EnGenius EBC10v2 User Manual Download Page 164

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PPENDIX

ORLDWIDE

ECHNICAL

UPPORT

E-1

Appendix E

Worldwide Technical Support

REGION

COUNTRY

PURCHASE

SERVICE

CENTRE

SERVICE

INFORMATION

Canada

CANADA

web site

www.engeniuscanada.com

[email protected]

contact numbers

Toll Free: (+1) 888-397-2788

Local: (+1) 905-940-8181

hours of opera-
tion

Monday - Friday

9:00AM to 5:30PM PST (GMT-5)

Summary of Contents for EBC10v2

Page 1: ...EnGenius EIR900 Wireless N Dual Band Media Router with Security VPN Support V1 0 ...

Page 2: ...oduct Layout 1 4 Installation System Requirements 2 1 EnGenius Quick Start Connecting Network Cables 3 1 Getting Started 3 4 Setup Notes 3 4 Accessing the Firmware 3 4 Accessing the Firmware from a CD ROM 3 5 Accessing the Firmware from a Web Browser 3 6 Logging In 3 6 Web Configuration Viewing the Dash Board 4 1 ...

Page 3: ...t 4 2 Web Menus Overview 4 3 System 4 3 Internet 4 4 Wireless 2 4GHz 4 5 Wireless 5GHz 4 6 Parental Control 4 7 Firewall 4 8 Virtual Private Network 4 9 USB Port 4 10 Advanced 4 11 Tools 4 12 Installation Setup Wizard Detecting the Internet Connection Type 5 1 Basic Network Settings System Setup 6 1 ...

Page 4: ...ring LAN 6 5 LAN IP 6 5 DHCP Server 6 6 DNS Server 6 7 Configuring DHCP 6 8 DHCP Client Table 6 8 Enable Static DHCP IP 6 9 Current Static DHCP Table 6 9 Configuring Logging 6 10 Log Message List 6 10 Monitoring Bandwidth Usage 6 11 Configuring Languages 6 12 Configuring WAN Settings 6 13 View WAN Status 6 13 WAN Settings 6 13 Configuring Dynamic IP 6 14 ...

Page 5: ...s 6 20 PPTP Settings 6 21 Wireless 2 4GHz LAN Setup 6 22 Configuring Basic Settings 6 22 Access Point Mode 6 23 Wireless Distribution System Mode 6 24 Configuring Advanced Settings 6 27 Configuring Security 6 29 Encryption Type 6 30 Wired Equivalent Privacy WEP 6 30 Encryption Wi Fi Protected Access WPA Pre Shared Key 6 31 Encryption WPA RADIUS 6 32 Configuring Filter 6 33 Enable Wireless Access C...

Page 6: ...figuring Advanced Settings 6 42 Configuring Security 6 44 Encryption Type 6 45 Wired Equivalent Privacy WEP 6 45 Encryption Wi Fi Protected Access WPA Pre Shared Key 6 46 Encryption WPA RADIUS 6 47 Configuring Filters 6 48 Enable Wireless Access Control 6 48 MAC Address Filtering Table 6 49 Configuring Wi Fi Protected Setup 6 50 Configuring Client List 6 51 Parental Control Setup 6 52 Configuring ...

Page 7: ...Configuring Access Control Lists 6 58 Virtual Private Network Setup 6 61 Viewing Status 6 61 Configuring a VPN Tunnel Profile 6 63 PPTP 6 63 IPSec 6 66 Configuring a User Profile 6 69 Creating a User Profile 6 69 Using the Virtual Private Network Wizard 6 70 IPSec 6 72 PPTP 6 75 USB Port Setup 6 77 Configuring File Sharing 6 77 Configuring a File Server 6 78 Configuring a DLNA Media Server 6 79 ...

Page 8: ...etup 6 88 Internet Group Multicast Protocol Setup 6 89 Quality of Service Setup 6 90 Priority Queue 6 91 Bandwidth Allocation 6 92 Routing Setup 6 94 NAT Disabled 6 94 NAT Enabled 6 95 Wake on LAN Setup 6 96 Tools Setup 6 97 Configuring the Administrator Account 6 97 Configuring the Router s Time 6 98 Configuring Dynamic Domain Name Service 6 99 Diagnosing a Network Connection 6 100 Upgrading Firm...

Page 9: ...tement A 1 FCC Radiation Exposure Statement A 2 Appendix B Industry Canada Statement B 1 Appendix C European CE Declaration of Conformity C 1 Appendix D Link Layers D 1 Dynamic IP Address DHCP D 1 Static IP D 1 Point to Point Protocol over Ethernet PPPoE D 2 Layer 2 Tunneling Protocol L2TP D 3 Appendix E Worldwide Technical Support E 1 ...

Page 10: ...The following general conventions are used in this document CAUTION CAUTIONS APPEAR BEFORE THE TEXT IT REFERENCES CAUTIONS APPEAR IN CAPITAL LETTERS TO EMPHASIZE THAT THE MESSAGE CONTAINS VITAL HEALTH AND SAFETY INFORMATION WARNING Warning information appears before the text it references to emphasize that the content may prevent damage to the device or equipment Important Indicates information th...

Page 11: ...ing typographical conventions are used in this document Italics Indicates book titles directory names file names path names and program process names Constant width Indicates computer output shown on a computer screen including menus prompts responses to input and error messages Constant width bold Note Indicates additional information that is relevant to the current process or procedure Example I...

Page 12: ...IONS TYPOGRAPHICAL CONVENTIONS XI Indicates commands lines as entered on the computer Variables contained within user input are shown in angle brackets Bold Indicates keyboard keys that are pressed by the user ...

Page 13: ...s Networks 2011 All rights reserved Any redistribution or reproduction in part or in whole in any form is prohibited Do not distribute transmit store in any form of electronic retrieval system or commercially exploit the content without the expressed written permission of EnGenius Networks ...

Page 14: ...Product Overview ...

Page 15: ...optional service that helps block malicious websites and control web access to protect your business Unlike standard firewalls which block incoming streams based only on the source or type of data the intrusion prevention system scans deep enabling it to detect and block most worms Trojan horses and denial of service attacks to help keep your business assets safe IP Security IPsec VPN capabilities...

Page 16: ...e networks without having any technology background and sharing files by using FTP service with outbound colleagues anytime Features z Dual Band Concurrent support 2 4GHz and 5GHz simultaneously z Gigabit Ethernet connections enable rapid transfer of large files z IPv6 support lets you employ future networking applications and operating systems without costly upgrades z Reliable business class mul...

Page 17: ...RVIEW PACKAGE CONTENTS 1 3 1 2 Package Contents ITEM QUANTITY EIR900 1 12V 3 3A Power Adapter 1 Quick Installation Guide 1 CD Manual 1 RJ 45 Ethernet Cable 1 Device Stand 1 Technical Support Guide 1 Rubber Feet 4 ...

Page 18: ...PRODUCT OVERVIEW PRODUCT LAYOUT 1 4 1 3 Product Layout System LED WPS Button WAN Port LAN Ports USB Ports Reset Button DC Power Jack Power Switch ...

Page 19: ... Power Switch Turns the router on or off DC Power Jack Connects the router to a DC power adapter source LAN Ports 1 4 Connects up to four computers 4 to a local area network LAN using Ethernet cable WAN Port Provides PPPoE PPTP L2TP DHCP Static IP connectivity to the router from a cable or DSL modem using an Ethernet cable USB Ports Provides SAMBA FTP DLNA iTunes on connected USB storage ...

Page 20: ...Installation ...

Page 21: ...uter Windows Linux and MAC OS X Operating Systems z Web Browser Internet Explorer FireFox Chrome Safari z Network Interface Card with an open RJ 45 Ethernet Port z Wi Fi Card or USB Wi Fi Dongle 802 11 B G N z External xDSL ADSL or Cable Modem with an open RJ 45 Ethernet Port z RJ45 Ethernet Cables Note Optional ...

Page 22: ...EnGenius Quick Start ...

Page 23: ...ICK START CONNECTING NETWORK CABLES 3 1 3 1 Connecting Network Cables CAUTION UNPLUG ALL PERIPHERALS AND THE ROUTER S ADAPTER BEFORE STARTING WITH THIS PROCEDURE 1 Connect the adapter cable to an electrical outlet ...

Page 24: ...NIUS QUICK START CONNECTING NETWORK CABLES 3 2 2 Plug one end of the Ethernet cable 1 into the WAN port on the back panel of the router Plug the other end of the cable into the cable or DSL modem Internet 1 ...

Page 25: ...router Plug the other end of the cable into the Ethernet port of the computer 4 Click Next to display the login screen See Logging In for more details Note If the browser does not show the login screen enter the default router IP address 192 168 0 1 Note Make sure the network cable and power adapter are firmly connected Internet 1 2 ...

Page 26: ... is used to set up and configure the router z For optimal wireless access place the router in the center of the room at a high altitude and with an unobstructed view of the other wireless devices z Other electronic devices can interfere with the wireless frequency of the router and reduce the wireless access range Accessing the Firmware There are two ways to access the EIR900 configuration firmwar...

Page 27: ...D ROM Note If the instructions do not automatically start open a file manager and browse the root folder of the CD ROM Look for the file named index html and open it 1 Insert the EIR900 setup CD into the CD ROM drive 2 Click Setup Wizard The wizard will guide you through setting up your EIR900 ...

Page 28: ... 0 1 in a web browser URL bar to access the default login screen Note The default user name is admin and the default password is admin 1 At the login screen enter a user name and a password 2 Click Login to continue If the login is successful the main screen or dashboard is displayed See Viewing the Dash Board for a detailed explanation of the main screen ...

Page 29: ...Web Configuration ...

Page 30: ...1 Viewing the Dash Board The main screen or dashboard provides access to the router s main services Home Setup Wizard Network Settings Logout View router information and connection status Start the setup wizard Language Set parental control settings ...

Page 31: ...e Setup Wizard link starts the wizard that automatically configures the router See Detecting the Internet Connection Type Network Settings The Network Settings link displays the menus to manually configure the router See Web Menus Overview Language The Language link displays the menu to set the OSD language See Configuring Languages Logout The Logout link closes the router configuration software ...

Page 32: ... z Status Display the summary of the current system status z LAN Configure the wired network z DHCP Configure dynamically allocated IP addresses z Log View recorded system operations and network activity events z Monitor View the current network traffic bandwidth usage z Language Configure the application menu and GUI language ...

Page 33: ...vity z Status Display the summary of the Internet status and type of connection z Dynamic IP Setup a dynamic IP connection to an Internet service provider ISP z Static IP Setup a static IP connection to an ISP z PPPoE Setup a PPPoE connection to an ISP z PPTP Setup a PPTP connection to an ISP ...

Page 34: ...rk connection z Advanced Configure the advanced network settings z Security Configure the wireless network security settings z Filter Configure a list of clients that are allowed to wirelessly connect to the network z WPS Automate the connection between the a wireless device and the router using an 8 digit PIN z Client List View the 2 4GHz wireless devices currently connected to the network ...

Page 35: ... connection z Advanced Configure the advanced network settings z Security Configure the wireless network security settings z Filter Configure a list of clients that are allowed to wirelessly connect to the network z WPS Automate the connection between the a wireless device and the router using an 8 digit PIN z Client List View the 5GHz wireless devices currently connected to the network ...

Page 36: ...ION PARENTAL CONTROL 4 7 Parental Control View and configure settings for parental control policies z Wizard Automatically configure access to the LAN and WAN z Web Monitor Monitor and filter access to specified URLs ...

Page 37: ...nable or disable the network firewall z Advanced Configure virtual private network VPN packets z DMZ Redirect packets from the WAN port IP address to a particular IP address on the LAN z DoS Enable or disable blocking of denial of service DoS attacks z ACL Create access control lists to specified URLs ...

Page 38: ...for VPN tunnelling z Status View the status of current VPN tunnels z Profile Setting Manually configure VPN tunnels z User Setting Configure users user ID and password combinations and assign access to specific VPN tunnels z Wizard Automatically configure VPN tunnels with guidance from the software ...

Page 39: ...USB PORT 4 10 USB Port View and configure settings for USB ports z File Sharing Enable or disable the file sharing service z File Server Enable and configure an FTP server z DLNA Enable and configure a DLNA media server ...

Page 40: ...n the network z Port Triggering Configure applications that require multiple connections and different inbound and outbound connections z ALG Configure the application layer gateway ALG z UPnP Enable or disable Universal Plug and Play UPnP functionality z IGMP Enable or disable the Internet Group Multicast Protocol IGMP z QoS Configure the network quality of service QoS setting by prioritizing the...

Page 41: ...e router z Time Configure the system time on the router z DDNS Map a static domain name to a dynamic IP address z Diagnosis Check if a specific computer is connected to the LAN z Firmware Update the router s firmware z Backup Load or save configuration settings from a backup file or restore the factory default settings z Reset Manually reset the router ...

Page 42: ...Installation Setup Wizard ...

Page 43: ...RNET CONNECTION TYPE 5 1 5 1 Detecting the Internet Connection Type Use the Wizard to automatically detect the type of Internet connection 1 Click Wizard to start the detection process Note See Logging In for details on how to view the dashboard ...

Page 44: ...INSTALLATION SETUP WIZARD DETECTING THE INTERNET CONNECTION TYPE 5 2 2 Click Next to continue or Cancel to cancel the wizard ...

Page 45: ...ALLATION SETUP WIZARD DETECTING THE INTERNET CONNECTION TYPE 5 3 3 The Wizard displays a progress bar while detecting the type of Internet connection Note This process may take several seconds Progress Bar ...

Page 46: ...LLATION SETUP WIZARD DETECTING THE INTERNET CONNECTION TYPE 5 4 4 If the EIR900 can not detect the type of Internet connection the following screen is displayed 5 Select a login method from the dropdown list ...

Page 47: ...escan to detect the Internet connection method click Skip to discard changes and continue to the next step Note There are four methods available to connect to the Internet DHCP Static IP PPPoE and PPTP For a description of each method refer to Link Layers For configuration instructions refer to Configuring Dynamic IP Configuring Static IP Configuring PPPoE or Configuring PPTP ...

Page 48: ...G THE INTERNET CONNECTION TYPE 5 6 8 For the Wireless 2 4GHz connection in the SSID text field enter a router name and in the Key text field enter a pass word WARNING Select High as the security level to best secure the wireless network ...

Page 49: ...less 5GHz connection in the SSID text field enter a router name and in the Key text field enter a password 10 Click Next to save these settings or click Skip to discard changes and continue to the next step WARNING Select High as the security level to best secure the wireless network ...

Page 50: ...INSTALLATION SETUP WIZARD DETECTING THE INTERNET CONNECTION TYPE 5 8 11 Review the settings 12 Click Apply to save the information entered in the previous steps The EIR900 setup is complete ...

Page 51: ...Basic Network Settings ...

Page 52: ... z Model The model name of the EIR900 z Mode The router s operating mode AP Router WDS z Uptime The amount of time the device has been active z Current Date Time The current system date and time z Hardware Version The hardware version number of the EIR900 z Serial Number The serial number of the EIR900 The serial number is required for customer service or support z Application Version The firmware...

Page 53: ...gnated by an ISP provider z Subnet Mask The router s WAN subnet mask as desig nated by an ISP provider z Default Gateway The router s gateway address as desig nated by an ISP provider z MAC Address The router s WAN MAC address The router s MAC address is located on the label on the back side of the router z Primary DNS The primary DNS of an ISP provider z Secondary DNS The secondary DNS of an ISP ...

Page 54: ...ddress The router s LAN MAC address z Channel The communications channel used by all sta tions or computing devices on the network z ESSID The ID value of a set of one or more intercon nected basic service sets BSSs z Security The security setting status Default Disabled z BSSID The unique ID of the BSS using the above channel value on this router The ID is the MAC address of the BSSs access point...

Page 55: ...on the network z ESSID The ID value of a set of one or more intercon nected basic service sets BSSs z Security The security setting status Default Disabled z BSSID The unique ID of the BSS using the above channel value on this router The ID is the MAC address of the BSSs access point z Associated Clients The number of clients associated with this SSID ...

Page 56: ...e DNS server settings to meet specific requirements Changing the settings in this section are not necessary for most situations LAN IP Note Keep the default values if you are uncertain of the settings values IP Address Configure the router s LAN IP address IP Subnet Mask Configure the router s LAN Subnet Mask 802 1d Spanning Tree The 802 1d Spanning Tree settings is disabled by default When enable...

Page 57: ...le or disable the DHCP server Default Enabled Lease Time Configure the amount of time each allocated IP address can by used by a client Start IP The first IP address in the range of addresses assigned by the router End IP The last IP address in the range of addresses assigned by the router Domain Name The domain name of the router ...

Page 58: ... or None Select From ISP to retrieve the DNS address value from the ISP select User Defined to assign a custom DNS server address select DNS Relay to forward all queries to a relay which in turn sends them to an ISP s DNS server select None to assign no server First DNS Server Configure the first or primary DNS server Default DNS Relay Second DNS Server Configure the second or secondary DNS server...

Page 59: ... addresses and configure and view static DHCP IP addresses DHCP Client Table WARNING Do not modify the settings in this section without a thorough understanding of the parameters Displays the connected DHCP clients whose IP addresses are assigned by the DHCP server on the LAN Click Refresh to update the table ...

Page 60: ...DHCP IP addresses Click Reset to return the table to its previous state Active static DHCP addresses are listed along with the asso ciated MAC addresses Click Delete Selected to remove a selected address Click Delete All to remove all addresses from the table Click Reset to return the table to its previous state Click Apply to save the settings ...

Page 61: ...nd activity on the network The events are stored in a memory buffer with older data overwritten by newer when the buffer is full Log Message List Shows the current system operations and network activity Click Save to store data to a log file Click Clear to empty the log file Click Refresh to empty the log file and begin updating it with new data ...

Page 62: ...BASIC NETWORK SETTINGS MONITORING BANDWIDTH USAGE 6 11 6 1 5 Monitoring Bandwidth Usage View bandwidth usage for LAN and WLAN traffic Displays the bandwidth usage for the WLAN and LAN net works ...

Page 63: ...C NETWORK SETTINGS CONFIGURING LANGUAGES 6 12 6 1 6 Configuring Languages The router supports multiple languages for using the graphical user interface GUI Select the language to use from the dropdown list ...

Page 64: ...ttain IP Protocol Display the IP Protocol type used for the EIR900 Dynamic IP Address or Static IP Address z IP Address The router s WAN IP address z Subnet Mask The router s WAN subnet mask z Default Gateway The ISP s gateway IP address z MAC Address The router s WAN MAC address The router s MAC address is located on the label on the back side of the router z Primary DNS The primary DNS address o...

Page 65: ...he maximum transmission unit MTU The MTU specifies the largest packet size permitted for an internet transmission The factory default MTU size for Dynamic IP DHCP is 1500 The MTU size can be set between 512 and 1500 z Clone MAC Enter the MAC address of the devices net work interface card NIC in the MAC address field and click Clone MAC Note Some ISP providers require registering the MAC address of...

Page 66: ...to choose from From ISP or User Defined Select From ISP to retrieve the DNS address value from the ISP select User Defined to assign a custom DNS server address z DNS Server Configure the type of DNS server Default From ISP z First DNS Server Configure the first or primary DNS server z Second DNS Server Configure the second or secondary DNS server Click Apply to save the settings ...

Page 67: ...ess The router s WAN IP address z Subnet Mask The router s WAN subnet mask z Default Gateway The router s gateway address z Primary DNS The primary DNS server address z Secondary DNS The secondary DNS server address z MTU The maximum transmission unit MTU specifies the largest packet size permitted for an internet transmission The factory default MTU size for static IP is 1500 The MTU size can be ...

Page 68: ...P z Password Enter the password assigned by an ISP z Service Name Enter the service name of an ISP optional z MTU Enter the maximum transmission unit MTU The MTU specifies the largest packet size permitted for an internet transmission PPPoE default 1492 The MTU size can be set between 512 and 1492 z Authentication Type Select the type of authentication provided by the ISP Auto PAP or CHAP If unsur...

Page 69: ...nutes allowed for an inactive connection z Clone MAC Enter the MAC address of the devices net work interface card NIC in the MAC address field and click Clone MAC Note Some ISP providers require registering the MAC address of the network interface card NIC connected directly to the cable or DSL modem Clone MAC masks the router s MAC address with the MAC address of the device s NIC Click Apply to s...

Page 70: ...IP Address z WAN Interface Type Select Dynamic IP Address to assign an IP address provided by an ISP z Hostname Enter a host name of an ISP optional z Clone MAC Enter the MAC address of the devices net work interface card NIC in the MAC address field and click Clone MAC Note Some ISP providers require registering the MAC address of the network interface card NIC connected directly to the cable or ...

Page 71: ...c IP Address z WAN Interface Type Select Static IP Address to assign a specific IP address for the router z My IP Address Enter the custom IP address z My Subnet Mask Enter the custom subnet mask z Gateway IP Address Enter the custom gateway IP address ...

Page 72: ...cifies the largest packet size Default 1462 per mitted for an internet transmission The MTU size can be set between 512 and 1492 z Type Configure the connection type between the router and the ISP Choose between Keep Connection Automatic Connection or Manual Connection z Idle Timeout Configure the maximum amount of time in minutes allowed for inactive Internet connection The Internet connection wi...

Page 73: ... wireless radio is disabled wireless access points are not available z Mode Select the wireless operating mode for the router Two modes are available Access Point or Wireless Distri bution System WDS mode z AP Provides a connection access point for wireless devices z WDS Allows the wireless network to be expanded using multiple access points without wired connec tions ...

Page 74: ...le SSID Select the number of wireless groups between one and four available on the network z SSID Enter the name of the wireless network s z Auto Channel Enable or disable having the router auto matically select a channel for the wireless network Auto channel is enabled by default Select disable to manually assign a specific channel Default Disable z Check Channel Time When auto channel is enabled...

Page 75: ... EU z Channel Select a channel to assign to the wireless net work Valid value are from one to eleven in the US and one to thirteen in the EU z MAC Address Enter the MAC address es for the wireless access point s that are part of the WDS z WDS Data Rate Select the data rate for the WDS z Set Security Click Set Security to display the WDS security settings screen For security configuration set tings...

Page 76: ...y WEP z Key Length Select between 64 bit and 128 encryption z Key Format Select the type of characters used for the WEP Key ASCII 5 characters or Hexadecimal 10 characters z Default Key Select the default encryption key for wireless transactions z Encryption Key Enter the encryption key s used to encrypt the data packets during data transmission Click Apply to save the settings or Cancel to discar...

Page 77: ... each packet z WPA2 Advanced Encryption Standard AES Gov ernment standard packet encryption which is stronger than TKIP z WPA2 Mixed Mixed mode allows device to try WPA2 first and if that fails selects WPA type z Pre Shared Key Type Select the type of pre shared key as Passphrase ASCII or Hexadecimal z Pre Shared Key Enter the pre shared Key value Click Apply to save the settings or Cancel to disc...

Page 78: ...packet during data transmission A value too low could lead to low performance z RTS Threshold Enter the RTS threshold If the packet size is smaller than the RTS threshold the EIR900 does not use RTS CTS to send the data packet z Beacon Interval Enter the beacon interval This is the amount of time that the EIR900 sets to synchronize the network z Delivery Traffic Indication Message DTIM Period Ente...

Page 79: ...0 40MHz The default setting provides the best performance by auto selecting channel bandwidth z Preamble Type Select the preamble type Long Pre amble provides better LAN compatibility and Short Preamble provides better wireless performance z CTS Protection Select the type of CTS protection Using CTS Protection can lower the data collisions between Wireless B and Wireless G devices and lower data t...

Page 80: ...change the wireless security settings for z Broadcast SSID Enable or disable broadcast SSID Choose whether or not the wireless group is visible to other members z Wi Fi Multimedia WMM Enable or disable quality of server QoS to optimize the streaming for bandwidth sensitive data such as HDTV video streaming online gaming VoIP videoconferencing and etc z Encryption Select the encrypt type for the ro...

Page 81: ...ect the type of authentication z Open System Wireless stations can associate with the EIR900 without WEP encryption z Shared Key Devices must provide the corresponding WEP key s when connecting to the EIR900 z Auto z Key Length Select between 64 bit and 128 encryption z Key Type Select the type of characters used for the WEP Key ASCII 5 characters or Hexadecimal 10 characters z Encryption Key Ente...

Page 82: ... Gen erates a 128 bit key for each packet z WPA2 Advanced Encryption Standard AES Gov ernment standard packet encryption which is stronger than TKIP z WPA2 Mixed Mixed mode allows device to try WPA2 first and if that fails selects WPA type z Pre Shared Key Type Select the type of pre shared key as Passphrase ASCII or Hexadecimal z Pre Shared Key Enter the pre shared Key value Click Apply to save t...

Page 83: ... erates a 128 bit key for each packet z WPA2 Advanced Encryption Standard AES Pro tects unauthorized access by verifying network users encryption is stronger than TKIP z WPA2 Mixed Mixed mode allows device to try WPA2 first and if that fails selects WPA type z RADIUS Server IP Address Enter the IP address of the server z RADIUS Server Port Enter the port number of the server z RADIUS Server Passwo...

Page 84: ...rk Enable Wireless Access Control WARNING Incorrectly changing these settings may cause the device to stop functioning Do not modify the settings in this section without a thorough understanding of the parameters z Description Enter a description of the device allowed to connect to the network z MAC Address Enter the MAC address of the wireless device Click Add to append a new device to the list o...

Page 85: ...iption of the device z MAC Address The MAC address of the device z Select Indicates the device s that can have actions per formed on them Click Delete Selected to remove selected devices from the list Click Delete All to remove all devices form the list Click Reset the discard changes Click Apply to save the settings or Cancel to discard changes ...

Page 86: ... A notification of whether or not wireless security is configured z Self Pin Code An 8 digit PIN which is required when configuring the router for the first time in Windows 7 or Vista z SSID The name of the wireless network z Authentication Mode The current security settings for the corresponding SSID z Passphrase Key A randomly generated key created by the EIR900 during WPS z WPS via Push Button ...

Page 87: ...EIR900 z Interface The type of network connected to the device z MAC Address The MAC address of device connected to network z Signal The signal strength of the device connected to the network z Idle Time The amount of time the connected device has not been active on the network Click Refresh to refill the list with currently connected devices ...

Page 88: ...ireless radio is disabled wireless access points are not available z Mode Select the wireless operating mode for the router Two modes are available Access Point or Wireless Distri bution System WDS mode z AP Provides an access point for wireless devices to connect to z WDS Access points expand the wireless coverage area by connecting to each other and acting as one ...

Page 89: ... one and four available on the network z SSID Enter the name of the wireless network s z Auto Channel Enable or disable having the router auto matically select a channel for the wireless network Auto channel is enabled by default Select disable to manually assign a specific channel Default Disable z Check Channel Time When auto channel is enabled select time period that the system checks the appro...

Page 90: ... the wireless net work z MAC Address Enter the MAC address es for the wireless access point s that are part of the WDS z WDS Data Rate Select the data rate for the WDS z Set Security Click Set Security to display the WDS security settings screen For security configuration set tings refer to WDS Security Settings Screen on page 6 40 Click Apply to save the settings or Cancel to discard changes ...

Page 91: ...y WEP z Key Length Select between 64 bit and 128 encryption z Key Format Select the type of characters used for the WEP Key ASCII 5 characters or Hexadecimal 10 characters z Default Key Select the default encryption key for wireless transactions z Encryption Key Enter the encryption key s used to encrypt the data packets during data transmission Click Apply to save the settings or Cancel to discar...

Page 92: ... each packet z WPA2 Advanced Encryption Standard AES Gov ernment standard packet encryption which is stronger than TKIP z WPA2 Mixed Mixed mode allows device to try WPA2 first and if that fails selects WPA type z Pre Shared Key Type Select the type of pre shared key as Passphrase ASCII or Hexadecimal z Pre Shared Key Enter the pre shared Key value Click Apply to save the settings or Cancel to disc...

Page 93: ... packet during data transmission A value too low could lead to low performance z RTS Threshold Enter the RTS threshold If the packet size is smaller than the RTS threshold the EIR900 will not use RTS CTS to send the data packet z Beacon Interval Enter the beacon interval This is the amount of time that the EIR900 will synchronize the net work z Delivery Traffic Indication Message DTIM Period Enter...

Page 94: ...IR900 will transmit data packets to wireless N compatible devices z Channel Bandwidth Select the channel bandwidth The factory default is Auto 20 40MHz The default setting provides the best performance by auto selecting channel bandwidth z Preamble Type Select the preamble type Long Pre amble provides better LAN compatibility and Short Preamble provides better wireless performance Click Apply to s...

Page 95: ...change the wireless security settings for z Broadcast SSID Enable or disable broadcast SSID Choose whether or not the wireless group is visible to other members z Wi Fi Multimedia WMM Enable or disable quality of server QoS to optimize the streaming for bandwidth sensitive data such as HDTV video streaming online gaming VoIP videoconferencing and etc z Encryption Select the encrypt type for the ro...

Page 96: ...e of authentication z Open System Wireless stations can associate with the EIR900 without WEP encryption z Shared Key Devices must provide the corresponding WEP key up to 4 when connecting to the EIR900 z Auto The EIR900 automatically generates a pass phrase z Key Length Select between 64 bit and 128 encryption z Key Type Select the type of characters used for the WEP Key ASCII 5 characters or Hex...

Page 97: ...han WEP z WPA Type Select the type of WPA z WPA Temporal Key Integrity Protocol TKIP Gen erates a 128 bit key for each packet z WPA2 Advanced Encryption Standard AES Gov ernment standard packet encryption which is stronger than TKIP z WPA2 Mixed Mixed mode allows device to try WPA2 first and if that fails selects WPA type z Pre Shared Key Type Select the type of pre shared key as Passphrase ASCII ...

Page 98: ... erates a 128 bit key for each packet z WPA2 Advanced Encryption Standard AES Pro tects unauthorized access by verifying network users encryption is stronger than TKIP z WPA2 Mixed Mixed mode allows device to try WPA2 first and if that fails selects WPA type z RADIUS Server IP Address Enter the IP address of the server z RADIUS Server Port Enter the port number of the server z RADIUS Server Passwo...

Page 99: ...ork Enable Wireless Access Control WARNING Incorrectly changing these settings may cause the device to stop functioning Do not modify the settings in this section without a thorough understanding of the parameters z Description Enter a description of the device allowed to connect to the network z MAC Address Enter the MAC address of the wireless device Click Add to append a new device to the list ...

Page 100: ...iption of the device z MAC Address The MAC address of the device z Select Indicates the device s that can have actions per formed on them Click Delete Selected to remove selected devices from the list Click Delete All to remove all devices form the list Click Reset the discard changes Click Apply to save the settings or Cancel to discard changes ...

Page 101: ... A notification of whether or not wireless security is configured z Self Pin Code An 8 digit PIN which is required when configuring the router for the first time in Windows 7 or Vista z SSID The name of the wireless network z Authentication Mode The current security settings for the corresponding SSID z Passphrase Key A randomly generated key created by the EIR900 during WPS z WPS via Push Button ...

Page 102: ...IR900 z Interface The type of network connected to the device z MAC Address The MAC address of device connected to network z Signal The signal strength of the device connected to the network z Idle Time The amount of time the connected device has not been active on the network Click Refresh to refill the list with currently connected devices ...

Page 103: ...rnet access within a specified time period z Add Policy Create a rule profile which describes the keyword filter and Internet access schedule Policy rules can be applied to multiple users which are known as the policy members The parental control engine screens policy members based on the applied policy z Policy Table Enable and disable a list of policy rules Click Apply to save the settings and c...

Page 104: ...TOR 6 53 6 5 2 Configuring the Web Monitor Monitor URLs that are accessed by PCs on the LAN z Block Block or unblock a specified URL z Time The time that a specified URL was accessed z URL The URL that was accessed z PC The PC that accessed the URL ...

Page 105: ...y detects and blocks Denial of Service DoS attacks URL blocking packet filtering and stateful packet inspection SPI are also supported The details of the attack and the timestamp are recorded in the security log Firewall Enable or disable the firewall of the EIR900 Click Apply to save the settings or Cancel to discard changes ...

Page 106: ...N packets to pass through the firewall z VPN L2TP Pass through Click Select to allow an L2TP connection method over a VPN z VPN PPTP Pass through Click Select to allow a PPTP connection method over a VPN z VPN IPSec Pass through Click Select to allow an IPSec connection method over a VPN Click Apply to save the settings or Cancel to discard changes Note VPN L2TP Pass through VPN PPTP Pass through ...

Page 107: ...erver redirects a particular service or Internet application such as FTP to a particular LAN client or server whereas a DMZ redirects all packets regardless of the service going to the WAN IP address to a partic ular LAN client or server A DMZ host allows a computer to have all its connections and ports completely open during data transmission WARNING The PC defined as a DMZ host is not protected ...

Page 108: ...tacks select the DoS option in the Firewall section DoS attacks can flood the internet connection with the continuous transmission of data Blocking these attacks ensures that the internet connection is always available WAN Settings Block DoS Enable or disable blocking DoS attacks Click Apply to save the settings or Cancel to discard changes ...

Page 109: ...eb content and makes sure it does not contain specified content Parents can also limit Internet access within a specified time period z Add Policy Create a rule profile which describes the keyword filter and Internet access schedule Policy rules can be applied to multiple users which are known as the policy members The parental control engine screens policy members based on the applied policy z Po...

Page 110: ...ress or IP address Member List A list of devices that are members on the net work z Device Name The name of a member device z MAC Address IP Address The MAC or IP address of the member device z Schedule Deny or allow a schedule for the policy z Days The frequency of the schedule in days z Time of Day Set when the schedule occurs within a 24 hour period ...

Page 111: ...NGS CONFIGURING ACCESS CONTROL LISTS 6 60 z Enable URL Filter Enable or disable URL filters z Enable Application Filters Enable or disable application filters z Enable Web Access Log Enable or dis able the web access log ...

Page 112: ...s up to 5 VPN tunnels making it ideal for small office and home office SOHO users 6 7 1 Viewing Status View the status of currently configured VPN tunnels Note It is highly recommended to start with the Wizard to establish VPN tunnels If you are an advanced user and would like to manually configure VPN Settings select Profile Setting for advanced VPN setting z No The sequence number of the VPN tun...

Page 113: ...TUS 6 62 z Transmit Packets The number of packets transmitted z Received Packets The number of packets received z Uptime The amount of time the VPN has been active z Select Indicates the device s that can have actions per formed on them ...

Page 114: ... Configuring a VPN Tunnel Profile Manually configure a VPN tunnel profile PPTP Click Add to begin creating a new VPN tunnel profile On the General tab enter the following information z Name The name of the VPN tunnel profile z Connection Type Select a connection type ...

Page 115: ...thms Select CHAP PAP or MSCHAP_V2 z Available Users Member Displays created users from the User Settings available to connect to PPTP server Select the users in the list to include in the VPN tunnel then click to add users to the Member field Click if you want to remove users from the Member box Click Add to manually add available users ...

Page 116: ...e EIR900 is 192 168 0 1 set the server IP address as 10 2 2 1 z Remote IP Range Enter an IP range under the same subnet of the above server IP For example if the server IP address is 10 2 2 1 create a remote IP range of 10 2 2 10 20 Remote IP range is 10 0 174 66 100 IMPORTANT The remote IP range should not include the server IP address to avoid a network conflict Click Apply to save the settings ...

Page 117: ... type of network connection z Authentication Type The type of authentication z Shared Key The ID of the shared key z Confirm z Local ID Type The type of the local ID IP address domain name or email address z Local ID The value of the local ID z Peer ID Type The type of the peer ID IP address domain name or email address z Peer ID The value of the peer ID ...

Page 118: ...AES 192 and AES 256 z Authentication Type The authentication type MD5 or SHA1 z Life Time The connection life time IPSec Phase 2 Proposal z Protocol The protocol type ESP or AH z Encryption The data encryption type DES 3DES AES 128 AES 192 and AES 256 z Authentication Type The authentication type MD5 or SHA1 z Perfect Forward Secrecy Enable or disable perfect for ward secrecy z DH Group The DH gro...

Page 119: ... IP address z Local Netmask The subnet IP address of your LAN Remote Network z Remote Address An IP address which is different from your router s LAN IP address z Remote Netmask An IP range under the same subnet of the above server IP On the Advanced tab enter the following information z NAT Traversal Enable or disable NAT traversal z Dead Peer Detection Enable or disable dead peer detection Click...

Page 120: ... Password Enter the password to connect to an PPTP VPN tunnel z Confirm Enter the password again to confirm the pass word entered above Click Add to add a user to the VPN user table or Reset to discard changes Table of Current VPN Users Click Delete Selected to remove selected devices from the list Click Delete All to remove all devices form the list Click Reset the discard changes Click Apply to ...

Page 121: ...he Virtual Private Network Wizard The virtual private network VPN wizard guides the administrator through setting up a VPN over four different connection methods The VPN setup wizard introduction screen Click Next to continue Step 1 Create a name for the VPN tunnel in the Name field ...

Page 122: ...TINGS USING THE VIRTUAL PRIVATE NETWORK WIZARD 6 71 Click Back to return to the previous step Click Next to continue with the setup Click Cancel to stop the setup Step 2 Select the type of VPN connection method to setup ...

Page 123: ... Site to Site To setup a VPN connection between two dedicated VPN servers Click Back to return to the previous step Click Next to continue with the setup Click Cancel to stop the setup Note If Site to Site is selected proceed with steps four 4 and five 5 If Client to Site is selected proceed directly to step five 5 ...

Page 124: ...ess or domain name of the security gateway z Remote Address The remote IP address for the VPN tunnel z Remote Netmask The remote netmask for the VPN tunnel Step 5 z SA z Shared Key The shared key for the VPN connection z Local ID Type The type of the local ID for the VPN connection IP Address or Domain Name z Local ID The local ID for the VPN connection ...

Page 125: ...If the setup is successful the following screen is displayed To enable the VPN policy immediately click the check box Click Back to return to the previous step Click Apply to save the settings and continue Click Cancel to stop the setup ...

Page 126: ...N IP address For example EIR900 default IP 192 168 0 1 Configure the IP address as 10 0 174 45 z Remote IP Range Enter an IP range under the same subnet as the above server IP For example Server IP address is 10 0 174 45 Remote IP range is 10 0 174 66 100 IMPORTANT The remote IP range should not include the server IP address to avoid a network conflict Click Back to return to the previous step Cli...

Page 127: ...f the setup is successful the following screen is displayed To enable the VPN policy immediately click the check box Click Back to return to the previous step Click Apply to save the settings and continue Click Cancel to stop the setup ...

Page 128: ...SB Port feature allows the router to be used as a file server DLNA media server or a virtual USB port on a local device 6 8 1 Configuring File Sharing Samba Service Enable or disable the file sharing service Click Apply to save the settings or Cancel to discard changes ...

Page 129: ...o try to login before indicating a failure z Stay Timeout The number of seconds to wait until a login is attempted again z Login Users The number of users allowed to login to the service at one time z Share Mode The type of access users have to work with files on the service Read Write or Read Only z Use Anonymous Login Enable or disable anony mous logins z User Name User name of the anonymous log...

Page 130: ... DLNA Media Server A Digital Living Network Alliance DLNA media server allows user sharing multi media files on local networks z Enable DLNA Media Server Enable or disable the DLNA media service z Share Folder Name The folder name containing media files to access with the service ...

Page 131: ...Internet through a single Public IP Address or mul tiple Public IP Addresses NAT provides firewall protection from hacker attacks and allows for mapping LAN IP addresses to WAN IP addresses with key services such as websites FTP video game servers etc Click Enable or Disable to activate or deactivate the NAT Click Apply to save the settings or Cancel to discard changes ...

Page 132: ...Click Enable Port Mapping to activate port mapping z Description Enter notes or details about the mapped port range configuration z Local IP Enter the local IP address of the server behind the NAT firewall z Protocol Select the protocol to use for mapping from the following TCP UDP or Both z Port Range Enter the range of ports to be forwarded Click Add to append a new device to the list or Reset t...

Page 133: ...l IP IP address of the server for the mapped port range z Type The protocol used to communicate with the WAN ports and LAN server z Port Range The range of mapped ports z Select Indicates the device s that can have actions per formed on them Click Delete Selected to remove selected devices from the list Click Delete All to remove all devices form the list Click Reset the discard changes Click Appl...

Page 134: ...ding protects LAN devices behind the firewall z Enable Port Forwarding Click Enable Port For warding to active port forwarding z Description Enter notes or details about the forwarded port configuration z Local IP Enter the local IP address of the server behind the NAT firewall z Protocol Select the protocol to use for mapping from the following TCP UDP or Both z Local Port Enter the LAN port numb...

Page 135: ...ing Table The table of current port forwarding configurations Click Delete Selected to remove selected devices from the list Click Delete All to remove all devices form the list Click Reset the discard changes Click Apply to save the settings or Cancel to discard changes ...

Page 136: ...cation local port or range of ports and a communication protocol can be mapped to a spe cific public port Sending packets out over the local port triggers the router to open an incoming local port that is mapped to the same public port and application as the outgoing local port s The local application can communicate over the incoming and outgoing ports without the need for creating a fixed addres...

Page 137: ...Type Select the protocol to use for the inbound port from the following TCP UDP or Both Click Add to append a new configuration to the table or Reset to discard changes Current Port Triggering Table The list of current port triggering configurations Click Delete Selected to remove selected devices from the list Click Delete All to remove all devices form the list Click Reset the discard changes Cl...

Page 138: ...yer Gateway serves as a window between correspondent application processes so that they may exchange information on an open environment Select the listed applications that need ALG support and then the router will authorize them to pass through the NAT gateway Click Apply to save the settings or Cancel to discard changes ...

Page 139: ...sal Plug and Play Setup UPnP helps internet devices such as gaming and videoconferencing to access the network and connect to other registered UPnP devices Click Enable or Disable to activate or deactivate UPnP Click Apply to save the settings or Cancel to discard changes ...

Page 140: ... Internet Group Multicast Protocol Setup Internet Group Multicast Protocol IGMP is a network layer protocol used to establish membership in a multicast group Click Enable or Disable to activate or deactivate IGMP Click Apply to save the settings or Cancel to discard changes ...

Page 141: ...reaming online gaming VoIP telephony and videoconferencing to ensure stable and efficient network performance Total Bandwidth Settings Uplink Select the maximum bandwidth speed for outbound traffic Downlink Select the maximum bandwidth speed for inbound traffic Note Click Disabled if you do not want to prioritize any data or protocol ...

Page 142: ...s are processed based on the proto cols position within the queue Unlimited Priority Queue z Local IP Address Enter the local IP address of a device on the network This device s activity is not restricted by the QoS feature z High Low Priority Queue Specify the priority for differ ent protocols Additional protocols and port ranges can be added ...

Page 143: ...er the local IP range of the current configuration z Protocol Select the protocol to manage for the current configuration z Port Range Enter the local port range of the current con figuration z Policy Select Min or Max to specify the type of configu ration policy z Rate bps Select the bandwidth rate in bits per second bps of the current configuration Click Add to save the settings and list the con...

Page 144: ...BASIC NETWORK SETTINGS BANDWIDTH ALLOCATION 6 93 Click Apply to save the settings or Cancel to discard changes ...

Page 145: ... the EIR900 has adequate routing information after it has been con figured for Internet access Static routing is only necessary if the router is connected to network under a different subnets NAT Disabled Note To enable a static routing NAT must be disabled Click Enable or Disable to activate or deactivate Static Routing ...

Page 146: ...n LAN IP Enter the LAN IP address of the destination device z Subnet Mask Enter the Subnet Mask of the destination device z Default Gateway Enter the default gateway IP address for the destination device z Hops Enter the maximum number of hops within the static routing that a packet is allowed to travel Click Add to save the settings and list the configuration in the Current Static Routing table o...

Page 147: ...ivate a computer over the network Enable WOL over WAN Click Enable WOL over WAN to activate the feature Server Port Enter the server port of the device to activate Wake MAC Address Enter the MAC address of the device to activate Click Start to activate the device Click Apply to save the settings or Cancel to discard changes ...

Page 148: ...sword Enter the new administrator password z Repeat New Password Re type the new administrator password Remote Management z Host Address Enter the designated host IP Address z Port Enter the port number Default 8080 for remote accessing management web interface z Enable Select to enable remote management Click Apply to save the settings or Cancel to discard changes Note To access the settings of t...

Page 149: ...NTP z Time Setup Select how the router obtains the current time z Time Zone Select the time zone for the router z NTP Time Server Enter the domain name or IP address of an NTP server z Enable Daylight Saving Click to enable or disable day light savings time z Start Time Select the date and time when daylights sav ings time starts z End Time Select the date and time when daylights sav ings time end...

Page 150: ...r such as DynDNS ZoneEdit or CyberGate must provide an account password and static domain name to use this feature DDNS particularly benefits end users that have their own websites or FTP sites z Dynamic DNS Enable or Disable DDNS z Server Address Select the DDNS Server Address z Host Name Enter the DDNS provider static domain name z Username Enter the username given by the DDNS pro vider z Passwo...

Page 151: ...hat another device is available on the network and is accepting request packets If the ping result returns alive it means a device is on line This feature does not work if the target device is behind a firewall or has security software installed z Address to Ping Enter IP address of the device to ping z Ping Result View the result message from the ping test ...

Page 152: ...ware through a wireless connection is not recommended Firmware upgrading must be performed while connected to an Ethernet LAN port with all other clients disconnected To update the firmware version follow these steps 1 Download the appropriate firmware approved by EnGenius Networks from an approved web site 2 Click Choose File 3 Browse the file system and select the firmware file 4 Click Apply ...

Page 153: ...ile on the device z Restore to factory default Click Reset to restore the EIR900 to factory defaults z Backup Settings Click Save to save the current configu ration on the EIR900 to a dlf file z Restore Settings To restore saved settings do the fol lowing a Click Choose File b Browse the file system for location of the settings file dlf c Click Upload ...

Page 154: ...BASIC NETWORK SETTINGS REBOOTING THE DEVICE 6 103 6 10 7 Rebooting the Device This feature allows the administrator to reboot the router in the event of a system hang up Click Apply to reset the device ...

Page 155: ...in a residential installa tion This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception whic...

Page 156: ... or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate this equipment Important This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment This equip ment should be installed and operated with minimum distance 23cm between the radiator and your body Operations in the 5 15 5 25GHz band are ...

Page 157: ...plicable aux appareils radio exempts de licence Son fonctionnement est sujet aux deux conditions suivantes 1 le dispositif ne doit pas produire de brouillage préjudiciable et 2 ce dispositif doit accepter tout brouillage reçu y compris un brouillage susceptible de provoquer un fonctionnement indésira ble Radiation Exposure Statement Important This equipment complies with IC radiation exposure limi...

Page 158: ... and required antenna impedance for each antenna type indicated Antenna types not included in this user s manual having a gain greater than the maximum gain indicated for that type are strictly prohibited for use with this device Ce dispositif a été conçu pour fonctionner avec une antenne ayant un gain maximal de diop le antenne de 2dBi pour 2 4 GHz et 5 GHz pour 3 1dBi Une antenne à gain plus éle...

Page 159: ... à l établissement d une communication satisfaisante Le présent émetteur radio IC 10103A EIR900 Model EIR900 a été approuvé par Industrie Canada pour fonctionner avec les types d antenne énumérés ci dessous et ayant un gain admissible maximal et l impédance requise pour chaque type d antenne Les types d antenne non inclus dans cette liste ou dont le gain est supérieur au gain maximal indiqué sont ...

Page 160: ... Appendix C European CE Declaration of Conformity This product has been tested in accordance too and complies with the Low Voltage Directive 73 23 EEC and EMC Directive 89 336 EEC The product has been marked with the CE Mark to illustrate its compliance ...

Page 161: ...sually from a Cable internet service Static IP To set up a Static IP connection enter the following IP Address of the Internet Connection Subnet Mask Default Gateway and both DNS Servers This information can be obtained by either your Internet Service provider or Network Administrator If your internet service provider requires a username and password to connect you will then be prompted to enter t...

Page 162: ...to the internet in the PPPoE 3 Service Name The Service Name is optional This is to signify the name of the Internet Service Provider 4 MTU Maximum Transmission Unit It specifies the largest packet size permitted for internet transmission The factory default MTU size of Static IP is 1500 If you wish to manually change the MTU size set it between 512 and 1500 5 Point to Point Tunneling Protocol PPT...

Page 163: ...or Static IP to fill out the corresponding information Then proceed to enter the Username Password and Service Click next when completed Once configured the internet connection will successfully connect MTU Maximum Transmission Unit It specifies the largest packet size permitted for internet transmission The factory default MTU size of Static IP is 1500 If you wish to manually change the MTU size ...

Page 164: ...cal Support REGION COUNTRY OF PURCHASE SERVICE CENTRE SERVICE INFORMATION Canada CANADA web site www engeniuscanada com email rma engeniuscanada com contact numbers Toll Free 1 888 397 2788 Local 1 905 940 8181 hours of opera tion Monday Friday 9 00AM to 5 30PM PST GMT 5 ...

Page 165: ...hours of opera tion Monday Friday 8 00 AM to 5 30 PM PST GMT 8 Mexico Central and Southern America MIAMI USA web site ES es engeniustech com PT pg engeniustech com email support engeniustech com contact numbers Miami 1 305 887 7378 Sao Paulo Brazil 55 11 3957 0303 D F Mexico 52 55 1163 8894 hours of opera tion Monday Friday 8 00 AM to 5 30PM EST GMT 5 REGION COUNTRY OF PURCHASE SERVICE CENTRE SERV...

Page 166: ...rmenia Azerbaijan Balerus Georgia Kazakhstan Kyrgyzstan Moldova Tajikistan Turkmenistan Ukraine Uzbekistan Turkey Afghanistan Pakistan Bangladesh Maldives Nepal Bhutan Sri Lanka DUBAI UAE web site www engenius me com email support engenius me com contact numbers Toll Free U A E 800 EnGenius 800 364 364 87 General 971 4357 5599 hours of opera tion Sunday Thursday 9 00 AM 6 00 PM GMT 4 REGION COUNTR...

Page 167: ... techsupport engeniustech com sg contact numbers Toll Free Singapore 1800 364 3648 hours of opera tion Monday Friday 9 00 AM 6 00 PM GMT 8 Others TAIWAN R O C web site www engeniusnetworks com email technology senao com Note Service hours are based on the local time of the service center Please visit the website for the latest information about customer service REGION COUNTRY OF PURCHASE SERVICE C...

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Summary of Contents for EBC10v2

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