5
CUSTOMER SUPPORT
Elation Professional provides a customer support line, to provide set up help and to answer
any question should you encounter problems during your set up or initial operation. You may
also visit us on the web at
www.elationlighting.com
for any comments or suggestions. For
service related issue please contact Elation Professional.
ELATION SERVICE USA - Monday - Friday 8:00am to 5:00pm PST
Voice: 323-582-3322
Fax: 323-832-9142
E-mail:
ELATION SERVICE EUROPE - Monday - Friday 08:30 to 17:00 CET
Voice: +31 45 546 85 30
Fax: +31 45 546 85 96
E-mail:
WARRANTY RETURNS
All returned service items whether under warranty or not, must be freight pre-paid and
accompany a return authorization (R.A.) number. The R.A. number must be clearly written
on the outside of the return package. A brief description of the problem as well as the R.A.
number must also be written down on a piece of paper and included in the shipping
container. If the unit is under warranty, you must provide a copy of your proof of purchase
invoice. Items returned without a R.A. number clearly marked on the outside of the package
will be refused and returned at customer’s expense. You may obtain a R.A. number by
contacting customer support.
I M P O R T A N T N O T I C E !
THIS FIXTURE CAN ONLY BE SERVICED BY AN AUTHORIZED ELATION TRAINED
PROTEUS HYBRID SERVICE TECHNICIAN. THERE ARE NO END USER SERVICEABLE
PARTS, DO NOT ATTEMPT ANY REPAIRS WITHOUT BEING AUTHORIZED; DOING SO
WILL VOID THE MANUFACTURER WARRANTY. DAMAGES OR ANY REPAIRS
RESULTING FROM MODIFICATIONS TO THIS FIXTURE AND/OR DISREGARD OF THE
SAFETY INSTRUCTIONS AND OPERATION GUIDELINES IN THIS USER MANUAL
VOIDS THE MANUFACTURER WARRANTY AND ARE NOT SUBJECT TO ANY
WARRANTY CLAIMS AND/OR REPAIRS.
Summary of Contents for PROTHEUS HYBRID
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