13.1 What to do if...
Problem
Possible cause
Remedy
You cannot activate the
appliance.
The appliance is not con‐
nected to an electrical sup‐
ply or it is connected incor‐
rectly.
Check if the appliance is
correctly connected to the
electrical supply.
You cannot activate or op‐
erate the hob.
The oven does not heat
up.
The fuse is blown.
Make sure that the fuse is
the cause of the malfunc‐
tion. If the fuse is blown
again and again, contact a
qualified electrician.
The oven / hob display
shows an error code that is
not in this table.
There is an electrical fault. Deactivate the appliance
with the house fuse or the
safety switch in the fuse
box and activate it again.
If the display shows the er‐
ror code again, contact the
Customer Care Depart‐
ment.
There is no spark when
you try to activate the
spark generator.
The hob is not connected
to an electrical supply or it
is connected incorrectly.
Check if the hob is correct‐
ly connected to the electri‐
cal supply. Refer to the
connection diagram.
There is no spark when
you try to activate the
spark generator.
The fuse is blown.
Make sure that the fuse is
the cause of the malfunc‐
tion. If the fuse is blown
again and again, contact a
qualified electrician.
There is no spark when
you try to activate the
spark generator.
Burner cap and crown are
placed incorrectly.
Place the burner cap and
crown correctly.
The flame extinguishes im‐
mediately after ignition.
Thermocouple is not heat‐
ed up sufficiently.
After lightning the flame,
keep the spark generator
activated for equal or less
than 10 seconds
The flame ring is uneven.
Burner crown is blocked
with food residues.
Make sure that the injector
is not blocked and the
burner crown is clean.
The burners do not work.
There is no gas supply.
Check the gas connection.
The appliance makes
noises.
Some metal parts of the
appliance expand and con‐
tract when they heat up or
cool down. The noises are
normal.
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