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Page 1

Series 2000/3000 IDU User’s Manual

Revision P4

Chapter 1

Getting Started

1.1

Getting Started with the IDU

This manual covers operation and maintenance of the Series 2000 and 3000 indoor unit
(IDU) of an EMS satellite interactive terminal (SIT). Chapter 1 helps you get started with
the IDU.

Note: this manual is intended for use with the IDU software version 3008Rxx, where xx is
the revision number.

• For an overview of operation and maintenance, see

section 1.2

.

• For an introduction to SITs and satellite networking, see

section 1.3

.

• For an introduction to the IDU, see

section 1.4

and

section 1.5

.

•

Section 1.6

contains important safety information.

1.2

Overview of Operation and Maintenance

The IDU is designed to make routine administration as easy as possible. The IDU web
interface makes it simple to monitor the IDU's performance, troubleshoot problems,
upgrade software and much more.

Under normal operation, the IDU requires no regular maintenance.

This document organizes operation and maintenance tasks according to the FCAPS stan-
dard (fault, configuration, accounting, performance and security). FCAPS is a model for
organizing the tasks of network administration. FCAPS provides a standardized approach
that is familiar to many network administrators. It can be used to administer any aspect of
a network, from a simple element such as an IDU or router to a whole network system.

Note: Before performing operation and maintenance tasks, the IDU must
be correctly installed and configured for satellite network access. For
more information, see the IDU Installation Manual or on-line help.

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Summary of Contents for 2000 IDU Series

Page 1: ...tenance Manual Complete Hub System Table 0 1 837471 Revision Table 0 2 RLSS Operations and Mainte nance Manual Complete Hub System 837471 Revision Series 2000 3000 IDU DOC No 806777 User s Manual REVISION P4 DATE March 30 2004 ...

Page 2: ...herein is proprietary to EMS Technologies or third party proprietary information which EMS is obligated to protect and shall not be disclosed in whole or in part without the prior written permission of EMS Technologies Limited 2004 EMS Technologies All rights reserved France Telecom TDF Groupe des ecoles des telecommunications Turbo codes patents license ...

Page 3: ...erface 7 1 5 1 IDU Web Interface Page 7 1 5 2 Using the IDU Web Interface 9 1 5 3 Logging in as Superuser 9 1 6 Important Safety Information 9 1 6 1 RF Radiation Hazard 10 1 6 2 General Safety Warnings 10 1 6 3 Protection Against Electrostatic Discharge 11 Chapter 2 Configuration and Control 13 2 1 Monitoring IDU Status 13 2 1 1 LEDs 13 2 1 2 IDU Monitoring Page 13 2 2 Controlling Access to the Ne...

Page 4: ... 30 3 3 2 SIT Mode 30 Chapter 4 Security 31 4 1 Secure Access to the IDU Web Interface 31 4 1 1 Verifying Public Key Certificate Details 31 4 1 2 Modifying the SSL Timeout 31 4 2 IPSec Configuration 32 4 2 1 Creating an IPSec Server Table Entry 32 4 2 2 Viewing or Modifying an IPSec Server Table Entry 33 4 2 3 Deleting an IPSec Server Table Entry 33 4 3 RADIUS Configuration 33 4 3 1 Current Status...

Page 5: ...he IDU is designed to make routine administration as easy as possible The IDU web interface makes it simple to monitor the IDU s performance troubleshoot problems upgrade software and much more Under normal operation the IDU requires no regular maintenance This document organizes operation and maintenance tasks according to the FCAPS stan dard fault configuration accounting performance and securit...

Page 6: ...a sent over the satellite links Access to the IDU web interface is encrypted and secure see section 4 1 In addition access requires a password see section 4 4 The IDU supports two security protocols that may be implemented in the satellite net work RADIUS requires the SIT to authenticate a username and password with a RADIUS server at the hub before it can send data over the satellite network see ...

Page 7: ...Channel System DVB RCS 1 3 2 Satellite Interactive Terminals SITs SITs are made up of two components as shown in the figure below The outdoor unit ODU consists of an antenna subsystem and an RF transceiver assembly The antenna is mainly made up of a reflector dish a LNB that provides the forward link signal a transmitter or BUC that generates the return link signal and feedhorn OMT The ODU is conn...

Page 8: ...ntains 8 indica tor LEDs Power and cable connections are at the back of the unit The figure below shows a schematic diagram of the IDU front panel Figure 1 4 Front View Series 2000 IDU The front panel contains the following LEDs from left to right Power LED Green Indicates power on when lit IDU Ready Green Indicates IDU is ready when lit When flashing it indicates the SIT is in Hold state Ethernet...

Page 9: ...r cable connector Provides AC power interface for IDU and ODU and protec tive grounding of the IDU Requires C14 type power cord not supplied with the IDU AC Inlet Connector IEC 320 C14 110 220 VAC 50 60 Hz auto ranging Power switch Turns IDU power on or off Fuse Fast Acting Glass Fuse 250V 2A IDU IN connector F Female 75 ohms connector for IFL cable from the ODU For forward link communication Ethe...

Page 10: ...Power LED Green Indicates power on when lit IDU Ready Green Indicates IDU is ready when lit When flashing it indicates the SIT is in Hold state Ethernet Rx Amber Indicates that the IDU ethernet interface is receiving traffic from host when lit Ethernet Tx Amber Indicates that the IDU ethernet interface is transmitting traffic to host when lit Satellite Rx Green Indicates forward link is acquired w...

Page 11: ... or equivalent into the hole for about one second IDU OUT connector F Female 75 ohm connector for IFL cable from the ODU For return link communication 1 5 Overview of the IDU Web Interface The IDU web interface provides the user interface with the IDU The IDU web interface can be accessed from any computer with a network or Internet connection to the IDU The IDU web interface enables you to Set in...

Page 12: ...t ware version shown in the figure is 3008R00 LOGO A logo is displayed at the top right of each page The logo can be changed by the user see section 2 6 The logo shown in the figure is that of EMS Technologies Login A login link is provided at the left of each page It can be selected at any time to return to the web interface home page Page links Links to pages in the IDU web interface are shown a...

Page 13: ...tional state and alerts Troubleshooting the IDU s satellite network connections Controlling the IDU including acquiring and disabling satellite links Configuring the IDU s access to the LAN or local PC including its ethernet address This User s Manual covers all aspects of IDU operation and maintenance To perform these tasks log in to the web interface as superuser as described below 1 5 3 Logging...

Page 14: ... exposed equipment The user must verify all local regulations before installing the IDU Read all safety and operating instructions before operating the equipment Retain all safety and operating instructions for future reference Read all warnings instructions on the unit and the operating instructions Exceeding the maximum rated AC input voltage could result in damage to the unit Operating with a f...

Page 15: ...cables these may cause a serious damage to the unit and will void the warranty of the unit Upon completion of any service or repair to the unit ask the service technician to per form safety checks to ensure that the SIT is in proper operating condition For continued protection against fire hazard replace all fuses only with same type and rating Do not operate the system in the presence of flammabl...

Page 16: ... type plug Unplug the unit power cord by gripping the power plug not the cord Do not place the unit on an unstable cart stand tripod bracket table or on a bed sofa or rug The unit may fall causing personal injury and damage to the unit Do not overload wall outlets or extension cords as this can result in a risk of fire or electrical shock We recommend using an outlet that contains surge suppressio...

Page 17: ...ing or receiving data on the LAN The Alarm LED should not be illuminated for the series 2000 IDU 2 1 2 IDU Monitoring Page Check the IDU Monitoring web page for more detailed information about the IDU s status For a quick overview of IDU status verify the four parameters shown in the table below Table 1 Parameter Normal Value Description SIT Operational State Active The IDU is fully operational It...

Page 18: ...link To log on acquire the return link click the Acquire Return Link button Under normal operation the IDU acquires the return link automatically when it is powered on or if a host computer is trying to transmit data to the internet via the SIT In this case it is only after a SIT logoff that you need manually to re acquire the return link Note that the IDU can be configured not to acquire the retu...

Page 19: ... the Network Settings section of the page Table 2 Parameter Description SIT Ethernet I F IP Address IP address on the ethernet interface port see section 1 4 used by the LAN terrestrial network connected directly to the IDU The factory default setting is 10 10 10 10 SIT Ethernet I F IP Mask Associated net mask for SIT ethernet This mask determines the SIT LAN subnet The factory default setting is ...

Page 20: ...voice over IP VoIP traffic to queue 1 and Internet traffic to queue 2 and then specify that all queue 1 traffic must have priority over any queue 2 traffic In this way you can ensure that VoIP service is not degraded or interrupted by file transfers or other activity elsewhere on the LAN Ethernet Bridge Flag Not supported Shall be disabled High priority IP packet timeout msec This parameter specif...

Page 21: ...ntry number of the queue you have just created Next return to the Queue Manage ment page and be sure to refresh the display to see the new queue table entry just created to do this click the Refresh button in your browser Once a queue table entry has been created you must define properties for the queue Nor mally a maximum of two queues are defined and you can define a high priority traffic queue ...

Page 22: ...the TIM at logon If no queue is configured with a VCC source being the TIM the OAM queue will use a hard coded default VBDC value so it is recommended to have at least one queue with a TIM for its VCC source Regular traffic can also use the VCC provided by the TIM Default Traffic VCC VPI Defines the default VPI to use for this queue The first VCC is always provided from the hub at IDU log on to th...

Page 23: ...n the Filter Pattern Table Configuration drop down box and review the fields below the box To delete a filter pattern click on the entry in the drop down box then click Delete This Filter Pattern Table Entry By default there is a single filter pattern table entry To add a new filter pattern table entry click Create a new Filter Pattern Table Entry This takes you to the Menu Result page which displ...

Page 24: ...ess is allowed by the filter IP Destination Mask IP Protocol Type The IP protocol type range that will be allowed by the filter A mask value of 0x00 indicates that traffic is not filtered by protocl type A mask value of 0xFF indicates that only traffic from this protocol type is allowed by the filter IP Protocol Type Mask IP TOS Field The IP Type Of Service range that will be allowed by the filter...

Page 25: ...ernet LAN The router would then forward the packet to another LAN This permits the use of multiple LANs behind a SIT This can be done through the Routing Management page The table below describes the parameters for the routing table Table 2 6 Routing Management The following figure shows an example of a typical set up on the IDU LAN In this con figuration you would use the routing management page ...

Page 26: ...e IDU see section 2 6 4 Downloading a logo to customize the look of the IDU web interface see section 2 6 6 Uploading alarms and events from the IDU to the FTP server for further analysis and archiving see section 2 6 7 For security reasons the IDU is not capable of browsing the FTP server It can only send or receive specific files in a particular directory of the FTP server Before you can send or...

Page 27: ...e becomes the alterna tive image Follow this procedure to upgrade IDU software 1 Ensure that the software upgrade file e g EMSv3008r00 sit is located on the FTP server 2 Ensure that the IDU has been configured to access the FTP server with the correct path see section 2 6 1 above 3 In the S W Image Filename field enter the name of the software upgrade file e g EMSv3008r00 sit Next click Save S W I...

Page 28: ...o the FTP server click Upload sitcfg txt The sitcfg txt file will be transferred to the FTP server 2 6 5 Delta Configuration File Not supported 2 6 6 Downloading a logo You can customize the look of the IDU web interface pages by replacing the default EMS logo This is done using the Web Page Management page The filename of the new logo must be logo gif and it must be located on the FTP server path...

Page 29: ...ws alarms errors and other events see section 3 1 2 Note For an introduction to the IDU Monitoring page see section 2 1 3 1 1 IDU Monitoring The IDU Monitoring page displays a range of parameters and their current values in yel low fields The table below describes the parameters displayed Table 7 Parameter Description IDU S W Image ID Displays the name of the current software version and revision ...

Page 30: ...lly the forward link status is Not acquired When the IDU receives the correct signalling tables and stabilizes to the PCR the forward link status becomes Acquired RL Status The return link status may be displayed as follows Not initialized Initial ized CSC ACQ SYNC Ready mode and Test Mode Initially the return link status is Not initialized The forward link status shall be Acquired before the retu...

Page 31: ... the Logon ID assigned by the hub for the current session The value 65535 is displayed until the session logon ID is received from the hub Group ID Shows the Group ID assigned by the hub for the current session The value 255 is displayed until the session group ID is received from the hub RL BurstType Shows the current Return Link Burst Type The RL Burst Type is Unknown until the SIT receives the ...

Page 32: ...arliest event first Click Apply to implement your choices You can download a complete list of events to the FTP server using the Dump Log to FTP Server as SITLOG BIN file button For more information see section 2 6 Note The SITLOG BIN file cannot be viewed by the user The file must be sent to EMS for decoding To save a text record of events cut and paste the text from the web browser to a text fil...

Page 33: ...ription Remote Server Corresponds to the IPSEC server configured local Server Corresponds to the IDU s Satellite Traffic IP address State Displays the current state of the tunnel Start Time Displays the start time of the negotiation Configured Subnets Clicking on this link will send the user to the IPSEC Subnet State Monitoring page See Table 3 3 Table 9 Parameter Description Remote Subnet Address...

Page 34: ...when using test mode the IDU initially employs the configured default power level see the Installation Manual section 3 4 Note This command is not operational if uplink power control ULPC is used 3 3 2 SIT Mode SIT mode of operation Select Operational from the drop down box Commissioning Used for installation when trying to reach a higher gain The IDU will continuously send ACQs until commanded to...

Page 35: ... To modify this timeout see section 4 1 2 below Note When entering the IDU s IP address in the web browser whether the OAM IP address over satellite or the ethernet IP address locally remember to add the prefix https 4 1 1 Verifying Public Key Certificate Details To avoid man in the middle attacks the user can verify the certificate details public key The public key value is 3048 0241 00E0 9BB4 DF...

Page 36: ...click OK 5 In the Data box type a decimal value in milliseconds and then click OK E g a value of 1800000 decimal corresponds to a time out of 30 minutes Note Keys are not displayed in the registry unless you change them from their default values 4 2 IPSec Configuration The IDU implements Internet Protocol Security IPSec in order to access the Internet or other network at the hub The IDU and the IP...

Page 37: ...ck the current status of the SIT s RADIUS authentication open the IDU Monitoring page and check the Authentication State parameter see section 3 1 Not Enabled RADIUS authentication is disabled for the SIT see below Table 10 Parameter Description IPSec Server IP Address The IP address of the primary IPSec server Upon initially receiving host traffic the IDU will attempt to establish a tunnel with t...

Page 38: ...eters When you have finished modifying these parameters click Save Default Domain Con figuration This opens the Satnetwork Menu Result page enabling you to reboot the IDU and implement the modifications see Appendix B 4 3 4 RADIUS Flag and Static Username settings Table 11 Parameter Description Default Domain Flag This flag will enable the default domain name to be appended to the static user user...

Page 39: ...d used to access the Superuser Menu It is recommended that you change this password from the factory default The superuser password is changed as follows 1 Type the existing password in the Old Password field The factory default password is su001pwd 2 Type a new password in the New Password field 3 Retype the new password in the Retype New Password field 4 Click Change Password to implement the ch...

Page 40: ...indicates the PLL has temporarily lost the lock H W 10 MHz Reference Lost An internal reference that is missing Without the 10 MHz reference the SIT cannot transmit CFG Alternate SIT Image Invalid swim age Where swimage is the name of the SIT SW image CFG Current SIT Image Invalid swim age Where swimage is the name of the SIT SW image CFG SITCFG TXT file is invalid taking pre vious valid config Th...

Page 41: ...e The transmit frequency must be within range of the IDU s transmit frequency plus the ODU Tx mixing Frequency See IDU Installation Manual section 2 5 SYNC Start of Frame Timeout Usually a temporary error SYNC PCR Missing SYNC PCR Reload SYNC PCR Absence Detected SYNC Missing CMT The IDU does not receive a response to its SYNC burst sent to the Hub SYNC Timing Correction Outside Threshold FLINK Si...

Page 42: ...st IP address requested to join MCAST Leave Forced Not in New MMT xxx xxx xxx xxx Where xxx xxx xxx xxx is the multicast IP address requested to join TUNER Cannot Lock on Downlink Signal The Tuner cannot lock to the Forward Link carrier TUNER Internal Error SAT I F Internal Error RLINK Internal Error FLINK Internal Error ODU Internal Error I2C Internal Error HIFN Internal Error FLASH Internal Erro...

Page 43: ...er event Forward RX Link ACQUIRED occurs Forward RX Link ACQUISITION STARTED Forward RX Link ACQUIRED This information is also displayed on the IDU Monitoring page PCR Loop LOCKED PCR Loop LOCK LOST Only shows up after event PCR Loop LOCKED occurs Frequency Compensation OK Indicates that the IDU s transmission fre quency and timing accuracy are met Frequency Compensation NOT OK Return TX Link NOT ...

Page 44: ...No Longer Being Reloaded Only shows up after an error PCR reload occurs SYNC Start of Frame Timing is OK Only shows up after an error SOF time out occurs H W PLL Locked Only shows up after an error PLL Lock Lost occurs H W 10 MHz Reference Received Only shows up after an error 10 MHz Reference NOT Received occurs Action Triggered via WEB Page action detail Where action detail is a web interface tr...

Page 45: ...ess xxx xxx xxx xxx Where xxx xxx xxx xxx is the multicast IP address requested to join MCAST Leave Accepted Address xxx xxx xxx xxx Where xxx xxx xxx xxx is the multicast IP address requested to join SAT I F OAM Timer Release SAT I F Traffic Timer Release SAT I F Queue Request Accepted in FP Where FP is a filter pattern number TIME Reference Offset Received value Where value is the time reference...

Page 46: ...de to parameters are only implemented on the IDU after it has been rebooted If you wish to continue modifying parameters there is no need to reboot the IDU at this time Click the Back button on your browser to return to a superuser menu page If you are done modifying parameters you must reboot the IDU for the configuration to be implemented on the IDU Click Reboot IDU the IDU will reboot this take...

Page 47: ...dBW DVB RCS Digital Video Broadcast Return Channel System An open standard for providing two way broadband access over satellite Eb No Signal to noise ratio EIRP Effective isotropic radiated power A measure of the amount of power radiated by the ODU Error A problem with the IDU that does not require user intervention ESD Electro static discharge FCA Free capacity assignment The return link volume ...

Page 48: ...y A string like a password used by the IDU as part of the IPSec protocol LAN Local area network LNB The ODU component responsible for receiving forward link signals MAC Address The IDU medium access layer MAC address is a unique address permanently assigned to each IDU The MAC address is shown at the top left of all web interface pages MF TDMA Multi frequency time division multiple access MIB Mana...

Page 49: ...atellite links with a hub They provide remote access to the Internet and perhaps other networks at the hub SITs are made up of an outdoor unit ODU and an indoor unit IDU SSL Secure socket layer encryption SSL protects data sent and received by a web browser from unauthorized viewing or modification Static user The username and password used by the SIT for RADIUS authentication Each SIT has one sta...

Page 50: ...Page 46 Series 2000 3000 IDU User s Manual Revision P4 can be accessed from any computer with a network or Internet connection to the IDU The web interface is viewed in a web browser ...

Page 51: ...IRP 46 Electro static discharge 9 Enable return link 14 Encryption 35 Errors 27 40 46 Ethernet IP address 15 21 Events 27 40 Faults 1 FCA 46 FCAPS 1 Filter pattern 16 46 Forward link 47 Status 27 FTP 23 47 Glossary 46 Hub 47 IDU 2 4 47 Back panel 4 Configuration 1 Connectors 4 Faults 1 Front panel 4 IP addresses 15 21 LEDs 4 Maintenance 1 Monitoring 1 27 40 Operation 1 Power level 31 Security 1 We...

Page 52: ...link 48 Access 14 Disable 14 Enable 14 Power level 31 Status 27 RLSS 48 S W image 48 Safety information 9 Satellite IP address 15 21 Satellite network Access 14 Advanced configuration 31 IP addresses 15 21 31 Satnetwork page 7 Monitoring 13 Security 35 37 Sending files 23 SIT 2 48 Mode 31 Overview 2 Software upgrades 23 SSL 35 48 Timeout 35 Static user 37 48 Status 27 Superuser page 1 7 Password 3...

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