Problem
Possible causes
Action
The cooktop cannot be
turned on.
•
No power.
•
Make sure the cooktop is
connected to the power
supply and is switched on.
•
Check whether there is
power outage
The touch controls are not
responsive.
•
The controls are locked.
•
Unlock the controls. See
section ‘Safety Key-lock” for
instructions.
The touch control is difficult
to operate.
•
There may be a spillage of
water over the controls or you
may be using the tip of your
finger when touching the
controls.
•
Make sure the touch control
area is dry
•
Use the ball of your finger
when touching the controls.
Scratch mark on the surface
•
Rough-edged cookware.
•
Unsuitable, abrasive scourer or
cleaning products being used.
•
Use cookware with flat and
smooth base. See ‘Choosing
the right cookware’.
•
See ‘Care and cleaning’.
Some cookware make
crackling or clicking noises.
•
This may be caused by the
construction of your cookware
(layers of different metals
vibrating differently).
•
This is normal and does not
indicate a fault.
The induction hob makes a
low humming noise when
used on a high heat setting.
•
This is due to the normal
operation of the electronic
control system
•
This is normal but the noise
should be reduced or
disappear completely when
heat setting is reduced.
Fan noise coming from the
induction hob.
•
A cooling fan built into your
induction hob is activated to
prevent the electronics from
overheating. It may continue to
run even after you’ve turned
off the induction hob.
•
This is normal and needs no
action. Do not switch off the
main power while the fan is
running.
Pans do not heat up and
appears in the display.
•
Pan cannot be detected as it is
not suitable for induction
cooking.
•
Pan is too small for the cooking
zone or not properly centered
•
Use cookware suitable for
induction cooking. See
section ‘Choosing the right
cookware’.
•
Centre the pan and make
sure that its base matches
the size of the cooking zone.
The induction hob or a
cooking zone switch off
unexpectedly, an acoustic
signal sounded and an error
code is displayed (typically
alternating with one or two
digits in the cooking timer
display).
•
Technical fault.
•
Please note down the error
code, switch off the main
power of the induction hob
and contact customer
service center.
TROUBLE SHOOTING
