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A: Limited Warranty for Mobi View
eInstruction warrants these products to be free from defects in material and workmanship under the following
terms. Complete and return the enclosed warranty registration card to ensure that your products are covered by
this warranty.
Coverage
Parts and labor are warranted for one (1) year from the date of the first consumer purchase for the Mobi View,
electronic pen, charging stand, and accessories. This warranty applies to the original consumer purchaser only.
Within the European Union, the warranty period is two (2) years, as mandated by the EU. Contact your local
dealer or distributor for additional warranty information.
Warranty is valid only if original consumer’s purchase or lease date is less than or equal to six months from the
original eInstruction sale date. This information will be captured by the system serial number and confirmed by
the reseller’s purchase order.
A nominal Warranty Handling Fee will be charged after the first 90 days of use and calculated from the date of
original consumer purchase. This payment may be made by Visa, MasterCard, or American Express. A copy of
the sales receipt or invoice will be required for warranty verification.
Conditions
Except as specified below, this warranty covers all defects in material or workmanship in the products. The
following are not covered by the warranty:
1. Any product on which the serial number has been defaced, modified, or removed (if applicable).
2. Damage, deterioration, or malfunction resulting from:
a. Accident, misuse, abuse, neglect, fire, water, lightening, or other acts of nature, unauthorized product
modification for any purpose, or failure to follow instructions supplied with the product.
b. Repair, or attempted repair, by anyone not authorized by eInstruction.
c. Any damage in shipment of the product (claims must be presented to the carrier).
d. Any other cause which does not relate to a manufacturing defect.
3. Any product not sold or leased to a consumer within six months of eInstruction’s original sale date.
4. Consumable parts, e.g., batteries, dry-erase markers, eraser felt.
eInstruction will pay all labor and material expenses for covered items, but will not pay for the following:
1. Removal or installation charges.
2. Costs for initial technical adjustments (set up), including adjustments of user controls.
3. Certain shipping charges. (Payment of shipping charges is discussed in the next section of this warranty.)
4. Packaging costs. (Customers should keep their boxes.)
Warranty Service Procedures
1. To obtain service on your eInstruction product, contact the Technical Support Department to receive a Return
Material Authorization Number (RMA#) and shipping instructions by calling: In United States: (480) 443-2214
(MST) In EMEA +33 1.58.31.10.65 (CET)
2. Ship the product to eInstruction with the RMA# marked clearly on the outside of the box. eInstruction reserves
the right to refuse the shipment, if not properly marked.
3. Although the consumer must pay any shipping charges to ship the product to eInstruction for warranty service,
eInstruction will pay the return shipping charges for ground shipment. Other shipping options are available at an
additional fee.
4. Whenever warranty service is required, the original dated sales invoice (or a copy) must be presented as proof
of warranty coverage, and should be included in shipment of the product. In addition, please include your name,
address, telephone number, fax number, email address, and a description of the problem.
Appendixes
