 C 35 C Within 1 month at 40 C Within 120 hours at 60 C During storage 20 C 40 C During transportation 20 C 60 C During operation 20 80 RH No condensation During storage 5 85 RH No condensation During transportation 5 85 RH No condensation Guaranteed operating range Item Description Compliance For the P...

Page 150: ...SPR22 Class B Low voltage directive 2006 95 EC EN60950 1 EMC directive 2004 108 EC EN55022 Class A EN61000 3 2 EN61000 3 3 EN55024 Item Description Safety UL60950 1 CAN CSA C22 2 No 60950 1 EMC FCC Part 15 Subpart B Class A CAN CSA CEI IEC CISPR 22 Class A AS NZS CISPR22 Class A Low voltage directive 2006 95 EC EN60950 1 EMC directive 2004 108 EC EN55022 Class A EN61000 3 2 EN61000 3 3 EN55024 ...

Page 151: ...cts Discs Epson offers the specified CD R and DVD R discs for all your printing needs Drive Only for PP 100II You can use the following exclusive drive with PP 100II DVD drive BDR PR1EPDV Part number C32C891002 Part Part numbers Ink cartridge Cyan C13S020447 Light Cyan C13S020448 Light Magenta C13S020449 Magenta C13S020450 Yellow C13S020451 Black C13S020452 Maintenance box only for PP 100II and PP...

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