e-Joe ONYX, User Manual

Page: 18 / 19

18
SIMPLE TROUBLESHOOTING
PROBLEM SOLUTIONS
A. Speed is too slow 1. Fully recharge and reinstall the battery
2. Check tire pressure and spokes tension, make sure the brake handles are fully released
3. Motor, battery, or controller need to be replaced
B. Riding shorter distance per recharge 1. Check tire pressure; recharge the battery
2. Make sure bike is not overloaded, adjust the route
3. Battery or charger needs to be replaced
C. LCD does not turn on, or LCD flashes for a
second and does not turn on
1. Make sure LCD cable is properly connected and not damaged
2. Fully recharge and reinstall the battery
3. LCD, battery, or main wire harness need to be replaced
D. LCD turns on but motor not working (neither
with the throttle nor with the PAS)
1. Make sure motor cable is properly connected and not damaged
2. Check whether the brake levers are fully released and brake cut-off switch is not activated
3. Check if PAS level is on 1 to 5
4. Recharge and reinstall the battery
5. Motor, controller, battery, or wire harness need to be replaced
E. LCD is on; bike works with the throttle, but not
with the pedal assist.
1. Make sure PAS wire is connected and not damaged
2. Make sure PAS is clean and not damaged
3. PAS, controller, wire harness, or motor needs to be replaced
F. LCD is on; bike works with the pedal assist,
but not with the throttle
1. Make sure throttle wire is connected and not damaged
2. Check whether the brake levers are fully released and brake cut-off switch is not activated
3. Throttle, controller or main wire harness need to be replaced
G. LCD is on; when switching to PAS 1, the bike
takes off without pressing the throttle or pedaling
1. Check if the throttle lever is down in ON position
2. Throttle, PAS, or controller need to be replaced
H. After stopping, PAS or throttle do not work 1. Check whether the brake handles are fully released
2. Check if PAS level is on 1 to 5.
3. Begin the ride with pedaling first, and then applying the throttle
4. Throttle, PAS, or controller need to be replaced
I. When the charger is connected to the outlet,
the indicator light does not come on.
1. Check whether there is electricity to the charger
2. Make sure the charger cables are properly connected
3. If you have a voltage meter, check if the charger produces the correct current
J. When connecting the unplugged charger to
the battery, it sparks
1. Connect charger to outlet first. When indicator lights come on, connect charger to battery.
2. If sparks again, stop charging and contact e-JOE technical support
K. When plugging in the charger into an outlet
and then into the battery, the green light stays
on.
1. The battery is full or not charging. Check LCD indicator if the battery is fully charged
2. Check whether the charger is plugged in properly to both outlet and battery
3. Check the voltage of charger and battery
4. Charger or battery needs to be replaced
L. Squeaking noise when braking 1. Braking system needs to be cleaned and adjusted
2. Brake pads need to be cleaned or replaced
3. Disc rotor needs to be straightened, cleaned, or replaced
M. Grinding noise comes from the rear wheel
when riding
1. Check the condition of the rim & spokes, spokes tension
2. Check braking and shifting systems
3. Make sure the fender, derailleur, and kickstand do not rub
4. Motor needs to be replaced