Integration Guide
Version 1.11
GSM0000PB001
Page 52
1.11 - 4/22/03
APPENDIX A - Warranty Repair and Return Policy
Note:
The standard warranty for the Enfora Enabler-G module is one year.
To report a problem, call the Enfora Customer Service department:
United States of America (toll-free):
International:
Reporting and Troubleshooting Problems with the Enfora Enabler-G Module
Problems can be reported by calling Customer Service. The Customer Service representative and/or
service technician will attempt to resolve the problem over the telephone. It is important to note the exact
environment that the problem occurs and what is the integration platform. For example, does the problem
occur only in the Enfora Enabler-G test fixture or in the target platform?
If the problem cannot be resolved over the telephone and the module needs to be returned, the customer
service representative provides an RMA number for shipping the module. The return address will be given
at this time. Upon receipt of the module, it will be thoroughly tested in an Enfora test fixture. If the problem
is found, a replacement module will be shipped back to the customer.
Note:
The warranty period for replaced or repaired equipment is 30 days from time of shipment.