H685 User Manual
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If not get the WAN IP, the problem maybe:
Item. May caused by
Solution
1
Cellular WAN port is not right configured Refer to Chapter 3.3.3.1 Cellular WAN
configuration to solve it.
2
SIM card has problem for data business
or no balance
Check the sim card with the ISP or network
provider or sim card provider.
Try another working sim card.
3
No network signal
Move the router to another site to check.
4
VPN configuration is wrong
You may configure the VPN in wrong way.
Please check the WAN port configuration.
5
Cellular network problem
Sometimes cellular network may get problem or
unstable. Try to move to another site to test. Or
try to test with another ISP/Carrier SIM card
6
Module modem is defeated
Send back the unit to factory for repair
4.13 Can not power on
Solution:
1. Check if the power adapter connector is loose from the router.
2. Try to replace a power adapter. H685 series router uses 9V1A or 9V2A or 12V1A or 12V1A or 12V2A power
adapter with 2.5mm connector
3. Router hardware defeated. Send back to factory for check or repair.
4.14 Sys log shows “connect script failed”
Problem maybe:
Item. May caused by
Solution
1
A. sim card no data business, or
problem;
A. Check sim card data business and balance.
B. Get balance available
