6
6 Troubleshooting
System faults are reported and logged in the monitoring system. All fault logs are also accessible remotely by your installer.
IMPORTANT! Contact your system installer as recommended below if any of the following conditions are present on the front
display of the inverter panel.
PCS indicator status
Definition
Service light ON in grid mode
System is prevented from normal operation due to internal fault. Notify service personnel.
Service light ON in backup mode
If the system faults into service in backup operating mode, there may be an overload condition
which prevents the system from operating safely. If the battery SOC is greater than 20% (one or
more Green battery status LEDs), reduce the load by shutting off circuits in the backup electrical
panel, then press and hold the service button 5 seconds to resume backup power operation. If the
battery SOC is less than 20% (SOC Led is yellow), do not attempt to resume backup operation until
sunlight is present to provide a solar charge of the battery.
All panel lights flashing
System is attempting to communicate with the battery modules. Notify service personnel if this
condition persists more than 30 minutes.
All panel lights OFF after service button
wake command
This indicates loss of both AC And DC sources to the PCS.
Online monitoring system not accessible
Check the internet connection. If connection is via wi-fi, reboot wireless router, and make sure login
user and password have not been changed since time of original installation.
Check power to the Evolve energy management system via the orange indicator light on the right
side of the panel. Note: the energy management system may lose power after an extended grid
outage where there is not enough solar generation to maintain battery system power.
Note: monitoring system servers may occasionally be down for service. If first attempts are not
successfully, try again the following day before contacting your installer.
7 Installer Checklist
Following the completion of your energy storage system installation, ensure your installer has provided you with the following
information for your personal records. Note that we may ask you for this information in the event you need to make a warranty
claim:
Record of purchase, including date of installation, installer name and contact details.
Copy of the electrical permit.
Serial numbers for Battery System cabinets (PCS & Battery).
EMS gateway UID – this is the unique identifier of your EMS gateway that connects to your internet service.
Further to the information provided above, ask your installer to identify the following within your system installation:
Location of circuit breakers, and if applicable, installed emergency disconnect switches in case an emergency shutdown
of the equipment is required.
Location of the backup electrical panel, including a list and identifier of each circuit within the panel.
Record of all loads tested at the time of installation.
