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EA Elektro-Automatik GmbH
Helmholtzstr. 31-37 • 41747 Viersen
Germany
Fon: +49 2162 / 3785-0
Fax: +49 2162 / 16230
www.elektroautomatik.de
PS 2000 B Triple Series
4.
Service and maintenance
4.1
Maintenance / cleaning
The device needs no maintenance. Models with a fan may require cleaning the fan. The frequency of cleanse is
depending on the ambient conditions. The fan serves to cool the components which are heated by the inherent
high dissipation of energy. A heavily dirt filled fan can lead to insufficient airflow and therefore the DC outputs 1
and/or 2 could switch off too early due to overheating or possibly lead to defects.
Cleaning the internal fan can be performed with a vacuum cleaner or a brush and from the outside.
4.2
Fault finding / diagnosis / repair
If the equipment suddenly performs in an unexpected way, which indicates a fault, or it has an obvious defect, this
can not and must not be repaired by the user. Contact the supplier in case of suspicion and elicit the steps to be
taken.
It will then usually be necessary to return the device to Elektro-Automatik (with or without warranty). If a return for
checking or repair is to be carried out, ensure that:
•
the supplier has been contacted and it’s clarified how and where the equipment should be sent.
•
the device is in fully assembled state and in suitable transport packaging, ideally the original packaging.
•
a fault description in as much detail as possible is attached.
•
if shipping destination is abroad, the necessary customs papers are attached.
4.2.1 Replacing a defect mains fuse
The device is protected by a fusible which is inside a fuse holder on the rear of the device. The fuse rating is printed
next to the fuse holder. Replace the fuse only with one of same size and rating.
4.2.2 Firmware updates
Firmware updates should only be installed when they can eliminate existing bugs in the firm
-
ware in the device or contain new features.
The firmware of the control panel (HMI) and the power board (DR/LT) can be updated, if necessary. For this the
software “EA Power Control” is needed, which is included on the supplied USB stick or available as download from
our website, together with the firmware update.
5.
Contact and support
5.1
Repairs
Repairs, if not otherwise arranged between supplier and customer, will be carried out by EA Elektro-Automatik.
For this the equipment must generally be returned to the manufacturer. No RMA number is needed. It’s sufficient
to package the equipment adequately and send it, together with a detailed description of the fault and, if still under
guarantee, a copy of the invoice, to the following address.
5.2
Contact options
Questions or problems with operation of the device, use of optional components, with the documentation or soft-
ware, can be addressed to technical support either by telephone or e-Mail.
Address
Telephone
EA Elektro-Automatik
Helmholtzstr. 31-37
41747 Viersen
Germany
Technical support:
[email protected]
All other topics:
[email protected]
Switchboard: +49 2162 / 37850
Support: +49 2162 / 378566
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