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What to do if ...
Remedying Faults
In the event of a fault, try to solve the problem your-
self with the aid of the information provided here. If
you call Customer Service to deal with one of the
faults listed here or to remedy an operating fault, the
customer service technician's visit will not be free of
charge, even during the warranty period.
•
If the fault code
E10,
E20
or
E40
is shown in the
multidisplay, you may be able to remedy the fault
yourself (see Faults Table below). After remedying
the fault, press the button START/PAUSE.
If the fault code is shown again, inform Customer
Service.
•
In the case of all other displayed faults (
E
and
number or letter), please inform the Customer
Service and state the fault code.
Problem
Possible Cause
Remedy
The washing machine does
not work.
The mains plug is not plugged in.
Plug in the mains plug.
The fuse of the building's wiring is not
in order.
Replace the fuse.
The filling door is not correctly closed.
Close the filling door; the lock must
engage audibly.
The button START/PAUSE (Marche/
Pause) was not pressed for long
enough.
Press the button START/PAUSE
(Marche/Pause) until the program
begins.
The filling door cannot be
closed.
The child lock is set.
Cancel the child lock (see section
“Child Safety Feature").
Fault code
E40
appears. The
indicator MAIN WASH (Haupt-
wäsche, Lavage) flashes.
The filling door is not correctly closed.
Close the filling door correctly. Restart
the program.
No water runs in.
Fault code
E10
appears. The
indicator RINSE+ (Spülen+,
Rinçage+) flashes.
Water tap is closed.
Open the water tap.
Filter in screw connection of the
intake hose is blocked.
Close the water tap. Unscrew the
hose from the water tap, remove the
filter and clean it under running water.
Water tap is blocked with limescale or
is faulty.
Check water tap and have it repaired
if necessary.