Eclipse ECL-HYDVR32B, User Manual, Page: 234 / 254

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Camera quality is too low. Lens is dirty. Camera is installed against the light.
Camera aperture setup is not correct.

HDD capacity is not enough.

HDD is damaged.
22. Can not playback the downloaded file.
There are following possibilities:

There is no media player.

No DXB8.1 or higher graphic acceleration software.

There is no DivX503Bundle.exe control when you play the file transformed to AVI
via media player.

No DivX503Bundle.exe or ffdshow-2004 1012 .exe in Windows XP OS.
23. Forget local menu operation password or network password
Please contact your local service engineer or our sales person for help. We can guide you
to solve this problem.
24. When I login via HTTPS, a dialogue says the certificate for this website is for
other address.
Please follow chapter 5.8.2.15.1 to create server certificate.
25. When I login via HTTPS, a dialogue says the certificate is not trusted.
Please follow chapter 5.8.2.15.2 to download root certificate.
26. When I login via HTTPS, a dialogue says the certificate has expired or is not
valid yet.
Please make sure your PC time is the same as the device time.
27. I can not connect to the IP channel.
There are following possibilities:

Check the camera is online or not.

Check IP channel setup is right or not (such as IP address, user name, password,
connection protocol, port number.).

The camera has set the whitelist (Only the specified devices can connect to the
camera).
28. After I connected to the IP channel, there one-window output is OK, but there is
no multiple-window output.
There are following possibilities:

Check the sub stream of the camera has been enabled or not.

Check the sub stream type of the camera is H.264 or not.

Check the device supports camera sub stream resolution or not (such as 960H,
D1, HD1 and etc.).