EDT VisionLink F Series, User Manual

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EDT, Inc. 2019 April 29 25
VisionLink F-series Troubleshooting
generate output files to provide to EDT for technical support. For further technical help, visit the EDT support webpage
(see
Related Resources on page 7 ).
NOTE When contacting EDT for support, always provide output from the most relevant diagnostic programs
–
especially
dvinfo
, which gathers board- and system-specific information, runs tests, and writes the results to the file
dvinfo.out
in the current directory (see dvinfo on page 16 ).
Also, be sure to observe all Requirements on page 8 for optimal results.
Board Not Seen
To verify that the firmware is installed correctly and can access each board, run
pciload
(in the EDT installation
package) with no arguments. You should see information on each EDT board that can be seen.
If a board is not seen by the system...
•
Verify that your EDT installation package is version 5.4.5.8 or later; earlier versions do not fully support VisionLink
boards. Run
setdebug -v
to see which version is installed.
•
Try uninstalling and reinstalling the EDT package (and remember to reboot after each install).
•
Try moving the board to a different slot.
•
Perform a full power cycle (not just a reboot) on the system
–
especially important after a firmware update.
•
Try checking for these possible problems...
—
Typically, a VisionLink board will not work in a slot dedicated to graphics display cards, or a slot wired for fewer
lanes than the number specified
–
for instance, a four-lane board will not work properly in a slot wired for only
one lane (see Requirements on page 8 ).
—
EDT drivers typically will not work with
“guest only”
accounts, so if you are using such an account, change to
an account with greater access.
See also Problems With Bandwidth on page 27 and Problems With Firmware on page 28 .
Problems With Software Installation
Many software installation problems may be solved by downloading the latest EDT installation package (see Installation
on page 8 ).
NOTE Be sure to remove any previous installation packages before installing a new or updated package.
Windows
Try any of the following...
•
If a board is not recognized, use the Windows Device Manager
to see if the board is present as an “unknown de
-
vice.”
If so, right-click on the unknown device and choose Uninstall to uninstall it; then, from the Action menu, select
Scan for Hardware Changes .
•
Uninstall and then reinstall your existing EDT installation package.
•
Download and install the latest EDT installation package (see Installation on page 8 ).
NOTE Do not extract and install files by hand; doing so will circumvent the installation process, which automatically
updates system files, establishes links, and creates new files. Similarly, do not remove files by hand. Instead, use
the
Add or Remove Programs facility in the Windows control panel.