E-Lins H685 Series, User Manual, Page: 103 / 143

H685 User Manual
E ‐ Lins Technology Co.,Limited
Tel: +86 ‐ 755 ‐ 29230581 E ‐ mail: sales@e ‐ lins.com sales@szelins.com www.szelins.com www.e ‐ lins.com
Step 2) If step 1 cannot solve the issue, try to open the case, and scrap the module modem fingerprint, then
re-install it into the mini PCIe slot. And try Step 1) again.
Step 3) If the issue is still existed after Step 1) and Step 2), please contact our sales for return to check or repair.
4.19 PPTP is on, but cannot be through to PPTP Server
Issue and phenomenon : in web status page, the PPTP shows “on”, but try to ping PPTP Server, cannot get
through.
Solution :
1) try to check if the PPTP Status keep “on” in web status page. If sometimes “on”, and sometimes “down”,
please check the PPTP configuration is correct.
2) Check if the PPTP Server assigned remote LAN with H685’s LAN IP network range. H685 default LAN IP is
192.168.8.1, and submask is 255.255.255.0. Sometimes the users forget to assign remote LAN IP
192.168.8.1 for PPTP VPN Server.
If the PPTP VPN Server’s remote LAN IP is 192.168.1.0/24 or 192.168.0.0/24, and cannot be changed,
please change H685 LAN IP from 192.168.8.1 to 192.168.1.1 or 192.168.0.1, also do not forget to manually
change the H685 Default Gateway to 192.168.1.1 or 192.168.0.1 meanwhile.
3) with the following steps, normally it can solve the issue. Otherwise, please contact E-Lins Sales or Support.