Limited warranties
Our Embertec Emberstrip® is designed and manufactured with precision and care, which
is why we offer a Limited Product Warranty and a Limited $25,000 Connected Equipment
Warranty for each Embertec Emberstrip®.
LIMITED PRODUCT WARRANTY
What is covered?
Except as limited here, this product warranty covers any defect in material or workmanship
with the Embertec Emberstrip®. If the initial purchase is by a utility or other entity that will
not itself be using the device, this warranty is transferable to any customer of such entity
who subsequently owns the device. Otherwise, this warranty is not transferable.
For how long?
This warranty runs for the lifetime of the Embertec Emberstrip®. The lifetime of the
Embertec Emberstrip® is 15 years from the date of purchase.
What will we do if the device fails during the limited product warranty period and
this warranty applies?
Subject to the limitations set forth in this warranty, we will elect (at our option) to either
repair or replace the defective device. If we elect to replace the device and it has been
discontinued, we will replace it with another device of equal or greater value. We will ship
the repaired or replacement device to you, and pay for those shipping costs.
What does this limited product warranty not cover?
This warranty does not cover any damage to the Embertec Emberstrip® caused by improper
use, accidents, acts of God (such as lightning strikes, floods or earthquakes), or normal wear
and tear. For purposes of this warranty,
“improper
use”
means not installing or operating the
device in accordance with the manual. Any incidental, consequential, special or other indirect
damages are not recoverable under this warranty. Some states do not allow the exclusion of
incidental or consequential damages, so the foregoing limitation may not apply to you. You
will be responsible for any shipping or other transportation costs incurred in connection with
returning the defective product to us.
How do you request service under this limited product warranty?
To request service under this warranty for your Embertec Emberstrip®, (i) visit embertec.com
for our address or a list of authorized service providers near you, and (ii) either pack the
product carefully to prevent damage in transit and ship it, along with a brief description of
the defect, to our address, or bring it into one of our authorized service providers.
This warranty gives you specific legal rights. You may also have other rights which vary
from state to state.
LIMITED $25,000 CONNECTED EQUIPMENT WARRANTY
What is covered?
Except as limited here, this connected equipment warranty covers any equipment that is
damaged by a transient voltage surge or spike (an
“Occurrence”)
while properly connected
to an Embertec Emberstrip® that is properly connected to an AC power line with a protective
ground. If the initial purchase of the Embertec Emberstrip® is by a utility or other entity that
will not itself be using the device, this warranty is transferable to any customer of such entity
who subsequently owns the device. Otherwise, this warranty is not transferable.
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