elddis XPLORE, Owner'S Handbook Manual

Page: 103 / 134

12-2
WARRANTY
Centre, NCC Approved Workshop or
NCC equivalent standard as set out in
this handbook. Original invoices and
damp reports must be retained as proof
that the annual services have been
carried out in accordance with our
warranty terms.
• Service intervals:
a) In years 1, 2, and 4 through to 9 the
service must be completed no more
than 60 days either side of the
anniversary of the date of purchase.
b) In Years 3 and 10 the service must
be completed no more than 60 days
before the anniversary of the date of
purchase.
c) For second owners the service in
years 3 and 6 must be completed no
more than 60 days on or before the
anniversary of the original date of
purchase.
d) No service interval should exceed 14
months.
e) Failure to service the vehicle
within the specified time limits will
invalidate your warranty.
• Where an annual service identifies that
repairs are necessary the caravan must
be made available for repair within six
weeks of the date of inspection for the
purpose of carrying out the repair work.
Xplore reserves the right to inspect the
vehicle before work commences.
• Work may only be undertaken by an
Approved Xplore Retailer or Service
Centre, NCC Approved Workshop or
NCC equivalent standard as set out in
this handbook.
• Xplore will pay the costs of remedial work
to the repairer, only after approved work
has been carried out. The cost of
transporting, towing or moving the
caravan by any means to or from the
place of repair is the responsibility of the
owner.
• The Policy is not retrospective and is
applicable to 2012 model year caravans
onwards.
• No liability will be accepted for any
consequential loss, damage, costs,
expenses or other claims for
compensation arising which were not
reasonably foreseeable by both parties
when the caravan was originally
purchased.
• No liability will be accepted for damage
caused by fair wear and tear, rodent
damage, willful damage, negligence or
abnormal working conditions.
• No alteration may be made to the original
construction.
• In the case of a dispute Xplore will
appoint an independent arbitrator. Xplore
will pay for the costs of arbitration,
subject to the owner paying a £250
deposit.
• If the arbitrator finds in favour of the
customer, then the deposit will be
returned. If the arbitrator finds in favour of
Xplore, the customer will lose their
deposit.
• Where the arbitrator awards a sum of
money less than an offer made by
Xplore, which has already been rejected
by the customer, then their deposit is
forfeited.
• In all cases the arbitrator’s decision is
final and both parties must agree to abide
by the decision.
Elddis reserve the right to inspect the
caravan at any time.
Exclusions
Warranty cover is not given for caravans if
they have been used under any of the
following circumstances:
• Used for hire.
• Used as a permanent residence
• Towed behind a commercial vehicle
• Used for racing or time trials
• Damage resulting from freezing, accident
or fire damage
Mains electrics
It is recommended that you have your mains
electrics system inspected by a NICEIC
approved contractor every 3 years.