Phoenix User’s Manual
24
Problem
Possible
cause
Solution
The stimulator
is not working
Batteries
A. Make sure the batteries are properly installed. (Check polarity
markings).
B. Make sure the battery contacts are clean.
Device not
answering
If the device is ON, but does not respond to pressing the key pad
buttons:
A. Detach all patient lead wires from the device;
B. Remove batteries from the device;
C. Wait 10 seconds;
D. Re-insert batteries and resume treatment.
Low batteries
If the Low Battery Indicator is visible, replace both batteries.
Bad
connection
If the device is on, the intensity bar graphs and controls are on,
and you feel no stimulation, check and verify the connection of lead
wires and electrodes.
Lead wire
or electrode
defective
If the device appears to be functioning , and there is no stimulation,
replace the lead wires and/or electrodes.
Display does
not come on
Battery
A. Try fresh batteries.
B. Ensure batteries are inserted correctly. See instructions for proper
placement.
Battery
contact failure
A. Check contacts are in place.
B. Check contacts are not broken.
C. Check contacts are not pushed in. They should make contact
when battery is inserted.
Weak
stimulation with
fresh batteries
Electrodes
dried out
Replace electrodes.
Electrode
placement
Make the electrodes at least 2” apart.
Stimulation
stops with fresh
batteries
Poor electrode
contact
Reapply electrodes, secure firmly. Electrodes must be a minimum
of 2” apart.
Damaged
or worn
electrodes or
lead wires
Replace.
Stimulation
weakens
within minutes
of starting
treatment with
fresh batteries
This is a
normal body
adaptive
process
Increase the amplitude (intensity).
8. Troubleshooting
If an error screen appears while you are using the device, write
down the error code displayed and contact Empi’s Repair
Department at 800.862.2343.
