TDS-100M Manual
27
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6.2 Maintainance Service
For operational problems, please contact the technical support department by telephone, fax,
email or internet. In most cases, problems could be solved immediately.
For any hardware failure of the instrument, we recommend our customers to send back the
instrument for service. Please contact the technical support department with the model number
and serial number of the unit before sending the unit back to us. Both numbers can be found on
the product label. For each service or calibration request, we will issue a Return Materials
Authorisation (RMA) number.
Take notice that the cost for repairing can only be determined after receipt
and inspection of the instrument. A quotation will be sent to the customer before proceeding
with the service.
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6.3 Software Upgrade Service
We provide free-of-charge software upgrade services. Please contact the factory
for any lately
developed software.
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6.4 Important Notice for Product Return
Before returning the instrument for warranty repair or service, please read the following carefully:
1. If the return item has been exposed to nuclear or other radioactive
environment, or has been in
contact with hazardous material which could pose any danger to our personnel,
the unit cannot be
serviced.
2. If the return item has been exposed to or in contact with dangerous materials, but has been
certified
as hazard-free device by a recognized organization, you are required to supply the certification for
the
service.
3. If the return item does not have a RMA# associated, it will be sent
back without any service conducted.
P.R. China
