Eltron TLP2046, User Manual

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Common Printing Problems
Trouble Shooting Guide
Problem Solution or Reason
POWER indicator does not light
GREEN when power switch is turned
to the ON (1) position.
1. Check power connections from the printer to
the outlet.
2. Verify that the Memory Cartridge is present and
correctly plugged in.
With the POWER indicator light
GREEN, the printer appears to be
working, but nothing is printed.
1. Verify that the labels are the correct type
(direct thermal).
2. Check that the roll is loaded with the direct
thermal side facing up.
3. Check that the transfer ribbon is correctly
routed and has the ink side out.
Printing is faded or poor quality.
1. Clean the print head with cleaning pen.
2. Adjust print speed/darkness in software or
with programming.
3. Verify that the Printer Control Switch,
position 8 is correct.
Printing stops and the ERROR
indicator lights AMBER/ORANGE.
1. Possible problem with label gap sensor.
Perform AutoSense adjustment.
2. Possible problem with label stock. Gap
between the bottom of a label and the top
of the next label should be at least 1/16".
For tags, see Figure A-2. Use only Eltron
approved labels and tags.
3. Possible label jam.
4. Check that the transfer ribbon and label
stock are routed correctly.
5. Ensure that the printer configuration dip
switches match the method of printing.
6. Possible software problem. Check the
printer memory configuration. Refer to the
EPL2 Programming manual for the correct
data syntax.
Printer cuts (melts) through the
transfer ribbon. The ribbon is
advancing at the same rate as the
label stock.
1. Verify that the printing heat is set to the
recommended level. See Table A.
GREEN and AMBER are alternately
flashing.
1. Check for Out-of-Media condition or
missing labels in the middle of a roll.
2. Check that the ribbon and label stock are
correctly routed.
3. Ensure that Print Configuration Control
switch setting matches the print mode.
Trouble Shooting
980003-100 Rev. B
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