T
ROUBLESHOOTING
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T
ROUBLESHOOTING
Startup diagnostics are described in the documentation for service technicians. Contact your
authorized service/support center if you see startup error messages on Command WorkStation
or if the E-42B does not reach the Idle state.
Job error reports
If errors occur when the E-42B is processing or printing jobs, you can submit a job error
report to Technical Support.
The job error report captures important information for Technical Support to troubleshoot
and resolve issues such as job errors, system failures, or unexpected print output. Job error
reports collect job files, logs, and information about the E-42B.
When you create a job error report, Command WorkStation collects job files, logs, and
information about the E-42B, and saves them to a zip file. Before sending the zip file to
Technical Support, you can remove any files contained in the zip file for security purposes.
N
OTE
:
Print jobs do not need to be in an error state for generating job error reports. You can
create a job error report for any jobs in the Held or Printed queues.
T
O
CREATE
A
JOB
ERROR
REPORT
1 In Command WorkStation, select a job in the Printed or Held list.
2 On Windows, press Ctrl and right-click the job. On Mac OS, press Command and right-click the
job.
3 In the shortcut menu, click Create Error Report.
4 Enter information about the job error.
• Enter comments and any additional details in the text field, such as steps for Technical
Support to reproduce the error.
• (Optional) Include “Rasters” and “Color Profiles” in the report.
• (Optional) Attach files to the report, such as a PS file.
5 Save the job error report to a specified folder.
