ELKC1M1 4GSM ElkCommBd Communicator
Page 4
Step 1: Establish Telguard dealer account
(This is a one-time event and may be skipped if you are already a registered Telguard Online Customer)
Important:
Registration must be completed prior to Installation of any devices. Please setup your Telguard registration from
the convenience of your office at least 1 day or more prior to physical installation. Do not wait until you arrive on the customer
job site to do this very important step!
To register with Telguard Online go to:
www.telguardonline.com
Select the Dealer Sign-up.
Fill out the form in its entirety and click next.
Read and accept the services agreement.
You may also signup by contacting Telguard Customer Service at 678-945-1651. Within 1 business day you should receive an
acknowledgment/approval of you Dealer account form. This acknowledgment will include a Dealer Account Number that should be
used for all Telguard registrations.
Step 2: Establish ElkLink dealer
(This is a one-time event and may be skipped if you are already a registered ElkLink Customer)
Important:
Please setup your ElkLink registration from the convenience of your office at least 1 day or more prior to physical
installation.
Do not wait until you arrive on the customer job site to do this very important step!
Even though the cellular service for C1M1 is provided by Telguard, you must also establish and maintain a ElkLink account with Elk
Products. Your ElkLink account will be used for setup and programming of the Central Station parameters.
To establish an ElkLink account contact Elk Products and ask for Customer or Techical Service. When asked to choose your ElkLink
Customer number we recommend using the same number you already use for your Telguard Account. This will help make things
simpler and eliminate the need to remember multiple numbers.
The C1M1 can only be activated after all the necessary accounting information has been entered into the customer database in the
Telguard Communication Center, and after the Central Station information has been entered into the ElkLink database.
Step 3: Signal Strength Test
Always check the cellular signal strength in the proposed mounting location prior to permanent attachment. This can be done by
temporarily powering up the C1M1 and holding it close to the proposed location while monitoring the bars of signal. A minimum of
b2
is suggested.
CAUTION: Do not rely on your smartphone for the signal strength! It displays voice signal strength instead
of data signal strength. Voice is not the same as Data!
3.1. Connect the 12VDC inputs on the C1M1 to a 12VDC power source or 12V battery. Be careful to observe polarity.
3.2. Within 30 seconds the device should boot up and display information on the 7 segment display. This includes bars of service
and likely several "E" (error) codes. The error codes are listed on page 2.
The red CELL light should illuminate if sufficient cellular service can be obtained. The bars of service will display as a lower
case "b" followed by a number from 0 to 5. More bars are always best, and we recommended choosing a mounting location that
provides at least 2 bars or better. This will help ensure reliable cellular service. If the location where the M1 is mounted cannot
provide at least 2 bars of service, we recommend relocating everything to a better location OR substituting a good quality remote
antenna in place of the dipole antenna that is supplied with the unit. Remote Cellular antennas are available from many sources
and can be found in varying lengths of cable.
3.3. Once a suitable mounting location has been found, proceed to the physical installation and wiring of the unit to the M1 Control.
Consider the following prior to permanent mounting:
- Do not mount in an area where persons might regularly come within 20cm (8 inches) of the antenna.
- The best location for a cellular communicator is generally in the highest point of a building or a location with the fewest number
of walls between the unit and the closest cell tower.
- Try to avoid mounting the unit near any other electronic devices that might cause interference.
- The included antenna is intended for indoor installations only.
- Always place the unit so that its antenna is perpendicular to the ground, either right side up or upside down. NEVER mount it
with the antenna positioned horizontally.
