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12. Warranty and Service Information
12.1 Technical Support
In Canada and the USA, call toll free 1-888-462-7487.
Customers outside Canada and the USA, call +1-604-436-5547.
12.2 Warranty Statement
For full information details review Alpha's online Warranty Statement at www.alpha.ca/support.
12.3 Product Warranty
Alpha warrants that for a period of two (2) years from the date of shipment its products shall be free from defects
under normal authorized use consistent with the product specifications and Alpha’s instructions, the terms of the
manual will take precedence.
The warranty provides for repairing, replacing or issuing credit (at Alpha’s discretion) for any equipment manufac-
tured by it and returned by the customer to the factory or other authorized location during the warranty period.
There are limitations to this warranty coverage. The warranty does not provide to the customer or other parties any
remedies other than the above. It does not provide coverage for any loss of profits, loss of use, costs for removal
or installation of defective equipment, damages or consequential damages based upon equipment failure during or
after the warranty period. No other obligations are expressed or implied. Warranty also does not cover damage or
equipment failure due to cause(s) external to the unit including, but not limited to, environmental conditions, water
damage, power surges or any other external influence.
The customer is responsible for all shipping and handling charges. Where products are covered under warranty
Alpha will pay the cost of shipping the repaired or replacement unit back to the customer.
12.4 Battery Warranty
Note that battery warranty terms and conditions vary by battery and by intended use. Contact your Alpha sales
representative or the Technical Support team at the above number to understand your entitlements under Battery
Warranty.
12.5 Warranty Claims
Any claim under this Limited Warranty must be made in writing to Alpha BEFORE sending material back. Alpha will
provide Product return instructions upon approval of return request. A Service Repair Order (SRO) and / or Return
Authorization (RA) number will be issued ensuring that your service needs are handled promptly and efficiently.
Claims must be made online at: www.alpha.ca.
12.6 Service Information
For a list of international service centers, refer to the Alpha website: www.alpha.ca
