PO Box 979
680 Fairfield Court
Ann Arbor, Michigan 48106-0979
734.761.1270
Fax 734.761.3220
Returning an Instrument for Repair
ENMET
instruments may be returned to the factory or any one of our Field Service Centers for regular
repair service or calibration. The
ENMET
Repair Department and Field Service Centers also perform
warranty service work.
When returning an instrument to the factory or service center for service, paperwork must be included
which contains the following information:
A purchase order number or reference number.
A contact name with return address, telephone and fax numbers
Specific instructions regarding desired service or description
of the problems being encountered.
Date of original purchase and copy of packing slip or invoice
for warranty consideration.
If a price estimate is required, please note it accordingly
and be
sure to include a
fax number
.
Providing the above information assists in the expedient repair and return of your unit.
Failure to provide this information can result in processing delays.
ENMET
charges a one hour minimum billing for all approved repairs with additional time billed to the
closest tenth of an hour. All instruments sent to
ENMET
are subject to a minimum evaluation fee, even
if returned unrepaired. Unclaimed instruments that
ENMET
has received without appropriate
paperwork or attempts to advise repair costs that have been unanswered, after a period of 60 days,
may be disposed of or returned unrepaired COD with the evaluation fee.
Service centers may have different rates or terms. Be sure to contact them for this information.
Repaired instruments are returned by UPS/FedEx Ground and are not insured unless otherwise specified.
If expedited shipping methods or insurance is required, it must be stated in your paperwork.
Note:
Warranty of customer installed components.
If a component is purchased and installed in the field, and fails within the warranty term, it can
be returned to
ENMET
and will be replaced, free of charge, per
ENMET
’
s returned goods
procedure.
If the entire instrument is returned to
ENMET
Corporation with the defective item installed, the
item will be replaced at no cost, but the instrument will be subject to labor charges at half of the
standard rate.
