emaux SPV150, User Manual

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25. WARRANTY POLICY
Emaux manufactures its products with the highest standard of workmanship, using the best materials
available through state of the art process. Emaux proudly warrants its products as follows:
25.1 EXCEPTIONS THAT MAY RESULT IN DENIAL OF A WARRANTY CLAIM
i. Damage caused by careless handling, improper repackaging or shipping.
ii. Damage due to misapplication, misuse, abuse or failure to operate and install the
equipment as specified in this manual.
iii. Damage caused by a misuse, abuse or failure to operate and install the equipment out of the
scope of a professional level demanded in similar equipment or installation type.
iv. Damage due to unauthorized product modifications or failure to use Emaux original
replacement parts.
v. Damage caused by negligence or failure to properly maintain products as specified in this
manual.
vi. Damage caused by failure to maintain water chemistry in conformity with the standards of the
swimming pool industry for any length of time.
vii. Damage caused by water freezing inside the product.
viii. Accident damage, fire, natural disaster or other circumstances outside the control of Emaux.
ix. Items repaired or altered in any way by any person that is not authorized by Emaux.
x. Wear & tear parts.
25.2 CLAIM PROCESS
Summary of Emaux Claim Process in 3 steps:
1.
Claim: Customer contacts Emaux salesperson and provides complete details of the claim which
includes:
a. Information about the failed product such as the part number(s) and serial number(s).
b.
Description of the complaint/failure.
c.
Pictures
2. Revision: Once the complaint is received, the product quality incident will then be reviewed by
Emaux Quality Department following the “Emaux Warranty Policy”.
3.
Conclusion: After the investigation is completed, Emaux will inform the distributor accordingly.
EXTENDED WARRANTY FOR SPECIFIC PRODUCTS
(OFFERED FROM DATE OF INVOICE)
Product Warranty Period
Filters & Filter Systems 2 years
Pumps 1 year
Underwater Lights 1 year (bulbs 90 days)
Ladders 1 year
Control devices 1 year
Heat Pumps & Heat Exchangers 1 year
Salt Chlorinators & UV Systems 1 year (2 years for cell material)
Pool Fittings 1 year
Cleaning Equipment & All others 1 year