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VSG/VSSG • Installation, Operation and Maintenance Manual •Vilter/Emerson • 35391STG
Section 7 • Warranty and Parts
Warranty Claim Processing
This section explains how the warranty claim is pro-
cessed and to help clear any questions that may arise
prior to contacting customer service. For additional war-
ranty information, refer to the VSG/VSSG Standard Vilter
Warranty Statement on page i. Vilter contact informa-
tion can be found on page ii.
1. The warranty process starts with contacting a Vilter
Service and Warranty (S&W) department represen-
tative.
Ensure to have the original Vilter sales order
number for the equipment available to better assist
you.
2. Our Vilter S&W representative will con
fi
rm if the
equipment is within the warranty time frame as de-
scribed in the warranty statement.
If the equipment (Part/Compressor/Compressor Motor)
is within the warranty time frame, proceed to the follow-
ing section regarding the type of equipment:
PART
1. Submit a Purchase Order (PO) to procure the re-
placement part:
• The correct Vilter part number and the
quantity.
• The original Vilter sales order for the
equipment.
2. Request a Return Material Authorization (RMA)
number:
• Please provide as much information describ-
ing the mode of failure to be recorded on the
RMA document. This will assist us with pro-
viding a quicker review once we have received
the warranty part (ex. Part does not calibrate,
part does not read correct temperature, etc.).
• Any additional parts returned on the RMA
that is not listed, will be returned freight col-
lect or scrapped. The RMA is valid for 60 days
from the RMA request date.
3. After replacing the warranty part:
• Ship the part to Vilter per the instructions on
the RMA document.
• Please include a copy of the RMA document
in the box for identi
fi
cation purposes when
the part is received.
4. Part to be evaluated.
5. Warranty
Consideration:
• Acceptance – A credit will be provided for the
customer part sales order.
• Denial – Noti
fi
cation of denial will be provid-
ed to the customer.
COMPRESSOR
• Due to the site speci
fi
c nature of compressor warran-
ty, all warranty responses must be mitigated through
a Vilter S&W department representative.
COMPRESSOR MOTOR
The warrany is a pass through warranty as stated in the
equipment warranty and as such will be determined by
the manufacturer.
All expenses (i.e. shipping, removal/
installation, alignment) are not covered by Vilter’s nor the
manufacturer’s warranty.
1. The motor will need to be taken to the nearest
Electrical Apparatus Service Association (EASA) re-
pair facility or motor manufacturer approved repair
facility.
2. The motor shop will provide the motor manufac-
turer with the failure analysis.
3. The motor manufacturer will make the warranty
disposition.
On Site Service Support
If on site support is required, contact a Vilter S&W de-
partment representative to start this process.
1. A quote, a service rate sheet, and the service terms
and conditions will be provided.
2. Submit a PO.
3. Schedule the service visit.
Warranty does not cover labor or expenses.
For full Warranty Statment, see page i.
“...Expenses incurred by Buyer in repairing or replacing any defective prod-
uct (including, without limitation, labor, lost refrigerant or gas and freight
costs) will not be allowed except by written permission of Seller. Further,
Seller shall not be liable for any other direct, indirect, consequential, inci-
dental, or special damages arising out of a breach of warranty...”
