20
Submission of claims.
EMERALD LLC is the authorized company to receive all complaints and requests including warranty
claims for the EMERALD device.
To make claims under this guarantee you can send the request on our official website
www.emerald.eco
as well as make the call to the customer service of the company using the single
number: +7 (495) 928-77-71 or write to
. Please contact us at the above contacts
prior to decide to send any product for troubleshooting.
In order to make a claim under this warranty the buyer shall, prliminary call EMERALD LLC, notify
the company in writing about the defect found within two (2) months after the defect was found but
no later than two (2) months after the end of the relevant warranty period.
Attention! The manufacturer and the official trading partners does not bear the responsibility if the
problems arise due to the condition of the water pipes and plumbing fittings of the buyer. The
unsatisfactory condition of the supply water pipes, plumbing fittings and not comply with requirement
due to the buyer’s failure outlined in this specification and the operating manual for connecting the
device are grounds for refusing by the representative of the manufacturer to connect the device as well
as provide with the service and warranty service.
In the case of self-installation and service of the device the manufacturer and official trading partners
does not bear the responsibility and they do not accept any claims in the case of problems caused by
the violation of rules for connection and service of the device established in the specification and in
operating manual.
The manufacturer and the official trading partners are not liable and do not accept the claims if the
EMERALD was used not for its intended purpose or in a way that contradicts the instructions of this
specification and operating manual.
10.
HANDLING AND STORAGE.
The EMERALD for receiving the drinking water with antioxidant properties does not contain the
harmful, toxic, combustible and explosive substances. The device can be transported by any type of
land or air transport (except for unheated compartments during the cold season). The product shall be
stored in the packaged to prevent the drying, freezing, direct sunlight at the distance of at least 1 meter
from the heating devices at an ambient temperature not less than 5°C above zero and not higher than
40°C above zero and far from the substances with the strong odor. The warranty period for product
storage is 2 years from the date of production.
