Eaton Power Xpert Gateway PXGX UPS Card User’s Guide 164202123—Rev 1
64
Chapter 9
Service and Support
If you have any questions or problems with the PXGX UPS Card, call your
Local Distributor
or the
Help Desk
at one of the following telephone numbers and ask for a PXGX UPS Card technical representative.
United States:
1-800-843-9433
Canada:
1-800-461-9166 ext 260
All other countries:
Call your local service representative
Please have the following information ready when you call the Help Desk:
l
Model number
l
Serial number
l
Version number (if available)
l
Date of failure or problem
l
Symptoms of failure or problem
l
Customer return address and contact information
If repair is required, you will be given a Returned Material Authorization (RMA) Number. This number must
appear on the outside of the package and on the Bill Of Lading (if applicable). Use the original packaging or
request packaging from the Help Desk or distributor. Units damaged in shipment as a result of improper
packaging are not covered under warranty. A replacement or repair unit will be shipped, freight prepaid for all
warrantied units.
Note:
For critical applications, immediate replacement may be available. Call the
Help Desk
for the dealer or
distributor nearest you.
Two-Year Limited Warranty (US and Canada)
Power Xpert Gateway PXGX PDP and UPS Cards
WARRANTOR:
The warrantor for the limited warranties set forth herein is Eaton Corporation, a Delaware
Corporation company (“Company”).
LIMITED WARRANTY:
This limited warranty (this “Warranty”) applies only to the original End-User (the
“End-User”) of the Power Xpert Gateway PXGX PDP or UPS Card (the “Product”) purchased on or after June
1, 2004 and cannot be transferred. This Warranty applies even in the event that the Product is initially sold by
Company for resale to an End-User.
LIMITED WARRANTY PERIOD:
The period covered by this Warranty for the Product installed [and currently
located] in the fifty (50) United States, the District of Columbia, and Canada is twenty-four (24) months from
the date of purchase.
WHAT THIS LIMITED WARRANTY COVERS:
The warrantor warrants that the Product (the “Warranted
Item”) is free from defects in material and workmanship. If, in the opinion of Company, a Warranted Item is
defective and the defect is within the terms of this Warranty, Company's sole obligation will be to repair or
replace such defective Warranted Item (including by providing service, parts and labor, as applicable), at the
option of Company.
PROCEDURES FOR REPAIR OR REPLACEMENT OF WARRANTED ITEMS:
The Warranted Item will be
repaired or replaced at a Company site or such other location as determined by Company.
If the Warranted Item is to be replaced by Company, and the End-User supplies a credit card number or
purchase order for the value of the replacement Product, Company will use commercially reasonable business
efforts to ship (via standard ground shipment and at no cost to the End-User) the replacement Warranted Item
to the End-User within one (1) business day after Company receives notice of the warranty claim. In such
case, the End-User must return (at Company's expense) the defective Warranted Item to Company in the
same packaging as the replacement Warranted Item received by the End-User or as otherwise instructed by
Company. If Company does not receive the defective Warranted Item, Company will either charge the
End-User's credit card, or send the End-User an invoice (which the End-User agrees to pay), for the value of
the replacement Product.
