Magenta
System indicator
Your Emberpulse® unit will pulse a magenta colour to notify you of
a connection or system difficulty. View the meaning of each system
indicator below.
No pulse light
If your home’s power usage remains unchanged, your Emberpulse®
unit will temporarily stop pulsing. Your Emberpulse® unit will restart
pulsing once it detects a moderate power change in your home’s
energy consumption.
You can wake your Emberpulse® unit by waving your hand above its
top sensor. Your Emberpulse® unit will then restart pulsing.
Note:
If you have an active solar energy goal (see pulse light operation section), no
pulse light indicates that your solar system is not currently generating.
You also have the option of dimming or disabling the pulse light. Visit the online portal
at
and navigate to Emberpulse > Emberpulse settings.
Initiating a factory reset
In the unlikely event that your Emberpulse® unit becomes unresponsive for an extended
period of time, it may be necessary to perform a factory reset.
Initiating a reset will also reset your connected meters and devices, requiring each to be
re-connected to Emberpulse®. Resetting your Emberpulse® unit will not delete your energy
history from the Emberpulse® cloud.
Please review the FAQ before proceeding with a factory reset:
To initiate a full factory reset, ensure your Emberpulse® unit is powered on, then press in and
hold the reset pin for 5 seconds before releasing.
No pulse light
Pulse Behaviour
Description
Solid
magenta
Your Emberpulse® unit has just been powered on or it has no
internet connection. Expect a change after 60-90 seconds
of powering up, when your Emberpulse® unit has completed
the booting process. If no change after this time, check your
internet connection.
Pulsing fast
magenta
Your Emberpulse® unit has a network connection but cannot
contact the Emberpulse® cloud.
Pulsing
magenta
occasionally
Your Emberpulse® unit has a network connection but cannot
contact the Emberpulse® cloud. It has been trying to contact
the Emberpulse® cloud for some time without success. It will
continue to try to contact the Emberpulse® cloud.
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