e-Joe ONYX, User Manual

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16
WARRANTY
STANDARD LIMITED WARRANTY
e-JOE warrants every new e-JOE electric bicycle to be free from manufacturer defects in material and workmanship for
ONE (1) year provided that the product is used in a standard and controlled manner, and maintained according to its
owner’s manual.
This warranty is valid in the United States only and applies to the person or entity that originally purchased the product from
e-JOE or its authorized dealers in the United States (not transferable to a subsequent purchaser). The warranty period
commences upon the date of original purchase. Proof of purchase from an authorized e-JOE dealer and photo/video
evidence of the defect are required to receive the warranty support.
What is covered by this warranty?
e-JOE warrants every new e-JOE product against defects in material and workmanship as follows:
Limited ONE (1) Year Components Warranty
e-JOE electric bicycle : frame, suspension fork, stem, handlebar, headset, LCD display, seat post, saddle, brake levers,
cables, bottom bracket, crankset, pedals, chain, rims, wheel hub, freewheel, cassette, derailleur, calipers, shifter, brake
discs/rotors, brake/shifter cables, motor, throttle, controller, wiring harness, kickstand, grips, head and tail lights, rear rack,
fenders, reflectors, and hardware;
Limited ONE (1) Year Lithium-Ion Battery Warranty
Lithium-Ion batteries are warranted to be free from manufacturer defects in materials and workmanship for ONE (1) year
period from the date of original purchase. The battery warranty does not include damage from power surges, use of an
improper charger, improper maintenance, misuse, normal wear, or water damage.
Limited 30 Days Full Replacement Warranty
If an e-JOE product is not working properly because of a major manufacturer defect within the first 30 days of original
purchase, e-JOE Bike will repair or replace any defective product at its sole option and expense upon determining whether
the damage, failure, or loss is due to a major manufacturer defect. e-JOE will first issue replacement parts for a reasonable
number of tries (as determined by e-JOE). If the product does not function properly after the parts replacement attempts, e-
JOE will send a full replacement bicycle or scooter upon receipt and inspection of the original product and replacement
parts.
e- JOE reserves the right to charge 10% of the product price in case the original product is returned in a bad manner, with
the insufficient protective material, not by the instructions provided by e-JOE, or shows signs of excessive use, neglect, dirt,
dust. A full replacement product will be issued only after such fee is paid in full.
Limited 7 DAYS Shipping Damages Coverage
e-JOE will repair or replace the parts damaged during shipping at its sole option provided that such damage is documented
on the bill of lading and reported to the dealer or e-JOE within the first seven days after delivery. It is the customer’s
responsibility to inspect the box and the product at the time of delivery, take pictures of any damage and keep all packaging
and paperwork until the damage claim process is complete.