8-4. Other Problems
Problem
Possible cause and remedy
1. The Setting menu/Mode menu
cannot be displayed
•
Check whether the control button lock function works (see
•
Control buttons are locked when the main window of ColorNavigator
7 is displayed. Exit the software.
2. The monitor connected with
the USB cable is not detected.
/ The peripheral USB device
connected to the monitor does
not work.
•
Check whether the USB cable is connected correctly (see
Making Use of the USB Hub Function” (page 65)
).
•
If a peripheral device is connected to the
port, try checking
the "USB CHARGE Port" setting (see
). If it is set to "Charging Only", the peripheral device will not
work.
•
Try changing to a different USB port on the external device.
•
Try changing to a different USB port on the monitor.
•
Reboot the external device.
•
If the peripheral devices work correctly when the external device and
peripheral devices are connected directly, contact your local EIZO
representative.
•
Check whether the external device and OS are USB compliant.
(For USB compliance of the respective devices, consult their
manufacturers.)
•
Depending on the USB 3.1 Gen 1 host controller that you are using,
connected USB devices may not be recognized correctly. Update to
the latest USB 3.1 Gen 1 driver provided by each manufacturer, or
connect the monitor to the USB 2.0 port.
•
Check the external device’s BIOS setting for USB when using
Windows. (Refer to the User’s Manual of the external device for
details.)
3. Audio is not output.
•
This product is not equipped with a speaker.
61
Chapter 8 Troubleshooting
