Amphion User Guide
Page 25 of 26
Warranty and Repair
If the Amphion device is being used on a machine or equipment
with an active ei
3
subscription, then replacement or repair is
covered under an extended warranty. After obtaining ei
3
authorization, the warranty allows for the device to be returned for
repair or replacement at ei
3
discretion, free of charge. Before
returning the device, the user must obtain a Return Material
Authorization number from ei
3
by following this process:
Return Material Authorization
If you believe that your Amphion device is defective or needs repair,
please follow these steps:
1)
You must obtain a Return Material Authorization (RMA)
number from ei
3
. The RMA number is required to authorize
the return of your device, as well as to authorize repair or
replacement of the device.
2)
Contact ei
3
support at +1 (201) 802-9080 or [email protected].
ei
3
will help you with troubleshooting your Amphion
connections, or provide you with an RMA form which must
be completed and returned via email.
3)
Once you receive an RMA number, ei
3
will send you a
replacement device and a pre-paid shipping label for you to
return your device to ei
3
. You must return your device
within 60 days or ei
3
will invoice you for the replacement.
