EasyPBX EPDH008, Quick User Manual

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Installation
Package contents
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1 x EasyPBX Digital Hub
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4 x EasyPBX 8 Line Handsets
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6 x RJ ‐ 11 Phone Lead (1.5 metre)
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2 x RJ ‐ 11 Phone Lead (10 metre)
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1 x RJ ‐ 11 Phone Lead (20 metre)
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1 x RJ ‐ 11 Phone Lead (30 metre)
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1 x Manual CD
Important Notes
It is a requirement for a standard DIY EasyPBX installation that you have one or more incoming telephone line(s) with either
modular or 606 sockets. These should be fitted by your telecommunications provider or an ACMA licensed technician.
Line Hunt / Rotary Groups
To allow your EasyPBX system to correctly handle incoming calls on multiple lines, please ensure that your
telecommunications provider has enabled Line Hunt on each of your incoming lines. Line Hunt, sometimes referred to as line
rotation or rotary lines, automatically directs calls bound for a busy line to the next free line. Without this feature, callers will
encounter a busy signal if the line associated with the number dialled is already in use.
Line Hunt Disabled
Each line functions as an independent normal line. If any given line is in use, outside callers will receive a busy tone when
they try to dial in on that number. For this example, if a caller were to dial in on line 1 (02 9999 1111), this would tie up the
line and its associated number – any new callers would receive a busy tone on that line and be forced to dial each of your
numbers until they found one not in use. This can cause obvious problems and is not recommended for use in the business
environment.
Line Hunt Enabled
Each of your lines becomes part of a single hunt group – As in the above example, each will function as normal standalone
line when called directly. However with line hunt enabled, one line is designated as your main line and its number is carried
over to the hunt group. This is the number you would then advertise to your customers.
In this example, when the main number (02 9999 1111) is dialled, the hunt group will first attempt to ring the first line (02
9999 1111). If this line is already in use, the hunt group will forward the call to the second line (02 9999 1112). If this line is
also already in use, the hunt group will forward the call to the third line (02 9999 1113) and so on. Only if all four lines are in
use will your callers receive a busy tone. In this instance more telephone lines will be required.