Your Dealer
Don’t forget that your dealer can often help identify and
resolve problems. The dealer should always be the first call for
advice on problems. They can often solve problems quickly and
easily as well as give you advice on the next step to take.
EPSON Helpdesk
EPSON Helpdesk is provided as a final backup to make sure
our clients have access to advice. Operators on the Helpdesk
can aid you in diagnosing hardware and software problems.
They can also advise you on the latest EPSON products and
where the nearest dealer or service agent is located. Many
types of queries are answered here.
Access to the Helpdesk is at no charge to purchasers of new
products for the first 12 months of that product’s life. After that
period, a different phone number is used and charges are
debited to your telephone account. The current charge rates are
specified when you ring the chargeable support number. You
are asked to signify your acceptance before any charges are
incurred.
The Helpdesk numbers are:
first 12 months
(02) 9903 9040
after 12 months
1 902 263 192
fax number
(02) 9903 9189
We encourage you to have all the relevant information on hand
when you ring. The more information you prepare, the faster
we can help solve the problem. This information includes the
user’s guide for your EPSON product, type of computer,
operating system, application programs, and any other
information you feel is required.
L
Hawaii2 Ref. Guide
Rev.b
A5 size
Chapter 6
06-02-97
DR, pass 0
6-34
Troubleshooting
Summary of Contents for 400 Series
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