EDM01-33v1 DAG_7.5G4_Card_User_Guide
©2008 Endace Technology Ltd. Confidential - Version 1 - November 2008
59
Troubleshooting
Reporting Problems
If you have problems with a DAG 7.5G4 card or Endace supplied software which you are
unable to resolve, please contact Endace Customer Support at
•
DAG 7.5G4 card[s] model and serial number.
.
Supplying as much information as possible enables Endace Customer Support to be more
effective in their response to you. The exact information available to you for troubleshooting
and analysis may be limited by nature of the problem.
The following items may assist in a quick resolution:
•
Host computer type and configuration.
•
Host computer operating system version.
•
DAG software version package in use.
•
Any compiler errors or warnings when building DAG driver or tools.
•
For Linux and FreeBSD, messages generated when DAG device driver is loaded.
These can be collected from command
dmesg
, or from log file
/var/log/syslog
.
•
Output of
daginf
.
•
Firmware versions from
dagrom –x
.
•
Physical layer status reported by:
dagconfig
•
Link statistics reported by:
dagconfig
–si
•
Statistics either (depending on the DAG card):
•
Extended statistics reported by:
dagconfig
–ei
•
Universal statistics reported by:
dagconfig
–ui
•
Network link configuration from the router where available.
•
Contents of any scripts in use.
•
Complete output of session where error occurred including any error messages from
DAG tools. The
typescript
Unix utility may be useful for recording this information.
•
A small section of captured packet trace illustrating the problem.
•
If you have just rebooted and the system can not see any DAG cards, you need to load
the DAG drivers. Run
dagload.
Summary of Contents for DAG 5.2X
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