Endress+Hauser analytikjena CyBio Carry, Assembly Instructions Manual

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Troubleshooting CyBio Carry
38
6 Troubleshooting
NOTICE
Risk of device damage
¡
Contact the Analytik Jena customer service in the following cases:
¡ The troubleshooting measures described do not provide a solution for eliminating
the error.
¡
The error occurs frequently.
¡ The error message is not featured in the following list or the list refers to the cus-
tomer service for troubleshooting the error.
The system is monitored as soon as the device is switched on. After starting the control
software, all malfunctions of the device are reported using error messages. The error
messages consist of an error code and/or an error message.
The following section describes a number of possible malfunctions, some of which users
can troubleshoot themselves.
Error message Cause Remedy
The drives are not cali-
brated. The drives have to be cali-
brated. Restart the method and fol-
low the on-screen instruc-
tions.
The gripper is not calibrated. The gripper has to be cali-
brated before a different
movement can be executed. Restart the method and fol-
low the on-screen instruc-
tions.
CyBio Carry reports a device
error The device reports a device-
specific error. Remedy: see list of error
codes.
Device errors
Error code Cause Remedy
1 Unknown command Check the method settings and
change them if necessary.
2 Parameter error – wrong parameter Check the method settings and
change them if necessary.
3 Missing parameter Check the method settings and
change them if necessary.
4 Program aborted The user has aborted method pro-
cessing via the software.
¡
Restart the method.
5 Command cannot be executed Check the method settings and
change them if necessary.
6 Unknown device address Check the method settings and
change them if necessary.
7 Internal error (system error) Contact customer service.
11 Device not responding (RS 232 for-
warding) ¡ Check the interface.
¡
A device error has occurred.
Contact customer service.
12 Parameter error in the command,
unknown axis Check the method settings.
22 General electronics/hardware error Contact customer service.