Support:
Support.Eccotemp.com
Shop Online:
Eccotemp.com
Store Locator:
Eccotemp.com/locator
24
ENGLISH
PLEASE NOTE: MINI TANKS ARE FOR INDOOR PERMANENT INSTALLATIONS ONLY.
BEFORE POWERING THE WATER HEATER, BE SURE THAT THE SYSTEM IS COMPLETELY FILLED WITH WATER
AND ALL AIR IS REMOVED.
THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT SUPPORT.ECCOTEMP.COM FOR MORE INFORMATION.
TR
OUBLESHOO
T
Error Codes on the Front Panel and the App
Troubleshooting
Your Eccotemp
SMART
HOME Mini Tank can
report 2 different errors. If you are using the
app, it will explain how you can interact with the
water heater itself to diagnose and fix some of
the problems. You can also look at the power
button and it will blink in a sequence based on
the error it is reporting.
Error Code 1:
Thermostat Malfunction
When the Mini reports an E1 Error, the power
button will blink blue once (1 time) every three
(3) seconds until the issue is fixed.
If you have an E1 Error, please contact customer
service.
Error Code 2:
Rapid Temperature Increase
When the Mini reports an E2 Error, the power
button will blink blue twice (2 times) and then
pause for three (3) seconds before repeating
until the issue is fixed.
A rapid temperature increase is typically caused
by the Mini not being full with water. Disconnect
the Mini from power, fill the Mini with water,
and reconnect the Mini to power to resolve
this issue. If the E2 error code does not resolve,
please reach out to customer service for further
assistance.
No Power:
If the Mini does not seem to have power even
though it is plugged in, check the reset button
on the back of the Mini to make sure it is not
toggled into the reset postition. If the reset
button is not toggled to the reset position,
please contact customer service for further
assistance.
WIFI Connectivity:
When your Eccotemp
SMART
HOME
Mini Tank is connecting to WIFI,
you will see the power button on
the front of the Mini Tank blinking
red for up to 60 seconds while it
connects. If it is unable to connect
during that time, it will try again
periodically for up to 15 minutes.
In the event that your water
heater does not connect to your
WIFI, it will automatically set
the temperature to the default
temperature of 118° Farenheit. Your
app will be able to tell you if your
heater has connected successfully.
